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support ticket

First post
Author
Previous Topic Next Topic
Kofu Jiyuna
The Scope
Gallente Federation
#1 - 2013-12-18 00:02:57 UTC
My support ticket has not been replied to for 3 days now. is ccp particularly bogged down right now?
Vidua Arte Album
Epic Boo Bees
#2 - 2013-12-18 00:06:59 UTC
Kofu Jiyuna wrote:
My support ticket has not been replied to for 3 days now. is ccp particularly bogged down right now?
You are being ignored deliberately.
Magna Mortem
The Scope
Gallente Federation
#3 - 2013-12-18 00:07:29 UTC
Vidua Arte Album wrote:
Kofu Jiyuna wrote:
My support ticket has not been replied to for 3 days now. is ccp particularly bogged down right now?
You are being ignored deliberately.
Confirming he's the one.
Kofu Jiyuna
The Scope
Gallente Federation
#4 - 2013-12-18 00:17:02 UTC
Magna Mortem wrote:
Vidua Arte Album wrote:
Kofu Jiyuna wrote:
My support ticket has not been replied to for 3 days now. is ccp particularly bogged down right now?
You are being ignored deliberately.
Confirming he's the one.

confirming what?
Benny Ohu
Royal Amarr Institute
Amarr Empire
#5 - 2013-12-18 00:21:22 UTC
depends on the topic

bugged missions, stuck characters, exploits and new player questions are done quickly

gameplay questions, reimbursement requests and tech support can take longer

three days is not unusual
Costa Camore
The Scope
Gallente Federation
#6 - 2013-12-18 00:33:35 UTC
I just had one replied to after 3 days, and closed satisfactorily.
Magna Mortem
The Scope
Gallente Federation
#7 - 2013-12-18 19:34:34 UTC  |  Edited by: Magna Mortem
Kofu Jiyuna wrote:
Magna Mortem wrote:
Vidua Arte Album wrote:
Kofu Jiyuna wrote:
My support ticket has not been replied to for 3 days now. is ccp particularly bogged down right now?
You are being ignored deliberately.
Confirming he's the one.

confirming what?
Sorry, forgot to respond. Confirming you're the one they are deliberately ignoring.

But that seems to be no issue anymore, so I'll pretend I wasn't here.
Batelle
Federal Navy Academy
#8 - 2013-12-18 19:37:35 UTC
my problem with support tickets is that you don't get any in-game notification when there's been a response.

"**CCP is changing policy, and has asked that we discontinue the bonus credit program after November 7th. So until then, enjoy a super-bonus of 1B Blink Credit for each 60-day GTC you buy!"**

Never forget.
Vidua Arte Album
Epic Boo Bees
#9 - 2013-12-18 19:42:53 UTC
Batelle wrote:
my problem with support tickets is that you don't get any in-game notification when there's been a response.
Actually you get one. When you log in or when it happens, a textbox on screen pops up that you have "just received a response to your petition" and the ?-icon starts blinking.
Azami Nevinyrall
172.0.0.1
#10 - 2013-12-18 19:51:55 UTC
Reply from petitions is a micro transaction, you prolly forgot to include the PLEX with the petition. Which is why it's taking so long!

Close that petition and re-open a new one, this time include a PLEX...

...
ISD LackOfFaith
ISD Community Communications Liaisons
ISD Alliance
#11 - 2013-12-18 19:56:36 UTC
Quote:
22. Post constructively.

Negative feedback can be very useful to further improve EVE Online provided that it is presented in a civil and factual manner. All users are encouraged to honestly express their feelings regarding EVE Online and how it can be improved. Posts that are non-constructive, insulting or in breach of the rules will be deleted regardless of how valid the ideas behind them may be. Users are also reminded that posting with a lack of content also constitutes non-constructive posting.

Thread locked.

You need to be patient. Rest assured, the GM team is doing their best, and will get to your petition. Opening a thread on the forum accomplishes nothing.

ISD LackOfFaith

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to Eve Mail or anything other than the forums.