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Kronos Macintosh Issues and Feedback

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CCP Phantom
C C P
C C P Alliance
#1 - 2014-06-03 13:06:54 UTC  |  Edited by: CCP Falcon
Kronos, EVE Online's first release under the new six week deployment cycle, has been successfully deployed!

This release brings a huge amount of content with a full set of new pirate ships, more than three dozen rebalanced ships, audio customization, new and rebalanced modules, beautiful new visual effects, a reworked New Eden Store and much more.

With Kronos comes also an upgrade of the Mac EVE client to the latest Cider version and a change of the Mac minimum requirements.

For full details of this release please check the patch notes.


General feedback about Kronos can be posted to the general feedback thread.

Please use this format for reporting any issues in this thread:
  • Description of problem, the more verbal the better
  • Hardware info (Mac model, GPU, CPU, RAM etc.)
  • OS version
  • Step by step guide to what causes the issue
  • Step by step guide to any workaround that has resolved the issue for you

CCP Phantom - Senior Community Developer
Vincent Athena
Photosynth
#2 - 2014-06-03 13:46:52 UTC
Works OK for me.

My clones I made with the Eve Clonemaker did not work, so I tossed them and made new ones. The new ones do work. Yay!
Undock blinking lights now exist.

The warp tunnel still stutters and is jumpy. Sure would be nice if that was a smooth animation.

Know a Frozen fan? Check this out

Frozen fanfiction
Obscurity X
University of Caille
Gallente Federation
#3 - 2014-06-03 13:59:15 UTC
I'm experiencing some seriously bad distortion of the audio. It's full of clipping (and my volumes are all low), and stuttering. It also
sounds like it's got a high pass filter on it. It's so crackly with distortion, it's a mess.

OS X 10.8.5
IMac 3.4 GHz Intel Core i7
8 GB 1600 Ram

Dr. X
Ian Blackbird
Imperial Shipment
Amarr Empire
#4 - 2014-06-03 14:00:58 UTC
Anti-Aliasing still seams to have no effect at all?
CCP Sledgehammer
C C P
C C P Alliance
#5 - 2014-06-03 14:06:53 UTC
Ian Blackbird wrote:
Anti-Aliasing still seams to have no effect at all?


I just checked this out and found it to be functioning as it does on the PC.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
CCP WhiteNoiseTrash
C C P
C C P Alliance
#6 - 2014-06-03 14:12:53 UTC
Obscurity X wrote:
I'm experiencing some seriously bad distortion of the audio. It's full of clipping (and my volumes are all low), and stuttering. It also
sounds like it's got a high pass filter on it. It's so crackly with distortion, it's a mess.

OS X 10.8.5
IMac 3.4 GHz Intel Core i7
8 GB 1600 Ram

Dr. X


we are looking in to it.
may seem strange, but have you tried restarting the client? turning the settings on and off? checked your output?

and built-in or external sound card?

Bjørn Jacobsen | Deceased Audio Designer | EVE Online & EVE : Valkyrie | CCP Games | I might be slow at replying - but at least I'm bad at football.
Obscurity X
University of Caille
Gallente Federation
#7 - 2014-06-03 14:20:23 UTC
CCP WhiteNoiseTrash wrote:
Obscurity X wrote:
I'm experiencing some seriously bad distortion of the audio. It's full of clipping (and my volumes are all low), and stuttering. It also
sounds like it's got a high pass filter on it. It's so crackly with distortion, it's a mess.

OS X 10.8.5
IMac 3.4 GHz Intel Core i7
8 GB 1600 Ram

Dr. X


we are looking in to it.
may seem strange, but have you tried restarting the client? turning the settings on and off? checked your output?

and built-in or external sound card?



Rebooted the client, no change. I am using a external audio interface (Focusrite Saffire Pro 40 firewire).

Interesting, when I reboot the client after choosing Internal Speakers, it works fine. So clearly there's a
problem with the connection to the Focusrite. But it worked flawlessly before the update.
CCP WhiteNoiseTrash
C C P
C C P Alliance
#8 - 2014-06-03 14:22:38 UTC
Obscurity X wrote:
CCP WhiteNoiseTrash wrote:
Obscurity X wrote:
I'm experiencing some seriously bad distortion of the audio. It's full of clipping (and my volumes are all low), and stuttering. It also
sounds like it's got a high pass filter on it. It's so crackly with distortion, it's a mess.

OS X 10.8.5
IMac 3.4 GHz Intel Core i7
8 GB 1600 Ram

Dr. X


we are looking in to it.
may seem strange, but have you tried restarting the client? turning the settings on and off? checked your output?

and built-in or external sound card?



Rebooted the client, no change. I am using a external audio interface (Focusrite Saffire Pro 40 firewire).

Interesting, when I reboot the client after choosing Internal Speakers, it works fine. So clearly there's a
problem with the connection to the Focusrite. But it worked flawlessly before the update.


yea. I thought something like this might be the case.
which is strange, because of course it shouldn't be like this.

please try all the "usual" things . of updating the focusrite driver and stuff. turning it on and off and so and I'll try to see if I can get one of those specific ones and try it out here.

cheers :)

Bjørn Jacobsen | Deceased Audio Designer | EVE Online & EVE : Valkyrie | CCP Games | I might be slow at replying - but at least I'm bad at football.
epicurus ataraxia
Illusion of Solitude.
Illusion of Solitude
#9 - 2014-06-03 14:24:15 UTC
The Launcher comes up , sign in and press play, then nothing.....Sad

guess I will do the repair. and if that does not work, delete cache I guess.What?

There is one EvE. Many people. Many lifestyles. WE are EvE
CCP Sledgehammer
C C P
C C P Alliance
#10 - 2014-06-03 14:34:25 UTC
epicurus ataraxia wrote:
The Launcher comes up , sign in and press play, then nothing.....Sad

guess I will do the repair. and if that does not work, delete cache I guess.What?


Hi Epicurus, could you try the following first:

1. Open Terminal (From Applications > Utilities).
2. In the resulting Terminal window type the following then hit ENTER: "open Library"
3. You should now have the Library open in a finder window, find the folder called "Application Support" and open it.
4. Find the "EVE Online" folder and open it.
5. Find the file called "config". Rename it to something different like oldconfig.
6. Run your TQ Launcher
7. Attempt to log in to TQ.
8. Success or Failure? Post in this thread please.

If that doesn't work, I have another potential workaround

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
CCP Sledgehammer
C C P
C C P Alliance
#11 - 2014-06-03 14:35:33 UTC
epicurus ataraxia wrote:
The Launcher comes up , sign in and press play, then nothing.....Sad

guess I will do the repair. and if that does not work, delete cache I guess.What?


Also what OS X version are you running?

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Obscurity X
University of Caille
Gallente Federation
#12 - 2014-06-03 14:41:08 UTC
CCP WhiteNoiseTrash wrote:
Obscurity X wrote:
CCP WhiteNoiseTrash wrote:
Obscurity X wrote:
I'm experiencing some seriously bad distortion of the audio. It's full of clipping (and my volumes are all low), and stuttering. It also
sounds like it's got a high pass filter on it. It's so crackly with distortion, it's a mess.

OS X 10.8.5
IMac 3.4 GHz Intel Core i7
8 GB 1600 Ram

Dr. X


we are looking in to it.
may seem strange, but have you tried restarting the client? turning the settings on and off? checked your output?

and built-in or external sound card?



Rebooted the client, no change. I am using a external audio interface (Focusrite Saffire Pro 40 firewire).

Interesting, when I reboot the client after choosing Internal Speakers, it works fine. So clearly there's a
problem with the connection to the Focusrite. But it worked flawlessly before the update.


yea. I thought something like this might be the case.
which is strange, because of course it shouldn't be like this.

please try all the "usual" things . of updating the focusrite driver and stuff. turning it on and off and so and I'll try to see if I can get one of those specific ones and try it out here.

cheers :)


Update: I rebooted everything. The audio clipping and filtering is fixed. But now I only have the left channel. No sound from the right channel in EVE.

I've tried other audio, it's not my hardware.

Thanks for the help!
Bisches McFrosty
Doomheim
#13 - 2014-06-03 15:03:10 UTC
Should the warp-in/warp-out affects be working in the Mac client?

Using a new Mac Pro 6-core with Dual ATI Fire pro D500 cards.
Kamikaze Anastasia
Clan 86
Antesignani Alliance
#14 - 2014-06-03 15:10:46 UTC
It appears Multi Monitor support is broken on the new version,

My Mac Client crashes before reaching character selection screen, I'm running a MacBook Pro through a Toshiba TV (1920 x1080)

System info:

MacBook Pro
15-inch, Early 2011
Processor 2.3 GHz Intel Core i7
Memory 4 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6750M 1024 MB
Software OS X 10.9.3 (13D65)



I'm getting an error message that reads:

Exception raised
Unhandled page fault on read access to 0x00000028 at address 0x77218209.
Would you like to create a crash report?

If I disconnect the TV display the client loads without error.

I guess I'll need to get used to the small screen until this can be addressed Sad
W Sherman Elric
Argentum Holdings
#15 - 2014-06-03 15:19:02 UTC
CCP Sledgehammer wrote:
epicurus ataraxia wrote:
The Launcher comes up , sign in and press play, then nothing.....Sad

guess I will do the repair. and if that does not work, delete cache I guess.What?


Hi Epicurus, could you try the following first:

1. Open Terminal (From Applications > Utilities).
2. In the resulting Terminal window type the following then hit ENTER: "open Library"
3. You should now have the Library open in a finder window, find the folder called "Application Support" and open it.
4. Find the "EVE Online" folder and open it.
5. Find the file called "config". Rename it to something different like oldconfig.
6. Run your TQ Launcher
7. Attempt to log in to TQ.
8. Success or Failure? Post in this thread please.

If that doesn't work, I have another potential workaround


Ok, lol, hit me with the other work around cause that did not work. And please don't tell me it is trash the folder (that is done to stop lock ups from the star map or near titans).
Lokal Legend
CORVOS Holdings
#16 - 2014-06-03 15:19:47 UTC
CCP Sledgehammer wrote:
epicurus ataraxia wrote:
The Launcher comes up , sign in and press play, then nothing.....Sad

guess I will do the repair. and if that does not work, delete cache I guess.What?


Hi Epicurus, could you try the following first:

1. Open Terminal (From Applications > Utilities).
2. In the resulting Terminal window type the following then hit ENTER: "open Library"
3. You should now have the Library open in a finder window, find the folder called "Application Support" and open it.
4. Find the "EVE Online" folder and open it.
5. Find the file called "config". Rename it to something different like oldconfig.
6. Run your TQ Launcher
7. Attempt to log in to TQ.
8. Success or Failure? Post in this thread please.

If that doesn't work, I have another potential workaround


I am having the same issue and tried your fix, didn't work...whats next?
Lokal Legend
CORVOS Holdings
#17 - 2014-06-03 15:21:55 UTC
CCP Sledgehammer wrote:
epicurus ataraxia wrote:
The Launcher comes up , sign in and press play, then nothing.....Sad

guess I will do the repair. and if that does not work, delete cache I guess.What?


Also what OS X version are you running?


I am having the same issue I am using 10.6.8
CCP Maxwell
C C P
C C P Alliance
#18 - 2014-06-03 15:24:32 UTC
Lokal Legend wrote:
CCP Sledgehammer wrote:
epicurus ataraxia wrote:
The Launcher comes up , sign in and press play, then nothing.....Sad

guess I will do the repair. and if that does not work, delete cache I guess.What?


Also what OS X version are you running?


I am having the same issue I am using 10.6.8



Minimum System Requirements:
OS: Mac OS X 10.7.5

CCP Maxwell - QA Engineer - Team RnB
CCP Sledgehammer
C C P
C C P Alliance
#19 - 2014-06-03 15:42:15 UTC
Bisches McFrosty wrote:
Should the warp-in/warp-out affects be working in the Mac client?

Using a new Mac Pro 6-core with Dual ATI Fire pro D500 cards.


They should, but bear in mind that they are 3rd person so you won't see them on your ship, just those leaving and arriving at your grid.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Sita Tengin
Doomheim
#20 - 2014-06-03 15:53:39 UTC
Hello

I was having the same issue with the launcher, using Snow Leopard (10.6.8).

Currently downloading OS X Mavericks. Will I have to reinstall Eve ?
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