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Regarding Recent Connection Issues

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Lasairiona Raske
Itsukame-Zainou Hyperspatial Inquiries Ltd.
Arataka Research Consortium
#161 - 2014-09-30 12:03:34 UTC
Fixed mine as well :-) Hooray!

Are you a devil or an angel

Sent here from heaven or from hell?

Sweet temptress, I'm wrapped in your tangles

Can't find my way out of your spell
Pro TIps
Doomheim
#162 - 2014-09-30 13:30:19 UTC
Troubled Basterd wrote:
We were running C5 sites yesterday wen 3 of the 4 toons got disconnected. This resulted in the lost of a Moros, Archon and a Typhoon (mu lucky Loki escaped Twisted). They have filled the support tickets, but we don't really know wat to aspect out of that.

My corpmate got his loss reimbursed (except items that dropped) when he was disconnected during one of these incidents. A GM got back to him in less than a day. I hope they take care of you as well.


I have seen a lot of arm-chair quarterbacking about DDoS mitigation. I am one of the leading experts in this field. I can state with total certainty that the reason CCP continues to have DDoS problems is their unwillingness to change to a DDoS mitigation vendor who can filter attacks against anything but common web and web-based services.

CCP has been using Verisign for quite a while. Verisign is basically all off-the-shelf technology, and cannot, for example, develop custom filters to differentiate between good and bad gaming traffic. The same applies to VOIP, financial APIs, and so on. It is unlikely that CCP's DDoS problems will be solved until they realize this and change vendors. It is also likely they will have to change vendors more than once before they arrive at someone who can actually solve their problem, as almost every Verisign-competitor has the same limitations.

Sophisticated DDoS attacks against online games have become an increasingly common problem, with the attackers even bragging about them on Twitter, etc. It is unfortunate that this affects CCP's business, but if your business depends on keeping customers happy with a reliable service, this is one of the worst things you have to deal with.

The worst thing about all this is, DDoS mitigation is much cheaper than most people would imagine. It is a competitive market, and for gaming companies like CCP, losing just a small portion of their subscriptions will cost them much more than DDoS mitigation.
ISD Cyberdyne
ISD Community Communications Liaisons
ISD Alliance
#163 - 2014-09-30 17:42:05 UTC
Disrespectful comments and personal attacks are not in keeping with the intended environment on the forums. Some cleaning conducted and posts removed. Please adhere to the forum rules and be respectful in discussion and posting. Thanks!

Quote:
2. Be respectful toward others at all times.

The purpose of the EVE Online forums is to provide a platform for exchange of ideas, and a venue for the discussion of EVE Online. Occasionally there will be conflicts that arise when people voice opinions. Forum users are expected to be courteous when disagreeing with others.

4. Personal attacks are prohibited.

Commonly known as flaming, personal attacks are posts that are designed to personally berate or insult another forum user. Posts of this nature are not conductive to the community spirit that CCP promotes. As such, this kind of behavior will not be tolerated.

ISD Cyberdyne

Lieutenant Commander

Community Communication Liaisons (CCLs)

Interstellar Services Department
Wacktopia
Fleet-Up.com
Keep It Simple Software Group
#164 - 2014-09-30 19:14:51 UTC  |  Edited by: Wacktopia
Are there still issues now? I cannot get launcher to connect.

Is there somewhere better I can get status info?

Kitchen sink? Seriousy, get your ship together -  Fleet-Up.com
dhunpael
#165 - 2014-10-02 08:40:37 UTC
Wacktopia wrote:
Are there still issues now? I cannot get launcher to connect.

Is there somewhere better I can get status info?


Yes, any more information on this topic?
We know there is a problem, and we know CCP is working hard to fix it.

But it would be nice if we could get some more info
Ciba Lexlulu
Stay Frosty.
A Band Apart.
#166 - 2014-10-02 14:18:40 UTC
Any new issue with connection POST Jump Drive nerf? I seems to be having problem connecting to the server and have been experiencing 'socket closed' issue.. several times just over the span of 1 hour of play time..
Posadas
Federal Navy Academy
Gallente Federation
#167 - 2014-10-02 16:19:49 UTC
Wacktopia wrote:
Are there still issues now? I cannot get launcher to connect.

Is there somewhere better I can get status info?


I've had the same problem for the last 2 days, same with my friend, game launcher is stuck in "offline mode" and won't update.

I've tried filling out a support ticket and I've had no reply.

I'm paying money for a product I can't use, it's not right, and no-one's even bothering to deal with it.
Posadas
Federal Navy Academy
Gallente Federation
#168 - 2014-10-05 07:56:26 UTC
Hey could I get a response off someone pls? Filed support tickets and tried to bypass the launcher with evexe, run the repair tool, still can't play. Someone help a noob out please?
Nevyn Auscent
Broke Sauce
#169 - 2014-10-05 09:38:30 UTC
Posadas wrote:
Hey could I get a response off someone pls? Filed support tickets and tried to bypass the launcher with evexe, run the repair tool, still can't play. Someone help a noob out please?

Reset your router?
If it's stuck in offline mode and you've tried at different times of day, chances are it's a local issue, not a server issue.
Are you playing through a corporate firewall? If so it probably blocks the ports.
A personal firewall may as well.
Sandrestal
Pakistani Taxi Drivers
#170 - 2014-10-06 00:25:03 UTC
dhunpael wrote:
Wacktopia wrote:
Are there still issues now? I cannot get launcher to connect.

Is there somewhere better I can get status info?


Yes, any more information on this topic?
We know there is a problem, and we know CCP is working hard to fix it.

But it would be nice if we could get some more info


And it would be equally nice if we got some extra skill points as recompense.
Maldam
Imperial Academy
Amarr Empire
#171 - 2014-10-06 23:23:07 UTC
I understand this is not CCP's fault, but regardless, I am getting disconnected every day for weeks now.

For me, unless this gets fixed, the game has simply become unplayable. With 3 accounts I previously had 3 characters on with no problems. Now I have problems keeping one connected. At times, it seems fine, but then dc...dc....dc.....dc.

The game is simply not attractive enough to keep paying for it when as often as not you are getting a DC.

I sincerely hope you get it fixed CCP, and again, I realize it is malicious in nature and from third parties.

But if you do not have the motivation to spend the money to get it fixed, my money, three accounts with all 3 characters training, is headed elsewhere.

And no, my stuff will remain where it is if I do leave, because maybe once enough leave to make CCP realize it needs to spend some money and fix it, there will again be a game worth playing.
dhunpael
#172 - 2014-10-07 08:52:45 UTC
Maldam wrote:
I understand this is not CCP's fault, but regardless, I am getting disconnected every day for weeks now.

For me, unless this gets fixed, the game has simply become unplayable. With 3 accounts I previously had 3 characters on with no problems. Now I have problems keeping one connected. At times, it seems fine, but then dc...dc....dc.....dc.

The game is simply not attractive enough to keep paying for it when as often as not you are getting a DC.

I sincerely hope you get it fixed CCP, and again, I realize it is malicious in nature and from third parties.

But if you do not have the motivation to spend the money to get it fixed, my money, three accounts with all 3 characters training, is headed elsewhere.

And no, my stuff will remain where it is if I do leave, because maybe once enough leave to make CCP realize it needs to spend some money and fix it, there will again be a game worth playing.



at least some feedback would do a lot
Arcos Vandymion
Ministry of War
Amarr Empire
#173 - 2014-10-08 09:09:49 UTC
RenoIdo wrote:
Yang Aurilen wrote:
RenoIdo wrote:
-snip

-snippidy snip snip-
Before you whine about it do you have a solution to present to CCP?


The solution I have presented is that if CCP can't provide a stable service that we all pay for, that they refund us accordingly. Almost every other mmo does this when they are having problems.

If my ISP can't provide me a stable connection, they refund me for the days I have had connection issues. I see no difference to the online service CCP provides.


If my ISP can't provide me a stable connection they don't give a "insert-appropriate-amount-of-swear-words-and-curses-here" *(so long as it's still within minimum contract term and as 90% of the people switch to the end of that anyway they don't give a **** after that either).

You must live in some sort of unburocratic paradise on earth, pretty please tell us where.



In the meantime I'll just go take a walk with the dog and wait for CCP to continue their, admittedly hard, work for the good of all serverkind. Who knows? Maybe something revolutionary will come out of it. Maybe not. Either way it's no reason to hack around on CCP or their partners.

*Furthermore to be called "****" (without quotes)
dhunpael
#174 - 2014-10-10 07:50:31 UTC
bump.

Still get like 2-3 disconnects every evening
Maldam
Imperial Academy
Amarr Empire
#175 - 2014-10-11 13:08:34 UTC
The game is simply unplayable this morning. I have been trying to fleet two characters for an hour and a half. I have had about 4 DCs on each of those characters already. I am just giving up and docking them.

But CCP has my money for another 3 months because I foolishly thought they would care enough about their customers and their product that they would not let this problem not only continue but get worse.
Jazminum Conehead
Republic Military School
Minmatar Republic
#176 - 2014-10-11 23:26:08 UTC
My socket just closed. Didn't want that socket anyway. Was docked and doing nothing but fiddling with fittings.

Jaz.
Stephanie Rosefire
Atlas Protectorate and Empire Defense Agency
#177 - 2014-10-12 00:33:28 UTC  |  Edited by: Stephanie Rosefire
we had just successfully defended a friendly POS from CP (capital punishment) they had run off and about 10 minutes AFTER they left the fight, everything went down. we also had half their fleet station camped int he same system. im not sure it was them, but it was superb timing.

EDIT: they were all gone out of the station when we all managed to get back in. they were logged in, as we had used a locator agent about 5 mins after we got in and pinpointed 80% of their remaining fleet.
Stephanie Rosefire
Atlas Protectorate and Empire Defense Agency
#178 - 2014-10-12 00:38:34 UTC  |  Edited by: Stephanie Rosefire
ok guys honestly. **** happens. people get pissed, they DDoS, what ever. obviously CCP knows of the attacks, and obviously they are working to fix it. the fix isnt going to happen in a matter of days, it takes awhile to find and fix the issues. if you lose ****, they will replace it because they have a million and one OTHER tickets regarding reimbursement. lets stop harrassing CCP and instead try to help them by giving them info that may be relevant (butt hurt fleet you just destroyed wants revenge, etc) let them do their job peacefully. your complaining wont do anything.
dhunpael
#179 - 2014-10-13 08:43:33 UTC
Stephanie Rosefire wrote:
ok guys honestly. **** happens. people get pissed, they DDoS, what ever. obviously CCP knows of the attacks, and obviously they are working to fix it. the fix isnt going to happen in a matter of days, it takes awhile to find and fix the issues. if you lose ****, they will replace it because they have a million and one OTHER tickets regarding reimbursement. lets stop harrassing CCP and instead try to help them by giving them info that may be relevant (butt hurt fleet you just destroyed wants revenge, etc) let them do their job peacefully. your complaining wont do anything.



Are they going to run the incursions for me to? because if i can't play => no isk making
YuIia
Native Freshfood
Minmatar Republic
#180 - 2014-10-17 17:27:03 UTC

The problem seems like its a client bug or eve server issue, not ddos. Let me explain:

At work I have to play eve off the wifi, and I get socked closed every 5mins on it because the connection ping spikes every so often. The issue is that eve immedietly kicks you out when this happens instead of waiting for your client to respond and catch up. I can play battlefield 4 on 64 player servers off this wifi connection and only get a tiny ping spike when this happens, but when I run eve I get socket closed every single time.

At home, on my lan and good connection I only get socket closed every few nights, and that may be from the ddos CCP is reporting, but the real problem is the fact the server will disconnect you the very second your ping fluctuates instead of waiting for your connection to catch up.

CCP I would like you to be honest and explain to your players that there is a client/server issue that started with one of these expansions a few months ago. Before this I never had any reoccuring socket closed problems.