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Unscheduled Downtime Extension – July 15, 2015

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Webvan
All Kill No Skill
#5961 - 2015-07-15 22:47:29 UTC
Online

I'm in it for the money

Ctrl+Alt+Shift+F12
Cidanel Afuran
Grant Village
#5962 - 2015-07-15 22:47:29 UTC
I am happy to say they brought the servers up ten minutes after I got home from work today.

What was everyone complaining about anyway? I didn't notice an outage...
Fuzzy TheBear
Brutor Tribe
Minmatar Republic
#5963 - 2015-07-15 22:47:30 UTC
it's back online no joke
Joan Jackline
University of Caille
Gallente Federation
#5964 - 2015-07-15 22:47:57 UTC
Was sad to see the servers went back up with Fozzie Sov and Jump Fat still there.
Travis Black Thiesant
Incursion Omega
#5965 - 2015-07-15 22:48:06 UTC
Thank you for your hard work CCP :) Much love to you
Ben Bernannke
Vickery Mining Corporation
#5966 - 2015-07-15 22:48:09 UTC
To all you posters who made me laugh, and cry, during this difficult time-

https://www.youtube.com/watch?v=uAwyIad93-c
Deck Cadelanne
CAStabouts
#5967 - 2015-07-15 22:48:10 UTC
...can I reinforce all of Cloud Ring before the rest of the numpties log in?...

"When the going gets weird, the weird turn professional."

- Hunter S. Thompson
LeeChanka
Tr0pa de elite.
#5968 - 2015-07-15 22:48:17 UTC
congrats AttentionAttentionAttention
Vypera Blackneck
Sebiestor Tribe
Minmatar Republic
#5969 - 2015-07-15 22:48:28 UTC
CCP were you seriously waiting for the 300th page to start the server again? :P
Ekhss Nihilo
Dominion.
DECOY
#5970 - 2015-07-15 22:48:34 UTC
Professor Frederick Johansen wrote:
IT'S ALIVE!! ALIVE!!!!

Great Job guys, must've been a tedious day for you all. Rest well, you've earned it :D


Space beers all around for the CCP team!

"The object in life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." -- Marcus Aurelius (AD 121-180)
FEARNAUGHT O'BREQ
Open University of Celestial Hardship
Art of War Alliance
#5971 - 2015-07-15 22:48:55 UTC
You've earned your Beer today.

o7
OverhereRev Eto
Boom.Roasted
#5972 - 2015-07-15 22:48:57 UTC
RasTrent wrote:
https://www.youtube.com/watch?v=sXv4ZWf25Uk


An excellent collection sir...
Cephalosa Galactica
conch entertainment
#5973 - 2015-07-15 22:49:20 UTC
I don't care about explanations of how when or where or what happened, all I care is about skill points and the rougly 4 bill lost by my people in those 13 (almost) hours of downtime
lets not talk the positioning of our capital ships has been delayed, upsetting the balance we had stablish I out timer/peeps online ratio. thank you for the **** up ccp...expecting a response from you .... yours truly in pew -CEPHY-
NightmareX
Pandemic Horde High Sec Division
#5974 - 2015-07-15 22:49:37 UTC
Now we just want to know what the issue was that caused this long downtime today Blink

Here is a list of my current EVE / PVP videos:

1: Asteroid Madness

2: Clash of the Empires

3: Suddenly Spaceships fighting in Tama
Jane Shahni
Ministry of War
Amarr Empire
#5975 - 2015-07-15 22:49:45 UTC
Thank you guys for your work!
Vincent Athena
Photosynth
#5976 - 2015-07-15 22:49:45 UTC
Arist en Daire wrote:
Man, I really thought it was adults who played this game --- well okay, adults and some older teens. But so many of the comments call that presumption into question.

I've read some comments that seem to come from computer technicians, but even those don't appear to have the slightest clue.

True, I am not a tech at CCP, but with 30 plus years as a communications tech (with experience in both the military and civilian sectors) - I'd like to offer some possible scenarios that are going on at CCP.

1. The problem is a software upgrade glitch. Solution - roll back the upgrade to a point prior to the crash. This is in agreement with what so many posters have put - but the folks at CCP must not have thought of that one. Correct? Wrong! That is an immediate solution and one that every tech knows and tries. So, I would gladly bet 1 year's worth of game play (12 plexes) that CCP has already done that.

2. The software upgrade caused some piece of equipment to fail. However, the CCP techs don't know that - and so are not looking at what equipment was directly impacted by the software. Correct? Very doubtful, but possible, that the software upgrade caused the failure due to the software code. The first equipment that the techs would look at would be that which is directly impacted by the software and an attempt to reload the old software would be made. Length of outage at that point is maybe 30 minutes to an hour.

3. The software upgrade indirectly caused the equipment failure by stressing a piece of equipment that was nearing the end of its current life-cycle but that had not yet appeared to be bad before the upgrade was attempted. This is very probable. Often, such a failure is caught and reported by the system that monitors the equipment. However, monitoring systems I have worked with in the past sometimes report the wrong piece of equipment. Once this happens, the techs have to start a process of troubleshooting that can sometimes take hours to complete with the correct piece of equipment finally being replaced.

4. The failure only seems to be connected to the software upgrade - and would have occurred regardless of the upgrade. The corrective procedure outlined in number 3 above would be the same for this step.

5. The failure is beyond the direct access of CCP techs - or stated differently, the failure is caused external to CCP (such as a failure at the phone company providing access services to CCP). This last scenario, while possible is not highly probable as this discussion board is being provided.

- --

From what I have experienced with the CCP product (Eve Online), CCP has a very strong record that is probably in excess of 99.9% reliability. That is a level of service provision that all telecom providers strive for. Ask yourself this question - when was the last time you experienced a major outage on this game.

Fly fun - - when it is back up


It took you so long to write that, that the server came up in the middle!

Yup, I'm sure CCP was trying most everything. I'm guessing a rollback was a bad idea because there were some real bad issues that just had to get patched.

Know a Frozen fan? Check this out

Frozen fanfiction
Flashmala
BlackWatch Industrial Group
Memento Moriendo
#5977 - 2015-07-15 22:49:48 UTC
WOOOOOOT! The pizza worked!

Age does not diminish the extreme disappointment of having a scoop of ice cream fall from the cone.
Trademaster Rob
Royal Amarr Institute
Amarr Empire
#5978 - 2015-07-15 22:49:59 UTC
Now get some sleep. I order t. Good job guys
cuttlebug
Masonic Knights
#5979 - 2015-07-15 22:50:21 UTC
Arist en Daire wrote:
Man, I really thought it was adults who played this game --- well okay, adults and some older teens. But so many of the comments call that presumption into question.

I've read some comments that seem to come from computer technicians, but even those don't appear to have the slightest clue.

True, I am not a tech at CCP, but with 30 plus years as a communications tech (with experience in both the military and civilian sectors) - I'd like to offer some possible scenarios that are going on at CCP.

1. The problem is a software upgrade glitch. Solution - roll back the upgrade to a point prior to the crash. This is in agreement with what so many posters have put - but the folks at CCP must not have thought of that one. Correct? Wrong! That is an immediate solution and one that every tech knows and tries. So, I would gladly bet 1 year's worth of game play (12 plexes) that CCP has already done that.

2. The software upgrade caused some piece of equipment to fail. However, the CCP techs don't know that - and so are not looking at what equipment was directly impacted by the software. Correct? Very doubtful, but possible, that the software upgrade caused the failure due to the software code. The first equipment that the techs would look at would be that which is directly impacted by the software and an attempt to reload the old software would be made. Length of outage at that point is maybe 30 minutes to an hour.

3. The software upgrade indirectly caused the equipment failure by stressing a piece of equipment that was nearing the end of its current life-cycle but that had not yet appeared to be bad before the upgrade was attempted. This is very probable. Often, such a failure is caught and reported by the system that monitors the equipment. However, monitoring systems I have worked with in the past sometimes report the wrong piece of equipment. Once this happens, the techs have to start a process of troubleshooting that can sometimes take hours to complete with the correct piece of equipment finally being replaced.

4. The failure only seems to be connected to the software upgrade - and would have occurred regardless of the upgrade. The corrective procedure outlined in number 3 above would be the same for this step.

5. The failure is beyond the direct access of CCP techs - or stated differently, the failure is caused external to CCP (such as a failure at the phone company providing access services to CCP). This last scenario, while possible is not highly probable as this discussion board is being provided.

- --

From what I have experienced with the CCP product (Eve Online), CCP has a very strong record that is probably in excess of 99.9% reliability. That is a level of service provision that all telecom providers strive for. Ask yourself this question - when was the last time you experienced a major outage on this game.

Fly fun - - when it is back up



Will CCP provide an indepth analysis of the problem that caused the outage
and will they learn by their mistakes? that is the question.
Stupid Haircut
School of Applied Knowledge
Caldari State
#5980 - 2015-07-15 22:50:23 UTC
Interesting alternative to Eve: https://youtu.be/CLcjvIQJns0