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Singularity accounts - Q&A

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Limur Deninard
University of Caille
Gallente Federation
#21 - 2017-04-24 15:58:42 UTC
I have activated accounts but i can't use them because accounts are alpha clones. How to activate them myself (PLEX unavailable)?
Dylan Ryders
State War Academy
Caldari State
#22 - 2017-04-25 15:33:22 UTC
Still confused why no one has gotten a reply on this thread. I wrote a essay a month ago asking serious problems and still haven't gotten a reply. Super unprofessional. Can't tell if they read these and just don't give a **** or if they're too lazy to check; however, it's obvious that sisi support has regressed back a few years.
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#23 - 2017-04-26 03:13:11 UTC
Dylan Ryders wrote:
Still confused why no one has gotten a reply on this thread. I wrote a essay a month ago asking serious problems and still haven't gotten a reply. Super unprofessional. Can't tell if they read these and just don't give a **** or if they're too lazy to check; however, it's obvious that sisi support has regressed back a few years.


SISI is offered as is. As stated at the beginning of the thread and each of the linked help articles, individual support is not nor has ever been offered for SISI. SISI is a internal testing server, and is not offered as part of your subscription.

To cover again the most common questions in this thread.

Quote:
Please change my account status.


Account status are mirrored when TQ is or based on the needs of CCP.

Quote:
Password/email/login does not work.


Individual account support is not offered. If you changed your login information between mirrors, you may have to wait till the next mirror for the login databases to sync.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.
DiDDleR
Center for Advanced Studies
Gallente Federation
#24 - 2017-05-02 13:18:25 UTC
Just wanted to tag my criticism on to this thread as well - people who for whatever reasons were Alpha at the time of the last mirror are now unable to test Omega related things on Singularity which is a pretty major PITA. In the past I as many others - including community streamers / youtubers have used Sisi to test ship fits, ideas and plans for completing various PVE and also PVP activities.

This was GOOD for CCP and EVE as it meant people were testing things, possibly against the next big update which meant that any bugs could be seen and reported early.

Now you have quite a few pissed off people who maybe lapsed their subs for a month because of holiday, family, financial reasons and all CCP have said is we don't care wait 3 months for the next mirror.

Come on guys this is not the best way to treat the community that is actively helping you test things!
Darwin Duck
Caldari Provisions
Caldari State
#25 - 2017-05-04 11:32:34 UTC
Shouldn't be very hard to make the /omega command check account standing in TQ's database and then update account status on SISI to match TQ.
The Elder Zealot
Doomheim
#26 - 2017-05-06 19:57:53 UTC
"Individual account support is not offered. If you changed your login information between mirrors, you may have to wait till the next mirror for the login databases to sync."

We aren't talking about individual accounts. We're talking about mass accounts that can't connect despite being subbed at the time of the last mirror. And is there any reason you wouldn't mirror again for a release like blood raider shipyards?
Seb Ornulf
Sebiestor Tribe
Minmatar Republic
#27 - 2017-05-18 03:17:58 UTC
I keep trying to log on and it tells me I will get an email with a verification code, but I never receive the email. Is there an issue with this system?
Mollie Mormon
Doomheim
#28 - 2017-06-02 13:09:15 UTC
ISD Max Trix wrote:
As stated at the beginning of the thread and each of the linked help articles, individual support is not nor has ever been offered for SISI.

CCP Habakuk wrote:
If your account is not active on the test server, please visit the reactivation thread in the test server forum for more information about how to get it fixed.

RE: https://community.eveonline.com/support/test-servers/mass-testing/

By the way, I've been playing Eve for more than 14 years.
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#29 - 2017-06-02 14:18:31 UTC
Mollie Mormon wrote:
ISD Max Trix wrote:
As stated at the beginning of the thread and each of the linked help articles, individual support is not nor has ever been offered for SISI.

CCP Habakuk wrote:
If your account is not active on the test server, please visit the reactivation thread in the test server forum for more information about how to get it fixed.

RE: https://community.eveonline.com/support/test-servers/mass-testing/

By the way, I've been playing Eve for more than 14 years.



Thanks for pointing out that mistake with the Help article. I have marked it for updating and we will get that pesky line removed.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.
Antii Red
Perkone
Caldari State
#30 - 2017-06-25 10:49:08 UTC
please activate my account.
Thank you
Thomas Gallant
Quafe Company Courier Shipping
#31 - 2017-07-03 04:48:53 UTC
it seems that for now, you can upgrade your alpha account on sisi via plex bought at the seeded 100 isk value. I'm sure it has no affect on the live server, but ti seemed to work for those wanting to test stuff.
CEBA PUPKIN
Cheeki Breeki Syndicate
#32 - 2017-07-06 11:06:13 UTC
please activate my account.
Thank you
Uthgaard
Because ISK
#33 - 2017-07-07 12:01:43 UTC
I haven't been alpha in > 2 months, but the test server still thinks I am. You really need to mirror more often if you're going to advertise for "mass tests". Otherwise it just seems you're not taking it seriously and we shouldn't either.

It's actually really easy to implement a / command or a web form to copy characters from one server to another, and it would greatly increase your test server feedback. I'll even do it for you if you'd like.
RamonSoares
State War Academy
Caldari State
#34 - 2017-07-09 19:14:38 UTC
I lose my sisi access, pls reactivate my account on sisi. ty
Pavel Petroff
Weyland-Yutani deep mining expedition
#35 - 2017-07-10 09:15:50 UTC
please activate my account.
Thank you
Kain Storm
Evolution Enterprises
#36 - 2017-07-11 12:14:37 UTC
please activate my account(s) on singularity
Mobious25
Gekkorp
#37 - 2017-07-31 15:35:11 UTC
please activate my account.. Thanks!

mobious25
Hasimir
Native Freshfood
Minmatar Republic
#38 - 2017-08-02 20:04:44 UTC
Please activate my account

Thanks
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