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Opening in-game browser freezes Mac client (post-Mosaic)

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KJS
Simba SC
#21 - 2015-05-10 03:49:19 UTC  |  Edited by: KJS
!
10.10.2 here and get frequent launcher freezes, though not always.
Sometime I get in game and I try to open browser (IGB) and then I freeze up.
Virgil McMacset
Caldari Provisions
Caldari State
#22 - 2015-05-13 13:38:41 UTC
Beng Hin Shakiel wrote:
Hey guys,


When attempting to open the in-game browser, the Mac client freezes. To restart the client, I am required to force quit in Activity Monitor the 3x Eve Online processes and the wine server process.

Beng Hin


I experienced this issue also , although I am running Mavericks 10.9.5 I fixed it with a full client reinstall after trying all the easy options.
To make life easier before deleting your client just move out the SharedCache folder first from l/Users/~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE then replace back over writing the new one when you do.
Saves you downloading 16 Gb or such again at least and its only around 450Mb for the .dmg file now, if u don't have it already.

One thing I was wondering though is why does the in game browser now bring up a second eve instance in the dock when you open the IGB? It looks like you have multiple clients open when the second icon is just the IGB , what is going on there?,as that never used to behave that way when using the IGB?
Amarisen Gream
The.Kin.of.Jupiter
#23 - 2015-05-14 05:31:04 UTC
If your having this issue

1: open activity monitor
2: force quit the wine server. Nothing else matters of the EVE processes.

That makes it work for me.

"The Lord loosed upon them his fierce anger All of his fury and rage. He dispatched against them a band of Avenging Angels" - The Scriptures, Book II, Apocalypse 10:1

#NPCLivesMatter #Freetheboobs
Amarisen Gream
The.Kin.of.Jupiter
#24 - 2015-05-14 05:32:43 UTC
Virgil McMacset wrote:
Beng Hin Shakiel wrote:
Hey guys,


When attempting to open the in-game browser, the Mac client freezes. To restart the client, I am required to force quit in Activity Monitor the 3x Eve Online processes and the wine server process.

Beng Hin


I experienced this issue also , although I am running Mavericks 10.9.5 I fixed it with a full client reinstall after trying all the easy options.
To make life easier before deleting your client just move out the SharedCache folder first from l/Users/~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE then replace back over writing the new one when you do.
Saves you downloading 16 Gb or such again at least and its only around 450Mb for the .dmg file now, if u don't have it already.

One thing I was wondering though is why does the in game browser now bring up a second eve instance in the dock when you open the IGB? It looks like you have multiple clients open when the second icon is just the IGB , what is going on there?,as that never used to behave that way when using the IGB?



It has always been that way for me.

"The Lord loosed upon them his fierce anger All of his fury and rage. He dispatched against them a band of Avenging Angels" - The Scriptures, Book II, Apocalypse 10:1

#NPCLivesMatter #Freetheboobs
Ferdaid O'Neill
Native Freshfood
Minmatar Republic
#25 - 2015-05-23 18:45:13 UTC
Also having the same problem (having suffered no problems when I migrated to Mac's about 3 months ago). Clearing cache doesn't make a difference (been trying to clear the cache before opening the browser).
Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#26 - 2015-06-04 12:37:32 UTC
Still had this issue recur with latest Carnyx update. Still seems intermittent between client start-ups (crashed on iMac, browser loaded on MBP). Will try more trouble-shooting tonight.
Methea Selenis
Dead Game.
HYDRA RELOADED
#27 - 2015-06-05 07:29:19 UTC
CCP Sledgehammer wrote:
Hi guys,

Thanks for all the reports. I have sent the issue over to our partners.



I hoped it would be fixed for Carnyx. But still same random bug. It crashes like 2 times out of three and the client won't restart unless I reboot.
It really removes a lot of depth to the game since you're not able to use all corp/third parties tools without risking a crash. Could you please also send "hurry up" to your partners?
Dense Kaka WarSaw
Caldari Provisions
Caldari State
#28 - 2015-06-05 11:32:27 UTC
The same here - what is the point of pushing releases with ships, skins, dirt etc. when there are no bug fixes? How can I use 3rd party tools for exploration when the game is crashing?
Foussa Arnst
Les chevaliers de l'ordre
Goonswarm Federation
#29 - 2015-06-05 16:00:02 UTC
Same issue on my Macbook Pro
Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#30 - 2015-06-06 07:01:42 UTC
So I just did some more testing at home and got interesting results.

Both my iMac and MBP are updated to the latest Carnyx patch (v13.05.896464) as of 6-Jun. Both running OSX v10.10.3.

iMac

  • (Account A, Char 1): Started game as normal & opened IGB from sidebar - Freezes
  • (Account A, Char 1): Force-quit 2x EVE and the wineserver processes, restart game and retry same - Freezes (note that I didn't restart launcher)
  • (Account A, Char 1): Force-quit all EVE-related processes and restart launcher - Freezes
  • (Account A, Char 1): Rinse & repeat above, this time try opening to different bookmark directly (Google) - Freezes
  • (Account A, Char 2): Rinse & repeat above, this time try 2nd character on same account - Freezes
  • (Account B, Char 1): Rinse & repeat above, this time try 3rd character on 2nd account - Freezes



MacBook Pro

  • (Account B, Char 1): Started game as normal & opened IGB from sidebar - No freeze
  • (Account B, Char 1): Re-open IGB from both sidebar and bookmarks several times - No freeze
  • (Account B, Char 1): Quit client & launcher and restart login process 5x times - No freeze
  • (Account A, Char 1): Quit client & launcher and restart login process 2x times - No freeze



TL:DR, the IGB now works on my MBP with both accounts, and consistently freezes on my iMac. I had no issues with the updating process on either one and for all intents and purposes the game is the same on both, apart from this VERY annoying in-game browser bug on the iMac.
Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#31 - 2015-06-16 15:31:21 UTC
Unfortunately still freezing with latest update. Also now intermittently crashes on the MBP so the bug is very inconsistent.

Client v13.05.903157
Yosemite 10.10.3
Galen Dnari
Dnari Mining and Manufacturing
#32 - 2015-06-19 17:02:07 UTC
Beng Hin Shakiel wrote:
Unfortunately still freezing with latest update. Also now intermittently crashes on the MBP so the bug is very inconsistent.

Client v13.05.903157
Yosemite 10.10.3

Same here, but my client claims to be version 13.04.904005. I had thought the problem was related to running Windows 7 in Parallels concurrently with EVE, but I tried it without Parallels running and it still freezes.

This has gone on long enough. X

http://eveboard.com/ub/1939472205-31.png
Methea Selenis
Dead Game.
HYDRA RELOADED
#33 - 2015-06-22 23:04:05 UTC
Unfortunately still crashing..................... .......................... .................................. ..............................
Jon Kreisler
Federal Navy Academy
Gallente Federation
#34 - 2015-06-26 18:07:08 UTC
I'm having the same issue. IGB freezes everything but the cursor and I can't even force quit the program or tab out of it to another program.
TomClancy Levada
Landeschutzen
#35 - 2015-07-12 07:30:28 UTC
OS X Yosemite 10.10.4 ... crash eve and i need to restart completely mac opening eve browser.

I've tried:

1. Reinstall eve... browser 1st time open correctly...but next i've installed "All Resource Files" .... and next....crash again

2. i've tried to flag "Block App Nap" on Eve Online.app ...but not work


.... Power off my mac every time is no good Sad
Vincent Athena
Photosynth
#36 - 2015-07-12 18:03:26 UTC
Ive stayed away from the IGB due to all the complaints here. But today I decided to try it and see for my self. It worked! No crash, or any other issues.

17" MBP, 10.9.5

Know a Frozen fan? Check this out

Frozen fanfiction
TomClancy Levada
Landeschutzen
#37 - 2015-07-12 19:22:36 UTC
Vincent Athena wrote:
Ive stayed away from the IGB due to all the complaints here. But today I decided to try it and see for my self. It worked! No crash, or any other issues.

17" MBP, 10.9.5


Try 10 minute after launch game... non immediately... during mining or other eva activity
Vincent Athena
Photosynth
#38 - 2015-07-13 20:39:09 UTC
It was more than 10 minutes after launch, but I was not doing anything. Ill continue testing. Maybe it works for me because of 10.9.5?

Know a Frozen fan? Check this out

Frozen fanfiction
Manssell
OmiHyperMultiNationalDrunksConglomerate
#39 - 2015-07-15 12:14:49 UTC
Vincent Athena wrote:
Ive stayed away from the IGB due to all the complaints here. But today I decided to try it and see for my self. It worked! No crash, or any other issues.

17" MBP, 10.9.5


If I remember correctly I think we have the same (ish) MBP. I'm running 10.10.2 The IGB will crash the system but only very occasionally. But even when it doesn't crash I can tell the system bogs down for a bit when I do launch it. There's a pause in the game where it comes close to crashing but makes it through.
Methea Selenis
Dead Game.
HYDRA RELOADED
#40 - 2015-07-15 13:26:08 UTC
I really really hope it will be fixed today with Aeghis.2 ... I believe that if it isn't it will just never be. That has been there for so long now. The bug is random and I have like 90% chance of opening the browser without crash if I do it immediately at log in. Should I fail to do so or should I close it for some time then I'm pretty much sure to have a crash when I open/reopen it.