EVE General Discussion

Greetings, honorable spaceship pilots,

I hope everybody is having a great summer so far!
You haven’t heard much from us lately, so I thought it would be prudent to provide you all with an update, and make good on some promises we made earlier this year.

First, we are publishing the slides from our presentation at this year’s fanfest. You can grab those here, in glorious high-quality PDF format.
Now that the slides have been cleared for public consumption, we hope to continue this practice in the future, and we apologize for the delay in getting these out to you. Enjoy!

If you have not had a chance to check out the presentation, please check it out on YouTube: Fanfest 2014 - From Evidence to Bans

We are also sharing some brand new data on the ISK worth of assets located on accounts permanently banned by the team. These numbers have never been shown before, I hope you like them!
EDIT: Forums seemingly can't handle graphs of this magnitude, you'll find the graph here.

If you have any questions or comments, please feel free to leave us a reply in this thread, we will do our best to answer you. If tweeting is more up your alley, you’ll find us there as well! Give us your best 140 characters:
CCP Bugartist, Director of Information Security
CCP Random, Security Engineer
CCP Grimmi, Security Analyst
CCP Peligro, Security Analyst

Reminder of upcoming RMT policy changes
We are currently working on another dev blog to announce our move to a three-strike ISK Buyer policy. We mentioned these intentions at this year’s fanfest, but I think it warrants repeating.

Our current 4-strike policy for ISK buyers is too lenient:
• 1st strike, ISK removed and a warning
• 2nd strike, ISK removed and 7 day ban
• 3rd strike, ISK removed and 30 day ban
• 4th strike, permanent ban

Going forward, our new policy for ISK Buyers will be:
• 1st strike, 7 days temporary ban and removal of ISK
• 2nd strike, 21 days temporary ban and removal of ISK
• 3rd strike, permanent ban

As the vast majority of ISK Buyers are newer players (see slides, page 23), we want to get the message out there before making the switch. Expect more on this subject soon.
We’d also love your thoughts on the data we have presented, and perhaps requests for information you’d like to see us talk about.

Oh, and last but not least, CCP Bugartist demands that I also state: please, validate your email address at:
https://secure.eveonline.com.

As usual, send us anything fishy, suspicious or just how much you like us to security@ccpgames.com.

Best regards,
CCP Peligro
Security Analyst

More from Team Security:
-Don’t try this at home!
-This is Team Security

More about Security:
-Scams and Exploits
-Policies

First? Second(?)

Thank you for the update, keep up the good/hard work.

So glad you said that. Was my first thought too, then I mentally slapped myself for being a nerd

PDFs of all the Fanfest presentations would be awesome actually if they were used for all them. The vids are great but there's literally hours of footage to watch and I'd prefer to just skim the highlights.

Cheers for this though

Tippia is the General discussion logic automated defense system, or possibly a raptor of some nature that preys upon the belligerent misinformed.

Belligerent Misinformed! I'm so stealing that phrase!

^^I sense tippia's like count increaseing

Eh?
So pages 14–17, 27, 31, 33–37, and 39 (and maybe even 51–53) count as nothing?

Slide 17, 18 & 19 cover mostly botting players. "ESTF" stands for the "EVE Security Task Force", they designed and implemented the first version of our automated bot detection and banning system back in 2011.
Here's an old dev blog on that subject: http://community.eveonline.com/news/dev-blogs/the-eve-security-taskforce-report-a-bot/
The ESTF system currently catches mostly botting players, as RMT bots are usually swept up in larger targeted sweeps.

All in all, we've banned roughly 30,000 bots since the beginning of 2013, whether or not those are RMT Bots or players makes little difference to us. If they are engaged in RMT, we'll use that as an excuse to drop the hammer extra hard (no second chances, instant permanent ban).

For players, we are operating on a two-strike policy when it comes to botting:
1st offense – 30 day temporary ban
2nd offense – permanent ban

As well as the removal of proceeds made from such illegal activities, this is covered in our suspension and ban policy.
“Severe offences may result in an immediate ban without warning; however, warnings may be given for first time offenses, followed by account suspensions of varying degree and ultimately a permanent ban if a player is discovered to be employing the use of a third party program to macro illegally. Funds or goods received from the benefits of macroing are subject to removal from the player’s inventory."

We also apply a permanent outbound character transfer lock to all accounts banned for macro use. Botting is definitely a security concern and one of our priorities.

Bring the old advertisement back. "Joe did business with the enemy."