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EVE Launcher

 
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launcher not working after instalation

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iThirdAge Solette
De Farm
#1 - 2016-01-23 15:25:26 UTC  |  Edited by: iThirdAge Solette
hello, today i downloaded the new launcher after deleting the old one and when i try to open it it just goes instantly white and a windows error message appears saying that evelauncher stopped working and that it is trying to find a fix.
sorry for not giving a lot of info but this is all i know.
i even tried downloading it trough steam and the result was the same

please help. i cant even log in to eve.

thanks in advance, and just for devs information, i did send a support ticket
Rucknar
Anvil Of Hephaestus
#2 - 2016-01-23 16:43:17 UTC
Ive had the same issue for about a week now, I can log in using the old launcher.

Old launcher path: "C:\Program Files\CCP\EVE\eve.exe"

Ive tried uninstalling and re-installing, including installing from an old version I have saved (EveLauncher-968307) but it auto updates and restarts and I get the same issue.
iThirdAge Solette
De Farm
#3 - 2016-01-25 21:59:59 UTC
still looking for help to try and solve the issue
CCP Snorlax
C C P
C C P Alliance
#4 - 2016-01-25 22:56:08 UTC
I've been investigating this issue and hope to have a fix tomorrow.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
iThirdAge Solette
De Farm
#5 - 2016-01-26 18:04:41 UTC
CCP Snorlax wrote:
I've been investigating this issue and hope to have a fix tomorrow.



any news?
iThirdAge Solette
De Farm
#6 - 2016-01-27 23:23:36 UTC
Still looking for a fix...
iThirdAge Solette
De Farm
#7 - 2016-01-28 21:39:06 UTC
Still looking for a fix...
CCP Snorlax
C C P
C C P Alliance
#8 - 2016-01-28 23:40:20 UTC
There was an update today, try re-downloading and see if this latest version works for you.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Axhind
Eternity INC.
Goonswarm Federation
#9 - 2016-01-29 06:09:35 UTC
CCP Snorlax wrote:
There was an update today, try re-downloading and see if this latest version works for you.


This newest version (updated on 28th) is even worse. With my old drivers it would start, crash the driver and then hang. With the latest drivers it at least starts and I can use it for a few minutes before it hangs.
CCP Snorlax
C C P
C C P Alliance
#10 - 2016-01-29 11:48:54 UTC
Axhind wrote:
CCP Snorlax wrote:
There was an update today, try re-downloading and see if this latest version works for you.


This newest version (updated on 28th) is even worse. With my old drivers it would start, crash the driver and then hang. With the latest drivers it at least starts and I can use it for a few minutes before it hangs.

If the launcher isn't starting up, or is just displaying a white window, try setting an environment variable called QT_OPENGL, either to 'software' or 'angle'.

You can set an environment variable by right-clicking on your computer in the Start menu, select Properties, then Advanced System settings, then Environment Variables...

In the dialog that comes up, add a new System variable. Enter 'QT_OPENGL' in the name field, and 'desktop' in the value field (without the quotes).

This update was intended to fix similar issues - unfortunately, it seems there is no one setting that works for everybody.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
iThirdAge Solette
De Farm
#11 - 2016-01-29 16:20:00 UTC
working for me perfectly, even got my old settings back, thank you
Axhind
Eternity INC.
Goonswarm Federation
#12 - 2016-01-29 17:57:43 UTC
CCP Snorlax wrote:
Axhind wrote:
CCP Snorlax wrote:
There was an update today, try re-downloading and see if this latest version works for you.


This newest version (updated on 28th) is even worse. With my old drivers it would start, crash the driver and then hang. With the latest drivers it at least starts and I can use it for a few minutes before it hangs.

If the launcher isn't starting up, or is just displaying a white window, try setting an environment variable called QT_OPENGL, either to 'software' or 'angle'.

You can set an environment variable by right-clicking on your computer in the Start menu, select Properties, then Advanced System settings, then Environment Variables...

In the dialog that comes up, add a new System variable. Enter 'QT_OPENGL' in the name field, and 'desktop' in the value field (without the quotes).

This update was intended to fix similar issues - unfortunately, it seems there is no one setting that works for everybody.


That helped. It's not hanging any more (at least during the few hours I've tried having it run). Thanks a lot. Still not sure why the older drivers reacted so badly.
Rucknar
Anvil Of Hephaestus
#13 - 2016-01-31 13:15:44 UTC
The update seems to have fixed it for me too, thank very much!
Daniel Blackfoot
Aliastra
Gallente Federation
#14 - 2016-02-01 18:09:59 UTC
CCP Snorlax wrote:

You can set an environment variable by right-clicking on your computer in the Start menu, select Properties, then Advanced System settings, then Environment Variables...

In the dialog that comes up, add a new System variable. Enter 'QT_OPENGL' in the name field, and 'desktop' in the value field (without the quotes).

This update was intended to fix similar issues - unfortunately, it seems there is no one setting that works for everybody.


Setting the QT_OPENGL windows environment variable to "software" worked for me.

You can also add it via your Registry Editor:

HKEY_CURRENT_USER => Environment => QT_OPENGL