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Issues, Workarounds & Localization

 
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possible fix for Closed Socket error.

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Count 0 Stargazer
School of Applied Knowledge
Caldari State
#701 - 2013-12-01 18:47:35 UTC  |  Edited by: Count 0 Stargazer
Talena Field wrote:
I had the same problem. I was not able to play because after some minutes of play i received the "socket was closed" error.

I tried different things. At the end i cleared all cached data in the client. And it works! No more "socket was closed" error since then.


How do you clear cached data? Is it the folder Bulkdata and its content .cache2?

I have had this problem now for about 2 weeks, happens 3-4 times an hour and it is very annoying. I play and notice nothing happens and then two windows, Socket error or socked closed. Can't remember exactly, which is funny since i see those boxes 10 times a day now.

I am on adsl using eternet cable between the router and the PC and i don't experience any hang ups in other games.

Edit: I am a miner and if i'm not mistaken i get this problem while mining, when i am inactive and don't click anything for a minute or so. Last i got disconnected and disconnected again before even warping back to where i was. I have read quite a few of the older posts here and now i'm wondering if this idle time in game makes the problem?

On top of everything, my ISP is Telia....

Edit2. The game is pretty much unplayable now, i can't even undock from port anymore.
Rick Langton Langton's
Ministry of War
Amarr Empire
#702 - 2013-12-31 10:49:57 UTC
I never had this issue running my windows 7 laptop.

Soon as I moved to a new dell windows 8 laptop, the socket closed issue began. After fault finding I then changed my router to a Belkin, from some crap ISP one and my issue was completely solved for like a year.

Yesterday I had my internet upgraded to fibre, different router, but it worked correctly for an hour or so. Then at the same time my Windows upgraded to 8.1, now I cannot play for more then 5 mins.

I'll change my router again later but I bet that solves my problem. I believe that the EVE Connections are so delicate that any fluctuation will cause drop outs and this occurs between your computer and your router.
Yasmmine
Matari BackBone
#703 - 2014-01-02 04:22:08 UTC
I think it's windows 8.1 causing the issue or it's a combination of 8.1 and the new build. I never had any trouble with win 7 or 8 but I have since moving to 8.1. I'm having the issue myself and I can't pin point it. Thankfully it's not happening very often.
Maichin Civire
#704 - 2014-01-02 07:20:03 UTC
So it's my time now.

I've got problems with socket closed error since begining of december. Earlier this happened to me one or two times, when internet went offline or something happened with router. Then it started to getting errors more often, at 25 I wasn't able to play because of errors. (I know about DDoS - silvester wasn't the best day) Yesterday my ISP got problems with internet, but at evening it was OK. Now I am getting almost instantly disconnected from game. My game see red cross or another player - bam, you've got socket closed!

I know I've connected with Support, but as I said they've repaired everything here, in our server. I'm getting problems only with EVE. I've played WoT, downloaded 6 Gb stuff, and in the same time played music on youtube, and there wasn't even smallest lag. I am using laptop with Win8, and receiving internet via wi-fi. Signal strength is always at lvl5 (highest possible).
Ironbuket
Violet Impulse
#705 - 2014-01-03 07:38:20 UTC
Happened first time ever for me today and kept doing it until I had to quit playing

Windows 7 (so not the windows 8 problem)
ISP is Zen (Im physically within a few miles of the London server)
Ethernet connection to DSL (no wireless involved)
Playing only 1 client at a time
Have not altered my system at all in weeks
Other net activity continues to work OK as reported by others
Wolfdk1984
GO' R0V
Pandemic Horde
#706 - 2014-01-03 16:25:54 UTC
Well..

im having the same problem, tho im from Denmark and im running on a corporate 120/120Mbit Connection...

it started 2 days ago, and now it's so frequent i cant even complete an cycle of icemining without disconnecting all the time...
Ender Dragonhawk
Perkone
Caldari State
#707 - 2014-01-04 07:04:34 UTC
I have tried everything I could think of. modem reset, router reset, pings, tracert, contact ISP, etc etc...

Windows 8.1
Windows 7
Windows XP Pro
Windows Vista (yes we have several computers in the house with different OS)
ISP: Comcast

I have no problem connecting to internet or even playing games or using applications on the internet while socket lost connection with EVE. I have monitored this event over the last 3 weeks. This happened to me in last 3 weeks alone.

I have even contacted ISP (comcast) to look into this matter, however they are only responsible to make sure the customers have access to the internet , nothing beyond that. They did send this issue to the techs but they can't do anything about it. The only way anyone can look into it is for CCP to investigate this matter. This issue is between CCP and ISP

This issue happens to me every Friday night 10:30pm PST and sometimes Saturday as well.

C:\>tracert 87.237.38.200

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.***.***
2 2233 ms 825 ms 271 ms c-76-125-48-1.hsd1.ca.comcast.net [76.125.48.1]

3 11 ms 11 ms 11 ms te-4-4-ur01.frenchcamp.ca.ccal.comcast.net [68.8
5.120.33]
4 13 ms 11 ms 13 ms te-8-1-ur01.placerville.ca.sacra.comcast.net [68
.87.221.17]
5 18 ms 17 ms 16 ms pos-0-5-0-0-cr01.sacramento.ca.ibone.comcast.net
[68.86.90.33]
6 * * * Request timed out.
7 * * * Request timed out.
Request time out for next 23 hops.

I am not alone in this... several of my friends have same issues, different WindowsOS as well
Tau Cabalander
Retirement Retreat
Working Stiffs
#708 - 2014-01-08 20:45:15 UTC  |  Edited by: Tau Cabalander
Copy-and-paste from another post, as I figure all this info should be in an easy to find place:

Tau Cabalander wrote:
As far as I know, socket close is the result of missing 5 packets. The socket is closed to prevent a large client desync.

Basically it is a networking issue. The problem can be anywhere between your computer and CCP's servers.

Example: I recently had this issue after changing my network topology, and discovered that my Netgear WNDR4500 wireless router is known to drop packets randomly on any traffic through the WAN port, and there is some evidence it will do the same on any traffic on its built-in 5-port Ethernet switch. Some people have reported downgrading the firmware to 1.0.1_20 helps, but it hasn't solved the problem for everyone (there are at least two versions of the hardware, WNDR4500 and WNDR4500v2, so that may be the difference). My solution: bypass the router and use a 75 foot CAT-6 cable to the VDSL modem.
Omega Vanheaven
Typo3 Design Inc
#709 - 2014-01-14 13:37:34 UTC  |  Edited by: Omega Vanheaven
Happens to me today twice. 13:20 + 13:25 EVE time.
OS: Wind8.1
ISP: Telecolumbus (GER)
Solution attemps: restarting pc, router, modem.

Happens while mining on 3x Clients the same time in one belt. There is also a possibility that shared IP`s from my ISP may be the reason. I'm living in a big city - so there is a quiet high possibility that others, dedicated to the same shared IP by my ISP, may end up using the same sockets and cause a collusion and the packet lose.

Possible fix? Create two sockets at once and use it, while the other socket get "refreshed". But I don't belive this would be the final solution at all - just a small workaround. Another con - quiet big network overhead...
Kosetzu
The Black Crow Bandits
Northern Coalition.
#710 - 2014-02-11 21:35:18 UTC
Been getting socked closed for a few days now as well. I can't access any CCP service for a few minutes after it happends, including forums, evegate etc. So this is not just client related apparently.
Alice lnChains
Hedion University
Amarr Empire
#711 - 2014-02-12 05:50:43 UTC
Information:
Country: Egypt
ISP: TE Data
OS: Win 8
Router: Linksys
Connection: Ethernet cable and wireless for laptop.
Speed: 2mb
EVE Client disconnects after 1 min of starting the game.


Solutions i have tried:
Restarting my router.
Called ISP for answers, they said that everything ok on their side.
Restarted my comp.



I am not usre if this helps but here is the tracert.


Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\(insert name)>tracert 87.237.38.200

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 22 ms 22 ms 22 ms SHZAYED-R01C-GZ-EG [163.121.170.53]
3 * * * Request timed out.
4 24 ms 24 ms 27 ms host-163.121.228.197.tedata.net [163.121.228.197
]
5 24 ms 24 ms 24 ms host-163.121.238.121.tedata.net [163.121.238.121
]
6 25 ms * 363 ms host-163.121.202.133.tedata.net [163.121.202.133
]
7 24 ms 32 ms 67 ms host-163.121.202.130.tedata.net [163.121.202.130
]
8 77 ms 79 ms 90 ms 213.242.116.13
9 91 ms 87 ms 88 ms ae-7-7.ebr3.Paris1.Level3.net [4.69.143.238]
10 93 ms 87 ms 87 ms ae-73-73.csw2.Paris1.Level3.net [4.69.161.114]
11 86 ms 87 ms 87 ms ae-71-71.ebr1.Paris1.Level3.net [4.69.161.81]
12 88 ms 88 ms 88 ms ae-45-45.ebr1.London1.Level3.net [4.69.143.101]

13 87 ms 87 ms 88 ms ae-57-112.csw1.London1.Level3.net [4.69.153.118]

14 85 ms 86 ms 86 ms 4.69.166.9
15 86 ms 85 ms 85 ms 195.50.122.214
16 86 ms 87 ms 87 ms srv250-f.ccp.cc [87.237.37.250]
17 91 ms 86 ms 86 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.
Bloodmyst Ranwar
Menace of Morons
#712 - 2014-02-12 11:42:00 UTC  |  Edited by: Bloodmyst Ranwar
So this is the second time I have lost my ship and pod due to this error. I don't mind losing ships (I do all the time), but I don't like losing them due to being kicked from the server.

Please find a screenshot I have taken via PingPlotter.

http://imgur.com/7OvFs32

Information

Location: Australia
ISP: Telstra
Bandwidth: 8.34 Mbps download, 0.75 Mbps upload. (Speedtest.net)
Idoru Yoshikawa
Eternity INC.
Goonswarm Federation
#713 - 2014-02-13 05:18:28 UTC
Attention IMHO, using VPN definitively helps.

I live in China. Without VPN I get "Socket Closed" errors every 10 minutes or worst.

I guess the VPN encryption process helps on keeping a steady / error-safe communication with CCP servers.
Onshuu
Center for Advanced Studies
Gallente Federation
#714 - 2014-03-02 19:21:32 UTC  |  Edited by: Onshuu
This is obviously a shortcoming of the game, whatever protocols and connection fail-safes are in place are inadequate and obviously need to be re-written to account for this issue, if that means changing the basic communication protocol the servers use, SO BE IT!

FIGURE OUT what can be done within the game to fix this!

It's ridiculous that this issue has been going on since 2012 and the dev team continues to fail the community. I've had the closed connection error the last few days when starting up and now I've been dumped out 3 times in a row. I'm a newbie, this kind of absolute failure on the part of the devs is what completely turns me off to any game.

And yes, I paid to be able to play- it is extremely disappointing, no matter how often it happens these days, to pay for a product and find out it's STILL IN BETA even after many years of operation.
York Saissore
Center for Advanced Studies
Gallente Federation
#715 - 2014-03-02 21:33:04 UTC
I still have this issue, reported it last night - can't even reliably connect to the forums or support tickets - except now via TOR, not sure that i can get the eve client to use TOR, nor that it would be advisable.

Other players say they can see me in local when i login, but after 15 minutes i get a socket disconnect error.
Tonis Elias
Presidential Office of Transparency
Goonswarm Federation
#716 - 2014-03-03 04:11:03 UTC
Ever since the last patch I've been getting the same issue. I can connect eventually if seems if I try enough but it's very annoying. My ISP is Comcast.
Kosetzu
The Black Crow Bandits
Northern Coalition.
#717 - 2014-03-03 07:37:38 UTC  |  Edited by: Kosetzu
So now both my accounts get socket closed on logging in to the test server, and one of them on TQ. For some odd reason it only affects one of my accounts there, and it even decided to pause my skillqueue when I have lots of gametime left.

This is no longer just a disconnect issue for me and it's impacting gameplay in such a serious way that I'm just paying for having an account I can never access at all.
Jester Cap
A better day
#718 - 2014-03-03 08:18:15 UTC
I can confirm, restarting my computer and router fixed the problem for me.
Kylejen Janau
Imperial Shipment
Amarr Empire
#719 - 2014-03-03 13:00:20 UTC
This worked for me, may not work for you guys but it is worth a try.

https://forums.eveonline.com/default.aspx?g=posts&m=4297469#post4297469
Kosetzu
The Black Crow Bandits
Northern Coalition.
#720 - 2014-03-03 13:10:55 UTC
Kylejen Janau wrote:
This worked for me, may not work for you guys but it is worth a try.

https://forums.eveonline.com/default.aspx?g=posts&m=4297469#post4297469

The patch today seems to have fixed the issue for me, at least it appears so for now.