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Issues, Workarounds & Localization

 
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Update to the Launcher and the repair tool - Fix inside!

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CBR600F4i
The Scope
Gallente Federation
#681 - 2015-06-03 22:32:49 UTC
Update: Went to file a support ticket. Ticket page redirected to a tech support page that suggested deleting and reinstalling just the launcher. That did the trick. All is well again.
Malekh Draelwar
Imperial Academy
Amarr Empire
#682 - 2015-06-07 23:53:24 UTC
I found the perfect solution! It's simple. Just uninstall the game, grab a beer, sit back, and relax. Since they started hiring 12 year olds they will likely never fix the issues :).
Savant Do
InvisiBuilders
#683 - 2015-06-11 03:01:47 UTC
Treyah wrote:
Exactly, exactly, exactly -- I'm with Mediacom in Pensacola and feel it's well past time for a 'phone call' to whoever runs the ATnT servers from CCP to figure out what is going on with their customers.


Also in Florida - having lots of issues this past month with the Launcher only partially loading and not giving me a login option.
SuperSpy00bob
North Eastern Swat
#684 - 2015-06-17 21:33:18 UTC
Savant Do wrote:
Treyah wrote:
Exactly, exactly, exactly -- I'm with Mediacom in Pensacola and feel it's well past time for a 'phone call' to whoever runs the ATnT servers from CCP to figure out what is going on with their customers.


Also in Florida - having lots of issues this past month with the Launcher only partially loading and not giving me a login option.

I've been having this exact issue for months with the launcher.

The launcher will start downloading at full line speed, then get to 40-80% then just stop downloading, or download at like 2kb/s for a minute before stopping. I can see the traffic on my internet connection drop off as it's doing it. Once it does this, I have to manually kill the launcher (via taskman, or just spamming the X until windows reports it's not responding) and restart it. I then have to go through that dance about 10-20 times before it will magically either download completely in one pass, or download to like 95% quickly, then coast through the other ~5% at 2kb/s. All the while, the launcher will not repaint itself unless I send it messages my moving the mouse over it, or giving it focus.

Sometimes it will randomly die even while patching (it did as I was writing this post), requiring me to kill it and start over AGAIN. If I'm lucky it will retain the downloaded data, but if I'm not, I have to start the whole download process again.

This is spectacularly frustrating, especially when dealing with the test server, which gets patched several times a day.
Daphne Lamoore
Lamoore Mining and Exploration
#685 - 2015-06-19 15:58:57 UTC  |  Edited by: Daphne Lamoore
Strange Shadow wrote:
The issue seems to be with launcher's starting web page.

Until starting launcher's page isn't FULLY 100% loaded, launcher does not even consider starting client validation and game launching.

So any issues with 'start page' loading (i.e. network connection timeout on any of the page's elements) results in launcher 'hanging' in grey state, unable to start validation - patching - launching process for the client.

Some people solve this by adjusting network settings, others by messing with launcher's cache/executable.

But to me it seems the source of problem is either the complexity of starting web page (too many elements?) or launcher's absolute inability to do anything until that complex start page fully loads.

Observations on my PC:
- right-click anywhere on launcher's page, you should see menu "back - forward - print - view source" menu
- select "back", image is replaced by white window (aka "about:blank")
- right-click again, hit "forward" - startpage is displayed again.
- there is about 10% chance that page succeeds to load, if it happens then launcher fills progress bar and shows active "play" button
- if it didn't help, try "back - forward" again a few times, it should load eventually.
- if you perform "back - forward" while "play" button is active, it becomes grey again, and progress bar empties too. You can make it active again by keeping hitting "back - forward".
- sometimes when hitting "back" launcher instead starts Internet Explorer with "about:blank" page, sometimes not. Sometimes, instead of "about:blank" IE is started with something like "launcher:openurl:launcher:openurl:about:blank"

Unsure what all of this means, but so many "sometimes" means that launcher is not fully stable right now i think.

EVE Launcher v.2.2.878305 if it helps



**YELLING LOUDLY TO GET YOUR ATTENTION**

ANYONE STILL HAVING ISSUES WITH THE LAUNCHER, STOP DOING THE FIXES AND WORKAROUNDS THE DEV'S ARE SUGGESTING!!! IT'S NOT YOUR CLIENT!! IT DOESN'T NEED REPAIR OR TO DOWNLOAD A HALF A MILLION "MISSING" FILES!!! FOR WHATEVER REASON THEY REFUSE TO ACKNOWLEDGE THAT IT'S THE WEB-CODING BUILT INTO THE LAUNCHER STARTING PAGE!! PROBABLY BECAUSE THERE MAY BE SOME SECURITY ISSUES THEY ARE TRYING TO "FIX"!! ANYWAY, SIMPLY RIGHT CLICK ANYWHERE ON LAUNCHER, SELECT BACK, RIGHT CLICK AGAIN AND SELECT FORWARD. IF IT DOESN'T INITIATE THE FILE CHECK AND UNGREY THE PLAY BUTTON, JUST REPEAT THE PREVIOUS STEPS TILL IT DOES!! THAT IS ALL!!

**DONE YELLING NOW** Lol
Darkblad
Doomheim
#686 - 2015-07-03 18:08:42 UTC
No launcher issue, but some feedback on the (not yet announced but active) CSS change of the launcher:

Is it possible to better hightlight announcemens? In the past, they had a yellow-ish background, which caught the eye. As many payers don't notice that there are news within the launcher, this background probably got the attention of more players than the approx. 13px ANNOUNCEMENT headline next to the publishing date.

Things like server issues, new dev blogs, the week in review and whatnot may get noticed by more players this way.

NPE – ISD – RIP
Deacon Abox
Black Eagle5
#687 - 2015-07-09 21:07:55 UTC
Daphne Lamoore wrote:
**YELLING LOUDLY TO GET YOUR ATTENTION**

ANYONE STILL HAVING ISSUES WITH THE LAUNCHER, STOP DOING THE FIXES AND WORKAROUNDS THE DEV'S ARE SUGGESTING!!! IT'S NOT YOUR CLIENT!! IT DOESN'T NEED REPAIR OR TO DOWNLOAD A HALF A MILLION "MISSING" FILES!!! FOR WHATEVER REASON THEY REFUSE TO ACKNOWLEDGE THAT IT'S THE WEB-CODING BUILT INTO THE LAUNCHER STARTING PAGE!! PROBABLY BECAUSE THERE MAY BE SOME SECURITY ISSUES THEY ARE TRYING TO "FIX"!! ANYWAY, SIMPLY RIGHT CLICK ANYWHERE ON LAUNCHER, SELECT BACK, RIGHT CLICK AGAIN AND SELECT FORWARD. IF IT DOESN'T INITIATE THE FILE CHECK AND UNGREY THE PLAY BUTTON, JUST REPEAT THE PREVIOUS STEPS TILL IT DOES!! THAT IS ALL!!

**DONE YELLING NOW** Lol

THANK YOU VERY MUCH, MY LAUNCHER NOW APPEARS TO BE WORKING.

HOLY **** CCP WHY CANT YOU JUST SAY SOMETHING LIKE THIS?What?

CCP, there are off buttons for ship explosions, missile effects, turret effects, etc. "Immersion" does not seem to be harmed by those. So, [u]please[/u] give us a persisting off button for the jump gate and autoscan visuals.

Zyzak Pahineh
Viziam
Amarr Empire
#688 - 2015-07-16 12:59:58 UTC
No connection could be made because the target machine actively refused it

is the error i keep getting please help
Bartles
Brutor Tribe
Minmatar Republic
#689 - 2015-07-21 00:11:52 UTC
Since the July 15 Fail-patch my launcher is broken. The launcher starts, gives me an exception box (huge wall of text) with the options of "OK" or "Start Eve". If i hit Start Eve it launches the old login screen (pre-launcher login) where i can login and play.... but my god its annoying!
Gerardan Thayler
Offshore Building
#690 - 2015-07-21 13:24:16 UTC
Bartles wrote:
Since the July 15 Fail-patch my launcher is broken. The launcher starts, gives me an exception box (huge wall of text) with the options of "OK" or "Start Eve". If i hit Start Eve it launches the old login screen (pre-launcher login) where i can login and play.... but my god its annoying!


I also have this issue
Tovita
Future Stellar Corporation
#691 - 2015-07-22 06:01:12 UTC  |  Edited by: Tovita
Daphne Lamoore wrote:

**YELLING LOUDLY TO GET YOUR ATTENTION**

ANYONE STILL HAVING ISSUES WITH THE LAUNCHER, STOP DOING THE FIXES AND WORKAROUNDS THE DEV'S ARE SUGGESTING!!! IT'S NOT YOUR CLIENT!! IT DOESN'T NEED REPAIR OR TO DOWNLOAD A HALF A MILLION "MISSING" FILES!!! FOR WHATEVER REASON THEY REFUSE TO ACKNOWLEDGE THAT IT'S THE WEB-CODING BUILT INTO THE LAUNCHER STARTING PAGE!! PROBABLY BECAUSE THERE MAY BE SOME SECURITY ISSUES THEY ARE TRYING TO "FIX"!! ANYWAY, SIMPLY RIGHT CLICK ANYWHERE ON LAUNCHER, SELECT BACK, RIGHT CLICK AGAIN AND SELECT FORWARD. IF IT DOESN'T INITIATE THE FILE CHECK AND UNGREY THE PLAY BUTTON, JUST REPEAT THE PREVIOUS STEPS TILL IT DOES!! THAT IS ALL!!

**DONE YELLING NOW** Lol



Thanks this helped me today. Im so angry with EVE developers unable to fix god damn launcher. It should be priority since how would you think people play your game if they are unable to get passed launcher without searching clues all over the forums that actually work.
KC Starky
Heavy Metal Funky Boys
#692 - 2015-07-22 07:11:26 UTC
After I start the launcher, it doesn`t initiate the file check and ungrey the "PLAY" button. This problem already happened before, actually it starts about month or two ago, but restarting the "Launcher" couple of times always helped. Now it`s permanently dead.

I did:
1. Delete "Launcher" folder, download the new one by official link - negative.
2. Clear the cache and use "repair tool" manually (not through launcher) - negative.
3. Trying the trick "back to forward" during two hours - negative.
4. Install and start play "Far Cry 4" instead of "EVE Online" - positive.

Already 2 days i`m trying login to EVE and it becomes frustrating to me.

Wrote the support ticket, we`ll see....
Ray Murphy
Nan Roig
#693 - 2015-07-22 08:38:38 UTC
KC Starky wrote:
After I start the launcher, it doesn`t initiate the file check and ungrey the "PLAY" button. This problem already happened before, actually it starts about month or two ago, but restarting the "Launcher" couple of times always helped. Now it`s permanently dead.

I did:
1. Delete "Launcher" folder, download the new one by official link - negative.
2. Clear the cache and use "repair tool" manually (not through launcher) - negative.
3. Trying the trick "back to forward" during two hours - negative.
4. Install and start play "Far Cry 4" instead of "EVE Online" - positive.

Already 2 days i`m trying login to EVE and it becomes frustrating to me.

Wrote the support ticket, we`ll see....


Also have this problem.
I reinstalled EVE and worked.
Then closed Launcher and the problem is there again.
Back to forward didn't help.
Fix it!!!
Martinez Grabov
Republic Military School
Minmatar Republic
#694 - 2015-07-22 08:43:38 UTC
I have the same problem, it happened few times before but after closing and starting launcher it usually worked.

Today nothing works, even multiple back/forward...

Do something with it please!
Ma Zhiqiang
Droika Logistics
#695 - 2015-07-22 09:07:06 UTC
KC Starky wrote:
After I start the launcher, it doesn`t initiate the file check and ungrey the "PLAY" button. This problem already happened before, actually it starts about month or two ago, but restarting the "Launcher" couple of times always helped. Now it`s permanently dead.

I did:
1. Delete "Launcher" folder, download the new one by official link - negative.
2. Clear the cache and use "repair tool" manually (not through launcher) - negative.
3. Trying the trick "back to forward" during two hours - negative.
4. Install and start play "Far Cry 4" instead of "EVE Online" - positive.

Already 2 days i`m trying login to EVE and it becomes frustrating to me.

Wrote the support ticket, we`ll see....


Same problem.
Echatia
Kundida Private Security
#696 - 2015-07-22 09:09:02 UTC
Have the same issue. Play button is grey after logging in and progress bar all grey. Have not had this issue before until today.
johncjg Khamsi
Cortex Insight
#697 - 2015-07-22 10:59:26 UTC
I have problems the first one is the proxy not connected to the sol server fixt it by using repair tool second one handshake faild cannot connect to launcher but when it takes me into game that's when it dose it and the status says ok so pls help ccp
Bhale Styves
Center for Advanced Studies
Gallente Federation
#698 - 2015-07-28 03:12:02 UTC
Launcher not working,did everything said on help page but cant connect to the download. restarted comp, tried installing a older version of the launcher, still not working........was working fine 8 hrs ago.
Pestily
State War Academy
Caldari State
#699 - 2015-08-13 20:11:46 UTC
Getting sick of this every month.... same problem grey progress bar will not update launcher and the page for the launcher download has the old launcher download on it so not helpful at all...



CCP GIVE US AT LEAST A NEW LAUNCHER TO DOWNLOAD OURSELVES WHEN YOUR ONE FAILS OR REIMBURSE US FOR LOST GAME TIME .. IT'S BECOMING A JOKE TO BE HONEST!!!!
Thanos Titanian
Bushido Warriors Clan
#700 - 2015-08-14 06:26:47 UTC
OK...This is BS!
2 straight days of greyed out PLAY button. tried all the back/forward crap. reinstall. Nothing works.
We are paying for this game time, and we can't play cuz the stupid launcher is a buggy POS.
FIX IT ALREADY!