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Issues, Workarounds & Localization

 
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Update to the Launcher and the repair tool - Fix inside!

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Sobaan Tali
Caldari Quick Reaction Force
#581 - 2015-02-05 19:51:51 UTC
Nathan O wrote:
Edit: I managed to fix the launcher by first using the option 2 on this page http://www.eightforums.com/tutorials/30136-dns-resolver-cache-flush-reset-windows.html and then deleting the launcher folder, then running the repair tool


Tried just about everything else at this point, so why not...

Tried this, didn't work. What a shocker. Next.

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."
CCP Atropos
C C P
C C P Alliance
#582 - 2015-02-06 14:33:36 UTC
Sobaan Tali
Caldari Quick Reaction Force
#583 - 2015-02-07 10:33:08 UTC
CCP Atropos wrote:
Try running this installer: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe


Sorry for the delay, work and other RL stuffs got in the way this week.

I've tried both that one and the 2.2.859950 version. Latest version simply stalls half-way through the "Creating Patch 859797 to 860458" part and eventually the update fails at exactly the same point every time -- 52%. Earlier one does the same as well. I'd love to send you a text message containing the exception popup that comes up when the launcher fails the update. Can I do that with a bug report (it would be a pretty large text file, OpenOffice shows the whole thing is about 75,000 characters long)? Or is there a specific area I should be looking for?

For reference, the following is the top part of the exception popup...

Traceback (most recent call last):
File "lib\update.pyo", line 218, in CreatePatch
File "lib\steps\createHttpPatch.pyo", line 99, in Run
File "zsync\zsync.pyo", line 454, in CreatePatch
File "zsync\zsync.pyo", line 325, in GetPatchCalculations
File "zsync\fileSync.pyo", line 116, in IsComplete
File "zsync\fileSync.pyo", line 100, in GetFoundRanges
File "zsync\fileSync.pyo", line 171, in _UpdateRanges
File "zsync\fileSync.pyo", line 280, in _ByteIteration
File "zsync\fileSync.pyo", line 219, in _ReadChunk
IOError: [Errno 13] Permission denied

I also receive this when trying to use the repair tool (it always fails at 85.4% of stage 2/7 and 4/7), btw.

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."
Sobaan Tali
Caldari Quick Reaction Force
#584 - 2015-02-08 07:30:07 UTC
Alright, so weird (and ****) week it's been. Turns out I had to reboot my machine this afternoon and got a BSOD and had to pretty much reformat my hard drive. After having reinstalled Eve Online, thankfully it works and I was able to log in, boot the client up, and started redoing my UI setup. Sucks, cause I lost a crap ton of stuff that I had no room on my external to have backups for...music, vids, personal files, browser BMs from sites I couldn't remember how to get back to, save files for all my games.

Thing of it is that I was already planning on doing a reformat at some point, just wish I had a chance to pick when to do so rather than get a blue screen on startup and a "Whoops, guess what, we didn't keep those monthly recovery points you scheduled a year back" from my OS. Thanks for that, btw Microsoft.

tl;dr -
Eve works for me now, yay! But my weekend still manages to suck donky ****, yay! Roll

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."
Silk75
Wildly Inappropriate
Wildly Inappropriate.
#585 - 2015-02-09 12:17:54 UTC
Since last weeks launcher update, I cannot log in via the launcher (now version 2.1.826897) - the previous version was sketchy as it allowed logon/password entry then locked and didn't fire up the client, this version now displays offline mode permanently.

Entry to EVE via the bin.exe is the only option.

Please fix things.
Malaphocent Malukker
Capsuleers Who Say Ni
#586 - 2015-02-09 18:33:10 UTC
Since Proteus I have successfully logged on only a few times.

During this time I moved house and switched from Sprint cell phone wifi hotspot to AT&T uverse.

When I start launcher is has a blank white screen or a black screen and pictures are not showing, no logon etc.
It acts like it can not connect to EVE.

Downloaded launcher from link - same thing
Ran repair tool and it says it has errors and can not continue.

Wiped EVE and started from scratch (with a dns flush).
After eve downloads and get 75% through install it says there is a problem and I have to run repair.exe.
I try repair.exe and it does not open the repair tool!

Launcher now gives me a white screen everytime.

If I run Eveexe I can login to game but all ships are invisible!

I think there is an issue with AT&T uverse blocking Eve Online and preventing a correct installation or upgrade/patch.
If anyone has experience of this or can assist with a workaround I would love to hear it.

Thanks
Mal
Jinx Jameson
Dead Cow Theory
#587 - 2015-02-10 12:38:15 UTC
CCP Atropos wrote:
Try running this installer: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe


Worked as a charm, maybe add this link with the right file after each patch to the patchnotes ^^
Xe'Cara'eos
A Big Enough Lever
#588 - 2015-02-10 12:39:38 UTC  |  Edited by: Xe'Cara'eos
CCP Atropos wrote:
Try running this installer: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_826897.exe


worked for me on one of my clients, trying it with the other now.....
why do we need to have the launcher again? is SSO ever coming?

[EDIT]
worked fine with the other launcher too.
I'd been able to get into EVE via the direct connect, but I was getting worried with Tiamat in the works...

For posting an idea into F&I: come up with idea, try and think how people could abuse this, try to fix your idea - loop the process until you can't see how it could be abused, then post to the forums to let us figure out how to abuse it..... If your idea can be abused, it [u]WILL[/u] be.
Treyah
Sebiestor Tribe
Minmatar Republic
#589 - 2015-02-22 01:50:49 UTC
I've been unable to use 3 accounts for almost a week now -- CCP your game isn't cheap, when the heck is this going to be fixed?
Silk75
Wildly Inappropriate
Wildly Inappropriate.
#590 - 2015-02-23 13:41:31 UTC
Treyah wrote:
I've been unable to use 3 accounts for almost a week now -- CCP your game isn't cheap, when the heck is this going to be fixed?


Use the bin.exe file in your CCP/EVE/ directory to launch the game, use the repair application to patch up. Still usable as CCP seems to want to rebreak the launcher again and again.

Last weeks launcher 859950 worked from Tuesday until today, congrats for breaking it again CCP.
Sakura Baker
Deep Core Mining Inc.
Caldari State
#591 - 2015-02-24 01:04:43 UTC
Sooo who pissed off the code monkeys and How much do I need to pay to give them a banana to fix this? I have this issue the repair doesn't work and I would like to play please. I tried downloading the other launcher and it just shows I'm in offline mode. Any thoughts?
Stradivarious
Licence To Kill
Mercenary Coalition
#592 - 2015-02-24 01:09:32 UTC  |  Edited by: Stradivarious
Also getting this. Worked fine last night, whatever you guys did today broke it. I went to bed after logging out last night, come home from work and it's dead. Absolutely no changes to my system nor any windows updates.

Launcher loads in offline mode.

Using "exefile" loads the client but it's unable to connect.

Using repair causes it to fail with an error report that says it cannot connect. I'd paste it but it flags the "no HTML" forum thingy.

Downloading the "new" repair.exe in the OP does the same damn thing. Completely unable to connect in any fashion and everything else that uses internet, is functioning normally. Both PCs with Eve installed are unable to connect. Router and modem have been rebooted and tested with the firewall down.
Sakura Baker
Deep Core Mining Inc.
Caldari State
#593 - 2015-02-24 02:32:58 UTC
Same with offline mode eve launcher version 2.2.859950 I deleted my eve folder and did a fresh install. nothing. Cmon guys
Silent Zanderps
Sardaukar Merc Guild
General Tso's Alliance
#594 - 2015-02-25 16:10:06 UTC
I also have tried just about everything i can find on the forums to fix the issue of the launcher being stuck in offline mode, now there is an update so now i can't even play using the .exe file. Eve repair tool doesnt even do anything , it just sits at the first process Downloading Index " Initializing" ... Come on CCP it shouldn't be this hard...
Treyah
Sebiestor Tribe
Minmatar Republic
#595 - 2015-02-28 03:46:02 UTC
+1 still down - submitted a tech support ticket.
Silent Zanderps
Sardaukar Merc Guild
General Tso's Alliance
#596 - 2015-02-28 17:11:42 UTC
Treyah wrote:
+1 still down - submitted a tech support ticket.

Good luck, it takes me over 24 hours to get a reply and they've told me the same stuff you see on the forums. Of course they blame that its my system or my firewall but so many more people are having this problem so its obviously on their end. Had a ticket open for over a week , nothing has been solved and I havent heard from support in over 24 hours.
flanilin morgan
Caldari Provisions
Caldari State
#597 - 2015-03-05 19:03:08 UTC
Oh the bugs. I can't use the Launcher.

Uh-Oh! Something Went Wrong!

502 Error
It appears the website you are trying to visit is having technical difficulties or is no longer available.

Please go back and try your request again or try searching Google to find another website with what you're looking for!



I've tried the things in the perious posts and nothing works. Come on now.
vigilliann
French Interstellar Enterprise
#598 - 2015-03-24 16:25:52 UTC
still stuck after scylla at installation files (upgrading my version not first installation) . what should I do? none workarounds possible since ccp said that to not use repair tool and since that the launcher doesn't work.
CCP Atropos
C C P
C C P Alliance
#599 - 2015-03-24 16:29:46 UTC
Kira Talfase
Dirty sexy money
#600 - 2015-03-25 02:21:26 UTC  |  Edited by: Kira Talfase
CCP Atropos wrote:
Have you tried installing the EVE Launcher from http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_2_871265.exe ?


Ive done this. Multiple times after cleaning my entire SSD of anything eve related and starting over as if I am a new player, having never played eve before and downloading the game for the first time.

I continue to get this error. If I try to run the "repair" tool.. it just deletes everything and makes me start over once again.


http://i.imgur.com/MEc1QKr.png


It is an endless cycle and I am not able to fix it by any suggestions found though the errorr box, or on these forums.