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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

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Author
Doc Fury
Furious Enterprises
#261 - 2013-05-24 13:23:01 UTC  |  Edited by: Doc Fury
If I create and distribute an ad-blocker for the new marketing tool launcher, would that be considered an EULA violation?


edit:

Correction: Would anyone who uses the above add-blocker be violating the EULA?

There's a million angry citizens looking down their tubes..at me.

Bones Outten
Council of Economic Advisors
Bitter Vets n Noobs
#262 - 2013-05-24 13:23:14 UTC
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.

Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.


Nice! & thank you :)

Shame multi account login is much more of a grind now :(
Xamiakas
Galactic Industries Inc.
#263 - 2013-05-24 13:30:20 UTC
Doc Fury wrote:
If I create and distribute an ad-blocker for the new marketing tool launcher, would that be considered an EULA violation?



if you come up with one, PLEASE, DO let me know.. :D sounds like a really good idea.

<-- unbelievably low tollerance to stupidity in people. That + you being your mother's child might aswell be the main reason why i am NOT your father.

CCP TheRambler
C C P
C C P Alliance
#264 - 2013-05-24 13:31:09 UTC
Hi, we just deployed to TQ the new version of the launcher webpage that among other things adds the "Auto play" feature. If you see the checkbox but the client still doesn't automatically start, please clear your cache and try again

Thanks!
Alphea Abbra
Project Promethion
#265 - 2013-05-24 13:36:11 UTC
CCP TheRambler wrote:
Hi, we just deployed to TQ the new version of the launcher webpage that among other things adds the "Auto play" feature. If you see the checkbox but the client still doesn't automatically start, please clear your cache and try again

Thanks!
The following questions were directed at Atropos, but if you can answer it I promise not to be picky.

Alphea Abbra wrote:
Alphea Abbra wrote:
CCP Atropos wrote:
.
Do you have metrics for how many log in with the launcher, compared to those who do it without?

Will CCP repair the launcher (at least to former usability) before or after you remove the ability to start the game (bin/ExeFile)?

Can we assume that SiSi testing will have as much effect in the future as it had here?

Is it irresponsible to post that "[our] voices have been heard loud and clear and [you] been busy taking notes so [you]'d like to ask [us] to help [you] move forward (...)" -- each summer in 3 years, due to releasing bugs in beta to the live servers?

Would you say that CCP should have released the new launcher, if they had known the effects?
Adding to my list of questions:
How long do you think the warning will be when you remove bin/ExeFile?

Should we cancel our accounts now, or does your notes tell you that you entirely ****ed up for the 3rd summer in row?

Given the almost 3k angry posts over 2 official threads (+ all the unofficial), do you recognise problems with the design itself of the launcher?

If you look at customer trust in the company, do you think this adds to or subtracts from that amount of trust?

Xamiakas
Galactic Industries Inc.
#266 - 2013-05-24 13:40:21 UTC
Alphea Abbra wrote:
CCP TheRambler wrote:
Hi, we just deployed to TQ the new version of the launcher webpage that among other things adds the "Auto play" feature. If you see the checkbox but the client still doesn't automatically start, please clear your cache and try again

Thanks!
The following questions were directed at Atropos, but if you can answer it I promise not to be picky.

Alphea Abbra wrote:
Alphea Abbra wrote:
CCP Atropos wrote:
.
Do you have metrics for how many log in with the launcher, compared to those who do it without?

Will CCP repair the launcher (at least to former usability) before or after you remove the ability to start the game (bin/ExeFile)?

Can we assume that SiSi testing will have as much effect in the future as it had here?

Is it irresponsible to post that "[our] voices have been heard loud and clear and [you] been busy taking notes so [you]'d like to ask [us] to help [you] move forward (...)" -- each summer in 3 years, due to releasing bugs in beta to the live servers?

Would you say that CCP should have released the new launcher, if they had known the effects?
Adding to my list of questions:
How long do you think the warning will be when you remove bin/ExeFile?

Should we cancel our accounts now, or does your notes tell you that you entirely ****ed up for the 3rd summer in row?

Given the almost 3k angry posts over 2 official threads (+ all the unofficial), do you recognise problems with the design itself of the launcher?

If you look at customer trust in the company, do you think this adds to or subtracts from that amount of trust?


i`m honestly convinced that writing in smaller words and shorter sentences would more likely net an answer from ccp... :D

<-- unbelievably low tollerance to stupidity in people. That + you being your mother's child might aswell be the main reason why i am NOT your father.

flakeys
Doomheim
#267 - 2013-05-24 13:43:50 UTC
veera Haklar wrote:
Any way around the sp going to highest current sp toons on an account, The highest sp toon on my account is certainly not my main, and is infact a character i don't even use anymore, or should i just shut up and be greatfull? :p



Yes you should.

We are all born ignorant, but one must work hard to remain stupid.

Sugar Von MurdererTits
Sebiestor Tribe
Minmatar Republic
#268 - 2013-05-24 13:54:00 UTC
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.

Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.


We don't deserve you CCP. Thanks for the free SP! Pirate
CCP Guard
C C P
C C P Alliance
#269 - 2013-05-24 13:56:58 UTC
Ylariana wrote:
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.

Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.


For the account that i'm posting from, this character has the highest skillpoints total. It is NOT however the one currently being worked on. I'm not training on this character because my focus is on another toon. Is there any way to put the points where I actually want them to be ?

If not, thats ok. I'm just asking.


I'm afraid not. It would hugely complicate the matter if we were to make changes for individuals and it's not possible right now. Sorry :P

CCP Guard | EVE Community Developer | @CCP_Guard

Enthropic
Infinite Point
Test Alliance Please Ignore
#270 - 2013-05-24 13:57:40 UTC
CCP TheRambler wrote:
Hi, we just deployed to TQ the new version of the launcher webpage that among other things adds the "Auto play" feature. If you see the checkbox but the client still doesn't automatically start, please clear your cache and try again

Thanks!


Hi, is there a trick to make the launcher actually store my username? Whenever I load it up, the logon name field is blank
CCP Guard
C C P
C C P Alliance
#271 - 2013-05-24 13:57:55 UTC
Sidrat Flush wrote:
Thanks for the free 50K skill points, would be really nice if we could have decided which character it was added to though.


I agree completely that it would be nice and in the future we may look at options to make that possible. But for these points at this time, this is the best we can do.

CCP Guard | EVE Community Developer | @CCP_Guard

Chris Hekard
Killers of Paranoid Souls
Imminent Threat
#272 - 2013-05-24 13:58:39 UTC
I would like to talk about the login screen and the way you neglect it with this new launcher.

Simply, ask you how and why you could even consider removing it!

For each new expansion you've made a new login screen, with really sweet visuals and new music two times per year.

Sometimes before i login i just sit and listen to the whole track and sink into the background of deep space, to get in a good mood before i play.

Here's a couple of old login screens which were just magnificent :

https://www.youtube.com/watch?v=N6N2-Vj2Jgo&list=PLTHUDwpXdP7g394tOZwjEFIZHEl98zOYl

Actually one of the things i've been looking forward to in Oddysey is to get a new background with some dark exploration themed music to get spaced out before i play.

And now i get this new launcher and its gone?

Type in your userinfo in a boring box without any music, and then just end up logged in? Its stupid!

Please think about this guys.
Steijn
Quay Industries
#273 - 2013-05-24 14:02:01 UTC
Enthropic wrote:
CCP TheRambler wrote:
Hi, we just deployed to TQ the new version of the launcher webpage that among other things adds the "Auto play" feature. If you see the checkbox but the client still doesn't automatically start, please clear your cache and try again

Thanks!


Hi, is there a trick to make the launcher actually store my username? Whenever I load it up, the logon name field is blank


turn off the auto close launcher option. then when you restart the launcher the next time it will have saved it and you can turn auto close back on.
Enthropic
Infinite Point
Test Alliance Please Ignore
#274 - 2013-05-24 14:02:58 UTC
Enthropic wrote:
CCP TheRambler wrote:
Hi, we just deployed to TQ the new version of the launcher webpage that among other things adds the "Auto play" feature. If you see the checkbox but the client still doesn't automatically start, please clear your cache and try again

Thanks!


Hi, is there a trick to make the launcher actually store my username? Whenever I load it up, the logon name field is blank


and also, I cleared the cache, and tried this switch character and log in again trick. no dice.
The launcher would remember my 1st accounts username, but not the usernames of any of my alt accounts.
Stephen Mcqueen
Astral Mining Foundation
#275 - 2013-05-24 14:04:40 UTC
Par'Gellen wrote:
CCP Atropos, I noticed you skipped this customer's question (the very first one asked of you) so I'll requote it here for you. Please do not ignore this twice.

Madlof Chev wrote:
I'm not sure if this is a technical limitation, but the only way in which the new launcher would actually make it faster for me to launch multiple clients than it was before would be if it were possible to launch another client that you've signed in while a client is launching. This is pretty terrible to explain, so I'll do a FORUMDIAGRAM(tm)

Previous

>open launcher
>spam return key
>speed log in while alt-tabbing


New Launcher

>open launcher
>log in
>click play
>switch user
>log in
>wait for the client to launch fully

^^^^ This is where it gets slow - I can log in faster than the launcher will let me launch clients. I really don't want to sit through this if I need to log in a cyno chain quickly and from what I can tell, you want to remove the login screen, so going through ExeFile.exe won't work around this for long.

(To be honest, I can understand how it can be pretty demoralising for something you've worked on to get bypassed by a bunch of people [practically everyone I know in-game is launching from \bin\], but this really does represent a step back in terms of functionality.)

I'd also like a reply to this issue. Having to wait several seconds for the "Launching..." button to revert back to "Play" so we can launch another client is quite ridiculous. What are you thoughts on how this can be resolved?




OOOOOOOOOOOOOOOOOr you can avoid all those steps by logging in to a charactor then logging out and "pinning" the resulting loggin screen to your taskbar(assuming you have win 7 or 8). And then right clicking the new icon and selecting the ccp.exe file for however many clients you need.(this is what i do to bypass the whole launcher and its legal too!)
Enthropic
Infinite Point
Test Alliance Please Ignore
#276 - 2013-05-24 14:12:46 UTC
Steijn wrote:
Enthropic wrote:
CCP TheRambler wrote:
Hi, we just deployed to TQ the new version of the launcher webpage that among other things adds the "Auto play" feature. If you see the checkbox but the client still doesn't automatically start, please clear your cache and try again

Thanks!


Hi, is there a trick to make the launcher actually store my username? Whenever I load it up, the logon name field is blank


turn off the auto close launcher option. then when you restart the launcher the next time it will have saved it and you can turn auto close back on.



holy crap, that did it. I just wasted 2 hours trying to figure out why it didnt work. Youre a star, thanks man.

@CCP ..ah, nvm
Alphea Abbra
Project Promethion
#277 - 2013-05-24 14:12:51 UTC
Stephen Mcqueen wrote:
OOOOOOOOOOOOOOOOOr you can avoid all those steps by logging in to a charactor then logging out and "pinning" the resulting loggin screen to your taskbar(assuming you have win 7 or 8). And then right clicking the new icon and selecting the ccp.exe file for however many clients you need.(this is what i do to bypass the whole launcher and its legal too!)

I assume you mean the EVE exe that can be accessed through directory EVE/bin/ExeFile.exe - in which case don't worry, CCP Atropos has already promised to remove that at a later, unspecified date.
Joke's on us!

At least I hope CCP exec.s can see who doesn't need a salary if this actually hurts the bottom line.
Donedy
The Scope
Gallente Federation
#278 - 2013-05-24 14:13:21 UTC
I love this free SP delivering new launcher.
MailDeadDrop
Archon Industries
#279 - 2013-05-24 14:29:20 UTC
Sidrat Flush wrote:
Thanks for the free 50K skill points, would be really nice if we could have decided which character it was added to though.

CCP Guard wrote:
I agree completely that it would be nice and in the future we may look at options to make that possible. But for these points at this time, this is the best we can do.

Seems like CCP needs a gift box in the redeeming system that, when opened, credits the "unallocated skillpoints" account of the current character. You're welcome. Big smile

MDD
Cevin North
Red Dwarf Mining Corporation
space weaponry and trade
#280 - 2013-05-24 14:31:14 UTC
CCP TheRambler wrote:
Hi, we just deployed to TQ the new version of the launcher webpage that among other things adds the "Auto play" feature. If you see the checkbox but the client still doesn't automatically start, please clear your cache and try again

Thanks!



Yes it worked once. Then, after killing my client and relaunching the wonderfull new launcher i keep getting:

Error -7 when loading url https://login.eveonline.com/oauth/authorize/?client_id=eveLauncherTQ&lang=en&response_type=token&redirect_uri=https://login.eveonline.com/launcher?client_id=eveLauncherTQ&scope=eveC


(and this repeats after clearing cache file, repairing client, changing launcher languages to reload your client, relaunching it swacking it with a hammer, using bad language and loads more.)

And a wonderfull blank screen. Just as i was about to type " Good Job well done" i will now send you back to the drawingboard...

Trough the alternative way from the program files \ EVE \ BIN \ exefile . exe the client still works fine. So for now ill ajust my desktop shortcuts to work as it should work, with traditional login and without the development software.

Please let us know when we can try again to see if the magic works