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possible fix for Closed Socket error.

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Mizku Kado
Caldari Provisions
Caldari State
#681 - 2013-09-16 16:40:27 UTC  |  Edited by: Mizku Kado
Just adding to the thread - same issue, "Connection Lost" 'The Socket was closed', two boxes pop up, one on top of the other. I run 2 EVE clients, often from the same machine. They do not always drop at the same time, however usually this is the case. No issues with other games I play online, (BF3, FFXIV ARR)

I've tried updating drivers, repairing eve, closing all processes/background programs, tinkering with router, virus scans. You name it. Which leads me to believe the issue is between me and CCP servers somewhere. It's frustrating especially as the game is subscription based, which means real money slowly trickling away and an experience that is unbearable. (I have been getting the connection lost issue every single time I log on, within 5 minutes of logging in for the past 24 hours or so now.)

I also decided to try a quick tracert:

Tracing route to www.eveonline.com [87.237.39.180]
over a maximum of 30 hops:

1 3 ms 1 ms 4 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * 166 ms 124 ms te-d2-e2.ccp.cc [87.237.37.246]
8 54 ms 47 ms 40 ms srv180-h.ccp.cc [87.237.39.180]

Then I tried:

Tracing route to 87.237.39.166 over a maximum of 30 hops

1 18 ms 1 ms 18 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * 203 ms 120 ms 10.1.3.214
5 * * * Request timed out.
6 * * * Request timed out.
7 174 ms 118 ms 99 ms te-d2-e2.ccp.cc [87.237.37.246]
8 80 ms 172 ms 223 ms 87.237.39.166

And then the IP which I believe is the server IP...


Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 9 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 56 ms 36 ms 43 ms 10.1.3.214
5 * * * Request timed out.
6 * * * Request timed out.
7 29 ms 32 ms 29 ms te-d2-e2.ccp.cc [87.237.37.246]
8 57 ms 49 ms 29 ms srv200-g.ccp.cc [87.237.38.200]

Hopefully this information is useful to you. As right now it's frustrating being unable to access the game in a playable state.

Edit: My location is Preston, UK. And I believe the ISP is BT for this location.
Setterwind
Republic Industrial
#682 - 2013-09-26 23:45:57 UTC
This is gonna sound super weird, and I know it does not make any sense. I started getting this error on my laptop this morning, my desktop was perfectly fine, even running my alt on my desktop made the socket error stop. So I was wandering what I had installed/changed with the laptop in order for this to happen. Last night one of the stupid "requires admin permission" pop ups from windows 7 came up and I went in and changed that to the "Leave me the hell alone" setting. That's the ONLY thing I've changed. So, i decided to change it back to the "annoy the crap out of me" setting and went into compatibility for EvE launcher, AND EvE exe, and set them to always run as admin, and BAM! Error has been gone for 16 hours.

I don't know if its just a strange coincidence, and my error just happened to clear itself up when I put that setting back, but I'm not gonna change it again to find out! lol



tldr: Found my solution, and it makes no god dam sense.
Malcorian Vandsteidt
Alpha Trades
Solyaris Chtonium
#683 - 2013-09-27 04:12:09 UTC  |  Edited by: Malcorian Vandsteidt
CCP Goliath wrote:
Chu SumTuat SumTuat wrote:
Veritas Titan wrote:
I turned off VPN to test and was disconnected 10 minutes into the game. VPN fixes the problem, at least for me.


VPN should not fix your problem, the problem is with CCP.....dont patch things up for them.


If VPN is fixing the problem then it sounds like the issue is ISP based. I have asked those who submitted bug reports on this issue to confirm their location and ISP but neither of them have gotten back to me yet. If others experiencing the problem can do likewise it will help us confirm one way or the other.



VPN did not fix my issue, Only a full reinstall fixed it, however 24 hours later it started doing it again and I had to run the repair tool 6 times to get it to stop DCing.

So yes, the issue is with CCP, not an ISP. As the only fix I have found is to:

A. Completely re install the game which only fixes it temporarily.

Or

B. Run the repair tool repeatedly until it fixes it, (which again only works temporarily)

Also I keep getting a Launcher run error whenever I close the launcher after the DC. The repair tool fixes this, but as I said above it will eventually pop up again and start dcing me continuously until I either re install the game or run the repair tool repeatedly.

It seems to me perhaps there is some confict while running multiple clients with the current launcher causeing you to DC as it MOST OFTEN happens when I have 2,3 or 4 accounts running and it will always DC the ones I am not currently clicking around on. (the ones Im alt tabbed out of), And then finally DC my main account.

They do not all DC at the same time. Pretty random honestly.
Malcorian Vandsteidt
Alpha Trades
Solyaris Chtonium
#684 - 2013-09-27 04:17:34 UTC
Setterwind wrote:
This is gonna sound super weird, and I know it does not make any sense. I started getting this error on my laptop this morning, my desktop was perfectly fine, even running my alt on my desktop made the socket error stop. So I was wandering what I had installed/changed with the laptop in order for this to happen. Last night one of the stupid "requires admin permission" pop ups from windows 7 came up and I went in and changed that to the "Leave me the hell alone" setting. That's the ONLY thing I've changed. So, i decided to change it back to the "annoy the crap out of me" setting and went into compatibility for EvE launcher, AND EvE exe, and set them to always run as admin, and BAM! Error has been gone for 16 hours.

I don't know if its just a strange coincidence, and my error just happened to clear itself up when I put that setting back, but I'm not gonna change it again to find out! lol



tldr: Found my solution, and it makes no god dam sense.


I always set all EVE / CCP related apps to "allow" and run them as admin, so that didn't work for me.
Malcorian Vandsteidt
Alpha Trades
Solyaris Chtonium
#685 - 2013-09-27 04:20:27 UTC  |  Edited by: Malcorian Vandsteidt
Mizku Kado wrote:
Just adding to the thread - same issue, "Connection Lost" 'The Socket was closed', two boxes pop up, one on top of the other. I run 2 EVE clients, often from the same machine. They do not always drop at the same time, however usually this is the case. No issues with other games I play online, (BF3, FFXIV ARR)

I've tried updating drivers, repairing eve, closing all processes/background programs, tinkering with router, virus scans. You name it. Which leads me to believe the issue is between me and CCP servers somewhere. It's frustrating especially as the game is subscription based, which means real money slowly trickling away and an experience that is unbearable. (I have been getting the connection lost issue every single time I log on, within 5 minutes of logging in for the past 24 hours or so now.)

I also decided to try a quick tracert:

Tracing route to www.eveonline.com [87.237.39.180]
over a maximum of 30 hops:

1 3 ms 1 ms 4 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * 166 ms 124 ms te-d2-e2.ccp.cc [87.237.37.246]
8 54 ms 47 ms 40 ms srv180-h.ccp.cc [87.237.39.180]

Then I tried:

Tracing route to 87.237.39.166 over a maximum of 30 hops

1 18 ms 1 ms 18 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * 203 ms 120 ms 10.1.3.214
5 * * * Request timed out.
6 * * * Request timed out.
7 174 ms 118 ms 99 ms te-d2-e2.ccp.cc [87.237.37.246]
8 80 ms 172 ms 223 ms 87.237.39.166

And then the IP which I believe is the server IP...


Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 9 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 56 ms 36 ms 43 ms 10.1.3.214
5 * * * Request timed out.
6 * * * Request timed out.
7 29 ms 32 ms 29 ms te-d2-e2.ccp.cc [87.237.37.246]
8 57 ms 49 ms 29 ms srv200-g.ccp.cc [87.237.38.200]

Hopefully this information is useful to you. As right now it's frustrating being unable to access the game in a playable state.

Edit: My location is Preston, UK. And I believe the ISP is BT for this location.



Your connection to the server is just fine, if there was an issue you would be getting these: **** in one of the server conections notifying you that there is an issue with connecting with that server. So something is "Disconnecting you" in the client itself (maybe some update to eves warden AI kicking for suspecting hacking or whatever even though no one is hacking and its just on the fritz?.

I Dont know what the issue is but CCP needs to get it fixed.
Eli Sylveste
The Scope
Gallente Federation
#686 - 2013-10-07 23:54:41 UTC
I'm getting the same problem here, didn't used to happen but getting it loads now. Some nights I seem to be ok for hours and other nights (like tonight) I get get thrown off 2-5 times an hour. Going to give it another month then I'm done. Sorry if I'm sounding pissy but been ganked twice last 24hrs.
Diamond Bell
Quicksilver Alchemy
#687 - 2013-10-24 09:21:31 UTC
I didn't read through all the replies, so I don't know if this has been mentioned.

I used to get socket errors frequently until I downloaded both Advanced System Care and Razor Game Booster. Basically, and I'm sure some of you already know this, Advanced System Care is a maintenance software. I use it to "clean" My harddrive frequently, and Game Booster shuts down background programs not needed for Gaming. Since using both these programs, I don't get Socket Errors very often, and those are usually due to a momentary service interrupt. At this time, I use Comcast WiFi and a Dell Inspiron laptop. :)
UnIQu3
Megatron Heavy Industries
Brack Regen
#688 - 2013-10-29 15:18:52 UTC
Did CCP give any kind of response to this issue?

I thought it was the mac client only... but i see its a gigantic problem... :/

But guys, remember to bombard them with bug reports, so they can see the pattern.
batowarrior
GoonWaffe
Goonswarm Federation
#689 - 2013-10-29 17:15:28 UTC
Kallian Ardessa wrote:
I had this issue a few months ago. It's probably caused by several different things, but hopefully my solution will help someone out there. After digging through Windows event logs, I noticed that every time I got a socket closed error there was a forced (homegroup) browser election that happened fractionally before the socket closed. I disabled my homegroup, and disabled all sharing/peer networking services. I never saw the error again.

Since then I've wiped my system and done a clean re-install, and I'm not able to reproduce the socket closed error by forcing a re-election, so my logs show nothing. Nothing useful, anyway.

For people who see this error on one computer, but not another on the same network, I'd almost be willing to bet that the answer is in your system event logs.


To check your event logs:

When you get a "socket closed" error immediately note the system time (to the second, if possible), then:

Windows 7: hit the Windows key and type "Event Viewer", then hit enter. This will bring up the system event log viewer.

Vista (you poor soul): Go to the Control Panel, click System and Maintenance, click Administrative Tools, and then open Event Viewer. (The Start menu shortcut may work the same, I don't know--I haven't touched Vista since I was paid to, four years ago)


On the left side of the window there will be a "Windows Logs" group. Expand this and select "System".

Look for any event which happened at the same time as your socket closed error. Every time I got the socket closed error there was an event that happened fractionally before the sockets closed (I think the source was "BROWSER", and the event was a forced election, but it's been a long time).


If whatever event you find happens every time you get this error, it's probably related. It may not be what's causing the closed sockets, but it will almost certainly be related. Let us know if you see a specific event every time you get a socket error--could help track down the culprit for some people's problems.


Honestly, I think this has a big thing to do with it. I don't get a lot of socket errors but when I did I noticed it was around the time someone logged on another computer, dunno if it effected my homegroup or not but this is most likely my problem here.
GeeShizzle MacCloud
#690 - 2013-10-29 21:42:50 UTC  |  Edited by: GeeShizzle MacCloud
recently been getting this error too since last weekend, afaik nothing on my computer has changed (no recent installations etc..) my router setting have not changed either.

i have a stable internet connection thats pretty awesome to tranquility as i live pretty close to it so my latency is minimal.

this is my traceroute:

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 18 ms 99 ms 99 ms REDACTED
2 10 ms 10 ms 9 ms 85-210-250-37.dynamic.dsl.as9105.com [85.210.250.37]
3 10 ms 9 ms 10 ms 85.210.255.2
4 11 ms 10 ms 10 ms 80.40.155.100
5 10 ms 10 ms 11 ms 80.40.155.101
6 11 ms 11 ms 11 ms xe-10-3-0.bragg002.log.as13285.net [80.40.155.39]
7 12 ms 11 ms 12 ms xe-5-0-0.scr001.loh.as13285.net [80.40.155.60]
8 15 ms 12 ms 11 ms host-78-144-11-33.as13285.net [78.144.11.33]
9 12 ms 12 ms 11 ms ccpgames.com [195.66.226.23]
10 12 ms 11 ms 12 ms srv246-f.ccp.cc [87.237.37.246]
11 12 ms 11 ms 11 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.

all fine and above board. ive had disconnects that occur as im logging in, within 5 minutes of logging in and even up to an hour of being logged in. Its occurred both on the main Tranquility server and also on the Test Singularity server too.

ill keep an eye on when it disco's and run a trace right when it happens to see if it picks anything up + check my event logs to see if theres anything logged that immediately precedes it with any regularity.

but currently this issue is forcing me to stop playing as the randomness of the disconnects can easily force me to loose ships that i really dont want to loose / doubt i could get reimbursed by CCP.
Dredkeeper
Aliastra
Gallente Federation
#691 - 2013-11-02 04:58:21 UTC
Got a corp mate having the same Issue, running ccleaner(Windows registry) didn't help, he has steam but it wasn't running at all, even in Task manager, in fact he had nothing extra running

Didn't seem to be a windows update, last update he did was 10/9/2013 weeks after the problem started


Wow(/shun) runs fine.
Killed skype. No difference
Closed everything extra, No difference


Had him attempt to launch eve again while the client was not responding and that weird thing happened with the launchers left side comes over and does nothing.

then got this possibly common error.
http://imgur.com/Z4nQFqx

so launcher is affected to it seems.

then launcher wouldn't load for abit(Possible local computer Issue)
another attempt was met with the loading character selection getting stuck, for several minutes then loading(Huh?, but also possibly a local computer Issue)

then I got a connection lost error right on the character selection screen.

and then the client said offline mode.

then we gave it a few mins, he was able to get it back online.

he was in my POS and was able to react to sma's/cha's (Pos modules)
seemed to happen as soon he right clicks on space to warp somewhere.
confirmed seems to happen commonly when he warps somewhere

I heard this from a different player but when your at a location in space you don't actually communicate that much with the server (if at all)?

Like when someone bookmarks a WH it doesn't show up right away unless you warp to it.

had him power off his router/modem completely, hes using At&T "Uverse" (again /shun)

seemed to work now, Ill respond back if thisbut maybe its just temporary

if a GM wants me to try anything just Private message me. Im sure my corp mate would agree to further troubleshooting
my othercharacter
Center for Advanced Studies
Gallente Federation
#692 - 2013-11-02 23:27:32 UTC
i was having this issue with only of of my 2 online accounts, got so hacked off with this happening on my main i closed the client down.

after closing that client down my alt then started getting in.

rebooted, ran the repair tool etc, still doesnt fix it
Hedion ArcheTrader Visteen
Imperial Shipment
Amarr Empire
#693 - 2013-11-05 18:27:31 UTC
the same for me.
i started getting this socket error popup very frequently the last days or weeks.
never had those before.
it's just very annoying and smth should be done with that on CCP side.
Carinae
Masuat'aa Matari
Ushra'Khan
#694 - 2013-11-10 21:21:16 UTC  |  Edited by: Carinae
I have been successfully logging in and staying on with perfect stability for 10 years, using ADSL with various ISPs
14 days ago I upgraded to fiber with 'EE' in the UK, (just outside London) 30Mbps Down and 10Mbps up nice and fast, but, and it is a big BUT, I am now getting 'Connection Lost' and 'Socket Closed' errors every 2-5 mins


Unplayable now.

Could it be that this is fiber related or is the consensus that this is ISP related?


---
C:\>tracert 87.237.39.180

Tracing route to srv180-h.ccp.cc [87.237.39.180]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 5 ms 6 ms 172.16.14.4
3 * * * Request timed out.
4 12 ms 6 ms 6 ms 213.1.117.77
5 7 ms 7 ms 8 ms 213.1.67.54
6 8 ms 8 ms 8 ms 213.1.78.252
7 11 ms 10 ms 10 ms 213.1.79.26
8 8 ms 7 ms 7 ms 213.1.79.165
9 11 ms 11 ms 11 ms 87.237.20.242
10 12 ms * 11 ms ccpgames.com [195.66.226.23]
11 11 ms 11 ms 11 ms te-d2-e2.ccp.cc [87.237.37.246]
12 12 ms 11 ms 12 ms srv180-h.ccp.cc [87.237.39.180]

Trace complete.

So timing out at hop 3?

OK, it is also timing out on hop 3 when I use Google 8.8.8.8 to do a tracert so this may well not be the problem.

What other method is there to detect a disconnect error/socket loss

C.
Dustin Aivo
State War Academy
Caldari State
#695 - 2013-11-14 18:00:46 UTC
In Virginia, USA and have Comcast cable internet.

Get random socket errors. I play on one PC and my son plays on another PC. Randomly sometimes far in between other times a couple times in an hour one or both PC's will get the socket closed message.

Just starting to get annoying so just starting to investigate but am thoroughly confused on what the issue could be.

Have a wired 1G connection in the house.
Have a newer Motorola modem.
Pay for second tier internet through Comcast.
Internet never disconnects (Used to have that problem and would have to cycle the router, but I upgraded the router and the service from Comcast and that issue is gone).
We also play Planetside 2 and can do that for hours with no noticeable issues with lag (I don't have lag in EVE either that I have seen but haven't played with big amounts of players yet either) and no disconnects (except when Sony's servers crash).
Also never have issue streaming Pandora, Youtube or Netflix, etc...

So while I understand the ISP argument and why there could be issues, how can so many other things I do such as Planetside 2 which I feel is a great apples to apples comparison handle it while EVE can't? And does that argument then support the people on here who say it is a CCP problem
Fatima Kara-Khanid
#696 - 2013-11-15 07:53:43 UTC  |  Edited by: Fatima Kara-Khanid
When you call your ISP regarding connection problems, the first tier operators always tell you to reset your router/modem and then if not solved, turn it of for 5 minutes. It is a "dont bother me bottleneck" in place by the technicians, a kind triage, because doing that MAY solve or patch up a lot of connection problems they may be caused, causing or passing through from their own providers. (Customer ISP are usually the last one in a very big line of providers).

You will pass by a lot of routers if you are not in the same network as the server you are connecting, and that route of routers may vary to the point that farther countries can actually have shorter routes in some cases. That sometimes make the ping speed faster than the actual data transfer. Complex packets are divided and may be subject to more errors than simpler packets.

The third condition is multiplexing. Some ISPs asure you a speed based on the multiplexing of a slower line in parts. That is almost exclusively done by cable and telephone ISPs, and although you have 10x mbps speed, the actual speed of your line is 1x. When you are browsing, or doing anything that doesnt rely on immediate responde to commands, the 10x speed can be in place, and that is why navigation and downloads can be very fast, aswell as pings and other similar applications. When it comes to synch apps, like VoIP, Games, and etc, those connections cant enjoy the 10x speed promised, and they need to operate in the limits of the line. I had some "couple months" time in several countries due to work issues, and a lot of places in the world ISPs do that. All those doing it bring problems to VoIP and Games.

If your ISP runs protection to P2P, VoIP or similars, or even some crappier bw protections, it can make eve disconnect aswell. That is why in some cases VPN can help.

If you can use a internet connection that doesnt use multiplexing, even a much slower connection can give you a better eve experience. Neverthless, if you have a multiplexed to hell connection of 1gbps, it may have you dced as fast as any other multiplexed connection.

This is really not CCP fault regarding the connection. Other mmos solved this thing by making multiple servers for different things, including "online servers" that use non synch methods to verify if you are online and use an exclusive connection only for that. That is why some mmos have actually itens servers, market servers, world servers and so on.

You dont need to create "realms" or etc to implement multiple server connection, but if it is to end the socket screen of death problem, the only way to have it 90% solved is to implement layered connection.

Concept Warfare: Argument made by changing the concept the words used actually refeer to. Often used with: Stick Figure Argument - Red Herring - Ad Hominen - Reductio ad Absurdum
Lucifer Dadunur
Republic Military School
Minmatar Republic
#697 - 2013-11-20 05:23:38 UTC
So this is happening to me too with high speed internet on a motorola modem and just monitering connection there isn't a loss of any bandwidth when the connection goes out. It's really pissing me off because I just lost my hurricane to a bunch of drones in a relic site on perfect ETHERNET connection. I'm not saying it's CCP but it sure as hell isn't me.
Additionally I was playing with my brother at the same time and right then I was disconnected 3 times in a couple of minutes (I couldn't even warp out because it dropped that quickly) and he was fine. I switched to wireless to no avail. Could I at least get my ship back? -.- I wouldn't have died if I stayed on and my armor repairers/hardeners had stayed operational
Carinae
Masuat'aa Matari
Ushra'Khan
#698 - 2013-11-20 22:56:10 UTC
Still unable to play, dropping every 2-5 mins.
Fiber provider has been monitoring the line for over a week and it has been perfect.

Do go back to ADSL or do I give up EvE after 10 year.

I just cant play it anymore!
Yutou Narukami
Garoun Investment Bank
Gallente Federation
#699 - 2013-11-21 03:42:34 UTC
I've gotten this error about 2 or 3 times over the past few days ever since Rubicon went live. If I remember correctly I had similar issues following the deployment of Odessey so it may have to do with general instability due to new features, as well as an increase in player activity. I have a wireless connection which isn't all that good, it works 90% of the time, but more often than not being in heavily populated systems or having a lot going on will cause it to lag.

I can't help but notice that it seems things have been a bit more laggy ever since Rubicon, I'm hoping there will be some general fixes released soon that will improve performance.
Talena Field
Center for Advanced Studies
Gallente Federation
#700 - 2013-11-29 15:52:14 UTC
I had the same problem. I was not able to play because after some minutes of play i received the "socket was closed" error.

I tried different things. At the end i cleared all cached data in the client. And it works! No more "socket was closed" error since then.