These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

The new launcher and the web server issues on the 21st of May: FAQ and update thread

First post First post
Author
Nometh Xergent
#281 - 2013-05-24 14:40:04 UTC
Im playing on a mac and i just got home today, i launched eve and it said "New build to download".
I did download the new build just at the log on screen and it said that it would restart and start update, but the thing is it doesn't start or even update. What shall i do? Everytime i start EVE i get the same thing. "New build downloaded, EVE is going to restart and start to update".

Im confused, what's going on?
How can i fix this?

“I’ve always loathed the necessity of sleep. Like death, it puts even the most powerful men on their backs.”

Cevin North
Red Dwarf Mining Corporation
space weaponry and trade
#282 - 2013-05-24 14:42:44 UTC  |  Edited by: Cevin North
The linux users workaround, how to get all the great futures back the windows users want but Linux style....

Make a copy of your " eve launcher" tumbnail on your desktop.

Edit its properties

Change the command line to:

wine explorer /desktop=eveB,1800x1000 "c:\program files (x86)\ccp\eve\bin\exefile.exe" wine explorer

Where the resolution behind desktop is the resolution you want to play in (you can use fullscreen if you do not want double borders in this bix in the EVE client) My resolution sais 1800 x 1000, but change to forfill your needs

Verify the path to the " old launcher" is correct for your installation. In case of a 32 bit version of Linux you need to remove the (x86) from the path

Change the name of the window, mine is called eveB in this case to however you want to call your window. If you want multiple windows, save after changes are made, copy this tumbnail on your desktop and edid the window name to suit your need and client pile you want to launch.

Good luck on fixing your gameplay, AND using a smaller memory print than with this launcher.



For those who run windows and still have launcher problems

Listen to the gods from CCP... (sorry)
Launch your launcher thingie...
Go to your settings (right top below the X)
Go to the cache TAB and click " Clear all cached data" The client tells u it needs to relaunch then.

Wait to see if this fixes things. If not, keep reading...

Go back to that menu, but go to the EVE Client settings tab and click " EVE Online repair tool.
Keep doing this till your client is repaired, should be once or twice, depending on how big a headacke it has.

Relaunch your client and wait a long time, as it now starts to validate all files, add plasters, smoke weed and drink beer. But when the orange bar at the bottom is loaded, it should work fully.

If not... Well you got to here, start typing.
Draleth
Aliastra
Gallente Federation
#283 - 2013-05-24 14:54:03 UTC
Adding a few ¢ here I've been having some problems as a Mac user with the launcher running but game client either appearing in the dock with no active window (5 minutes later had to force quit the icon) or immediately dying (dock icon flashes in and out of existence). Yesterday it took four tries to get the game to launch. :(

I'll see if I can shell script direct wine execution of the primary EXE tonight.
Maximus Andendare
Stimulus
Rote Kapelle
#284 - 2013-05-24 15:03:33 UTC
CCP Guard wrote:
Ylariana wrote:
For the account that i'm posting from, this character has the highest skillpoints total. It is NOT however the one currently being worked on. I'm not training on this character because my focus is on another toon. Is there any way to put the points where I actually want them to be ?

If not, thats ok. I'm just asking.


I'm afraid not. It would hugely complicate the matter if we were to make changes for individuals and it's not possible right now. Sorry :P
I personally think the sp should have been applied to the training pilot, but I appreciate the free sp and the gesture from CCP nonetheless. It shows that you guys are trying to smooth over a very bumpy past few days.

Draleth wrote:
Adding a few ¢ here I've been having some problems as a Mac user with the launcher running but game client either appearing in the dock with no active window (5 minutes later had to force quit the icon) or immediately dying (dock icon flashes in and out of existence). Yesterday it took four tries to get the game to launch. :(

I'll see if I can shell script direct wine execution of the primary EXE tonight.
I've had this issue as well, and it happens normally when I've had to force quit the client for not responding (that aggravating bug where you click jump or whatever but nothing happens). After I force quit for this, I try and restart but the launcher doesn't even appear; it "launches" (the dock icon) and immediately quits. I have to end up restarting my computer. I don't think this is related to the launcher issues in this thread, however, since we haven't gotten an updated launcher yet, Draleth.

Enter grid and you're already dead, destined to be reborn and fight another day.

>> Play Eve Online FREE! Join today for exclusive bonuses! <<

Joran Sothos
H.E.L.P.e.R
#285 - 2013-05-24 15:05:27 UTC
Nice that the launcher has the auto-play checkbox. Now, how about making the launcher work? I still can't get the launcher to progress past Step 3/4 and when I close the launcher, it still leaves ghost processess running.

Thank God I can still use eve.exe.

What happens when that's removed and the launcher is still borked?
Atena Dineji
Caldari Provisions
Caldari State
#286 - 2013-05-24 15:14:47 UTC
From a practical point of view, i've already posted my opinion on the launcher here:
https://forums.eveonline.com/default.aspx?g=posts&m=3063540#post3063540

But now that i've seen the ugly look&feel of the new launcher, i felt the urge to clarify:
I want to play a game that looks mature, not some Kindergarten-app!
http://dl.eve-files.com/media/1305/launcher.png

Pretty please, leave us the possibilty to bypass this thing and don't ever "improve" the old login, thanks.
Oliver G
G Enterprises
#287 - 2013-05-24 15:18:24 UTC
Vincent Athena wrote:
...
Its so in the future they can add other buttons, like "Test server" (connects to Sisi) "Chat" (Just gives you the chat window) "Trade" (Just gives you the tools to manage orders and station inventory), "Talk" (just Eve voice), "Skills" (Just lets you do your skill tree) and so on. Many of these would be enabled for both PC and mobile devices. In the future entering your credentials will not be sufficient to show your intention as to what you want to do, as there will be many things to do.

Now, what they could do is have all those buttons show up as soon as a password is typed in. Then instead of having to type in a password, hit Enter, then click a button, you just type your password and click a button.


And this is where the problem is. Honestly, I do not see why any of these "features" are necessary or how they can be helpful. If it is not helpful, do not implement it.

The sole purpose of a launcher is to check the intstallation and update it if necessary. Without a launcher there is the need to first load the game in order to to realize you have to shut it down right away in order to update it. That is, obviously, not good. Anything else is simply not helpful, because anything else will necessarily increase the amount of actions that must be taken in order to play the game. But in 99.9% playing the game is exactly what you want to do if you start the launcher.

So yes, I am not against the launcher. I am against it being transmorphed into some strange "you can do it all with the launcher"-Command Center. Nobody needs that. Nobody wants that. I can live with the fact that we are to login with the Launcher because of SSO, but this should not make it virtually impossible to muli-box. I can even live with the fact that the iconic login screen of EVE is about to go - which is a pitty. However, the possibilty to still have an iconic character selection screen would remedy this situation and would also settle that topic for me.

Please do not get me wrong. All the possibilities you mentioned are creative and maybe worth thinking about, but in the end it all comes down to the question whether it is necessary or not. In this case it is not, and therefore, should not be implemented.
Oliver G
G Enterprises
#288 - 2013-05-24 15:21:28 UTC
mrpapageorgio wrote:

The only reason to log in currently is to enter the eve universe, so the play button is 100% pointless at this point. And I can go ahead and tell you, the only reason I am ever going to log in is to enter the eve universe. I don't care about eve tv, eve voice, or using the launcher to log into the forums or whatever else you guys think up to tack on.


This is what I am talking about.
Vincent Athena
Photosynth
#289 - 2013-05-24 15:30:30 UTC
CCP Guard wrote:
Sidrat Flush wrote:
Thanks for the free 50K skill points, would be really nice if we could have decided which character it was added to though.


I agree completely that it would be nice and in the future we may look at options to make that possible. But for these points at this time, this is the best we can do.

In the past you have allowed us to use the petition system to move the points. Im guessing thats not being done now as it would be far too much work for the existing ISD folks.

In the future maybe you could make any SP a CCP gift that gets redeemed to whatever character we wish to have it redeemed for.

Know a Frozen fan? Check this out

Frozen fanfiction

flakeys
Doomheim
#290 - 2013-05-24 15:33:11 UTC
Bloody hell i hate how the new launcher was thrown on us and as most did my share of complaining but for the love of god stop complaining about free SP not being the free SP you want/choose.

It's not 10 M sp , it's one day worth of SP ..... my god.


We are all born ignorant, but one must work hard to remain stupid.

Dersen Lowery
The Scope
#291 - 2013-05-24 15:37:43 UTC
They've talked about putting things like fitting tools and skill queue updating on the official EVE site. Still not interested in ever logging in?

Personally, I have no problem with CCP building towards the future, as long as they don't lose sight of the present; e.g., even though I only have three accounts, this launcher does not sound like a step forward for me. Maybe eventually it will be?

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

CCP Guard
C C P
C C P Alliance
#292 - 2013-05-24 15:42:33 UTC
All right, so the Grand Venerable Game Master Spiral, the benevolent guardian saint of skill trainers and protector of all that is good in this world, came to talk to me and apparently the Game Masters will be looking at the possibility of moving skill points between characters for those that petition it. This will only be considered for characters located on the same account. Hug a GM today.

CCP Guard | EVE Community Developer | @CCP_Guard

Atena Dineji
Caldari Provisions
Caldari State
#293 - 2013-05-24 15:50:23 UTC  |  Edited by: Atena Dineji
CCP Guard wrote:
All right, so the Grand Venerable Game Master Spiral, the benevolent guardian saint of skill trainers and protector of all that is good in this world, came to talk to me and apparently the Game Masters will be looking at the possibility of moving skill points between characters for those that petition it. This will only be considered for characters located on the same account. Hug a GM today.


Well, obviously you're trying really hard to apologize for all the problems the launcher caused and i really like that.
So, after all that complaining from my side, i just wanted to thank you for the 50k sp and all that effort to set things right.
Good guy CCP.
Now give yourself a hug and then get back to work :P
Sarah Stallman
Pen2 Logistics
#294 - 2013-05-24 15:50:50 UTC
Yay skillpoints. I'm far less interested in a day's worth of SP and far more interested in being able to easily log in to my four accounts every day from now on.

Not to sound ungrateful, but it worries the crap out of me that the only CCP involvement I've seen in these threads is either placating or talking about feel-good moves for a subset of your effected playerbase.
Thirdsin
Sebiestor Tribe
Minmatar Republic
#295 - 2013-05-24 16:00:31 UTC
My 'Launcher' xmas list:

Make it easy for me to launch my accounts, not harder like was just done.
  • Instead of a drop down list of accounts, give me a checkbox with a icon'd list of accounts - think character selection screen.
  • As i check the box, let me enter a password next to the account icon.
  • I'd really like a save password option too.
  • Let there be a single time i click 'Launch' to fire up the selected accounts.

  • Ready for the grand finale?

  • Save each account's Display Settings (Audio too plz). No longer will have to move each account to my multiple monitor setup, also changing res/graphic settings for each. They will just return to how they were when i last logged off.


  • I appreciate the 'mea culpa' from CCP with the gift of a day's training. But the fact of the matter is something like this never should have happened. Zero excuse for screwing with your customers because someone/group didn't do their job. Your customers are why you are in business. A rushed/botched update that no one wanted managed to anger the lot. Take some lessons from this and move forward.
    Doublewhopper
    Temporary Assignment
    #296 - 2013-05-24 16:19:53 UTC
    Is this thread also being closed down after 134 pages of playerbase rejection of the launcher or even earlier?

    It is really nasty if you have an ongoing discussion for a few pages where no CCP response is give to just have the thread closed and opened somewhere else.

    What is the point in discussing with the players if there is no space for change of plans.

    For me it looks like the plan of the launcher is followed through, no matter what the players think. And that makes me think.

    I can not log on my character with the new launcher. Period. It is not user friendly and does not account for multiple accounts and computers.

    I think it is best to go to a monthly subscription plan to be able to react when you can not log on anymore.

    This is just insane. I'd rather play the game than discuss this stuff in the forums.

    But you force me to discuss this stuff in the forums. I do not like this force on me.
    Albireo Kalem
    Currywurstbande
    #297 - 2013-05-24 17:08:57 UTC
    Is there a reason, why some account got the SP and some didn't?

    I didn't get any and some of my friends are telling me that they got the SP only on some accounts and not others.
    CCP Guard
    C C P
    C C P Alliance
    #298 - 2013-05-24 17:33:48 UTC
    Albireo Kalem wrote:
    Is there a reason, why some account got the SP and some didn't?

    I didn't get any and some of my friends are telling me that they got the SP only on some accounts and not others.


    Accounts that were active during today's downtime? If so, please tell your friends to file a petition.

    CCP Guard | EVE Community Developer | @CCP_Guard

    Spyke Spiegil
    Republic University
    Minmatar Republic
    #299 - 2013-05-24 17:44:47 UTC
    i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

    I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

    If I do not get any compensation for the lost days I will leave this game!!
    Digger Dan
    University of Caille
    Gallente Federation
    #300 - 2013-05-24 17:53:25 UTC
    CCP Atropos wrote:
    ...
    We're actively working on these issues and if you check against Singularity you should see that switching user accounts resets the 'Launching...' state of the button.

    What button? The launcher screen gives me no buttons at all, just a blank, horizontally-scrolling panel, covering the whole left half of the launcher-window, where the buttons are supposed to be!Cry