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How exactly are we to know if we can get our stuff frm a customs offic

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Author
Sugar Smacks
Khanid Royal Navy
#1 - 2014-12-22 07:09:16 UTC  |  Edited by: Sugar Smacks
Well i just had the pleasure of finally getting my Planetology in Hi-sec finished and delivered to the customs office.

Now i can't get anything out of it. I ask why, and find its player owned and they dont allow people to use it basically.

This made me laugh as i just wasted much money on this and there was NO advanced warning this could happen.
Heck there wasn't even a warning on EVELOPEDIA this could even happen. Now i sit back and despise the fact i even chose
planetology and can't figure out why my alt is even bothering to train it for christmas.

All in all i just would like to know how your supposed to avoid this mechanic especially when its obviously targeted at the new player base? How sad for this game.
ISD Supogo
ISD BH
ISD Alliance
#2 - 2014-12-22 07:48:30 UTC
As far as I can tell, what you can do for starters is right-click on the planet in question, choose the customs office menu for it, then in that menu click Show Info. You'll get a pop-up that tells you about the Customs Office including who owns it. It then falls to you to check standings and ask around to determine if you'd be able to use it or not, that is, are you on friendly terms with that corp / alliance?

ISD BH Supogo

Bughunter

Equipment Certification and Anomaly Investigations Division (ECAID)

Interstellar Services Department

ShahFluffers
Ice Fire Warriors
#3 - 2014-12-22 07:53:18 UTC  |  Edited by: ShahFluffers
Here is my basic understanding of POCOs...

- players can own just about everything in EVE except stations in empire space (1.0 to 0.1 security).

- the materials that come out of planets are on a 1 hour cycle. You will not get your first shipment right away.

- what does the tax rate on the POCO interface say? If it is 100% then you will get nothing. If it isn't, check to see how your corp (if any) is rated against the corp that owns the POCO.

- there should be an option to bypass the POCO entirely and rocket up your goods in a jetcan. The problems with this are...
----- anyone can pick it the stuff in that jetcan
----- you can only launch so much of your goods in one go
----- you do not have much storage space on a planet.


Beyond this I need more context.
- Is the POCO located in high-sec, low-sec, null-sec, or wormhole space (check the security rating the system in the upper left)?
- Did you set up your planetary equipment correctly?


Also... a few general tips:

- in EVE, you rarely get advanced warning on anything. Everything in this game is about research and trial and error.

- EVELOPEDIA is dated and almost never updated. CCP has typically never been "good with the details."
To be fair though, there is so much minute information about EVE and information shifts so much that the moment they update anything it will already be "obsolete."

- in EVE, no one is guaranteed success in anything. Despite the amount of time and effort they put into it.
Think of this game as a perpetual "rat race" where there is no exit and the cheese randomly teleports around (and is full of razor blades).


In short... do not let your current setback get you down. See it as something that will hone your abilities on what to do and not to do.
Chal0ner
Hideaway Hunters
The Hideaway.
#4 - 2014-12-22 08:32:47 UTC
I wasn't aware that you could prevent anyone else than your corp to get stuff out of a POCO. Then it's some time I fiddled with those.
That said: Always check to owner of a poco and tax before establishing your PI installations. I've avoided planets based on that in the past.
Sugar Smacks
Khanid Royal Navy
#5 - 2014-12-22 09:49:16 UTC  |  Edited by: Sugar Smacks
It sure would of been nice had this HI SEC customs office not took all my money for transfers and not given me any kind of warning in the end i wouldn't be able to withdraw anything.

It generaly feels like a scam now.

Please do not use any kind of "this is the way EVE is" because it wasn't just a short time ago.
Pak Narhoo
Splinter Foundation
#6 - 2014-12-22 10:37:36 UTC
New to me too.

File a petition, maybe it's a bug that you can upload your stuff but not get it released. It all sounds very iffy to me.
J'Poll
School of Applied Knowledge
Caldari State
#7 - 2014-12-22 12:01:38 UTC  |  Edited by: J'Poll
If you can upload it to the PoCo, you should be able to retrieve it. You either can use all the functions or none at all. So likely a bug or some small user error (like not being within pick up range or something). Bug report it.


But for the cost it takes to use....


That is just EVE. It is a player custom office, so players can set the player part of the tax you pay. But smart people dont set it too high as then nobody will use 'your' planet and thus you dont get any income. The exception iz if you want to drive of competition on said planet to make your facilities slightly better.



P.s.

There isnt many warning in EVE. Cause it isnt the hand holding type of game. You do a lot of your own research or just go by good old trial & error with the possibility of losing (a lot) of ISK.

And I highly suggest not to use the official wiki but the EVE uni wiki. Why, cause CCP's own wiki is horribly out of date on some things while the EVE Uni wiki is maintained pretty good by their members.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

Cara Forelli
State War Academy
Caldari State
#8 - 2014-12-22 18:25:57 UTC
Sugar Smacks wrote:
Now i can't get anything out of it. I ask why, and find its player owned and they dont allow people to use it basically.

I haven't heard of this before either. Have you used the customs office interface before? If not how are you trying to retrieve from it? As stated above, if you can upload to it you should be able to take from it. The tax can be set to anything (100%), but that is a different matter and easy to check before you use the planet.

Want to talk? Join my channel in game: House Forelli

Titan's Lament

Orlacc
#9 - 2014-12-22 18:46:51 UTC
If you were able to upload from the planet and pay any tax, you should be able to retrieve your items. If not, it is a bug.

"Measure Twice, Cut Once."

Paranoid Loyd
#10 - 2014-12-22 18:51:13 UTC
Are you sure you sent it to the customs office and didn't launch it into space? There are two different mechanics to getting your stuff off the planet.

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!

Eldwinn
Deep Core Mining Inc.
Caldari State
#11 - 2014-12-22 18:53:29 UTC
You cannot hinder a person from using the POCO. However you can set the tax to say 100% for reds. Petition it.
J'Poll
School of Applied Knowledge
Caldari State
#12 - 2014-12-22 18:59:03 UTC
Paranoid Loyd wrote:
Are you sure you sent it to the customs office and didn't launch it into space? There are two different mechanics to getting your stuff off the planet.


Yeah totally forgot about this option.

Are you use the launchpad or command center?

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

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Sugar Smacks
Khanid Royal Navy
#13 - 2014-12-22 19:09:30 UTC
I launched it to the customs office then sat about 1000 meters from it and could not withdraw it.

It is not like i only spent a short time on this, i could literally not take it out of the customs office.

The point im trying to make is, how can people encourage others to do this, when they cant even get their stuff out of the customs offfice in HI sec? How exactly is this not just griefing as it is just targeted at new people?
It seems really borderline when the mechanic targets the new player to do the most damage.

If this all falls under "intent", then it is also my intent to tell people exactly what they are in for and not to bother training for such a wasteful skill that others will just block you from the get go.

At least update Evelopedia for god sakes. Right now you get to the end and its a big surprise you just flushed all your money away. WELCOME TO EVE!
Paranoid Loyd
#14 - 2014-12-22 19:11:58 UTC
Did you even read the replies? What you are describing should not be happening, you are either confused or there is a bug.

I will ask again, did you use the launch pad or the command center to get your things off the planet?

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!

Sugar Smacks
Khanid Royal Navy
#15 - 2014-12-22 19:33:06 UTC
Paranoid Loyd wrote:
Did you even read the replies? What you are describing should not be happening, you are either confused or there is a bug.

I will ask again, did you use the launch pad or the command center to get your things off the planet?


Yes it was launched and entered into the customs office.
Did you not get that part where i said i sat off 1000 meters from it and couldn't get it out?

When the oldest members get to directly pick on the newest members it doesn't make the game very interesting.
Paranoid Loyd
#16 - 2014-12-22 19:39:27 UTC  |  Edited by: Paranoid Loyd
You still haven't answered the question. We can't help you until you do.

Did you use a launch pad or the command center?

Did you actually see the items in the customs office?

"There is only one authority in this game, and that my friend is violence. The supreme authority upon which all other authority is derived." ISD Max Trix

Fix the Prospect!

Inxentas Ultramar
Ultramar Independent Contracting
#17 - 2014-12-22 19:42:16 UTC  |  Edited by: Inxentas Ultramar
Sugar Smacks wrote:
The point im trying to make is, how can people encourage others to do this, when they cant even get their stuff out of the customs offfice in HI sec? How exactly is this not just griefing as it is just targeted at new people?


I have a feeling it is targetted at people in NPC corporations as these taxes need to be set deliberately. It has nothing to do with noobs and nothing to do with griefing. You are free to wardec the owners. Oh wait. you are in an NPC corp. You don't have an actual corp you can rally, my mistake. It's easily explained why NPC corps get barred from POCO usage. Some people feel it's not fair NPC corp members are always exempt from wardecs. There you go!

Not to be an ass but did you do the whole export step where stuff is dragged from right to left column? Or are you just trying to drag from the right column into your cargohold?
Cara Forelli
State War Academy
Caldari State
#18 - 2014-12-22 19:49:32 UTC
Inxentas Ultramar wrote:
Not to be an ass but did you do the whole export step where stuff is dragged from left to light column? Or are you just trying to drag from the right column into your cargohold?

I suspect this. If not, what is the error message when you are unable to move to your cargo?

Want to talk? Join my channel in game: House Forelli

Titan's Lament

J'Poll
School of Applied Knowledge
Caldari State
#19 - 2014-12-22 19:50:07 UTC
Sugar Smacks wrote:
I launched it to the customs office then sat about 1000 meters from it and could not withdraw it.

It is not like i only spent a short time on this, i could literally not take it out of the customs office.

The point im trying to make is, how can people encourage others to do this, when they cant even get their stuff out of the customs offfice in HI sec? How exactly is this not just griefing as it is just targeted at new people?
It seems really borderline when the mechanic targets the new player to do the most damage.

If this all falls under "intent", then it is also my intent to tell people exactly what they are in for and not to bother training for such a wasteful skill that others will just block you from the get go.

At least update Evelopedia for god sakes. Right now you get to the end and its a big surprise you just flushed all your money away. WELCOME TO EVE!



Okay. I'm done with this.



Obviously you are raging so hard you didn't even took the time to read that all the replies said it shouldn't be like that and you likely found a bug if it is true what you are saying (unless, as stated, you paid 100% tax and everything you export is confiscated. Which in itself is perfectly legal and you are no way forced to use that planet).


In the case that it is a bug: It is not targeting anybody as it is a bug. Bug report it and if CCP sees it is a bug, they will likely return your stuff to you.

In the case it is a 100% tax thing: It is not targeting New players, it's targeting everybody.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

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J'Poll
School of Applied Knowledge
Caldari State
#20 - 2014-12-22 19:51:01 UTC  |  Edited by: J'Poll
Sugar Smacks wrote:
Paranoid Loyd wrote:
Did you even read the replies? What you are describing should not be happening, you are either confused or there is a bug.

I will ask again, did you use the launch pad or the command center to get your things off the planet?


Yes it was launched and entered into the customs office.
Did you not get that part where i said i sat off 1000 meters from it and couldn't get it out?

When the oldest members get to directly pick on the newest members it doesn't make the game very interesting.



U mad bro?


Let me make it clear so that even YOU can understand it.


It is likely a BUG. Bug-report it. OR it could be that everybody that matches a certain condition (aka, not friends / not in corp) pays 100% tax on that PoCo, neither of which is griefing nor New player harassment

Is it clear now?


p.s.
That is, if this is true. It is getting higher and higher on the troll ladder.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

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