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Black Screened

First post
Author
Manny theMiner
Perkone
Caldari State
#161 - 2014-02-15 23:43:37 UTC  |  Edited by: Manny theMiner
Confirmed I was able to coax the ol' MacBook into running two window mode clients with the Nvida 9400. Thank you Snorlax and team!


Update - May have spoke too soon... I was able to play for 1/2 hour today when Shazaam - computer freeze up and now after reboot all I get are the black screens.
Zion Orion
Republic University
Minmatar Republic
#162 - 2014-02-15 23:59:58 UTC
Dear All,
I seem to have found a way to fix the black, flickering screen crash that many people such as myself have been experiencing on the OSX after log in. Prior to this I couldn't log in at all on my Mac. After multiple client and computer restarts I have had a 100% success rate. I’m a noob on a trial account thus I can’t post to the forums so if people could test this and spread the word if it works that would be great.
I am running the following:
MacBook Pro 15-inch, Mid 2009 Processor 2.66 GHz Intel Core 2 Duo Memory 4 GB 1067 MHz DDR3 Graphics NVIDIA GeForce 9600M GT 256 MB Software Mac OS X Lion 10.7.5 (11G63)
I was reading about how to tinker with Mac graphic cards and it seemed like one of the few things you could do without really knowing your programming stuff is: under energy saver preferences, under graphics, you can select for better battery life or higher performance. Now when I first opened these settings my graphics were set for better battery life. When I changed the setting to higher performance I was forced to log out of my OSX session. When I logged back in and opened the Eve Client (directly, not through the Eve Launcher) my I was able to log in and select a character and play without issue. I have restarted both the eve client and my computer multiple times and can now still log in 100% of the time. I haven’t done much other than fly around, dock and undock for a few minutes but everything seems to be completely fine.
Thanks for your time. I love the game and plan on becoming part of the community when I can afford it.
Best,
Parslurium
Reds'n Local
Development Undergoing Situational Therapy
#163 - 2014-02-16 01:41:46 UTC  |  Edited by: Reds'n Local
So, I don't know if any1 has provided a full crash report on this issue. So, Just in cash, see the following below
Quote:
Date/Time: 2014-02-05 10:34:00 -0500
OS Version: 10.7.5 (Build 11G63)
Architecture: x86_64
Report Version: 9

Command: EVE Online
Path: /Applications/EVE Online.app/appdata/EVE Online-2.1.655130.macosx/EVE Online.app/Contents/MacOS/launcher
Version: 2.1.655130 (655130)
Parent: launchd [227]

PID: 478
Event: hang
Duration: 2.01s
Steps: 22 (100ms sampling interval)

Pageins: 23
Pageouts: 0


Process: launcher [478]
Path: /Applications/EVE Online.app/appdata/EVE Online-2.1.655130.macosx/EVE Online.app/Contents/MacOS/launcher
Architecture: i386
UID: 501

Thread 0x1a6e
User stack:
21 start + 41 (in launcher) [0x22a9]
21 start + 258 (in launcher) [0x2382]
21 main + 1481 (in launcher) [0x6f89]
21 start + 17777 (in launcher) [0x67f1]
21 PyRun_SimpleFile + 40 (in Python) [0x18ed478]
21 PyRun_SimpleFileExFlags + 867 (in Python) [0x18ed2f3]
21 PyRun_FileExFlags + 168 (in Python) [0x18ec3b8]
21 PyEval_EvalCode + 87 (in Python) [0x18c7dc7]
21 PyEval_EvalCodeEx + 2042 (in Python) [0x18c7c3a]
21 PyEval_EvalFrameEx + 20865 (in Python) [0x18c5bf1]
21 PyEval_EvalCodeEx + 2042 (in Python) [0x18c7c3a]
21 PyEval_EvalFrameEx + 23562 (in Python) [0x18c667a]
21 PyEval_EvalCodeEx + 2042 (in Python) [0x18c7c3a]
21 PyEval_EvalFrameEx + 27032 (in Python) [0x18c7408]
21 PyEval_EvalFrameEx + 27032 (in Python) [0x18c7408]
21 PyEval_EvalFrameEx + 14310 (in Python) [0x18c4256]
21 PyObject_Call + 85 (in Python) [0x180a8c5]
21 PyMethod_New + 2358 (in Python) [0x181d256]
21 PyObject_Call + 85 (in Python) [0x180a8c5]
21 PyFunction_SetClosure + 1890 (in Python) [0x183d412]
21 PyEval_EvalCodeEx + 2042 (in Python) [0x18c7c3a]
21 PyEval_EvalFrameEx + 21147 (in Python) [0x18c5d0b]
21 wxPySizer::wxCreateObject() + 201121 (in _core_.so) [0x22345c1]
21 wxPyApp::MainLoop() + 83 (in _core_.so) [0x21e79f3]
21 wxAppConsoleBase::MainLoop() + 64 (in libwx_osx_cocoau-2.9.4.0.0.dylib) [0x2443b70]
21 wxCFEventLoop::Run() + 52 (in libwx_osx_cocoau-2.9.4.0.0.dylib) [0x2556d24]
21 wxGUIEventLoop::DoRun() + 58 (in libwx_osx_cocoau-2.9.4.0.0.dylib) [0x269bf8a]
21 -[NSApplication run] + 911 (in AppKit) [0x92a34ac1]
21 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113 (in AppKit) [0x92a38752]
21 _DPSNextEvent + 678 (in AppKit) [0x92a38ee8]
21 BlockUntilNextEventMatchingListInMode + 88 (in HIToolbox) [0x95ac871a]
21 ReceiveNextEventCommon + 381 (in HIToolbox) [0x95ac88ab]
21 RunCurrentEventLoopInMode + 318 (in HIToolbox) [0x95ac1543]
21 CFRunLoopRunInMode + 120 (in CoreFoundation) [0x981a2088]
21 CFRunLoopRunSpecific + 332 (in CoreFoundation) [0x981a21dc]
21 __CFRunLoopRun + 1261 (in CoreFoundation) [0x981a2a5d]
21 __CFRunLoopDoObservers + 413 (in CoreFoundation) [0x981d000d]

Note: the log for this is 136 pages long. So, I don't want o place it all here. However, a GM may contact me to request a copy through the CCP customer support ticket [20140205-3523551-6AD41A24]‏.
Ingrid Pitt
Furious Curious Mammals
#164 - 2014-02-16 01:52:29 UTC
Zion Orion wrote:
Dear All,
I seem to have found a way to fix the black, flickering screen crash that many people such as myself have been experiencing on the OSX after log in. Prior to this I couldn't log in at all on my Mac. After multiple client and computer restarts I have had a 100% success rate. I’m a noob on a trial account thus I can’t post to the forums so if people could test this and spread the word if it works that would be great.
I am running the following:
MacBook Pro 15-inch, Mid 2009 Processor 2.66 GHz Intel Core 2 Duo Memory 4 GB 1067 MHz DDR3 Graphics NVIDIA GeForce 9600M GT 256 MB Software Mac OS X Lion 10.7.5 (11G63)
I was reading about how to tinker with Mac graphic cards and it seemed like one of the few things you could do without really knowing your programming stuff is: under energy saver preferences, under graphics, you can select for better battery life or higher performance. Now when I first opened these settings my graphics were set for better battery life. When I changed the setting to higher performance I was forced to log out of my OSX session. When I logged back in and opened the Eve Client (directly, not through the Eve Launcher) my I was able to log in and select a character and play without issue. I have restarted both the eve client and my computer multiple times and can now still log in 100% of the time. I haven’t done much other than fly around, dock and undock for a few minutes but everything seems to be completely fine.
Thanks for your time. I love the game and plan on becoming part of the community when I can afford it.
Best,
Parslurium


That choice that you've found in the energy saver preference effectively switches your laptop between two different graphics cards, a low-power 'built-in' card, and a dedicated graphics card. Clearly your on-board graphics card was affected by the bug, but the dedicated card was not. I'm glad to hear that you've fixed your issue, but it's a solution that is limited only to those with your model of computer (or possibly other MacBooks). However, all MacBooks with that option really ought to be playing with the "Better Performance" option anyway. Ideally Eve would be able to detect the onboard card and warn you (not going to happen anytime soon!).
Emesine
Mouth Trumpet Cavalry.
Mouth Trumpet Cavalry
#165 - 2014-02-16 05:42:43 UTC
Ingrid Pitt wrote:
Zion Orion wrote:
Dear All,
I seem to have found a way to fix the black, flickering screen crash that many people such as myself have been experiencing on the OSX after log in. Prior to this I couldn't log in at all on my Mac. After multiple client and computer restarts I have had a 100% success rate. I’m a noob on a trial account thus I can’t post to the forums so if people could test this and spread the word if it works that would be great.
I am running the following:
MacBook Pro 15-inch, Mid 2009 Processor 2.66 GHz Intel Core 2 Duo Memory 4 GB 1067 MHz DDR3 Graphics NVIDIA GeForce 9600M GT 256 MB Software Mac OS X Lion 10.7.5 (11G63)
I was reading about how to tinker with Mac graphic cards and it seemed like one of the few things you could do without really knowing your programming stuff is: under energy saver preferences, under graphics, you can select for better battery life or higher performance. Now when I first opened these settings my graphics were set for better battery life. When I changed the setting to higher performance I was forced to log out of my OSX session. When I logged back in and opened the Eve Client (directly, not through the Eve Launcher) my I was able to log in and select a character and play without issue. I have restarted both the eve client and my computer multiple times and can now still log in 100% of the time. I haven’t done much other than fly around, dock and undock for a few minutes but everything seems to be completely fine.
Thanks for your time. I love the game and plan on becoming part of the community when I can afford it.
Best,
Parslurium


That choice that you've found in the energy saver preference effectively switches your laptop between two different graphics cards, a low-power 'built-in' card, and a dedicated graphics card. Clearly your on-board graphics card was affected by the bug, but the dedicated card was not. I'm glad to hear that you've fixed your issue, but it's a solution that is limited only to those with your model of computer (or possibly other MacBooks). However, all MacBooks with that option really ought to be playing with the "Better Performance" option anyway. Ideally Eve would be able to detect the onboard card and warn you (not going to happen anytime soon!).



Uh, wow. Ingrid is right. I had the same "issue" with the longer battery life versus better performance. Look, I think that Mavericks defaults to better battery life. I had no idea that this option had been selected. As you, now when I changed my settings to "better performance" all is well. So, I think that everyone should just check your graphics energy saver preferences (perhaps even if you are not running Mavericks, which some of you are not). I can't believe I went for this many days stumped by a bug on my internal graphics card when I didn't know that was what was going on. Good grief.
Phloebas
Native Freshfood
Minmatar Republic
#166 - 2014-02-16 10:19:53 UTC
Unfortunately I don't have that option under energy saver.

Late 2008 MacBook
2 GHz intel core duo
4 GB 1067 MHz DDR3
NVIDIA GeForce 9400M
10.6.8
Elex Akat
Red Phoenix Rising
#167 - 2014-02-16 11:09:40 UTC
Snorlax, any word on when the patch will be deployed to TQ?
Call Rollard
Caldari Provisions
Caldari State
#168 - 2014-02-16 13:54:51 UTC
Elex Akat wrote:
Snorlax, any word on when the patch will be deployed to TQ?


CCP Snorlax confirmed it will be deployed this Tuesday.
Malekith Mangeiri
State Protectorate
Caldari State
#169 - 2014-02-16 17:26:50 UTC
Emesine wrote:
Ingrid Pitt wrote:
Zion Orion wrote:
Dear All,
I seem to have found a way to fix the black, flickering screen crash that many people such as myself have been experiencing on the OSX after log in. Prior to this I couldn't log in at all on my Mac. After multiple client and computer restarts I have had a 100% success rate. I’m a noob on a trial account thus I can’t post to the forums so if people could test this and spread the word if it works that would be great.
I am running the following:
MacBook Pro 15-inch, Mid 2009 Processor 2.66 GHz Intel Core 2 Duo Memory 4 GB 1067 MHz DDR3 Graphics NVIDIA GeForce 9600M GT 256 MB Software Mac OS X Lion 10.7.5 (11G63)
I was reading about how to tinker with Mac graphic cards and it seemed like one of the few things you could do without really knowing your programming stuff is: under energy saver preferences, under graphics, you can select for better battery life or higher performance. Now when I first opened these settings my graphics were set for better battery life. When I changed the setting to higher performance I was forced to log out of my OSX session. When I logged back in and opened the Eve Client (directly, not through the Eve Launcher) my I was able to log in and select a character and play without issue. I have restarted both the eve client and my computer multiple times and can now still log in 100% of the time. I haven’t done much other than fly around, dock and undock for a few minutes but everything seems to be completely fine.
Thanks for your time. I love the game and plan on becoming part of the community when I can afford it.
Best,
Parslurium


That choice that you've found in the energy saver preference effectively switches your laptop between two different graphics cards, a low-power 'built-in' card, and a dedicated graphics card. Clearly your on-board graphics card was affected by the bug, but the dedicated card was not. I'm glad to hear that you've fixed your issue, but it's a solution that is limited only to those with your model of computer (or possibly other MacBooks). However, all MacBooks with that option really ought to be playing with the "Better Performance" option anyway. Ideally Eve would be able to detect the onboard card and warn you (not going to happen anytime soon!).



Uh, wow. Ingrid is right. I had the same "issue" with the longer battery life versus better performance. Look, I think that Mavericks defaults to better battery life. I had no idea that this option had been selected. As you, now when I changed my settings to "better performance" all is well. So, I think that everyone should just check your graphics energy saver preferences (perhaps even if you are not running Mavericks, which some of you are not). I can't believe I went for this many days stumped by a bug on my internal graphics card when I didn't know that was what was going on. Good grief.


Yeesh...I'm likewise seemingly fixed by that one small setting change. Kinda feel like a horse's rear end right now...
Zdrack
Sebiestor Tribe
Minmatar Republic
#170 - 2014-02-16 22:59:49 UTC
Malekith Mangeiri wrote:
Emesine wrote:
Ingrid Pitt wrote:
Zion Orion wrote:
Dear All,
I seem to have found a way to fix the black, flickering screen crash that many people such as myself have been experiencing on the OSX after log in. Prior to this I couldn't log in at all on my Mac. After multiple client and computer restarts I have had a 100% success rate. I’m a noob on a trial account thus I can’t post to the forums so if people could test this and spread the word if it works that would be great.
I am running the following:
MacBook Pro 15-inch, Mid 2009 Processor 2.66 GHz Intel Core 2 Duo Memory 4 GB 1067 MHz DDR3 Graphics NVIDIA GeForce 9600M GT 256 MB Software Mac OS X Lion 10.7.5 (11G63)
I was reading about how to tinker with Mac graphic cards and it seemed like one of the few things you could do without really knowing your programming stuff is: under energy saver preferences, under graphics, you can select for better battery life or higher performance. Now when I first opened these settings my graphics were set for better battery life. When I changed the setting to higher performance I was forced to log out of my OSX session. When I logged back in and opened the Eve Client (directly, not through the Eve Launcher) my I was able to log in and select a character and play without issue. I have restarted both the eve client and my computer multiple times and can now still log in 100% of the time. I haven’t done much other than fly around, dock and undock for a few minutes but everything seems to be completely fine.
Thanks for your time. I love the game and plan on becoming part of the community when I can afford it.
Best,
Parslurium


That choice that you've found in the energy saver preference effectively switches your laptop between two different graphics cards, a low-power 'built-in' card, and a dedicated graphics card. Clearly your on-board graphics card was affected by the bug, but the dedicated card was not. I'm glad to hear that you've fixed your issue, but it's a solution that is limited only to those with your model of computer (or possibly other MacBooks). However, all MacBooks with that option really ought to be playing with the "Better Performance" option anyway. Ideally Eve would be able to detect the onboard card and warn you (not going to happen anytime soon!).



Uh, wow. Ingrid is right. I had the same "issue" with the longer battery life versus better performance. Look, I think that Mavericks defaults to better battery life. I had no idea that this option had been selected. As you, now when I changed my settings to "better performance" all is well. So, I think that everyone should just check your graphics energy saver preferences (perhaps even if you are not running Mavericks, which some of you are not). I can't believe I went for this many days stumped by a bug on my internal graphics card when I didn't know that was what was going on. Good grief.


Yeesh...I'm likewise seemingly fixed by that one small setting change. Kinda feel like a horse's rear end right now...


didnt work for me, but at least now my other games work better. guess I'll have to wait for the next patch
Dersen Lowery
The Scope
#171 - 2014-02-17 04:07:11 UTC  |  Edited by: Dersen Lowery
I'd had no luck since Rubicon with launching multiple clients. I got the idea from somewhere in these forums to turn on OpenGL multithreading. Somehow, that did it. I haven't tried three, but I can now run two clients without issue.

27" iMac, OS X 10.9.1
2.9GHz Intel Core i5
24GB RAM
NVIDIA GeForce GYX 660M

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

Bella le'mont
Federation Navy 3rd Fleet
#172 - 2014-02-17 14:08:40 UTC
GM Akilian said that "The developers are aware of this issue and are working hard on trying to resolve this issue as quickly as possible". So there should be a patch to help work this issue out sooner than later.
CCP Snorlax
C C P
C C P Alliance
#173 - 2014-02-17 14:59:49 UTC
Bella le'mont wrote:
GM Akilian said that "The developers are aware of this issue and are working hard on trying to resolve this issue as quickly as possible". So there should be a patch to help work this issue out sooner than later.

There is a patch scheduled tomorrow with a fix for the black screen on startup.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/

ToxicBurn
University of Caille
Gallente Federation
#174 - 2014-02-17 21:55:42 UTC
And again another patch FAIL.

I try logging in through Launcher and my screen flickers black as if the monitor is broken.

Will this kill my monitor? Probably

Will CCP patch tomorrow fix it? Who knows

Does CCP Devs need to reply to more than 2 or 3 posts? Definitely

Will I get compensated on the week not being able to play? Probably not

Money wasted yet again...Thanks CCP

Ingrid Pitt
Furious Curious Mammals
#175 - 2014-02-17 22:20:09 UTC
ToxicBurn wrote:
And again another patch FAIL.

I try logging in through Launcher and my screen flickers black as if the monitor is broken.

Will this kill my monitor? Probably

Will CCP patch tomorrow fix it? Who knows

Does CCP Devs need to reply to more than 2 or 3 posts? Definitely

Will I get compensated on the week not being able to play? Probably not

Money wasted yet again...Thanks CCP



You're right, that is the downside about being an Eve Mac user (some of it anyway - Snorlax et al are trying IMHO), but hey, at least we don't have to use windows ... I'm thinking we're actually at an advantage overall.
Call Rollard
Caldari Provisions
Caldari State
#176 - 2014-02-18 01:43:29 UTC
ToxicBurn wrote:
And again another patch FAIL.

I try logging in through Launcher and my screen flickers black as if the monitor is broken.

Will this kill my monitor? Probably

Will CCP patch tomorrow fix it? Who knows

Does CCP Devs need to reply to more than 2 or 3 posts? Definitely

Will I get compensated on the week not being able to play? Probably not

Money wasted yet again...Thanks CCP



Did you even read any of the previous replies on this thread? CCP has stated that it WILL be patched on Tuesday.
Anyhow petition the issue you should be able to get your game time back.

This won't kill your monitor anyway, it's a graphics card problem not a monitor/screen issue.
Pie Napple
Science and Trade Institute
Caldari State
#177 - 2014-02-18 07:47:23 UTC
CCP Snorlax wrote:
Bella le'mont wrote:
GM Akilian said that "The developers are aware of this issue and are working hard on trying to resolve this issue as quickly as possible". So there should be a patch to help work this issue out sooner than later.

There is a patch scheduled tomorrow with a fix for the black screen on startup.


Any more information available on what the actual bug was that is fixed with the patch? Just curious. :) (Don't need that much details. Compability issue with wine? Some new driver for the graphics cards that had problems? Something else?)
TOROLOF
Viziam
Amarr Empire
#178 - 2014-02-18 08:50:01 UTC
Greetings pilots.

I have been unable to play the game for about 2 weeks now. Shocked
I'm also getting the black screen after login screen and computer freezes. X
I reinstalled the game and nothing changed. Oops
I also tried all the attempts i could find on eve forum and online but nothing worked so far... Ugh

Is there any good news about the fix to this? LolQuestion


I'm running on a 13" MacBook Pro

Processor 2.4 GHz Intel Core 2 Duo

Memory 4 GB 1067 MHz DDR3

Software OS X 10.9.1 (13B42)

Graphics NVIDIA GeForce 320M 256 MB








Call Rollard
Caldari Provisions
Caldari State
#179 - 2014-02-18 11:46:58 UTC
Confirming today's patch has fixed the Black screen/flicker freeze issue Big smile

Ty CCP Big smile
Ingrid Pitt
Furious Curious Mammals
#180 - 2014-02-18 11:53:37 UTC
Call Rollard wrote:
Confirming today's patch has fixed the Black screen/flicker freeze issue Big smile

Ty CCP Big smile


Same! All looking good.

Many thx too all CCP and fellow pilots who helped to get this issue resolved.