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SCYLLA - General Issues

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Ned Thomas
Sebiestor Tribe
Minmatar Republic
#21 - 2015-03-24 12:15:08 UTC
Wanted to point out on the yachts: unless I'm mistaken, they're only being added to the database with the update today, and will be in our redeem systems later in the week.
XveNos
Sebiestor Tribe
Minmatar Republic
#22 - 2015-03-24 12:20:09 UTC
why is the download file 7,42 GB big?
Wafou Ka'Djo
Yellow Box Ltd.
#23 - 2015-03-24 12:21:10 UTC
XveNos wrote:
why is the download file 7,42 GB big?


Happened to me before; close the launcher and start it again.
Trevor2014 Gunson
Alpha Republic - Transcenders of Space and Time
Solyaris Chtonium
#24 - 2015-03-24 12:27:32 UTC
CCP Atropos wrote:
Trevor2014 Gunson wrote:
Eve Launcher never started downloading the new patch and can't seem to find a way to get it to start, restarted launcher multiple times and still wont do anything, can't even login

As with my earlier post, if you could provide me with a logfile, I can try and work out what's going on. Copying them to pastebin is a good way to share them with us.


http://pastebin.com/U5BR643C

http://i.imgur.com/HIZCjrF.jpg
Enta en Bauldry
Aliastra
Gallente Federation
#25 - 2015-03-24 12:27:50 UTC  |  Edited by: Enta en Bauldry
After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas?

Logfile: http://pastebin.com/hJ2KGb79
XveNos
Sebiestor Tribe
Minmatar Republic
#26 - 2015-03-24 12:27:56 UTC
ok it helped,,, now is the patch 27,82 mb
CCP Habakuk
C C P
C C P Alliance
#27 - 2015-03-24 12:36:37 UTC
Trevor2014 Gunson wrote:
CCP Atropos wrote:
Trevor2014 Gunson wrote:
Eve Launcher never started downloading the new patch and can't seem to find a way to get it to start, restarted launcher multiple times and still wont do anything, can't even login

As with my earlier post, if you could provide me with a logfile, I can try and work out what's going on. Copying them to pastebin is a good way to share them with us.


http://pastebin.com/U5BR643C

http://i.imgur.com/HIZCjrF.jpg


I have no idea why, but it seems like the launcher failed to update itself and is still using the old version.

Could you try to install the new launcher version from http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe ?

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
CCP Habakuk
C C P
C C P Alliance
#28 - 2015-03-24 12:38:01 UTC  |  Edited by: CCP Habakuk
Enta en Bauldry wrote:
After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas?

Logfile: http://pastebin.com/hJ2KGb79


Please try to install the new launcher version from http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe

For me it looks like your launcher reverted back to the old version.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Jade Yanumano
State War Academy
Caldari State
#29 - 2015-03-24 12:39:48 UTC
Thanks CCP, nothing works now. Followed instructions exactly. Nothing is working. Client froze and then froze PC. Files did cache after reboot, but now the client fails to function and cannot log in. Download new client, and still it fails.

Agent Unknown
School of Applied Knowledge
Caldari State
#30 - 2015-03-24 12:40:11 UTC
Enta en Bauldry wrote:
After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas?

Logfile: http://pastebin.com/hJ2KGb79


Looks like you're missing the certificate store.

Take a look here: 
C:\Program Files (x86)\CCP\EVE\launcher\appdata\EVE_Online_Launcher-2.2.871265.win32\certs


Do you see 4 .pem files in there? If you don't, you may have to download the launcher manually or use the repair tool. Note that the version number may differ slightly depending on where you are in the patch process.
Scath Bererund
Sebiestor Tribe
Minmatar Republic
#31 - 2015-03-24 12:40:29 UTC
why is the patch 16gb? it's like a fresh install
CCP Habakuk
C C P
C C P Alliance
#32 - 2015-03-24 12:40:39 UTC
Jade Yanumano wrote:
Thanks CCP, nothing works now. Followed instructions exactly. Nothing is working. Client froze and then froze PC. Files did cache after reboot, but now the client fails to function and cannot log in. Download new client, and still it fails.



Could you please add more details and if possible a log file from the launcher?

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Agent Unknown
School of Applied Knowledge
Caldari State
#33 - 2015-03-24 12:40:59 UTC
---snip, ninja'd by CCP :)---
Trevor2014 Gunson
Alpha Republic - Transcenders of Space and Time
Solyaris Chtonium
#34 - 2015-03-24 12:41:05 UTC
CCP Habakuk wrote:
Trevor2014 Gunson wrote:
CCP Atropos wrote:
Trevor2014 Gunson wrote:
Eve Launcher never started downloading the new patch and can't seem to find a way to get it to start, restarted launcher multiple times and still wont do anything, can't even login

As with my earlier post, if you could provide me with a logfile, I can try and work out what's going on. Copying them to pastebin is a good way to share them with us.


http://pastebin.com/U5BR643C

http://i.imgur.com/HIZCjrF.jpg


I have no idea why, but it seems like the launcher failed to update itself and is still using the old version.

Could you try to install the new launcher version from http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe ?


Honestly, for everyone having problems with the launcher, Just click this link ^ Big smile Force installing the new launcher will "kickstart" the shared cache process some of us might be having problems with
Enta en Bauldry
Aliastra
Gallente Federation
#35 - 2015-03-24 12:43:19 UTC
CCP Habakuk wrote:
Enta en Bauldry wrote:
After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas?

Logfile: http://pastebin.com/hJ2KGb79


Please try to install the new launcher version from http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe

For me it looks like your launcher reverted back to the old version.

o7

It works now, thank you.
Jade Yanumano
State War Academy
Caldari State
#36 - 2015-03-24 12:49:32 UTC  |  Edited by: Jade Yanumano
Stopped everything i am doing on the net, redownloading the new launcher, and going to tinker with it, and see if i can get it working. This is crazy. More complicated every, not less.

Here is a print screen of the frozen launcher. It remained this way for like 30mins, and still nothing.



That was after the new launcher download.
CCP Atropos
C C P
C C P Alliance
#37 - 2015-03-24 12:52:05 UTC  |  Edited by: CCP Atropos
Enta en Bauldry wrote:
After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas?

Logfile: http://pastebin.com/hJ2KGb79

From your log file it looks like your starting the older version of the EVE Launcher repeatedly. I can see this from the version number reported each time it starts being 859950 (in all but one case I think).

This is probably because you've pinned the EVE Launcher to your task bar, which locks the versioned executable and prevents it from updating.

The solution, if my guess is correct, is to run eve.exe directly and not to pin the EVE Launcher executable to the task bar.


Edit: nevermind, reinstall appears to have fixed your problem.
Agent Unknown
School of Applied Knowledge
Caldari State
#38 - 2015-03-24 12:53:33 UTC
CCP Atropos wrote:
Enta en Bauldry wrote:
After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas?

Logfile: http://pastebin.com/hJ2KGb79

From your log file it looks like your starting the older version of the EVE Launcher repeatedly. I can see this from the version number reported each time it starts being 859950 (in all but one case I think).

This is probably because you've pinned the EVE Launcher to your task bar, which locks the versioned executable and prevents it from updating.

The solution, if my guess is correct, is to run eve.exe directly and not to pin the EVE Launcher executable to the task bar.


Oh? Well, that's handy. Never knew Windows actually locked the pinned files. The more you know!
Jade Yanumano
State War Academy
Caldari State
#39 - 2015-03-24 12:58:44 UTC
CCP Atropos wrote:
Enta en Bauldry wrote:
After the migration and subsequent small patches, my launcher is stuck in offline mode. I'd rather not do a fresh install sooo, any ideas?

Logfile: http://pastebin.com/hJ2KGb79

From your log file it looks like your starting the older version of the EVE Launcher repeatedly. I can see this from the version number reported each time it starts being 859950 (in all but one case I think).

This is probably because you've pinned the EVE Launcher to your task bar, which locks the versioned executable and prevents it from updating.

The solution, if my guess is correct, is to run eve.exe directly and not to pin the EVE Launcher executable to the task bar.


Edit: nevermind, reinstall appears to have fixed your problem.



My client that froze actually shows ver. 871265
Scath Bererund
Sebiestor Tribe
Minmatar Republic
#40 - 2015-03-24 13:07:28 UTC
after the update the "play" button on the launcher remains greyed out even after reboots