Issues, Workarounds & Localization

well it was gone and now it's back cannot stay connected for more than a minute or two, just started within the last 20 minutes yay

It looks like the ball is being dropped on CCP's end. Maybe rejection of packets due to the usually longer route from US for whatever reason.

Hello guys, i may discovered something interesting here.

The problem occurs when I'm logged in eve, and my girlfriend access the internet on her iPhone on the same wi-fi. Every time she try to download any page or content, the "socket was closed" problem happens.

im not joking, every time she does that. Eve crash.

Actually you might be on to something, most of the time I get the socket closed error message is when I'm looking something up on the browser not associated with Eve. I'll try to stop to see if that helps.. though still only most of the time seems to happen when viewing another web page, but still some of the times it just happens when I'm warping somewhere, or otherwise in game not using anything else outside of the game and no one else using my router for internet access. So, this might be a quick fix, I don't believe it is the overall problem. But still great advice and will try it out :)

This begins to be very annoying.


Yesterday after the downtime, there was a new patch. And somehow i could play without socket closed till today.

Then today there was a new patch after downtime, and now the socket closes after only a few minutes.

What was in the patch yesterday that kept the game running and todays patch changed it back?

I might of course be wrong and the game only worked fine by accident yesterday,

but maybe the information might help CCP to find the bug.


So CCP if you read this; please do your best to fix this, we´re here to support you, and help with any information we can get.

I patched today my client and bam I got this too. I run 6 accounts from 3 computers and disconnect is ramdom, but often. Clients get D/Ced after few seconds or after 5 minutes it is completely random. Nothing did changed on my side, same ISP, router and ethernet switch. Until today's patch I run EVE rock solid. Clients never get disconnected.

I hope this will solve soon

TIA

Ok, so went back to my old router and it seems to be running perfectly again.

Hopefully someone can use this information to help solve the fix or at least find out the cause of the issue and whether it is related to all you're similar problems.

Take care all, hope you're all on trouble free soon!

As of the last patch the "we realized bombs are broke them so we broke them in a different way that should prevent exploitation but that we didn't really intend" one, I'm completely dead in the water. Before that the error, while occurring maybe once a day, was bearable.

Socket closures on login screen, or within of minute of logging in. for every client.
reset router, tried VPN, nothing works.

And there's a brawl happening in a few hours I'm going to miss...meh.

I think I have identified the problem at my end. As soon as I bypass the Wi-Fi router (usually have a cable from one of it's ports) and plugged in my modem directly, the problem disappeared.
I've checked and re-checked the firewall in the router so not sure why it's messing with me.
As soon as I plugged in the router again I got the error within 5 mins.

Haven't been running with this setup long enough to confirm this is the problem, but I am confident...

In general I do not have this issue. But I am on vacation now and the hotel I am at has a slightly flaky internet. And Im getting "socket closed" every few minutes.

My guess is EvE has become very sensitive to any internet interruption. Although it is true CCP cannot control packet loss over the internet, they can control how the client reacts to the issue. Right now it is anything but graceful.

Edit: My wireless signal is 4 out of 4 bars, so I got a good signal. So maybe the issue is loss of packets going from the client to the server.

Edit2: This is a little odd. I called up the hotel IT guys to see if they could help me get a better connection. But whenever I talk to them on the hotel phone, the problem goes away. So I turned on TeamSpeak and let it run.

And after 9 hours: No "closed socket" error.

My theory: The hotel phone is a digital phone. It shares communication infrastructure with the internet connection to the hotel. That infrastructure gives higher priority to the hotel when there is some form of continuous communication going on, like a phone or TS. By running TS I'm holding the door open, allowing easier communication between the Eve client and the servers.

I think my fix may be peculiar to the location I am at and the hardware the hotel happens to be using. I doubt it will work for all but a tiny few.

Again this points to an issue: The Eve client and the server are too sensitive to a poor connection.