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A new video blog from CCP Seagull
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Freelancer117
So you want to be a Hero
#1 - 2016-03-02 13:58:06 UTC
Why is there no comments link embedded in this eve online news announcement,
or even a forum thread in EVE Forums » EVE Information Center » EVE Information Portal ?

source: http://community.eveonline.com/news/news-channels/eve-online-news/citadels-science-servers-and-downtimes-a-new-video-blog-from-ccp-seagull/

Are we Customers only to comment on 3rd party websites, like Youtube and Reddit to provide a(ny) feedback to the Company Roll

Regards, a Freelancer

ps: now that CCP Scarpia, Eve's Lead Game Designer has left the Company, will a(ny) iteration on Citizen Science still be done ?

Eve online is :

A) mining simulator B) glorified chatroom C) spreadsheets online

D) CCP Games Pay to Win at skill leveling, with instant gratification

http://eve-radio.com//images/photos/3419/223/34afa0d7998f0a9a86f737d6.jpg

http://bit.ly/1egr4mF
Ashlar Maidstone
MoonFyre BattleGroup Holdings
#2 - 2016-03-02 14:12:07 UTC
Hi Freelancer,

Basically this is not unusual for users not just in Eve, but in other online gaming communities as well Because social media has taken over a lot of aspects in our daily lives, many time companies will do this because they think it's more engaging to "talk" to the customers this way.

Another observation is that within the past 18 months elsewhere I noticed the quality and responses by customer service reps, game masters have gone to using social media instead of official forums went pretty much down hill into oblivion. Needles to say there were shots fired.

What we are beginning to see here now is the same thing happening here, branching out if you were to other sites such as Reddit, Facebook, Twitter and the poor official forums are left to die from lack of use.

So blame social media for creating more problems than answers.
Chopper Rollins
Republic Military School
Minmatar Republic
#3 - 2016-03-02 14:27:27 UTC
Ashlar Maidstone wrote:
... Because social media has taken over a lot of aspects in our daily lives....


I say this from a good place: You kids need to put some of these useless toys away, they do nothing for you.



Goggles. Making me look good. Making you look good.
Freelancer117
So you want to be a Hero
#4 - 2016-03-02 14:35:16 UTC
Ashlar Maidstone wrote:
Hi Freelancer,

Basically this is not unusual for users not just in Eve, but in other online gaming communities as well Because social media has taken over a lot of aspects in our daily lives, many time companies will do this because they think it's more engaging to "talk" to the customers this way.

Another observation is that within the past 18 months elsewhere I noticed the quality and responses by customer service reps, game masters have gone to using social media instead of official forums went pretty much down hill into oblivion. Needles to say there were shots fired.

What we are beginning to see here now is the same thing happening here, branching out if you were to other sites such as Reddit, Facebook, Twitter and the poor official forums are left to die from lack of use.

So blame social media for creating more problems than answers.


One day this will backfire on the Company, when they insist on using 3rd party services instead of their own.
There is even the possibility of creating an echo chamber environment were CCP Games is deaf and blind to other feedback.
source: http://www.ninveah.com/2015/11/echo-chamber.html

Regards, a Freelancer

ps: on a side note if CCP has not fully implemented the new Capitel ship rebalance at Fanfest, there will be a shitestorm imho

Eve online is :

A) mining simulator B) glorified chatroom C) spreadsheets online

D) CCP Games Pay to Win at skill leveling, with instant gratification

http://eve-radio.com//images/photos/3419/223/34afa0d7998f0a9a86f737d6.jpg

http://bit.ly/1egr4mF
sero Hita
Science and Trade Institute
Caldari State
#5 - 2016-03-02 16:46:34 UTC  |  Edited by: sero Hita
Freelancer117 wrote:
Why is there no comments link embedded in this eve online news announcement,
or even a forum thread in EVE Forums » EVE Information Center » EVE Information Portal ?

source: http://community.eveonline.com/news/news-channels/eve-online-news/citadels-science-servers-and-downtimes-a-new-video-blog-from-ccp-seagull/

Are we Customers only to comment on 3rd party websites, like Youtube and Reddit to provide a(ny) feedback to the Company Roll

Regards, a Freelancer

ps: now that CCP Scarpia, Eve's Lead Game Designer has left the Company, will a(ny) iteration on Citizen Science still be done ?


Tbh. why should you be able to comment on this? It is CCP Seagull making an update on upcomming things. Each of these features have their own threads in the appropriate forums, were you can go and discuss them.

"I'm all for pvp, don't get me wrong. I've ganked in Empire, blobed in low sec. Got T-shirts from every which-where.. But to be forced into a pvp confrontation that I didn't want is wrong ccp." RealFlisker
Ibutho Inkosi
Doomheim
#6 - 2016-03-02 20:18:55 UTC
Ashlar Maidstone wrote:
Basically this is not unusual for users not just in Eve, but in other online gaming communities as well Because social media has taken over a lot of aspects in our daily lives, many time companies will do this because they think it's more engaging to "talk" to the customers this way.
What a load of horse puckey. You may have given YOUR life over to "social media". WE have not. WE pay for this service. WE have no access to this forum to interact UNLESS we pay!

Keep your Reddit, Facebook, Twitter and whatever other namby pamby replacement you people have to "interact" with one another and garner your collections of LIKES. When I pay for something, I expect to get it.

As long as the tale of the hunt is told by the hunter, and not the lion, it will favor the hunter.
Pandora Carrollon
Provi Rapid Response
#7 - 2016-03-02 20:32:23 UTC
This is not an uncommon issue in business but Programming is utterly plagued by it.

The issue is: Where do you put your documentation, how to use the software.

Technologies have changed over time.
Like most companies, CCP has let their documentation fall behind their coding front, it's always playing catch up.
Your customer doesn't know how to use all the various technologies so keeping only 'one' way will always alienate some percentage of your customer base.

The simple truth is, there is no silver bullet here. There are choices and CCP has made one. They looked at their outdated offering and have decided to keep some of the information and put it in new places. The other parts they are letting the customer base develop as they see fit and are giving us the tools to develop the interfaces we chose to offer or support and use.

By not having an immediate replacement, CCP is leaving a void and this is probably a poor decision from the customer perspective but it made sense to them so we'll just have to survive it.

I see this as a potential opportunity to show CCP how it could be done and be effective. If developed well enough, CCP could buy it and incorporate it or allow it to be monetized in other ways.

Just because one door closed, doesn't mean you can't open another.

8 Golden Rules of EVE • EVE is entirely PvP
Demica Diaz
SE-1
#8 - 2016-03-02 23:16:54 UTC
Did I just heard "lab coats"? ShockedBig smileBig smileBig smileBig smileBig smileBig smileBig smileBear
Ashlar Maidstone
MoonFyre BattleGroup Holdings
#9 - 2016-03-03 14:31:24 UTC
Ibutho Inkosi wrote:
Ashlar Maidstone wrote:
Basically this is not unusual for users not just in Eve, but in other online gaming communities as well Because social media has taken over a lot of aspects in our daily lives, many time companies will do this because they think it's more engaging to "talk" to the customers this way.
What a load of horse puckey. You may have given YOUR life over to "social media". WE have not. WE pay for this service. WE have no access to this forum to interact UNLESS we pay!

Keep your Reddit, Facebook, Twitter and whatever other namby pamby replacement you people have to "interact" with one another and garner your collections of LIKES. When I pay for something, I expect to get it.




While I respect your opinion to a degree,I think it's YOU that needs to open your mind to the very fact that yes, social media is playing a bigger part of the picture in the wider scheme of things. I am merely pointing out the basic truth and facts, no need to jump on my skin.
Moac Tor
Cyber Core
Immediate Destruction
#10 - 2016-03-03 18:12:03 UTC
I don't use social media and refuse to trawl though cesspits such as reddit to give feedback or find out information on eve. If CCP want feedback then they should post it on the forums, after all they are getting feedback only from paying subscribers this way.

It annoys me that devs post things on reddit without even linking to it here in the official forums.
Pandora Carrollon
Provi Rapid Response
#11 - 2016-03-03 18:23:55 UTC
Moac Tor wrote:
I don't use social media and refuse to trawl though cesspits such as reddit to give feedback or find out information on eve. If CCP want feedback then they should post it on the forums, after all they are getting feedback only from paying subscribers this way.

It annoys me that devs post things on reddit without even linking to it here in the official forums.


Reddit has about the worst user interface I've ever seen. I can't stand it for that reason. I didn't like Wiki, but Reddit makes Wiki look like a Porsche.

I actually think that Reddit folks like the site because it's a PITA to use.

8 Golden Rules of EVE • EVE is entirely PvP
Moac Tor
Cyber Core
Immediate Destruction
#12 - 2016-03-03 18:39:26 UTC
Pandora Carrollon wrote:
Moac Tor wrote:
I don't use social media and refuse to trawl though cesspits such as reddit to give feedback or find out information on eve. If CCP want feedback then they should post it on the forums, after all they are getting feedback only from paying subscribers this way.

It annoys me that devs post things on reddit without even linking to it here in the official forums.


Reddit has about the worst user interface I've ever seen. I can't stand it for that reason. I didn't like Wiki, but Reddit makes Wiki look like a Porsche.

I actually think that Reddit folks like the site because it's a PITA to use.

Exactly. In the limited time I get to play eve I don't want to have to waste time trawling through multiple 3rd party sites with terrible interfaces and have to sift through nonsense from people who do not even subscribe to eve just to get up to date on what is happening with the game.
Ibutho Inkosi
Doomheim
#13 - 2016-03-03 19:15:48 UTC
Ashlar Maidstone wrote:
While I respect your opinion to a degree,I think it's YOU that needs to open your mind to the very fact that yes, social media is playing a bigger part of the picture in the wider scheme of things. I am merely pointing out the basic truth and facts, no need to jump on my skin.
Open my mind? LOL! You have whatever habit you choose. I'm so glad you feel like you're in a "group". Maybe you should take a look at the studies dealing with people using "social media" and isolation. Sorry to pee on your parade, really.

#psychobabbleforlife

As long as the tale of the hunt is told by the hunter, and not the lion, it will favor the hunter.
Chopper Rollins
Republic Military School
Minmatar Republic
#14 - 2016-03-04 00:09:39 UTC
Ashlar Maidstone wrote:
... social media is playing a bigger part of the picture in the wider scheme of things....


More than 70% of the world's population have never heard a dial tone.
#widerscheme
#keepinitreal


Goggles. Making me look good. Making you look good.
Tau Cabalander
Retirement Retreat
Working Stiffs
#15 - 2016-03-04 00:36:46 UTC
Freelancer117 wrote:
Why is there no comments link embedded in this eve online news announcement,
or even a forum thread in EVE Forums » EVE Information Center » EVE Information Portal ?

I thought /r/Eve was the official portal ...
Vortexo VonBrenner
Doomheim
#16 - 2016-03-04 01:11:36 UTC
Moac Tor wrote:
I don't use social media and refuse to trawl though cesspits such as reddit to give feedback or find out information on eve. If CCP want feedback then they should post it on the forums, after all they are getting feedback only from paying subscribers this way.

It annoys me that devs post things on reddit without even linking to it here in the official forums.

Agreed. CCP devs should announce things and give info to do with EvE in CCP's own EvE forums first. If then they want to link that info other places, fine, but the links should be to the official (and controlled by CCP) forums and not the other way.




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