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Opening in-game browser freezes Mac client (post-Mosaic)

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Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#1 - 2015-04-30 04:26:20 UTC
Hey guys,

I've already submitted a tech-support ticket but thought I'd put this out there to see if anyone else is having similar issues.


When attempting to open the in-game browser, the Mac client freezes. To restart the client, I am required to force quit in Activity Monitor the 3x Eve Online processes and the wine server process.

If I only force quit the client process and restart a new client session from the existing launcher session, the new client session will not start at all.

Upon restarting the client and launcher from scratch, sometimes the browser will load successfully, but most of the time it will freeze again. Trouble-shooting steps are listed below:

  1. Restarted client and tried opening in-game browser again - client freezes
  2. Tried opening with different website (browser bookmark shortcut) - client freezes
  3. Tried opening with different account on same computer - client freezes
  4. Tried opening igb both docked and undocked - client freezes



I'm running latest client and launcher. This issue has only been noticed since the Mosaic patch a few days ago. Prior to that, client was running smoothly.

Client: v13.04.878744
Launcher: v2.2.878305
OS: Yosemite, v10.10.3 (latest)
Mac Specs: iMac 27in, late 2013; 3.5GHz i7 24gb memory, GeForce GTX780M


Best regards,
Beng Hin
Lord Loki
Sebiestor Tribe
Minmatar Republic
#2 - 2015-04-30 06:56:26 UTC
Beng Hin Shakiel wrote:
Hey guys,


When attempting to open the in-game browser, the Mac client freezes. To restart the client, I am required to force quit in Activity Monitor the 3x Eve Online processes and the wine server process.

If I only force quit the client process and restart a new client session from the existing launcher session, the new client session will not start at all.

Upon restarting the client and launcher from scratch, sometimes the browser will load successfully, but most of the time it will freeze again. Trouble-shooting steps are listed below:

  1. Restarted client and tried opening in-game browser again - client freezes
  2. Tried opening with different website (browser bookmark shortcut) - client freezes
  3. Tried opening with different account on same computer - client freezes
  4. Tried opening igb both docked and undocked - client freezes





I'm having the same issue right now. If I skip the launcher, everything seems to work.

OS X 10.9.5
Mac Specs: iMac 27in, late 2013; 3.5GHz i7 16gb memory, GeForce GTX780M
Launcher: v2.2.878305
Version: 13.04.878744
Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#3 - 2015-04-30 10:54:05 UTC
Reproduced the issue on my old MBP. This is on the back of a full wipe and re-install from scratch after I just got the iMac 1x week ago.

MacBook Pro (15in, Late 2011)
2.2GHz Intel i7, 8GB RAM, Radeon 6750M 512mb
OSX Yosemite 10.10.3
Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#4 - 2015-05-02 07:09:26 UTC
Issue reproduced with latest client update v13.04.879216

Support ticket was also updated.
Jaruth Stahl
#5 - 2015-05-03 02:54:46 UTC
I am also experiencing the same problem.
U7evel
School of Applied Knowledge
Caldari State
#6 - 2015-05-03 22:18:08 UTC
I also experience the same issue....

I am running 2xEVE on a MBP, cloned with the EVEClonemaker.

I have to restart my MBP 3-4 times till i get it to work.

This is really frustating.

CCP please do something....fast....
Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#7 - 2015-05-04 10:22:29 UTC  |  Edited by: Beng Hin Shakiel
Quote:


I'm having the same issue right now. If I skip the launcher, everything seems to work.





Just tried this technique this morning, didn't get a single successful in-game browser launch in 10x attempts (on the iMac).

Seems to have less of an issue on the MacBook though. I had an initial crash when first trying to launch the IGB (using EVE launcher) and then none after (opening client directly).
Vamp Talvanen
Deep Core Mining Inc.
Caldari State
#8 - 2015-05-04 12:10:49 UTC
same problems. this is horsecrap. c'mon CCP
Dense Kaka WarSaw
Caldari Provisions
Caldari State
#9 - 2015-05-04 12:18:39 UTC
Same problem, very frustrated.
Browser was working fine on Mosaic. It does not always freeze, I feel like 50% of time.

Client v2.2.878305, but it has been happening also on earlier versions of Mosaic.
MacBook Pro 2015, i7 2.2, 16GB Ram, Intel Iris Pro, OsX Mavericks 10.9.5
Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#10 - 2015-05-04 15:44:53 UTC
AND.... it froze with today's update as well v13.04.879429
Aurelius Black
Horde Armada
Pandemic Horde
#11 - 2015-05-04 19:12:36 UTC
i was fortunate to avoid the above problems...until todays update. Now i am part of the club Sad
Dersen Lowery
The Scope
#12 - 2015-05-05 03:34:43 UTC
I still don't have the problem. I might once have had it, but I only rarely do anything with the IGB.

IGB works-- swells it ever does, in station, while undocking, jumping through gates. The one thing I can't test easily is whether an API pull from the IGB would cause mischief. I don't do industry. I even ran the Niarja pipe while plugging random information into Steve's Fuzzwork apps.

So, it's not a simple thing. What are you all doing with the browser? Is it really just crashing the client on launch? CCP, is there a way to extract information they can send you?

27" iMac, late 2012
2.9GHz i5
24GB RAM
NVIDIA GeForce GTX 660M 512 MB
OS X Yosemite, 10.10.4, all patches applied

Running EVE in windowed mode, 2048x1152. UI scaling 100%.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!
Aurelius Black
Horde Armada
Pandemic Horde
#13 - 2015-05-05 11:52:36 UTC
i use it for wh navigation (Siggy, etc) i can't navigate the wh chain because when I open the browser the whole game just freezes
Aurelius Black
Horde Armada
Pandemic Horde
#14 - 2015-05-05 12:30:54 UTC
Dersen Lowery wrote:
I still don't have the problem. I might once have had it, but I only rarely do anything with the IGB.

IGB works-- swells it ever does, in station, while undocking, jumping through gates. The one thing I can't test easily is whether an API pull from the IGB would cause mischief. I don't do industry. I even ran the Niarja pipe while plugging random information into Steve's Fuzzwork apps.

So, it's not a simple thing. What are you all doing with the browser? Is it really just crashing the client on launch? CCP, is there a way to extract information they can send you?

27" iMac, late 2012
2.9GHz i5
24GB RAM
NVIDIA GeForce GTX 660M 512 MB
OS X Yosemite, 10.10.4, all patches applied

Running EVE in windowed mode, 2048x1152. UI scaling 100%.




Only difference I see is you updated to Yosemite. I thought Eve wasnt supported in Yosemite. Maybe it's time to update OS X with mosaic.
Dersen Lowery
The Scope
#15 - 2015-05-05 21:18:15 UTC
Aurelius Black wrote:
Only difference I see is you updated to Yosemite. I thought Eve wasnt supported in Yosemite. Maybe it's time to update OS X with mosaic.


I can't find any official word about Yosemite support, so I can't unreservedly recommend it. I can only say that it works for me.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!
Beng Hin Shakiel
Royal Amarr Institute
Amarr Empire
#16 - 2015-05-06 14:35:46 UTC
Well, it was working fine in Yosemite until Mosaic was released. Even now with the small bi-daily patches, it's still freezing about 80% of the time.

Now on v13.04.879797

I don't think it's an API thing either as I have the browser freeze when opening on a Google bookmark.
Aurelius Black
Horde Armada
Pandemic Horde
#17 - 2015-05-06 18:13:26 UTC
Updated to Yosemite and my in game browser now works. Go figure.
Galen Dnari
Dnari Mining and Manufacturing
#18 - 2015-05-06 22:00:07 UTC
As of earlier this week (I haven't checked today), I'm having this problem. I did put in a ticket, haven't heard anything back.

I hear that Yosemite 10.3.3 has some problems. Whether this is related to that I can't say. All I know is that currently the only practical solution is to not use the IGB.

http://eveboard.com/ub/1939472205-31.png
CCP Sledgehammer
C C P
C C P Alliance
#19 - 2015-05-06 22:37:02 UTC
Hi guys,

Thanks for all the reports. I have sent the issue over to our partners.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Dersen Lowery
The Scope
#20 - 2015-05-07 00:04:34 UTC
Galen Dnari wrote:
As of earlier this week (I haven't checked today), I'm having this problem. I did put in a ticket, haven't heard anything back.

I hear that Yosemite 10.3.3 has some problems. Whether this is related to that I can't say. All I know is that currently the only practical solution is to not use the IGB.


The current release is 10.10.4. It's working for me

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!
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