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Support Ticket Question
Author
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Zerinia
Lom Corporation
#1 - 2015-10-25 22:29:40 UTC
I submitted a ticket in-game about a ship loss due to a graphical glitch. However, I do not see it on ccpcomunity.zendesk.com. Did it still get submitted?
Cpt Armarlio
Scary Ships On D-Scan
#2 - 2015-10-25 22:45:12 UTC
If it doesn't show up on the zendesk; usually means you didn't submit it properly. Try again but using the actual zendesk page.

Also there's a massive que atm and usually takes them around 7-9 days for a reply.
Zerinia
Lom Corporation
#3 - 2015-10-25 22:48:17 UTC
Cpt Armarlio wrote:
If it doesn't show up on the zendesk; usually means you didn't submit it properly. Try again but using the actual zendesk page.

Also there's a massive que atm and usually takes them around 7-9 days for a reply.

7-9 days...... maybe, CCP should consider hiring more GMs?
Winter Archipelago
Autumn Industrial Enterprises
#4 - 2015-10-25 23:06:28 UTC
Zerinia wrote:
7-9 days...... maybe, CCP should consider hiring more GMs?

You hire to manage averages, not peaks. With averages, you'll have busy times and slow times, but if you hire for peaks, you're wasting a fair bit of money when half of the people aren't working the majority of the time due to current volume being non-peak.

For the Newbies: The 8 Golden Rules - The Magic 14 Skills - Finding the Right Corp - EVE University Wiki
Otso Bakarti
Doomheim
#5 - 2015-10-26 00:17:14 UTC
My support ticket filed last week was responded to and resolved within two days.

There just isn't anything that can be said!
Xavindo Sirober
KarmaFleet
Goonswarm Federation
#6 - 2015-10-26 00:24:15 UTC
diffrent according to the situation, mine got resolved once in 48 hours, one in 12, as usual patience is the keyBlink