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Issues, Workarounds & Localization

 
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Update to the Launcher and the repair tool - Fix inside!

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ZyndeII
Legio Prima Victrix
#101 - 2012-03-15 23:05:21 UTC  |  Edited by: ZyndeII
That's the biggest joke yet. Not only is the whole damn client broken on EVERY point of the way, but also do the Dev's who are in fact supposed to clean up their mess, are off and gone at 5 PM. And all of us stuck with yet another day of no eve, although we all paid for it.

Way to show that you really don't give a fukc.
Aeryn Dir
Viziam
Amarr Empire
#102 - 2012-03-16 00:57:14 UTC
I have just recently re-subscribed to EVE (earlier this month) and even bought a PLEX to help me out with ISK issues since I've been away for quite a while. Everything is fine up until last Wednesday when patch was supposed to hit.

Since Wednesday, I've been unable to run anything. Prior to that, I downloaded the patch and was away at work when it was downloading. Came back home to find a window saying patch was downloaded, ran EVE, it starts patching... and then an error shows up saying it's missing a few blocks. I ran repair.exe and gets another error message.

At that time I turned to the forum for any kind of workaround solution. Tried downloading the new repair.exe - doesn't work. ESET solution doesn't matter because I don't use NOD, only MacAfee. Modifying common.ini also did not do the trick.

At the moment the launcher, the repair.exe and the EVE.exe doesn't work at all - everything gave me error messages (something about missing blocks etc). I've uninstalled EVE and am downloading the client manually since the auto-download won't work (guess what? More error).

I'm not an IT-savvy person so this issue really rankles me, being unable to find a workaround solution that would enable me to log in. Anyone with solid idea of what to do or any good suggestion other than what has been mentioned before?
Rotrzemammon
Strategic Fighters Association
#103 - 2012-03-16 01:11:55 UTC
ok, it seems i was able to solve my problem.

this will be useful to some, and most likely to CCP.

i was getting the same errors and got stuck at the point as most of the people here.

it seems my ISP (Bezek in Israel) have a build-in anti virus or something called "Safenet" i called them and asked them to shut it off for my connection, after restarting the modem to connect to the new server (one not on the "safenet" thing) the launcher updated itself and the game without a problem.

since it's night here, they were working in night format and couldn't help me more then shutting it off, tomorrow i'll call them again to try and understand why and how this happens, i'll update this post after i do.

so, before you start yelling at CCP, try talking to you'r ISP and see if you are part of something similar that's blocking you on an ISP level.

though this is not CCP's fault, and people should try to relax a bit (this is a game after all), i do agree that this launcher is pointless and was just a lot of mass.

hope i helped some of you, if CCP or anyone else have any questions, ask away.
jazz won
Jazz CO-OP
#104 - 2012-03-16 01:12:52 UTC
my issue was posted on page 3 ( i think).

when 1.5 came out i had to connect my computer directly to modem. no switches or routers or servers. avg antivirus up and running. this downloaded version 1.5 no problem. when update came out yesterday launcher developed problems. today i connected cpu direct to modem and launcher updated correctly. (with antivirus and firewalls working).

i did have to do this when crucible first came out as well.
Ayaya Matsura
Viziam
Amarr Empire
#105 - 2012-03-16 02:11:10 UTC  |  Edited by: Ayaya Matsura
ZyndeII wrote:
That's the biggest joke yet. Not only is the whole damn client broken on EVERY point of the way, but also do the Dev's who are in fact supposed to clean up their mess, are off and gone at 5 PM. And all of us stuck with yet another day of no eve, although we all paid for it.

Way to show that you really don't give a fukc.



Obviously, they think there's enough players logged in the server, and that little bunch of pittyful whiners here can be safely ignored. these subscritions are just nothing.
Pyfintlyn Lukqplm
The Scope
Gallente Federation
#106 - 2012-03-16 02:55:44 UTC
The repair tool does not run on mac. Is there a right way to delete and reload eve?
Neloi
Killik Twilight
#107 - 2012-03-16 03:44:35 UTC
I'm not having a repair tool problem or any errors showing up, when i started the launcher last night it installed a small patch, restarted and the launcher comes up, tranquility server: online 25000 + players, client is ready. great I hit play, splash screen comes up, sign in page starts and it hangs on checking status for about 15 seconds, then comes back status unknown, so unable to connect.
I tried the repair tool, no problem says everything is good, i rebooted, i turned off my av, allowed ccp on my firewall, etc etc...nothing is working, just keeps telling me status is unknown.
There was no problem yesterday connecting it's this latest small patch that borked it for me...not impressed.
Sojan Wa
Imperial Academy
Amarr Empire
#108 - 2012-03-16 04:43:15 UTC  |  Edited by: Sojan Wa
I am a computer programmer and there are some things that you just cant predict... The level of complexity of Eve and the number of system that need to be installed to. The number of variables is staggering.... I had the same problem with the last patch and was able to fix the issue by following the instructions of the developers. Yea it sucks that this happened, believe me they wish it didn't happen either.... but it doesn't help to sit there and whine about this..... Work with them... Help them...
L'ouris
Have Naught Subsidiaries
#109 - 2012-03-16 06:00:48 UTC
TorDog wrote:
Finally got in, After I manually downloaded the repair tool and ran it, I rebooted. (Windows 7 BTW). The repair tool appeared to work fine but I still could not get in. What finally worked for me was renaming the cache folder in Program Files (x86)\CCP\EVE\Launcher to CacheO and running the launcher again.


Saved my Skill Queue. Thanks a ton!
Baudin
Silence now
THE OLD SCHOOL
#110 - 2012-03-16 06:29:55 UTC  |  Edited by: Baudin
Been unable to play Eve since the Tuesday 'Patch' When I run Eve it trys to Patch, but doesn't

Running eve gives the following result, leaving my PC cut off from the internet. Apps like TS3 and MSN disconnet and i'm unable to ping my router or anything with cmd.

Output folder: C:\DOCUME~1\LIQUID~1\LOCALS~1\Temp\nsa4A2.tmp
Extract: Microsoft.VC90.CRT.manifest... 100%
Extract: library.zip... 100%
Extract: localization.xml... 100%
Extract: msvcm90.dll... 100%
Extract: msvcp90.dll... 100%
Extract: msvcr90.dll... 100%
Extract: patch_win.exe... 100%
Execute: C:\DOCUME~1\LIQUID~1\LOCALS~1\Temp\nsa4A2.tmp\patch_win.exe update 4195270 /path=\"C:\PROGRA~1\CCP\EVE\" /url=\"http://cdn1.eveonline.com/EveOnlineLauncher/launcherupdate_1_09.dat\" /execute=launcher.exe /args

I downloaded the 'new' repair tool, running it gives this result:

http://pastebin.com/usn0MV8j

My PC is again left with no result or internet connection. I use avg and hav a belkin router. I connected my PC directly to my modem and still the same result.

Should I buy and new pc and move house?

Thx in Advance

Baudin
Pierre Dumonte
Mortis Noir.
#111 - 2012-03-16 12:11:04 UTC  |  Edited by: Pierre Dumonte
Sojan Wa wrote:
I am a computer programmer and there are some things that you just cant predict... The level of complexity of Eve and the number of system that need to be installed to. The number of variables is staggering.... I had the same problem with the last patch and was able to fix the issue by following the instructions of the developers. Yea it sucks that this happened, believe me they wish it didn't happen either.... but it doesn't help to sit there and whine about this..... Work with them... Help them...


look at it this way. You take your car to the mechanic for a tune up. you get new spark plugs, fluids etc. Performance will be better etc etc

Mechanic says, hey for no extra charge we'll put in this shiny new starter motor as well.

The starter motor now won't turn over the engine. Mechanic says, you should take the car to the manufacturer or talk to the the guys who sell you gas. That starter motor works on most other cars we have installed it in

would you not demand that the mechanic give you back the old starter that worked

WT

THE PREVIOUS PATCHING SYSTEM WORKED FINE what purpose does the launcher serve

I have updated my router firmware. checked security settings and logs

The software is flawed. Please roll it back and allow me to play the game I have paid for. I will work with you on fixing the launcher in a test environment

You have taken my money on patch day. Provided me with a product that no longer works. In some legal jurisdictions that would be considered fraud or theft

Mortis Noir. is recruiting https://forums.eveonline.com/default.aspx?g=posts&t=223392&find=unread" "any ship in space will eventually explode" ~ Minmatar Proverb
Tharin Turambar
DeathLaw Corp
#112 - 2012-03-16 12:50:31 UTC
it is very clear that the dev team to try to fix something broke on the other side something else.
On day one everything worked fine for me. the launcher, the game all fine.
then this patch came.
Norton 360 SONAR does not like this new repair tool. every time I try to run it it blocks and kill the process. why do you need to copy it to a temp foldar to run it????
____________________________
Ações do arquivo
Arquivo: c:\users\marcelo\appdata\local\temp\nsmd8b3.tmp\repair.exe
Nenhuma ação necessária
____________________________
Ações na rede
Evento: Atividade da rede (Performed by c:\users\marcelo\appdata\local\temp\nsmd8b3.tmp\repair.exe, PID:4648)
Nenhuma ação foi tomada
____________________________
Ações nas configurações do sistema
Evento: Início do processo (Performed by c:\users\marcelo\appdata\local\temp\nsmd8b3.tmp\repair.exe, PID:4648)
Nenhuma ação foi tomada
____________________________

I downloaded the repair, copied to eve folder disabled SONAR. this is what I get:

Restoring folder: "C:\Program Files (x86)\CCP\EVE"
Checksum Database: "(ChecksumDB at 'C:\\Users\\marcelo\\AppData\\Local\\CCP\\EVE\\C_PROG~2\\checksums'>"
Build folder info:
__name__: main
version: 7.30
build: 350962
codename: EVE-EVE-TRANQUILITY
region: ccp
cryptopack: CryptoAPI
sync: 350962
branch: //depot/games/branches/release/EVE-TRANQUILITY/eve
appname: EVE
usescriptindexfiles: 1
socketio: iocp
role: client
aid: 0
server: Tranquility
port: 26000
edition: premium
Repair u r l: "http://cdn1.eveonline.com/351477/RepairData_351477.dat"
Client Directory: "C:\Program Files (x86)\CCP\EVE"
Caching disabled
RestoreFolder input values:
folder = 'C:\\Program Files (x86)\\CCP\\EVE'
u r l = 'http://cdn1.eveonline.com/351477/RepairData_351477.dat'
hashdb = (ChecksumDB at 'C:\\Users\\marcelo\\AppData\\Local\\CCP\\EVE\\C_PROG~2\\checksums'>
safemode = False
datapiles = ()
downloadFolder = None
cleanupDownloadData = True
downloadThreads = 5
whitelist = []
ignore = ['launcher/*']
(1/7) Downloading index: Initializing ...
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 82, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 199, in Repair
File "repairTool\repairLogic.pyc", line 355, in Restore
File "zsync\zsync.pyc", line 360, in RestoreFolder
File "zsync\zsync.pyc", line 658, in GetInfo
File "stuff\bundle.pyc", line 136, in ReadIndex
error: Error -5 while decompressing data: incomplete or truncated stream
Total Runtime: 0h00m01s
ZyndeII
Legio Prima Victrix
#113 - 2012-03-16 14:44:56 UTC
L'ouris wrote:
TorDog wrote:
Finally got in, After I manually downloaded the repair tool and ran it, I rebooted. (Windows 7 BTW). The repair tool appeared to work fine but I still could not get in. What finally worked for me was renaming the cache folder in Program Files (x86)\CCP\EVE\Launcher to CacheO and running the launcher again.


Saved my Skill Queue. Thanks a ton!

I tried that and now the launcher doesn't even start anymore. Same error message than the one I get when trying to launch a complete fresh installation of the client: incompatible with your 64bit operating system.
CCP Cascade
#114 - 2012-03-16 15:03:30 UTC
ZyndeII wrote:
[quote=L'ouris]I tried that and now the launcher doesn't even start anymore. Same error message than the one I get when trying to launch a complete fresh installation of the client: incompatible with your 64bit operating system.


This means that you have ended up with a corrupted Launcher. You can use this: http://content.eveonline.com/EveOnlineLauncher/launcherInstaller/EveOnlineLauncherInstaller_TQ_1_11.exe to get a full working launcher.

Associate Technical Producer - Core Technology Group
ZyndeII
Legio Prima Victrix
#115 - 2012-03-16 15:34:37 UTC
Indeed. Your tool worked on my launcher, and I can now start it up again. Same problem as before though: the download creeps up to 15%, then jumps to 25%, then loops back to 0.

In other words, deleting the launcher cache and running the repair tool did not work.

There I ask again, CCP Cascade: could we please just get the patch file to manually inject it into the launcher, or are we really looking at an entire eveless weekend now?
Khaan M'noch
Amenta Inc.
#116 - 2012-03-16 15:38:44 UTC
My repair tool did more today than yesterday. But when i press eve.exe or evelauncher nothing happens. I downloaded the launcher from the link above, but still nothing happens.

HINT: i am still able to launch the game from the ..\EVE\Bin\exefile.exe but no patcher, luncher or anything works - so im screwed with next client upgrade.
Frederictus Darklighter
Antisocial Tendencies
#117 - 2012-03-16 15:50:32 UTC
Here is the error message I get when I tried the laucher :
Traceback (most recent call last):
File "launcher.py", line 36, in
File "lib\initialization.pyc", line 133, in StartLauncher
File "lib\userSettings.pyc", line 67, in InitializeAndGetSettings
File "lib\userSettings.pyc", line 15, in __init__
File "lib\userSettings.pyc", line 40, in DeSerialize
File "yaml\__init__.pyc", line 69, in load
File "yaml\loader.pyc", line 34, in __init__
File "yaml\reader.pyc", line 85, in __init__
File "yaml\reader.pyc", line 135, in determine_encoding
File "yaml\reader.pyc", line 169, in update
File "yaml\reader.pyc", line 144, in check_printable
ReaderError: unacceptable character #x0000: special characters are not
allowed
in "C:\Program Files (x86)\CCP\EVE\launcher\cache\settings.yaml", position
0
Locals by frame, innermost last:
Frame in launcher.py at line 47:
NoInternetError =
ServerUnreachableException =
Shutdown =
StartLauncher =
__builtins__ =
__doc__ = '\n This is the entry point into the launcher,
it handles setting up the working\n directory, logging and finally
importing and starting the laucher within a\n log-proof try/exeception
clause so we can catch almost any exception and display\n an error
message.\n'
__name__ = '__main__'
__package__ = None
exc_plus =
lib =
localization =
os =
socket =
sys =
wx =
zipextimporter =
Frame StartLauncher in lib\initialization.pyc at line 133:
app = >
folder = u'C:\\Program Files (x86)\\CCP\\EVE'
Frame InitializeAndGetSettings in lib\userSettings.pyc at line 67:
cacheDir = u'C:\\Program Files
(x86)\\CCP\\EVE\\launcher\\cache'
folder = u'C:\\Program Files (x86)\\CCP\\EVE'
lib =
settingsDefault = None
settingsFile = u'C:\\Program Files
(x86)\\CCP\\EVE\\launcher\\cache\\settings.yaml'
Frame __init__ in lib\userSettings.pyc at line 15:
default = None
self =
settingsFile = u'C:\\Program Files
(x86)\\CCP\\EVE\\launcher\\cache\\settings.yaml'
Frame DeSerialize in lib\userSettings.pyc at line 40:
self =
self.default = None
self.settingsFile = u'C:\\Program Files
(x86)\\CCP\\EVE\\launcher\\cache\\settings.yaml'
self.usingInfoDefaults = False
Frame load in yaml\__init__.pyc at line 69:
Loader =
stream =
Frame __init__ in yaml\loader.pyc at line 34:
self =
stream =
Frame __init__ in yaml\reader.pyc at line 85:
self =
stream =
Frame determine_encoding in yaml\reader.pyc at line 135:
self =
self.buffer = u''
self.column = 0
self.encoding = 'utf-8'
self.eof = True
self.index = 0
self.line = 0
self.name = u'C:\\Program Files
(x86)\\CCP\\EVE\\launcher\\cache\\settings.yaml'
self.pointer = 0
self.raw_buffer =
'\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00'
self.raw_decode =
self.stream =
self.stream_pointer = 231
Frame update in yaml\reader.pyc at line 169:
converted = 231
data =
u'\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x
00\x00\x00\x00'
length = 1
self =
self.buffer = u''
self.column = 0
self.encoding = 'utf-8'
self.eof = True
self.index = 0
self.line = 0
self.name = u'C:\\Program Files
(x86)\\CCP\\EVE\\launcher\\cache\\settings.yaml'
self.pointer = 0
self.raw_buffer =
'\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x0
0\x00\x00\x00'
self.raw_decode =
self.stream =
self.stream_pointer = 231
Frame...
Frederictus Darklighter
Antisocial Tendencies
#118 - 2012-03-16 15:51:33 UTC
It does look similar to other but slightly different.

Solution anyone. And no the repair tool didn't fix the issue.
Joanna Brown
Science and Trade Institute
Caldari State
#119 - 2012-03-16 16:18:02 UTC
Today when I started EVE - the launcher has downloaded smth and has closed then. After that not any exe file would start for longer then 1 sec. Thx God that I'm advanced user. I have found in Launcher's cache folder the installer of 1.11 launcher. Manual install saved my time - but it's another issue anyway - I think that the reason of this problem is that I use option "Only display the launcher window when there is an update".

Sorry for my English. But ""Only display the launcher window when there is an update"" - is also wrongly written imo (word "only" in wrong place)
Tharin Turambar
DeathLaw Corp
#120 - 2012-03-16 16:19:11 UTC
what is the solution? play other game and ask for a refund?