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The socket was closed - DC'd

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Nalelmir Ahashion
Industrial Management and Engineering
Mouth Trumpet Cavalry
#1 - 2015-08-30 00:48:58 UTC
And lost a rattlesnake....

for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection.
Tippia
Sunshine and Lollipops
#2 - 2015-08-30 01:00:44 UTC  |  Edited by: Tippia
Well…


  1. All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time we will not provide reimbursement.
  2. Reimbursement can only be requested by the in-game owner of the items lost. Note that items in a corporate hangar or other corporate-owned entity are considered to be owned by the corporation and not a player. Reimbursement for corporate-owned items should be requested by the CEO or a Director.
  3. Reimbursement will only be granted if a loss is attributable to a bug or server error.
    • Any losses attributable to errors in the EVE client may not be eligible for reimbursement.
    • Any losses attributable to problems with a player's system (i.e. computer, internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
  • Losses caused by lag or non-server related disconnection will not be reimbursed.
  • Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy.
  • Potential or theoretical gain is not eligible for reimbursement. Only assets lost when already in possession of the player are eligible for reimbursement.
  • No guarantee of replacement is given or implied through the policies outlined here. A GM must investigate each case and refunds are given on a case-by-case basis.
    • Nalelmir Ahashion
    Industrial Management and Engineering
    Mouth Trumpet Cavalry
    #3 - 2015-08-30 01:03:21 UTC
    that's the thing my internet worked fine and as my eve launcher was open all I had to do was click "play" and I was back in the game in few moments...

    d0cTeR9
    Caldari Provisions
    Caldari State
    #4 - 2015-08-30 01:15:33 UTC  |  Edited by: d0cTeR9
    Try your luck. I undocked a few days ago, black screen and lost a 900 mil tengu (grid loaded, ship was nearly dead). I was told no reimbursement the logs show nothing.

    A few months ago I lost a frigate, warped to gate, gate didn't let me jump, no timers nothing, died to a sniping BC. I was reimbursed.


    Heh luck of the draw.

    Socket closing has nothing to do with you. It's purely the POS client/game. EVE-Online is the only game that does that for me, doesn't matter what computer, where I live, or what internet provider I use.

    Been around since the beginning.
    Nalelmir Ahashion
    Industrial Management and Engineering
    Mouth Trumpet Cavalry
    #5 - 2015-08-30 01:18:38 UTC
    ok opened a ticket with Screenshots, data and link to killmail.
    Hopefully they will be able to help.

    I don't care much for the fact I lost the ship as I can get another one it's not the issue.

    I'm just annoyed I lost it due to random DC'd from the server while my internet and even the EVE launcher were still working perfectly. If this is a known issue and another threat to my internet spaceship welfare is random roulette of server sockets moods I'm not going to be happy about it :(
    Johan Civire
    Caldari Provisions
    Caldari State
    #6 - 2015-08-30 01:55:28 UTC
    i get random dc all the time. Then its fine for hole day and some days i play 5 min and dc. Just i dont know what causing it. Test my connection seems fine i play also some LoL. There is no spikes or lag. So i guess there is some problems with server or (a cluster from that server)
    xxxTRUSTxxx
    Galactic Rangers
    #7 - 2015-08-30 02:24:21 UTC
    Nalelmir Ahashion wrote:
    And lost a rattlesnake....

    for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection.


    you will most likely get the "our logs show nothing" response.

    fault was outside CCP control.

    but still try, sorry for ya loss, nothing worse than a loss to a DC.
    Dradis Aulmais
    Center for Advanced Studies
    Gallente Federation
    #8 - 2015-08-30 02:35:24 UTC
    Did you check to tpc/ip settings?
    J/k
    TQ has ghost In The machine do to years of code upon code. And then going back and changing bits of code. I doubt that anyone can truly say they know the inner workings of the Eve online code.

    Dradis Aulmais, Federal Attorney Number 54896

    Free The Scope Three
    Daemun Khanid
    Corbeau de sang
    #9 - 2015-08-30 03:18:42 UTC
    I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi?

    Daemun of Khanid
    Chainsaw Plankton
    FaDoyToy
    #10 - 2015-08-30 03:48:42 UTC
    the internet is a series of tubes, sometimes they get blocked up. the further you are from the server the more things that can go wrong

    also the part Tippia didn't include, they are guidelines. but they will probably stick to them.

    1. General Guidelines

    The following list is a set of guidelines that are applicable to every reimbursement request. The sections below will provide additional notes or information that may apply to specific types of reimbursement requests.

    @ChainsawPlankto on twitter
    McChicken Combo HalfMayo
    The Happy Meal
    #11 - 2015-08-30 04:20:35 UTC  |  Edited by: McChicken Combo HalfMayo
    Daemun Khanid wrote:
    I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi?
    Historically large reports of "socket closed" problems have concluded in CCP admitting to some kind of DDoS attack or server problem. The assumption then that the problem is server side is actually quite fair.

    There are all our dominion

    Gate camps: "Its like the lowsec watercooler, just with explosions and boose" - Ralph King-Griffin
    Nalelmir Ahashion
    Industrial Management and Engineering
    Mouth Trumpet Cavalry
    #12 - 2015-08-30 08:59:33 UTC
    Daemun Khanid wrote:
    I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi?


    No,
    I'm on my main PC using CAT6 Ethernet cable directly connected to my router.

    And if I won't get reimbursed I'll have to consider that EVE is way more dangerous to play then I thought and I'm going to get myself from now own stable cap perma tank ships so in case of socket closed it will not get pop'd.

    Seriously,
    In other online games you get DC'd nothing happens you don't lose anything in EVE you lose your ship and may lose your pod,
    Following the mantra don't fly what you can't lose is all cool and dandy but for god sake it takes time to properly get the items needed and building the ship then slow boating to whatever station your are camped at.

    Also in my profession I'm certified PC & Network technician the minimum I can do is to verify my internet connection is still working.
    ApophisXP
    Sadistic Retribution
    Sadistic Empire
    #13 - 2015-08-30 09:24:19 UTC
    Nalelmir Ahashion wrote:
    And lost a rattlesnake....

    for god sake please tell me ccp got some "oops here is your ship back" plan for loss due disconnection.


    I'm afraid the logs show nothing.
    ISD Decoy
    ISD Community Communications Liaisons
    ISD Alliance
    #14 - 2015-08-30 17:04:09 UTC
    Please create a Support Ticket with the specific circumstances that caused your loss. One of our GM's will be happy to investigate the ticket and provide you a response. Unfortunately you will not get any support on the forums.

    Good luck! Big smile

    ISD Decoy

    Captain

    Community Communication Liaisons (CCLs)

    Interstellar Services Department
    Nalelmir Ahashion
    Industrial Management and Engineering
    Mouth Trumpet Cavalry
    #15 - 2015-08-30 17:56:04 UTC
    ISD Decoy wrote:
    Please create a Support Ticket with the specific circumstances that caused your loss. One of our GM's will be happy to investigate the ticket and provide you a response. Unfortunately you will not get any support on the forums.

    Good luck! Big smile


    Yes I'm aware at that, was just wondering if such possibility existed.
    Ticket opened and I hope a GM will be able to help me.
    d0cTeR9
    Caldari Provisions
    Caldari State
    #16 - 2015-08-30 20:05:23 UTC
    Daemun Khanid wrote:
    I'm not sure where ppl seem to get the idea that if a socket closure is their own fault that it must be because their entire internet is down. Read up on socket closures a bit before behaving as if it must be their fault and crying for reimbursements. All it takes is for your connection to lose a handful of packets and bam, socket closed. Other games can continue on just fine, web browsers will continue just fine, the connection will never close. Eve by nature is sensitive to minor interruptions. Always has been, always will be. Stabilize your connection or just chalk it up to bad luck. **** happens, carry on. I hate ask it but out of curiosity, are you on wifi?


    150mb's direct fiber optic isn't good enough for EVE then IDK wth is.

    This is a EVE/Client issue, not us. Not when EVERY SINGLE OTHER ONLINE GAME works fine. This has been going on for 10+ years, in different countries, using different computers, from 12 mb/s to 150 mb/s from different providers. Thousands of EVE players have that issue, some have lost something as a simple t1 frig, to supercapitals.

    Been around since the beginning.
    Tippia
    Sunshine and Lollipops
    #17 - 2015-08-30 20:28:11 UTC
    d0cTeR9 wrote:
    150mb's direct fiber optic isn't good enough for EVE then IDK wth is.
    It has nothing to do with your speed or your medium — it has to do with how the internet works, and increasingly so as ISPs become more willing to cure congestion with harsh measures.

    Quote:
    This is a EVE/Client issue, not us. Not when EVERY SINGLE OTHER ONLINE GAME works fine.
    Bad news: not every other online game works fine. They all rely on the internet for communication, after all. These days, standard office apps can exhibit this behaviour.
    Nalelmir Ahashion
    Industrial Management and Engineering
    Mouth Trumpet Cavalry
    #18 - 2015-08-30 20:30:42 UTC
    But.
    when you lose the connection due to "Socket Closed" while the connection is still active and everything else is working fine...
    there is a point to further investigate.
    Tippia
    Sunshine and Lollipops
    #19 - 2015-08-30 20:39:56 UTC
    Nalelmir Ahashion wrote:
    But.
    when you lose the connection due to "Socket Closed" while the connection is still active and everything else is working fine...
    there is a point to further investigate.

    Not all that much, actually. That's part of the magic of TCP/IP.

    All that situation is telling you is that the other stuff doesn't particularly care about a real-time connection to a server or that it has caught a good break in its routing or that — most commonly — you're not actually testing how “fine” all that other stuff works at that moment.
    Nalelmir Ahashion
    Industrial Management and Engineering
    Mouth Trumpet Cavalry
    #20 - 2015-08-30 21:10:27 UTC
    Tippia wrote:
    Nalelmir Ahashion wrote:
    But.
    when you lose the connection due to "Socket Closed" while the connection is still active and everything else is working fine...
    there is a point to further investigate.

    Not all that much, actually. That's part of the magic of TCP/IP.

    All that situation is telling you is that the other stuff doesn't particularly care about a real-time connection to a server or that it has caught a good break in its routing or that — most commonly — you're not actually testing how “fine” all that other stuff works at that moment.



    Well,
    consider this - and wonderful read you linked there.

    If I'm connected to the internet and got a webpage open, number of softwares in the background using the network and ...
    EVE Launcher is open and connected to my account (easier to switch alts only need to hit PLAY button when eve client is closed) and the only random thing which happened is eve client crashing with the message: "Socket was closed".

    Then let's anazlyze the problem,
    It's not something from my end of things because instantly as soon as the client was closed I hit PLAY on the launcher and it opened again etc... worked fine.

    Now let's discuss what is a socket?


    But while further researching this issue I found this forum post made by a GM which he basically explains this message means nothing. and most often it means the connection was lost on a specific client due to something somewhere between the "wall" in my private home to the "wall" in the CCP servers room.

    https://forums.eveonline.com/default.aspx?g=posts&m=3009460#post3009460


    I basically have 2 issues with this explenation:
    1. If it is indeed something in the path between my home and the server then let's devise some way to monitor this issue and solve it.

    2. EVE is the only multiplayer game which gives me such disconnects, the only other time I have disconnects with other games is when I loss my entire connection to the internet and modem\router fails.
    BUT,
    When EVE disconnects it is problematic, In eve every action and choice have a price and disconnection in the wrong moment can cause you some serious damage and massive loss while in other games it will only hinder you slightly without any major effect.

    So tl;dr according to what I read on the post I linked it seems the connection is randomly lost from an unknown reason and bad things happens.

    oh well...
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