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Issues, Workarounds & Localization

 
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Update to the Launcher and the repair tool - Fix inside!

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Prandax Xeon
KarmaFleet
Goonswarm Federation
#641 - 2015-05-05 02:18:20 UTC
Grandal Malabayn wrote:
My launcher, repair tool, and direct download of the launcher exe are all still intermittently having problems.

This appears to be a connectivity issue between me and the eve download servers. I have exchanged evemails with another person in the southeast U.S. that is having the same problems and shares the same ISP: Mediacom.

But eve is literally the only game, program, or service that is having problems on my computer. Maybe it is one of the CCP regional servers that is having this problem.

The problem appears to be when there is anything for the launcher to do other than launch the game (i.e. download an update for the game or itself).



Mediacom in southeast US. Exact same problem. I can play Battlefield, WOT and several other games with no issue. But let this launcher have to do any update and I get grayed play button for hours or days.

I have played this game for years with no issue until this fiasco rolled out. Now I am lucky to play once a week.

How is a Wyvern like an Ibis?  Neither have a drone bay!  
Grandal Malabayn
EVE University
Ivy League
#642 - 2015-05-05 17:06:12 UTC
Prandax Xeon wrote:
Grandal Malabayn wrote:
My launcher, repair tool, and direct download of the launcher exe are all still intermittently having problems.

This appears to be a connectivity issue between me and the eve download servers. I have exchanged evemails with another person in the southeast U.S. that is having the same problems and shares the same ISP: Mediacom.

But eve is literally the only game, program, or service that is having problems on my computer. Maybe it is one of the CCP regional servers that is having this problem.

The problem appears to be when there is anything for the launcher to do other than launch the game (i.e. download an update for the game or itself).



Mediacom in southeast US. Exact same problem. I can play Battlefield, WOT and several other games with no issue. But let this launcher have to do any update and I get grayed play button for hours or days.

I have played this game for years with no issue until this fiasco rolled out. Now I am lucky to play once a week.



Working for me RIGHT NOW 1PM ET... go go go dl updates fast!
Ina Annages
Lux Mundi Exploration Company
Lux Collective
#643 - 2015-05-05 18:37:06 UTC  |  Edited by: Ina Annages
My message to CCP Support to my (still) open support ticket:
Message History

Ina Annages
Posted: 2015-05-05 18:33
Ina Annages
Hi Spport,

we are talking here about 3 Accounts on 3 different PCs.

CCP expects prompt payment, what about prompt support? 3 accounts not being able to play for almost one week.... makes appr.. €11,25.

As I can see in a lot of forums, there are several players having the same issue. For a professional game, where the provider receives real money, I would expect more timely response. I am paying you...... am I not?
Thayadin
Caldari Provisions
Caldari State
#644 - 2015-05-06 02:49:12 UTC  |  Edited by: Thayadin
So I've uninstalled and re downloaded the client three times now.
Every time, I updated the client when it didn't work initially. Every time it keep saying
"Repair.exe: error: no such option: -- game_executable" the first time, then it never appears again.

My client program is white washed after being opened, with no pictures.
When I did get on (One time) It said the client wasn't allowing me to authorize or something similar.

What else can I really do here?

This is What I'm looking at :
http://postimg.org/image/oueier05t/


I honestly have no idea what to do now.
Blackfeathers
Dreddit
Test Alliance Please Ignore
#645 - 2015-05-07 07:56:41 UTC  |  Edited by: Blackfeathers
I'm getting this same issue now - Launcher loads, but the client wont load. Re-installed, run all the tools etc etc.

Nothing is working at the moment. Also - I'm in Australia using iiNet if that helps! Everything else is working - just not Eve.
VirusMD
Aliastra
Gallente Federation
#646 - 2015-05-07 13:39:13 UTC  |  Edited by: VirusMD
same, nothing works, tried repairing, restarting, the launcher, the bin. Didn't try re installing because of a limited connection but it does not look to have worked for anyone else so screw that.

...TEST much?

--Update--

Deleting the resource cache seems to have allowed me to launch the game finally. Hope everyone is looking forward to a 20gb download again!
Callim Opper
Doomheim
#647 - 2015-05-07 15:33:22 UTC
20GB ..Thought it was 6. Havnt managed to get in game. Tried reinstalling and rescache but neither worked not exactly happy at this turn of events. Given my slow broadband its gonna take me an age to download all that stuff. There must be a better solutio
Callim Opper
Doomheim
#648 - 2015-05-07 19:40:15 UTC
hmm now Im home and of 3G/4G Im back in game. Could something be blocking the download if you are using mobile broadband or a non cable connection?
Angelica Scatterbrain
WH United
#649 - 2015-05-08 02:23:06 UTC
I'm done with this launcher crap failing every other update. My accounts expire in two days. Fix your mess, if I can't log in by then I'm done.
Strange Shadow
Hedion University
Amarr Empire
#650 - 2015-05-14 08:11:26 UTC
The issue seems to be with launcher's starting web page.

Until starting launcher's page isn't FULLY 100% loaded, launcher does not even consider starting client validation and game launching.

So any issues with 'start page' loading (i.e. network connection timeout on any of the page's elements) results in launcher 'hanging' in grey state, unable to start validation - patching - launching process for the client.

Some people solve this by adjusting network settings, others by messing with launcher's cache/executable.

But to me it seems the source of problem is either the complexity of starting web page (too many elements?) or launcher's absolute inability to do anything until that complex start page fully loads.

Observations on my PC:
- right-click anywhere on launcher's page, you should see menu "back - forward - print - view source" menu
- select "back", image is replaced by white window (aka "about:blank")
- right-click again, hit "forward" - startpage is displayed again.
- there is about 10% chance that page succeeds to load, if it happens then launcher fills progress bar and shows active "play" button
- if it didn't help, try "back - forward" again a few times, it should load eventually.
- if you perform "back - forward" while "play" button is active, it becomes grey again, and progress bar empties too. You can make it active again by keeping hitting "back - forward".
- sometimes when hitting "back" launcher instead starts Internet Explorer with "about:blank" page, sometimes not. Sometimes, instead of "about:blank" IE is started with something like "launcher:openurl:launcher:openurl:about:blank"

Unsure what all of this means, but so many "sometimes" means that launcher is not fully stable right now i think.

EVE Launcher v.2.2.878305 if it helps
Jeven HouseBenyo
Vanity Thy Name Is
#651 - 2015-05-16 16:51:36 UTC
Launcher Debacle.

1. Check and recheck shared resource cache each and every time I login on any of my accounts. Why??

2. The Gray Bar of Waiting, to workaround this bug it's change language on Launcher, then back to English, then wait for #1 to complete.

3. If the mouse cursor isn't over the Launcher window it Does Not complete the busywork of checking shared files.

4. Whether hitting 'Enter' or using mouse to click for login, delay and hitches to complete login.

5. Player based suggestions for workarounds giving more % of success than 'official' ways to get past the dying Launcher.

6. Mostly silence from a Dev, GM, or any CCP official person on an ETA for a complete repair of all these Launcher bugs.

7. A player that's moved from irritated, to upset, now to flat irate on the lack of response and bug killing for the part of the game that Lets Me Play Game, the one I happen to be paying for with RL money, not off Plex bought in a Market.

8. A player that followed the directions of a CSM to a proposal I put up, to use the bug reporting tool and otherwise back off on my complaints and concerns, only to be Blown Off in said Bug Report.

>Jeven

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.
Carina Lemmont
Center for Advanced Studies
Gallente Federation
#652 - 2015-05-18 02:33:17 UTC
I play Eve through Steam. After documenting every single instance, I have found that the "Eve Launcher" only loads completely, the way it's supposed to, one out of every 129 attempts. I repeat: After clicking "Play" in Steam, the Eve Launcher will only partially load 128/129 times. Also, for some reason, 129 was were I drew the line. I'm sorry, it's absolutely ridiculous that this launcher has been out for years and CCP STILL doesn't know how to fix, get rid of, or replace it. I can click the "Play" button in Steam hundreds of times, and only on the rarest of occasions am I actually enabled to play the game I pay for monthly. PLEASE. I LOVE this game. But I am furious that you all at CCP, who have created such a beautiful game, would force such a broken launcher into the way of hundreds, if not thousands of people that can't play the game because of this issue. And yes, I've tried EVERYTHING that ANY member of CCP has said to try, either on the forums or help sections. Someone please help. Cry
Carina Lemmont
Center for Advanced Studies
Gallente Federation
#653 - 2015-05-18 03:58:14 UTC
Strange Shadow wrote:
The issue seems to be with launcher's starting web page.

Until starting launcher's page isn't FULLY 100% loaded, launcher does not even consider starting client validation and game launching.

So any issues with 'start page' loading (i.e. network connection timeout on any of the page's elements) results in launcher 'hanging' in grey state, unable to start validation - patching - launching process for the client.

Some people solve this by adjusting network settings, others by messing with launcher's cache/executable.

But to me it seems the source of problem is either the complexity of starting web page (too many elements?) or launcher's absolute inability to do anything until that complex start page fully loads.

Observations on my PC:
- right-click anywhere on launcher's page, you should see menu "back - forward - print - view source" menu
- select "back", image is replaced by white window (aka "about:blank")
- right-click again, hit "forward" - startpage is displayed again.
- there is about 10% chance that page succeeds to load, if it happens then launcher fills progress bar and shows active "play" button
- if it didn't help, try "back - forward" again a few times, it should load eventually.
- if you perform "back - forward" while "play" button is active, it becomes grey again, and progress bar empties too. You can make it active again by keeping hitting "back - forward".
- sometimes when hitting "back" launcher instead starts Internet Explorer with "about:blank" page, sometimes not. Sometimes, instead of "about:blank" IE is started with something like "launcher:openurl:launcher:openurl:about:blank"

Unsure what all of this means, but so many "sometimes" means that launcher is not fully stable right now i think.

EVE Launcher v.2.2.878305 if it helps



ALL OF THIS.
Lucy Lopez
Republic University
Minmatar Republic
#654 - 2015-05-18 08:22:52 UTC
Jeven HouseBenyo wrote:
2. The Gray Bar of Waiting, to workaround this bug it's change language on Launcher, then back to English, then wait for #1 to complete.


Thank you for this! Big smile
Jeven HouseBenyo
Vanity Thy Name Is
#655 - 2015-05-18 17:11:08 UTC
Carina Lemmont wrote:
Strange Shadow wrote:
The issue seems to be with launcher's starting web page.

Until starting launcher's page isn't FULLY 100% loaded, launcher does not even consider starting client validation and game launching.

So any issues with 'start page' loading (i.e. network connection timeout on any of the page's elements) results in launcher 'hanging' in grey state, unable to start validation - patching - launching process for the client.

Some people solve this by adjusting network settings, others by messing with launcher's cache/executable.

But to me it seems the source of problem is either the complexity of starting web page (too many elements?) or launcher's absolute inability to do anything until that complex start page fully loads.

Observations on my PC:
- right-click anywhere on launcher's page, you should see menu "back - forward - print - view source" menu
- select "back", image is replaced by white window (aka "about:blank")
- right-click again, hit "forward" - startpage is displayed again.
- there is about 10% chance that page succeeds to load, if it happens then launcher fills progress bar and shows active "play" button
- if it didn't help, try "back - forward" again a few times, it should load eventually.
- if you perform "back - forward" while "play" button is active, it becomes grey again, and progress bar empties too. You can make it active again by keeping hitting "back - forward".
- sometimes when hitting "back" launcher instead starts Internet Explorer with "about:blank" page, sometimes not. Sometimes, instead of "about:blank" IE is started with something like "launcher:openurl:launcher:openurl:about:blank"

Unsure what all of this means, but so many "sometimes" means that launcher is not fully stable right now i think.

EVE Launcher v.2.2.878305 if it helps



ALL OF THIS.


If one of the temporary repair steps to login becomes, do the hokey pokey and turn myself around my computer desk chair...

I quit.

(No, you can't has my stuffs, it's already spoken for!)

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.
SaltyandSweet
Stimulus
Rote Kapelle
#656 - 2015-05-19 11:46:43 UTC
Thayadin wrote:
So I've uninstalled and re downloaded the client three times now.
Every time, I updated the client when it didn't work initially. Every time it keep saying
"Repair.exe: error: no such option: -- game_executable" the first time, then it never appears again.

My client program is white washed after being opened, with no pictures.
When I did get on (One time) It said the client wasn't allowing me to authorize or something similar.

What else can I really do here?

This is What I'm looking at :
http://postimg.org/image/oueier05t/


I honestly have no idea what to do now.

And here i thought it was my computer, glad to know im not the only one. I returned to eve today after an 8 month break only to realize why i left to begin with. Nothing ******* works....

Im So Baller I Buy Plex Cuz im too lazy to do PVE!
Moflyng
EldarRiders
#657 - 2015-05-21 02:40:40 UTC
SaltyandSweet wrote:
Thayadin wrote:
So I've uninstalled and re downloaded the client three times now.
Every time, I updated the client when it didn't work initially. Every time it keep saying
"Repair.exe: error: no such option: -- game_executable" the first time, then it never appears again.

My client program is white washed after being opened, with no pictures.
When I did get on (One time) It said the client wasn't allowing me to authorize or something similar.

What else can I really do here?

This is What I'm looking at :
http://postimg.org/image/oueier05t/


I honestly have no idea what to do now.

And here i thought it was my computer, glad to know im not the only one. I returned to eve today after an 8 month break only to realize why i left to begin with. Nothing ******* works....


Same here, my recent return to this game has been nothing by a headache.

So many problems, and nothing being solved.

Putting in tickets is worthless.

Can't fix launcher, can't go around it anymore(since update today or yesterday).

If I can't even play the damn game, why on earth did I come back?

CCP is a huge disappointment.

Everyone likes the idea of how they are delivering content recently, however, I don't think we should have to sacrifice being able to PLAY THE DAMN GAME.
Sandman Dreamz
The Grind House Corp
#658 - 2015-05-22 13:07:00 UTC
The issue I'm having with the launcher is when I open it the bar at the bottom stays grey and doesn't turn yellow saying the client is ready to launch. After typing in my password and hitting play it sits there for 5 minutes and then finally launches the game. Not sure what the issue is. Does this on all five clients I run.
Sarrgon
Avalonians United
#659 - 2015-05-24 01:27:30 UTC
Yes I have Mediacom and I have these issues also, usually from 7 - 11pm CST, the DL rate to eve is like 6 b/s, its so slow, now if I an connected it is fine, so if I load the client in the morning and never click off the launcher I am fine all day then, if I try to start the launcer or DL anything from CCP during that time it is so slow would take me days to finish anything.
Zachary Heluene
Aliastra
Gallente Federation
#660 - 2015-05-26 20:30:13 UTC
im having an issue with the launcher taking forever to download updates. My internet usually can download 20g in less then 8hrs so far its only got 1 gb in 5 hrs.... its only this game and not my internet, i checked my speed is 195 Mbps. in addition ive noticed the grey no play aspect others have seen.