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Kronos Macintosh Issues and Feedback

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PoopMafia
State War Academy
Caldari State
#181 - 2014-07-11 18:13:00 UTC
CCP Sledgehammer wrote:
epicurus ataraxia wrote:
The Launcher comes up , sign in and press play, then nothing.....Sad

guess I will do the repair. and if that does not work, delete cache I guess.What?


Hi Epicurus, could you try the following first:

1. Open Terminal (From Applications > Utilities).
2. In the resulting Terminal window type the following then hit ENTER: "open Library"
3. You should now have the Library open in a finder window, find the folder called "Application Support" and open it.
4. Find the "EVE Online" folder and open it.
5. Find the file called "config". Rename it to something different like oldconfig.
6. Run your TQ Launcher
7. Attempt to log in to TQ.
8. Success or Failure? Post in this thread please.

If that doesn't work, I have another potential workaround



What is the work around for this? I tried that and it never worked.
miner Fonulique
University of Caille
Gallente Federation
#182 - 2014-07-11 19:58:26 UTC  |  Edited by: miner Fonulique
CCP Sledgehammer wrote:
Hey everyone.

I have spent the last couple of hours messing around with running/quitting multiple clients based on the suggestions of our partners so I wanted to update this thread with my findings.

Firstly, I took the precaution of again ensuring that the crash occurred for me when I quit one of the multiple clients, which it did.

With that confirmed, I navigated to /Library/Application Support and found the EVE Online folder and deleted it to ensure that when I created some clones I had fresh, default settings.

After that I grabbed our Clonemaker tool from here and then followed the instructions here to create multiple clones of my TQ installation.

Since then, I have had 3 clients running at the same time then quitting randomly from different scenes without any of the other clients crashing, and by looking at Activity Monitor (Applications > Utilities > Activity Monitor) confirmed that there were an equivalent number of "wineserver" processes to active EVE Clients.

I would really like people to try the above, especially including deleting your "...\Application Support\EVE Online" folder.

I would also like to draw people's attention to the other methods of setting up multiple clients listed here if this Clonemaker method does not work for you.

I must state that I have not personally tested the other methods there, and if you do try them out I would strongly advise deleting any existing clients and settings folders and try it from a fresh install so that everyone who tries has a baseline to work from and compare.

Please let me know how you get on!




Hi CCP Sledgehammer!

2 problems, som ppl have as I had Launcher problems, I can ONLY get around that by installing a up to date from dmg image.

Now to my " dual boxing " problem, I don't DB on same user, I use " fast user switching " ish ( or what's it called in English )

Every user has their own .app and own app support folder. For me it is a mather of min before a client crash, not ONLY when I try to turn off a client.

And same happens with test eve aka singularity.

This means that cider is fubar on system lvl, as 3 sep users have working " titanic " walls between them. So cider doesn't like competition on the same CPU.
Horrendous Haddock
Kicked.
Shadow Cartel
#183 - 2014-07-25 21:18:23 UTC
Stressor K wrote:
@Horrendous Haddock and ANYONE ELSE EXPERIENCING NO AUDIO since the Kronos update:

Can't 100% guarantee this will work for you, but I've solved this issue by using Soundflower (http://cycling74.com/products/soundflower/) to create a virtual device and route the first two channels of my ProFire 2626 into it. I highly recommend you lot give it a shot :)

Note to CCP: You guys reckon this is an issue with multichannel sound cards in general? I don't know exactly how these things work, but would an option on the Audio tab of the menu allowing selection of audio output device/channel be possible? There seem to be drop downs for input/output for voice chat, whereas the game sound appears to be automatically routed to the default playback device...


Hey Stressor, not sure if it was you contacted me in game, but thanks, yes I've been having some success with JackOSX.
Lithorn
State War Academy
Caldari State
#184 - 2014-07-29 15:31:03 UTC  |  Edited by: Lithorn
Dear CCP Devs,:


First Crius patch seems to have mitigated about 99 percent of locking/freezing issues with OSX 10.9 in single and multi-box situations that I had reported previously in Kronos expansion.

Subsequent patches to Crius brought back the same issues, about 2-3 patches into the patch cycles for the expansion approximately.

To refresh what that is exactly, in multi-box scenario's if one client exits normally any other clients all freeze and become unresponsive. In single box scenario it would randomly freeze without explanation, it was very infrequent when only running one client but it did happen.

One or more clients would also freeze in multi-box while others would function normally until
I try to kill one of the frozen instances off then all clients freeze, intermittently some instances of the client would not freeze but it was reliably locking up all instances either way. weirdness.

I am looking at the process monitor right now and I see 2 eve online instances when there should only be one, when this sort of shenanigans happens it appear to spawn multiple instances of itself that are linked to same client(s) for unknown reasons.
Despite being unresponsive and frozen it does not show high cpu utilization or that the process is a zombie in the process window.
The task bar would show multiple clients open for each physical instance of the client, when you click on it 2-3 of them would refer back to one of the few clients that were open (there would be approximately 2-3 for every real instance). It shows up this way in the process monitor as well (not all of them have the same memory footprint of course).

Whatever you did to the first Crius expansion it seemed to address the issue but you broke it with all the follow-up patches, I don't know why.

2013/2014 MBP
2.3ghz 10.9.3 16 gigs ram
512gb SSD

P.S.
CCP Earlendur suggested I file a bug report I am not sure if that goes here or not.
CCP Sledgehammer
C C P
C C P Alliance
#185 - 2014-07-29 16:00:42 UTC
Thanks for all the information guys, this helps a lot.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Tezeril Amri-Tzar
Pator Tech School
Minmatar Republic
#186 - 2014-07-30 17:56:53 UTC
Amarisen Gream wrote:
First
EDIT: for those of us with audio issues. the problem seems to be if we have USB based audio devices as our primary outsourcer. If you change to internal speakers before you start the eve client, you don't get audio lose.


Those of use suffering with audio. If you turn your in-game audio off, then change the output source via sound/menubar, then turn game audio back on, you will get sounds. At least this works for me. (Warning, you may need to turn the audio on and off a few times, as well as to change the inputs - setting to internal than back another source seems to work the best)


Is this the official answer to fixing the bad audio since Kronos while using an external audio interface?

Seems like a pretty lame solution to be forced to use my MacBookPro's built in speakers, as opposed to the professional studio monitors I normally use through my RME Fireface UFX audio interface. Really hoping there is a fix for this soon as I miss the great audio I've always experienced prior to Kronos.
CCP Sledgehammer
C C P
C C P Alliance
#187 - 2014-10-02 11:27:47 UTC
Tezeril Amri-Tzar wrote:
Amarisen Gream wrote:
First
EDIT: for those of us with audio issues. the problem seems to be if we have USB based audio devices as our primary outsourcer. If you change to internal speakers before you start the eve client, you don't get audio lose.


Those of use suffering with audio. If you turn your in-game audio off, then change the output source via sound/menubar, then turn game audio back on, you will get sounds. At least this works for me. (Warning, you may need to turn the audio on and off a few times, as well as to change the inputs - setting to internal than back another source seems to work the best)


Is this the official answer to fixing the bad audio since Kronos while using an external audio interface?

Seems like a pretty lame solution to be forced to use my MacBookPro's built in speakers, as opposed to the professional studio monitors I normally use through my RME Fireface UFX audio interface. Really hoping there is a fix for this soon as I miss the great audio I've always experienced prior to Kronos.


This audio issue has now been resolved.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
KraK Oziane
EVE University
Ivy League
#188 - 2014-10-02 17:26:53 UTC
Yep, but now the entire mac client don't work:(
It's not working since yesterday after the second Oceanus patch, and soluti on?
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