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EVE Online: Ascension - Issues (PC)

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RaVenC
DEFCON.
The Initiative.
#421 - 2016-11-19 10:47:05 UTC
Sul Glass wrote:
Sul Glass wrote:
Sul Glass wrote:
Bug.

Minor Blood Annex.

2nd room. Cathedral. Does not appear on overview. can not manually target.

Therefore can not complete this complex.

Thank you for looking at this.

Sul.



Fixed . Thank you.

Sul


And Now : Same issue in Blood Annex.

2nd room. EM Fields, Do not appear on overview. can not manually target.

Therefore can not complete this complex

Sul.


Yes, very important issue. You can't rat while others are locked out of the game since days Roll
The Dryad
Garoun Investment Bank
Gallente Federation
#422 - 2016-11-19 10:55:29 UTC
So after 90 hours i still got no reply on my support ticket. Best customer support ever. Who cares about players who spent 5-10 years playing your game.
Meridim
Federal Navy Academy
Gallente Federation
#423 - 2016-11-19 11:20:35 UTC  |  Edited by: Meridim
escalation bm's dont work after todays DT/.

EDIT : relog helped.
CCP Goliath
C C P
C C P Alliance
#424 - 2016-11-19 11:42:37 UTC
Sul Glass wrote:
Sul Glass wrote:
Sul Glass wrote:
Bug.

Minor Blood Annex.

2nd room. Cathedral. Does not appear on overview. can not manually target.

Therefore can not complete this complex.

Thank you for looking at this.

Sul.



Fixed . Thank you.

Sul


And Now : Same issue in Blood Annex.

2nd room. EM Fields, Do not appear on overview. can not manually target.

Therefore can not complete this complex

Sul.



You need to add the object type to your overview, or target with RMB. If this isn't working for you, try Show All Brackets and selecting the bracket. if that still doesn't work please submit a bug report from within client immediately following reproduction of the bug.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
CCP Goliath
C C P
C C P Alliance
#425 - 2016-11-19 11:44:53 UTC
Macros ConDoin wrote:
Just put a Standup Research Lab I module and a Standup M-Set Blueprint Copy Accelerator rig into my Astrahus. The module is online, deducted the fuel for the online process and yet in station services Industry shows as DISABLED so cannot use. Checked my lists and profile and have done everything possible but they can't be 'enabled'. Anyone else having a similar issue?

Can you check this out please CCP or tell me I am missing something?

Cheers


Bug report please! From within client, after trying to open your industry window.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
billwhizz
Garoun Investment Bank
Gallente Federation
#426 - 2016-11-19 12:03:37 UTC
further to my still unresolved issue regarding being unable to log in my main , i now get a 'this web page is unavailable ERR_CONTENT_DECODING_FAILED' message when i try to launch eve to play on my alpha account . uninstalling / reinstalling the launcher has not cured this . starting to get f**kin annoyed now EvilEvilEvil
Falck Longbottom
Center for Advanced Studies
Gallente Federation
#427 - 2016-11-19 12:03:50 UTC
CCP Goliath

Thanks for responding to small ingame issues...

any chance you could answer some of the questions about the all your costumers that cant get into there accounts
billwhizz
Garoun Investment Bank
Gallente Federation
#428 - 2016-11-19 12:11:18 UTC
ive been paying to play eve for 5 years continuously now .

i hoped that when i had any issues i'd get a better response than 2 automated replies over 5 days when i submit a ticket stating that i am unable to log in to play due to a problem that is so simple to rectify . i appreciate it's been a hectic time with all the issues with the latest patch , but this is unacceptable customer service EvilEvilEvil
SiWang Woke
Sisterhood of the Dragon
#429 - 2016-11-19 13:43:15 UTC
Howdy All

As an Eve Player since 2009, with the new exspansion, and the fun and games with the email verification...

My experince as living in China and such and the fun with VPN's.....

With this new verification process is that it has been okish, the fact that i had to verify 10 accounts was fun...,

but it worked but all where linked to a microsoft based email account. i.e. Hotmail/outlook etc. it worked ok. being stuck here in china only Microsoft accounts are not blocked by state sponsered secret services, so ditch those Yahoo/Google accounts as they are being spied on by many country's i think this is the key point....

Yahoo/Google are the problem not CCP.

Fly safe.
billwhizz
Garoun Investment Bank
Gallente Federation
#430 - 2016-11-19 13:53:51 UTC
the email i used to create this alpha is yahoo, so thats not the issue in my case .
CCP Goliath
C C P
C C P Alliance
#431 - 2016-11-19 14:30:30 UTC
Falck Longbottom wrote:
CCP Goliath

Thanks for responding to small ingame issues...

any chance you could answer some of the questions about the all your costumers that cant get into there accounts


As Lebowski mentions earlier in the thread, it is simply outside of our sphere of expertise to comment on, sorry.

CCP Lebowski wrote:
I can't speak for everyone of course, but generally we can't/don't comment on issues that we have no connection to or ability to assist with. I understand that this can be incredibly frustrating but as the members of game development cannot help with the Support tickets or login issues, we will be understandably (I hope) focus on helping with those issue that fall within our influence.

I can say that our Customer Support department are working through your tickets as fast as they possibly can, calling in all favours and pulling out all the stops to get everyone back into New Eden but there's a lot of tickets to work through. Thank you for all your continued patience.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Nyctos
Native Freshfood
Minmatar Republic
#432 - 2016-11-19 14:48:22 UTC
SiWang Woke wrote:
Howdy All

As an Eve Player since 2009, with the new exspansion, and the fun and games with the email verification...

My experince as living in China and such and the fun with VPN's.....

With this new verification process is that it has been okish, the fact that i had to verify 10 accounts was fun...,

but it worked but all where linked to a microsoft based email account. i.e. Hotmail/outlook etc. it worked ok. being stuck here in china only Microsoft accounts are not blocked by state sponsered secret services, so ditch those Yahoo/Google accounts as they are being spied on by many country's i think this is the key point....

Yahoo/Google are the problem not CCP.

Fly safe.


Nice try with the soft attempt to shift blame to the customers by implying they chose the wrong email service providers. That's not what's going on here.

CCP screwed up big time trying to roll out a new security system in too short a time with too little notification for people to find out and try to adjust in advance. There were bound to be problems, but CCP doesn't care about those until "Rome is on the edge of burning".

Read the problems that people have had; they are much more than spam-blocking by a few service providers. However, even for the latter it is CCP's fault for using a verification approach that would likely be detected as spam by a responsible service provider at the volumes of sending verification messages to your entire customer base . Over 90% of the email messages that the typical mail server receives these days are spam; they *have* to filter to serve their users well.

Don't be an apologist for CCP. They can defend themselves if being blamed unfairly. However, the blame is very well placed in this case, and the customers are fully justified in their dissatisfaction, anger, and frustration.
Falck Longbottom
Center for Advanced Studies
Gallente Federation
#433 - 2016-11-19 15:18:21 UTC
Falck Longbottom wrote:
you guys told us that the problem that paying customers can't get into their accounts isn't on your table, well then i hope you can answer these questions

1. could you at least give us a heads up on expected Ticket time... heading up on 28 hours... on one of my 3 accounts made that same day... other 2 worked fine....

2. could you mention what kinda compensation we should be expecting.
issue for multi-boxers is more than a issue of 1 toon that can't get in when you need them all to work together.

3. the entire problem of many people who can't get in have been totally ignored on the launcher who announce successful launch... i think we can count quite a few people in this forum post who don't think its been a success.... it looks like you are making a fancy cover-up for all your new alpha players.

4. maybe starting verification same patch as alpha clones isn't the smartest idea in the world.


CCP Goliath wrote:

Posted: 2016.11.19 14:30

Falck Longbottom wrote:
CCP Goliath

Thanks for responding to small ingame issues...

any chance you could answer some of the questions about the all your costumers that cant get into there accounts


As Lebowski mentions earlier in the thread, it is simply outside of our sphere of expertise to comment on, sorry.


well i think i made that clear...

but you still ignore the rest of the questions..
Perry ThePlatypus
School of Applied Knowledge
Caldari State
#434 - 2016-11-19 15:23:34 UTC  |  Edited by: Perry ThePlatypus
hey CCP what about instead of worrying about 80 precent off ship skins. you ******* fix your dumb ass mistakes pissing alot of loyal players to leave. ive put in thousands of dollars and im just about ready to leave. support team does jack ****
Milus
Doomheim
#435 - 2016-11-19 16:11:38 UTC
I'd like to report a bug which started since the patch.

Since the november 15th/16th patch there is a bug with ice anomalies. When they are completed, sometimes they do not despawn, even though all the ice is gone. Eventually the anomaly despawns, never to spawn again until the next server reset.

Several people have reported this but I've seen no acknowledgment that devs even know about it. Where should I post this? Where is the patch issues thread?

Possibly related to this, is that so far, every time this bug occurs where the ice anomaly doesn't despawn when empty, my ice harvesting drone bugs out, and I can't give it commands - can't even scoop to drone bay.
Seron Isu
The Graduates
The Initiative.
#436 - 2016-11-19 16:26:30 UTC
This account has had an active subscription for over 48 hours and is still showing alpha clone state ingame and wont allow me to logon with the rest of my accounts.
swanky swanky
Doomheim
#437 - 2016-11-19 19:30:04 UTC  |  Edited by: swanky swanky
I have 4 accounts that I cant log into as they are attached to defunct email account, reported over 48 hours ago and its still unresolved what else can i do ?

Ah I read up I see there is a massive backlog so looks like i have to wait this out .
Salaris Kion
Science and Trade Institute
Caldari State
#438 - 2016-11-19 19:45:23 UTC
Trying to log on to my alts account, asks for the verification code, log onto my emails and nothing appears. Been waiting for around 4 hours now...

So, I am unable to play until this is resolved, as well as a skill que running. What happens to the game time I'm unable to use while unable to log in? And what happens if my skill que ends before this is resolved?
Mamasita T
The Bleak Lands.
#439 - 2016-11-19 20:23:19 UTC
Welcome. In my industrial citadel does not line up and the event. The modules are placed and the fuel is. Sorry, English is not my native. I was advised to create a bug report using f12. Like created. I understand I am not alone with this problem?
Alessi Trueflight
University of Caille
Gallente Federation
#440 - 2016-11-19 22:43:50 UTC
Alessi Trueflight wrote:
Ophelia Lemm wrote:
Nokizaru Isagar wrote:
I have a strange login issue, hope u guys can help me out.
So after I log in and I'm at the character screen, all I can see is my pilot's picture, with no info at all. When I click on it, strange sound appears and I can't log in, neither create a new character.

It looks like this:

Eve login fail


Edit: the issue has been resolved


I seem to have the same problem. How did you fix it?



I too am having this issue, yelp? ty in advance



Fixed and thanks to Nokizaru. In case anyone else has this issues, this was the fix that Nokizaru shared with me that worked. .....
Run Launcher/ Settings/ General / Shared Cache (let it verify first...if you still have the issues - Use the 'Reset' then verify.
Have a great weekend everyone.