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Unscheduled downtime - Sunday, June 2nd, 2013

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zacrron
Black Lagoon Co
#461 - 2013-06-02 06:31:11 UTC
im still unable to connect to TQ but now im able to log on to SiSi and there appears to be no problem on there but still no TQ
Matanui1488
Fusion Enterprises Ltd
Pandemic Horde
#462 - 2013-06-02 06:33:20 UTC
uh not really a problem but why is the launcher showing the password block and some other things in Russian?
gargars
Willco Inc.
#463 - 2013-06-02 06:34:23 UTC  |  Edited by: gargars
Logon screen still in Russian. Not using it. Who knows what else borked?
heavyweaponsmaster
State War Academy
Caldari State
#464 - 2013-06-02 06:35:06 UTC
I had to end up playing Black Ops 2... omg ... YOU CANT ACOMPLISH ANYTHING ON THAT STUPID GAME !!!

Eve, I make a few hundred mill and i can get a plex... thus playing for free...
Black ops 2, you run around shooting people...

For the First 5 minutes its fun and cool, that is untill about 20 minutes later your doing the same thing and you acomplished the same thing that you did when you first got on... NOTHING !!!!

I want some SP ... 1mill should do :P
Capt Starfox
GoonWaffe
Goonswarm Federation
#465 - 2013-06-02 06:36:31 UTC
ahh socket closed error, how I've missed you ;)

Abandon all hope ye who x up in fleet
Net7
MyLeftArmy
#466 - 2013-06-02 06:37:00 UTC  |  Edited by: Net7
BOTH the Launcher and the Website showing in a NON-ENGLISH language...

I SMELL A DIRTY HACKER... or horribly inept coding... someones getting 10 lashes!



EITHER WAY, this FAIL half-arse launcher needs to go!

Id be more supporting if it WORKED more often then NOT, but... theres more NOT then working :/, not to mention the other half of the half-arsing is that you still have to login to select your character! If it was like the launcher for League of Legend's where you logged in with your account, THEN selected your CHARACTER then LOADED INTO the game, id be impressed... as it is right now... HALF-ARSED!
Kaltoney
Imperial Shipment
Amarr Empire
#467 - 2013-06-02 06:37:02 UTC  |  Edited by: Kaltoney
gallmarr wrote:
so.... can we get another 50k skillpoints for the trouble Big smileBig smileBig smile

any eta on when eve is back?


if you give extra skillpoints to compensate, please give points character being skill in queue. not to having largest point
Techstrategyremake
State War Academy
Caldari State
#468 - 2013-06-02 06:37:49 UTC
since this unscheduled downtime finish every time i try to log in i get socket closed just after the log in page
Arelorn
Daader-Gost Mining Academy
#469 - 2013-06-02 06:38:52 UTC
It dawned on me; Could you guys think of a better plan than to make Planetary Interactions include underground installations? It would be sweet to have players in DUST get to play in research facilities made on a planet that was invaded in a hostile takeover.

You could have an ice miner building pretty sweet underground places while he was mining an asteroid... ...and it would let people stack the installation structures right on top of a resource. If you're going to make a hole, why not fill it with storage space and a lauchpad?

Hey! It's up now! Cool!
Sabin Minks
SergalJerk
Test Alliance Please Ignore
#470 - 2013-06-02 06:38:58 UTC
When this mess first started earlier today. Me and my friends. Did Tracert. Or trace route. Saw that it was breaking some where in the UK. When it comes to hops.

I am not sure a lot of people realise that one route to CCP was broken.
The shortest route between you and them. I would imagine they are having something rerouted or something jury rigged, with internet mechanics rigging level 5 and advance internet mechanics rigging level 5.

Hell I am still getting this in my tracert

7 31 ms 31 ms 31 ms verisign-gw.customer.alter.net [152.179.50.98]
8 35 ms 36 ms 35 ms 199.16.95.138
9 * * * Request timed out.
10 * * * Request timed out.
11 -----------> all the way down the hop line to CCP.

And i am on tranquility right now. I would imagine the work around involved, hops through the russian network?

I am no internet/networking guy. So yea..I dont have a clue how they're getting it to work. They just are.

Who knows.

Sit back, play a console, a facebook game, or something to take up some time. SP whiners... Petion your case to the overlords.
Paden Godric
Gambling broke my Wallet.
#471 - 2013-06-02 06:39:10 UTC  |  Edited by: Paden Godric
Launcher and other login screens are showing contextual information in Russian currently, I am in the united states so this should not be happening.Eve does run via exe.exe for those of you whom can i can not as i have windows 8 and this file just closes socket however has gotten most of my friends online. I am curious as to remaining time if known or estimated, as well as what we are recieving for our personal patience as customers of ccp.
Sushi Nardieu
Federal Navy Academy
Gallente Federation
#472 - 2013-06-02 06:39:28 UTC
hahaha. the coffee.

The Guns of Knowledge 
Lubin Melzar
Corefire Industries
#473 - 2013-06-02 06:39:57 UTC
Hello,

This is my first forum post. I am not a network expert but I have seen a few good posts
here that might help resolve the problem(s) root cause.

1. do a command line ' tracert client.eveonline.com'

2. ping the timeout route ip address.

This is part of what I got from Edmonton, Alberta, Canada. ( did it several times over about 45 minutes):

Tracing route to client.eveonline.com [87.237.39.166]
over a maximum of 30 hops:

1
2 *** Personal route Info removed """
3
]
4 24 ms 27 ms 23 ms rc2wh-tge0-15-1-0.vc.shawcable.net [66.163.69.12
1]
5 54 ms 55 ms 57 ms xe-1-1-0.r1.bb-fo.sfo1.vrsn.net [198.32.176.30]

6 59 ms 203 ms 227 ms 199.16.95.146
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * ^C

C:\>ping 199.16.95.146

Pinging 199.16.95.146 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 199.16.95.146:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

During this time I could not log in using the launcher. I could after several tries get in with the 'bin\EveFile.exe' method.

Then I tried the command line 'ipconfig /flushdns' suggested in another post.

I can now log in with the launcher. (I have tired it 3 times with success)


Please note that forum access and my login to the forums was is still 1. slow and 2. not sucessfull every time.

The root cause appears to involve the network around ip address 199.16.95.146 and possibly dns name resolution.

Hope this helps.
Daverous Skywarrior
The Scope
Gallente Federation
#474 - 2013-06-02 06:41:05 UTC
Hmm, new to the game, only a few months, If this is what I have to look forward to not sure how long I will stay.I understand a min crew IT dept on the weekend, but when there is a problem, 4-6 hours is un sat, 10 years on-line, like I said hmm
Sex Slave Girl
Absolute Order XVIII
Absolute Will
#475 - 2013-06-02 06:42:11 UTC
CCP Falcon wrote:
The Tranquility cluster has been taken offline as of 03:06 UTC in order to enable us to investigate several network issues that have occurred this morning.

We currently have no ETA for the server to be brought back online, however we will update this forum thread as and when more information becomes available.

We apologize for this unexpected downtime, and any inconvenience it may cause.


UPDATE - 03:06 UTC - Tranquility Offline
UPDATE - 03:30 UTC - We are currently investigating several network issues
UPDATE - 03:31 UTC - COFFEE 0_o
UPDATE - 03:52 UTC - Investigation into the current network outages is still ongoing
UPDATE - 04:10 UTC - We are currently bringing Tranquility online in VIP mode for testing
UPDATE - 04:11 UTC - MOAR COFFEE
UPDATE - 04:17 UTC - Testing is now complete and VIP mode has been lifted
UPDATE - 04:30 UTC - We are currently investigating several login issues that are being experienced
UPDATE - 05:00 UTC - Investigation into ongoing login issues is currently in progress
UPDATE - 05:01 UTC - SO MUCH COFFEE
UPDATE - 05:30 UTC - Investigation into login issues is ongoing - Please bear with us
UPDATE - 06:00 UTC - We are currently working toward the root cause of current login issues


Coffee? YOU SPILLED COFFEE ON THE SERVERS and are cleaning it up now?! omg :O
DPkillerbean
Dutch Legions
Solyaris Chtonium
#476 - 2013-06-02 06:44:11 UTC
WTF i can not read this ....
Fedman Kasad
Sebiestor Tribe
Minmatar Republic
#477 - 2013-06-02 06:44:52 UTC  |  Edited by: Fedman Kasad
dear CCP

please roll the launcher back to this it just did its job and worked !!! http://www.youtube.com/watch?v=dVJLAg6lWOY

OH how i miss it

this new thing errors out all over the place ... russian as well ... aussie tz here


grrrrrr you wrecked it for what ?
Habaticus
Center for Advanced Studies
Gallente Federation
#478 - 2013-06-02 06:46:21 UTC
Ok time to get some feedback on the "Socket was closed" issue. Can now get to the game, but it drops my characters before bringing up the game. OS Win 8.

Just anything like "we know - working it - shutup for Chrissake." Anything would make happy :}
gargars
Willco Inc.
#479 - 2013-06-02 06:46:53 UTC
This is a debacle no other way to say it. Revert the launcher. I know you want your advertising forced on us but multiple days of problems is making something unpalatable simply unacceptable.
Astrid Stjerna
Sebiestor Tribe
#480 - 2013-06-02 06:49:21 UTC  |  Edited by: Astrid Stjerna
Daverous Skywarrior wrote:
Hmm, new to the game, only a few months, If this is what I have to look forward to not sure how long I will stay.I understand a min crew IT dept on the weekend, but when there is a problem, 4-6 hours is un sat, 10 years on-line, like I said hmm



This is far from typical, Daverous.

I've been playing off-and-on for about three years, and this is the first time I've ever seen the website, the server and the launcher break simulataneously. Plus, it's been building for about two days.

CCP is on the task, and they're very good at making sure that this isn't the usual pattern of operation.

Edit: One major item that indicates this isn't the usual: in all the time I've played, the biggest thing to go wrong has been that the website is down for maintenance, or the forums are offline for Scheduled DT. I've never seen my browser totally unable to find the website.

I can't get rid of my darn signature!  Oh, wait....