EVE General Discussion

So the error started after i had re-installed my OS (Windows 7 ultimate)

I have installed the important updates, got the necessary drivers and software etc.

However the error for the EVE launcher keeps saying "Offline mode", deleted the directory and re-installed it from scratch, still the same problem, i have configured my kaspersky internet security to exclude eve online as well as put CCP on trust list. Still the error is not resolved, i had turned off my kaspersky in order to both update and start my EVE luancher, i still get same problem.

The repair tool failed to fix it too, it gave a error log

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Traceback (most recent call last):
File "splunk.pyo", line 75, in emit
File "requests\sessions.pyo", line 504, in post
File "requests\sessions.pyo", line 461, in request
File "requests\sessions.pyo", line 573, in send
File "requests\adapters.pyo", line 431, in send
SSLError: [Errno 1] _ssl.c:504: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Logged from file repair.py, line 204
Traceback (most recent call last):
File "repair.py", line 254, in
File "updateSelf.pyo", line 87, in UpdateSelf_nt
File "updateSelf.pyo", line 16, in ReadUpdateInfo
File "repairTool\repairTools.pyo", line 190, in GetRepairInfo
File "requests\api.pyo", line 65, in get
File "requests\api.pyo", line 49, in request
File "requests\sessions.pyo", line 461, in request
File "requests\sessions.pyo", line 573, in send
File "requests\adapters.pyo", line 431, in send
requests.exceptions.SSLError: [Errno 1] _ssl.c:504: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

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from looking at it, seems like the problem with digital authentication SSL certificate.

is there a way to fix this or anything?

Hrm.


Suggestion 1: Did you try a launcher reinstall? https://ccpcommunity.zendesk.com/hc/en-us/articles/202664365-Reinstalling-the-Launcher Because the launcher you have there is significantly older than it should be. 2.2.950061 is the right version.
Suggestion 2: Submit this as a bug report. https://community.eveonline.com/support/submit-bug-report


If you have the launcher pinned, unpin it. It interferes with it updating.


Other thoughts: Do you have any web filtering between you and the internet?

***** on me, i kept downloading old launcher from download......


thanks for that, problem is solved.