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Issues, Workarounds & Localization

 
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Update to the Launcher and the repair tool - Fix inside!

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Author
Milkipiades
Caldari Provisions
Caldari State
#181 - 2012-03-22 06:51:47 UTC
I'm going to add my two cents in here because this is getting ridiculous

I have two toons - this (combat) and antother for Jita marketing

I use my combat char at home and marketing toon at work

At work and at home I have two identical laptops both with cloned systems

At work I have super paranoid IT security and I'm able to update EVE just fine

At home where I have no security and my connection is directly connected to ISP node I get all the errors previously mentioned by others

The funny thing is that the ISP for my work and for work is the same
Tharin Turambar
DeathLaw Corp
#182 - 2012-03-22 07:07:19 UTC
Milkipiades wrote:
I'm going to add my two cents in here because this is getting ridiculous

I have two toons - this (combat) and antother for Jita marketing

I use my combat char at home and marketing toon at work

At work and at home I have two identical laptops both with cloned systems

At work I have super paranoid IT security and I'm able to update EVE just fine

At home where I have no security and my connection is directly connected to ISP node I get all the errors previously mentioned by others

The funny thing is that the ISP for my work and for work is the same


can you send the phone of your paranoid It security? maybe he should tell CCP what to do...

second time this problem for me. the first time I could workaround the problem because some friendly soul aoutside of CCP provided the patch files for download.

now, I tried turning off the firewall antivirus and all. the repair tool could work and it tell me it completed successfully!
HURRAY! right? nope... now eve does not start because it says something is corrupted...
and I runned directly fromkbin folder...

lets try a full download and see what is the next error CCP saved for me...
Zefyr Tarquinas
Deep Core Mining Inc.
Caldari State
#183 - 2012-03-22 18:47:08 UTC
Milkipiades wrote:
I'm going to add my two cents in here because this is getting ridiculous

I have two toons - this (combat) and antother for Jita marketing

I use my combat char at home and marketing toon at work

At work and at home I have two identical laptops both with cloned systems

At work I have super paranoid IT security and I'm able to update EVE just fine

At home where I have no security and my connection is directly connected to ISP node I get all the errors previously mentioned by others

The funny thing is that the ISP for my work and for work is the same

I agree that this is ridiculous; why depart from a system that already works? If it isn't broken, don't fix it. I'm thinking about honestly unsubscribing from EVE until they can come up with an installer that works just as well as their originals. No point in paying if I can't play. I have a skill with 39 days left on it anyway. That should give'em some time.
Zefyr Tarquinas
Deep Core Mining Inc.
Caldari State
#184 - 2012-03-22 18:49:53 UTC
CrackedMirror wrote:

EDIT: FOUND A FIX!
Found a workaround if you're on a PC or any kind of Windows Platform.
On your computer go to:
Computer (C:) > Program Files > CCP > Eve > bin
Scroll all the way down and locate the Eve logo that says "ExeFile"
Double click and somehow it miraculously bypasses that stupid launcher and takes you to the log in screen.
Good luck to everyone and fly safe.

Not working for me.
Thak Navari
State War Academy
Caldari State
#185 - 2012-03-22 19:40:47 UTC
So it's safe to say that every update to the launcher equates to it not working and us wasting our own time trying to make it work again?
Famished
Aliastra
Gallente Federation
#186 - 2012-03-22 20:01:11 UTC
I'm waiting for the patch that says:

"We are undoing previous patches...your subscription for the month of March is being prorated. Thank you for sticking with us through this mess..."

Breath holding begins in 3...2...1.

Graanvlokkie
Interspacial Specialists
#187 - 2012-03-23 06:50:49 UTC
The 22 March update failed to fix my problem.

My launcher doesn't loop anymore when it gets to 25%, but appears to complete the download and then throws up a whole lot of errors. Different problems indicating that it is getting better, or worse?

One of my three accounts have already been cancelled because it doesn't help paying subscription when you cant log in to even add new skills to your empty skill que.

Help us CCP, you are our only hope.
hilma power
MyOWNcoporation
#188 - 2012-03-23 14:02:21 UTC
The update also doesn't fix my problem.

Now eve or the launcher isn't starting equal which exe I execute in the EVE directory.
There is always starting the EVE Online Launcher Setup.

Get this ******* problem fixed. This is really anoying.
Omega Flames
Caldari Provisions
Caldari State
#189 - 2012-03-23 17:39:47 UTC
launcher hangs at step 6/7 and repair toolkit at 3/7. Both hijack so much bandwidth that other programs cant access the internet when they are running even thou they are not downloading a thing.

Launcher log
Generic Patch Log, Starting: 'Fri Mar 23 12:56:56 2012'
Python Version: '2.7 (r27:82525, Jul 4 2010, 09:01:59) [MSC v.1500 32 bit (Intel)]'
OS Name: 'nt'
working_dir: 'F:\\PROGRA~1\\CCP\\EVE'
hwnd: 400220
sys.argv: ['C:\\Users\\eric\\AppData\\Local\\Temp\\nshB992.tmp\\patch_win.exe', '/path="F:\\PROGRA~1\\CCP\\EVE"', '/url="http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_13.dat"', '/execute=launcher.exe', '/args']
url: 'http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_13.dat'
2012-03-23 13:17:43,232 - initialization - INFO - logging started
2012-03-23 13:17:43,234 - update - INFO - server address: 'Tranquility'
2012-03-23 13:17:43,234 - info - INFO - Getting Info from http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
2012-03-23 13:17:43,394 - http - WARNING - send:
2012-03-23 13:17:43,394 - http - WARNING - 'GET /patches/win_launcherinfoTQ_inc.txt HTTP/1.1\r\nAccept-Encoding: identity\r\nHost: client.eveonline.com\r\nConnection: close\r\nPragma: no-cache\r\nUser-Agent: EVE Online Launcher v.1.11\r\n\r\n'
2012-03-23 13:17:43,569 - http - WARNING - reply:
2012-03-23 13:17:43,569 - http - WARNING - 'HTTP/1.1 200 OK\r\n'
2012-03-23 13:17:43,569 - http - WARNING - header:
2012-03-23 13:17:43,569 - http - WARNING - Content-Type: text/plain
2012-03-23 13:17:43,569 - http - WARNING - header:
2012-03-23 13:17:43,569 - http - WARNING - Last-Modified: Thu, 22 Mar 2012 15:26:21 GMT
2012-03-23 13:17:43,569 - http - WARNING - header:
2012-03-23 13:17:43,569 - http - WARNING - Accept-Ranges: bytes
2012-03-23 13:17:43,569 - http - WARNING - header:
2012-03-23 13:17:43,569 - http - WARNING - ETag: "7a645e22408cd1:0"
2012-03-23 13:17:43,569 - http - WARNING - header:
2012-03-23 13:17:43,569 - http - WARNING - Server: Microsoft-IIS/7.5
2012-03-23 13:17:43,569 - http - WARNING - header:
2012-03-23 13:17:43,569 - http - WARNING - X-Powered-By: ASP.NET
2012-03-23 13:17:43,569 - http - WARNING - header:
2012-03-23 13:17:43,569 - http - WARNING - Date: Fri, 23 Mar 2012 17:17:47 GMT
2012-03-23 13:17:43,571 - http - WARNING - header:
2012-03-23 13:17:43,571 - http - WARNING - Connection: close
2012-03-23 13:17:43,571 - http - WARNING - header:
2012-03-23 13:17:43,571 - http - WARNING - Content-Length: 1291
2012-03-23 13:17:43,584 - initialization - INFO - Initialized launcher info for server: 'TQ'
2012-03-23 13:17:43,585 - usersettings - INFO - Cache dir: u'F:\\Program Files\\CCP\\EVE\\launcher\\cache'
2012-03-23 13:17:43,586 - initialization - INFO - Initializing app with language: 'en-us'
2012-03-23 13:17:43,635 - initialization - INFO - Log sending is enabled
2012-03-23 13:17:43,635 - initialization - INFO - Running from u'F:\\Program Files\\CCP\\EVE'
2012-03-23 13:17:43,635 - initialization - INFO - Working directory u'F:\\Program Files\\CCP\\EVE\\launcher'
2012-03-23 13:17:43,637 - selfupdate - INFO - Remote version: 1.13
2012-03-23 13:17:43,637 - selfupdate - INFO - Local version: 1.11
2012-03-23 13:17:43,637 - selfupdate - INFO - Data URL: http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_13.dat
2012-03-23 13:17:43,637 - selfupdate - INFO - Updater URL: http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdaters/updater_cl354485.exe
2012-03-23 13:17:43,637 - selfupdate - INFO - cache dir: F:\Program Files\CCP\EVE\launcher\cache
2012-03-23 13:17:43,651 - selfupdate - INFO - cmd: F:\PROGRA~1\CCP\EVE\launcher\cache\updater.exe /path="F:\PROGRA~1\CCP\EVE" /url="http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_13.dat" /execute=launcher.exe /args
2012-03-23 13:17:43,661 - launcher - INFO - Shutting down launcher
==========================================================================================
Generic Patch Log, Starting: 'Fri Mar 23 13:17:46 2012'
Python Version: '2.7 (r27:82525, Jul 4 2010, 09:01:59) [MSC v.1500 32 bit (Intel)]'
OS Name: 'nt'
working_dir: 'F:\\PROGRA~1\\CCP\\EVE'
hwnd: 467312
sys.argv: ['C:\\Users\\eric\\AppData\\Local\\Temp\\nsfE064.tmp\\patch_win.exe', '/path="F:\\PROGRA~1\\CCP\\EVE"', '/url="http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_13.dat"', '/execute=launcher.exe', '/args']
url: 'http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_13.dat'
Omega Flames
Caldari Provisions
Caldari State
#190 - 2012-03-23 17:42:39 UTC
repair toolkit log
cant be posted to the forum because i keep getting a "post cant have html" error
Lily Redraven
Silverwing Holdings
#191 - 2012-03-24 02:32:12 UTC
I'm completely baffled by this. My husbands laptop works just fine. I went to log in today on my laptop and the program wouldn't launch AT ALL. So, I tried to repair, which seemed to work - so I launched the program and now got an error message. I tried uninstalling and reinstalling - which FAILED, which led me to this forum. After scrolling through 10 screens of gibberish, I did see 1 thread that mentioned VPN. So - I tried connecting to my work VPN connection (still through my same internet connection, so still going through my same router, etc) and I'm installing right now. I will be seriously pissed if the only way I can play this game is while logged in to my work VPN, which really goes against work policy as well as the fact that it makes NO SENSE. Additionally, I consider myself somewhat technical, but after reading this whole post - is incredibly frustrating. I should not have to have a masters degree in coding and networking to install a game! Where is the "average user" resolution that says "error message XYZ? Click here to download a new file". This is really discouraging.
Kenryuu Takamachi
Perkone
Caldari State
#192 - 2012-03-24 13:58:14 UTC
When you use VPN, traffic is encrypted effectively bypassing any packet inspection software your router or ISP may be operating. It however does not bypass any software firewalls you have on the computer, or that operated by your VPN provider (i.e. your employer)

KT
Omega Flames
Caldari Provisions
Caldari State
#193 - 2012-03-24 18:15:14 UTC
Lily Redraven wrote:
I'm completely baffled by this. My husbands laptop works just fine. I went to log in today on my laptop and the program wouldn't launch AT ALL. So, I tried to repair, which seemed to work - so I launched the program and now got an error message. I tried uninstalling and reinstalling - which FAILED, which led me to this forum. After scrolling through 10 screens of gibberish, I did see 1 thread that mentioned VPN. So - I tried connecting to my work VPN connection (still through my same internet connection, so still going through my same router, etc) and I'm installing right now. I will be seriously pissed if the only way I can play this game is while logged in to my work VPN, which really goes against work policy as well as the fact that it makes NO SENSE. Additionally, I consider myself somewhat technical, but after reading this whole post - is incredibly frustrating. I should not have to have a masters degree in coding and networking to install a game! Where is the "average user" resolution that says "error message XYZ? Click here to download a new file". This is really discouraging.

Kenryuu (above) is right the reason you are getting throu is probably because your router/ISP can no longer inspect and therefore reject bad internet protocol. Unfortunantly for the rest of us without a VPN (free ones dont count because let's face it I'd hit the download maximum pretty quick trying to download software and play a MMO for however long it takes CCP to fix this) that isn't a solution for us. Thankfully starting EVE from the bin folder worked for me but for some even that doesnt work. Of course that also means that when the next patch rolls out everyone having problems with the launcher will probably be unable to download and install the future patch thus completely severing us from EVE because we are no longer the same version as the TQ server.
2manno Asp
Death By Design
#194 - 2012-03-25 18:38:29 UTC  |  Edited by: 2manno Asp
i just got a new computer 4 days ago and i need help ASAP. i'm now 2 (or more) days past the last skill trained. my character is now completely idle and i'm losing valuable training time. this is further compounded by my subscription, which apparently runs through october of this year, and i'm unable to cancel for a refund on this lost time.

i have windows 7, 64 bit and when i intstall i get this message:

eve archive extraction failed: 3

i was given an option to download files manually, which i've now done several times to no avail.

anyone? if not, how to i get my money refunded?
Lorn Darkmoor
Subsidy H.R.S.
Xagenic Freymvork
#195 - 2012-03-26 10:49:41 UTC
Hi I'm having trouble with my launcher when I installed this game. I just started 2 days ago and when I first downloaded this game I had an issue with the game not being able to patch.

Following that I read the forums and tried repairing my game using the repair.exe however the tool just kept relooping itself every single time.

I then proceeded to download the whole installer now from this website (the previous one was from steam) and installed the game manually when the installer told me it could not automatically download the files.

Having done that I tried to play the game only to have a pop up telling me that windows could not run a 16 bit file in a 64 bit environment. I then tried launching the game through the exe file in the Bin folder, this allowed me to play the game which I've been doing for the last 2 days.

The thing is once the game gets updated I'm worried I'll have to re-download the whole thing again just to avoid this issue.

Could some one please help me with this?

I'm running a computer with McAfee anti virus, not the ESET one that is listed in the first post so I'm not too sure if the same work around can be done for my computer.
Chartle
Doomheim
#196 - 2012-03-26 18:34:11 UTC
I have ESET Smart Security and nothing maps to Protocol Filtering on my menus.
I click Play from the new launcher and a black screen comes up and just sits there. I let it churn for 20 minutes. No love.
I followed your instruction and got the repair tool to run but it didn't fix it.
If I disable File Protection and Network Protection in ESET Eve starts and runs everytime.
I'm not going to play naked on the internet. Fix this it has worked for years. FIX IT.
2manno Asp
Death By Design
#197 - 2012-03-26 21:38:04 UTC
2manno Asp wrote:
i just got a new computer 4 days ago and i need help ASAP. i'm now 2 (or more) days past the last skill trained. my character is now completely idle and i'm losing valuable training time. this is further compounded by my subscription, which apparently runs through october of this year, and i'm unable to cancel for a refund on this lost time.

i have windows 7, 64 bit and when i intstall i get this message:

eve archive extraction failed: 3

i was given an option to download files manually, which i've now done several times to no avail.

anyone? if not, how to i get my money refunded?


bump
Graanvlokkie
Interspacial Specialists
#198 - 2012-03-27 07:42:11 UTC
I launched the game yesterday, after taking a four day break from trying to fix my problems with the launcher looping at 25%, and everything worked perfectly.

Thank you CCP.

I am now only hoping that there is not going to be any more issues once a new patch is deployed.
KanashiiKami
#199 - 2012-03-27 17:51:30 UTC
Graanvlokkie wrote:
Frederictus Darklighter wrote:
KanashiiKami wrote:
i knew CCP is going to update the launcher today ... and i knew it will screw up ... so i rememebered a work around ...

DO NOT EVEN use the launcher

open EVE folder
open BIN folder
run evefile.exe game program directly

WHY DO THIS?

cos the launcher tried to update itself and screwed itself again.
repair does not even start
...

either the CEO of CCP is not paying the programmers enough ... OR ... you dont have enough time for the programmers to do this ... either way ... I BLAME CCP ! :p



Thanks man, very clever!!Big smile
A bit of a pain to have to do that but better than nothing.

It works great.


After working fine for two days after my initial problem this evening the launcher started hanging at 25% again. I uninstalled all antivirus software and turned off the firewalls - no luck.

I then followed this advice and it seems to have worked.

Thank you!


EDIT: Spoke too soon. It now doesn't jump from 5% to 15% and then to 20% before restarting, but gets slowly to 15% and then restarts now.


some one stated in some thread about a data dispatch error from ccp to your PC.

my take is ... keep on running repair multiple times. look at the error. if the error changes each run, keep running till it repair to a state of no error. and u shud be good

WUT ???

KanashiiKami
#200 - 2012-03-27 17:52:58 UTC
2manno Asp wrote:
2manno Asp wrote:
i just got a new computer 4 days ago and i need help ASAP. i'm now 2 (or more) days past the last skill trained. my character is now completely idle and i'm losing valuable training time. this is further compounded by my subscription, which apparently runs through october of this year, and i'm unable to cancel for a refund on this lost time.

i have windows 7, 64 bit and when i intstall i get this message:

eve archive extraction failed: 3

i was given an option to download files manually, which i've now done several times to no avail.

anyone? if not, how to i get my money refunded?


bump


have u tried repair ?

WUT ???