EVE Information Portal

I know that CCP is working hard to get this avalanche of support tickets (mine included) reduced but I think the support ticket system needs a revamp.

Why cant CCP implement a queue based system with a visual of where your ticket is in the queue? If people know whats happening it quells the hysteria of not knowing anything and being in the dark.

-Hulk

12 hours later .. Not even a try of delivering the verification e-mail has been seen in the mailserver's log.

I cant login to my main char, which is a null sec CEO. Thanks for testing that 2-factor-auth before throwing this **** at your customers.

Unable to convert PLEX to AUR in citadels. Works in NPC stations. Intentional?

Just logged in after downloading the Patch and my current skill (Small Blaster Spec V) apparently reset itself to zero (9 days 18 hours etc. till completion), whereas I actually should have it about half done (4 days etc. left).

Anyone else with that problem?


Edit: I also had the message of "one skill training complete" upon logging in; that skill registered properly as fully trained on the char sheet so no missing skill here (as some others seem to imply in this thread), just the missing time on my current training as explained above....

Umm...considering that historically, they genocided Minmatar into almost extinction, then enslaved the rest, I'd say its quite accurate ;)

I agree with all the others that have complained about the new character sheet. What brainless twit thought it needing changing? It's almost unusable now for managing skills and seeing other information.

What made the old character sheet decent was its greater simplicity. Most information was available in two steps: (1) find information category in a single vertical list that is easy to visually scan and select it, (2) look at the selected information panel and possibly scroll it and/or find a subcategory. Skills were managed via a dedicated panel and a separate dialog for adjusting the queue order.

The new scheme drops the sensible vertical scrolling panes for a poorly conceived mishmash horizontal tabs of major info categories and another set of subtabs within each category for the actual "real" category of interest. This is much harder to scan and forces you to hunt through a hierarchy forest to find what you actually want to look at.

The new skill management tab is a complete disaster. The dumbshit human factors / user experience person who thought it was a good idea to fit both skill selection/overview and queue management into a single all-in-one panel should be fired (or worse). The old scheme was better: the main skills panel made it easier to see what skills you have and what current levels were. The separate skill queue dialog also showed the current skill info but added the skill queue in an easily scrolled vertical pane with lots of screen real estate available if the dialog was enlarged. This made it much easier to scan and find things.

The new skill tab is a horrible web of three overly complex information panes with too little screen space available for each and a multi-column display of information categories that is hard to scan. Never combine both horizontal and vertical scanning of the same information field if at all possible. You can use both in a matrix with separate information types for each direction, but not for the same *single* information type.

The middle pane of the skill panel is painful to use as one is forced to click on each category in the upper information pain to select what category you want. The constant back-and-forth between these grows rapidly tiresome, and for the larger categories the middle pane is not large enough to easily see all the info you want.

The new skill queue is horrible. Trying to cram all of it into the lower pane almost completely destroys its function. For those of us who routinely have 30-50 skills in the queue, there is far too little screen real estate to easily see what's in training and whether or not it should be reordered.

TLDR: The new character sheet and skill management UI is a worhless piece of crap. Anyone involved in designing it should be fired and turned into an Amarr slave.

Blood Raider Advanced Cerebral Accelerator

Right before patch i activated 2x of those on 2 chars.

After the patch none of them worked anymore. the same happend to all other ppl using those Accelerators

CCP Lebowsky & other CCP members said they will make a script that adds/reactivates those Boosters.

Today i logged on and nothing changed. Big update to download but nothing in hangar no Redeem Items.

So i asked in Help channel and everyone including ISD Arooga seemd to forgot about this thing.

My question is:

Do we get those 2 items worth right now on market around 160millions isk Reimbursed/Reactivated or does every single customer need to submit a ticket?

Cool, thx

My two main accounts are blocked because of this issue. And when I remember correctly, no such email filter was announced.
Ticket was created for one account yet, but I think i have to wait a while for the answer. (Also it's hard to create tickets, and answer them even there isn't any chance to login)
Thankfully my board session wasn't gone with this update.

when are we going to get a freaking answer regarding the email verification problems

or must we wait for another Andie Seagull video to come out to calm us down

i knew when she dropped that video this game was about to have some serious problems

ive not received one new verification at all and i have you CCP added as a contact on my Hotmail and nothing is still coming in.


please allow us to simply log into account management to update this email crap ourselves!