EVE Information Portal

Thanks for the suggestion, I did notice even a complete removal and re-install of the launcher + rest of eve did not clear sunch info as user-name.

Dispite going at it with ccleaner a few times before and after a clean install, it is still the same.

Moving my issue over to the Launcher forum as suggested by someone else.

Hello,
I have a problem with eve sound. Aura doesn't seem to work. But its only Aura, the rest of the sounds are fine (I tested them).
By Aura, I mean "warp drive active", "docking permission requested/accepted" and other sounds.
I restarted the game but it doesn't solve it. I also looked at the sound settings and it is on.
Is there a special setting that turns those sounds on?
Thanks.

It's the way of a man with bad english and a Google Translator that can't understand his thoughts. kkkk


( without help this time ........ maybe.) ¯\_(ツ)_/¯

Hope the same is true for those of us who got the SP:s but in the wrong skill :)

I have a big problem.

CCP mailing system doesn't send verification codes at my google address. I informed about this Customer Support.

GM Katsanis changed the email address in my accounts to the address that DOESN'T BELONG TO ME
I informed Customer Support about this and replied GM Spartan. He asked about the another email address, and DIDN'T REMOVE NOT MY ADDRESS FROM MY ACCOUNTS. I have sent the new address to the Customer Service and nothing happened.

MY ACCOUNTS STILL HAVE NOT MY EMAIL ADDRESS

TICKET 298066

All I can say is ccp. You dun ****** it up. Eve was fine. Now I can't access any of my accounts. I got a support ticket after 2 days and finally got my email changed to my correct one so I can do the damn verification thing. Now when I log in it just says error occurred. Sent in 3 support tickets. None of your staff cares. Really ducking annoying. I lost 3 charecters with 20M skill points because of this dumb ass new system. Should of just left it. I've invested thousands into the game I just lost. One of my accounts TheRealPerry Find. The account. Fix this ****. Excuse my language. I just lost a few thousand dollars because of your incompetence

I was able to get several accounts verified on the first day of Ascension after using the "forget all accounts" trick / ritual in the launcher, but two more remain blocked. The latter do not receive verification messages regardless of what I try despite using the same email address as the others that are working. That's 72 hours and counting now on those two accounts.

I submitted the support ticket 40 hours ago and have only received the initial automated email plus the standard reply related to checking spam filters, etc. I've responded point-by-point to the last one and am waiting still for an update. I know that there are plenty of others here sharing in this misery, but I doubt it makes any of us feel better about it.

With the "support status update" on 11/17 and the new "security features" dev blog that came out very early on 11/19 (or late on 11/18), it's clear that CCP is taking this matter seriously though not resolving it in a timely manner. There was an admission of a mistake being made in not notifying players much earlier of the upcoming security changes, and that's a pretty rare admission of guilt by CCP. It doesn't make me happy, but at least it's an acknowledgment of responsibility relative to the history of this organization.

Both of my blocked accounts are up for resubscription soon, and the clock is ticking away quite rapidly on one of them. With login being blocked I can't do anything about even if I had already decided to renew. Makes one wonder how many other accounts may soon be in that situation.

CCP has screwed up so bad this time that finally they've managed to include themselves in the direct damage zone. Part of me is laughing at that, but all the other parts are still really pissed.

It would not surprise me after this fiasco if CCP in a month or so does a significant PLEX sale to try to make up the revenue they are soon going to be losing if this drags on too much longer.

Thanks for pointing out that possibility. I looked into that and if blocked messages are the cause, the reason for it is not a lack of white-listing in my situation. However, I know that's helped some other players.

Just put a Standup Research Lab I module and a Standup M-Set Blueprint Copy Accelerator rig into my Astrahus. The module is online, deducted the fuel for the online process and yet in station services Industry shows as DISABLED so cannot use. Checked my lists and profile and have done everything possible but they can't be 'enabled'. Anyone else having a similar issue?

Can you check this out please CCP or tell me I am missing something?

Cheers

I ve been in the same boat, my second account is 8 years old and had a different address which I no longer have.

Having been a major IT incident manager in real life, I've dealt with total bugger ups like this before. (far bigger ones)

They usually come from bad planning in the dev/ change phase and the developers dump it on operations post implementation while patting themselves on the back for a great job done....

Operations in this case the support desk are running around with their pants on fire trying to fix an issue that wasn't there 5 days ago, the simple fix for it all is to roll back the changes to email verification and allow people to access their own accounts and email addresses.

At this stage CCP is probably on a very slippery slope being they are charging people subscriptions via credit cards but have basically blocked them from being able to change or cancel said subscription.