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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

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Jarnis McPieksu
Aliastra
Gallente Federation
#221 - 2013-05-24 08:43:02 UTC  |  Edited by: Jarnis McPieksu
CCP Atropos wrote:
Kai Pirinha wrote:
Also, another thing that really bugs me: Each time there is the smallest patch, the new launcher forgets its settings (the launcher settings, not the eve settings).
So after each small patch I have to readjust my settings and add "close eve launcher after starting eve online" and more importantly remove the tick for "send error and usage logs to CCP". <--- Why do you reset this every time? I DONT WANT TO SEND YOU USAGE LOGS. ACCEPT IT!

This shouldn't happen. The EVE Launcher will try to save the settings to a yaml file located in it's cache folder, which is inside the launcher folder in your EVE installation.

If there's a permission issue (it can't save to Program Files for example) I would have expected that to have appeared to you at some point. In the case that it can't load any settings (probably because it can't save any in the first place) it will load the default settings, which include the log sending being enabled option.

If you're able either file a bug report, and we can work on fixing this or copy the logs to pastebin where we can look at them. This very much isn't how it should work, and I would really appreciate the bug report and logs.


DO NOT WRITE SETTINGS TO PROGRAM FILES FOLDER.

Bad programmer.

No twinkie.

Go read Microsoft development guides. Right now.

Local Application Data User-specific and computer-specific application settings

On Windows 98 and Windows Me
%windir%\Application Data
On Windows 2000 and Windows XP
%USERPROFILE%\Local Settings\Application Data
On Windows Vista and later
%USERPROFILE%\AppData\Local

This is where you should store all user-specific and computer-specific application settings. If you are doing something else, you are DOING IT WRONG.

Also any caches should be in %TEMP%, not under Program Files.

Only thing you should ever write to Program Files folder is actual binaries of a program during installation process. Patcher is just another form of installer so obviously it should elevate to required privileges whenever it is doing this (=patching, itself or EVE) but whenever this occurs, it should separately ask for escalation, get the rights to write there and do it. For normal "verify we are up to date, log in" it should not require admin rights. It should never write settings to Program Files (there is \Appdata\Local in user profile folder for that purpose)

...and yes, many game developers do this wrong. This is why I personally always install everything to another drive/folder so I don't get applications breaking due to this. But you are still doing it wrong and you will have bugs and issues when people install to default Program Files location and use limited user accounts. Fix it.
Vaerah Vahrokha
Vahrokh Consulting
#222 - 2013-05-24 08:44:28 UTC
Steve Ronuken wrote:
Vaerah Vahrokha wrote:

Actually - and this shows how CCP's mentality is part of the problem - CCP employees should NEVER dare to say that CCP "does not support XYZ", because they should show respect to those feeding their meals.


So if I were to complain that I couldn't get Eve working on my graphic calculator, someone working for CCP can't say 'we don't support that'?


"does not support" - You're on your own.



It worked. It works. They made money out of it. For years and years.
It's not a NEW request or some novel "we made a tentative new game alpha version, if it won't work, no big deal".

Pray tell me, any specific reason why to spit in those users face after years, when what breaks is an asinine, little and (for now) even optional piece of software that the users themselves have shown they can re-implement in an afternoon?
Derimas II
Derimas's Corner
#223 - 2013-05-24 08:56:56 UTC
I'm sick of hunting through all these forums for a fix...
CCP updated the launcher so that it didn't work, then we're told a work around then another patch comes out and I see it only tries to patch your client on C: which is an issue if your client is on another drive or from what others are saying doesn't work either way.

So now like what sounds like a lot of other paying customers I can't even log on to the game... we have a saying for this were I come from, well there are a few actually and one of the nicer one's is "this is **** poor"

So what happens now? am I expected to troll through 1000's of posts to maybe find a fix eventually?
Or do I just keep trying the client and it's endless update until it works?

You wouldn't want to be a new player trying to log on to this farce...
Esrevid Nekkeg
Justified and Ancient
#224 - 2013-05-24 09:01:00 UTC  |  Edited by: Esrevid Nekkeg
CCP Atropos wrote:
pmchem wrote:
What is the response of CCP to the concept of the login screen being iconic art?
https://forums.eveonline.com/default.aspx?g=posts&m=3070688#post3070688

Iconic art, and an excellent new player experience, which is now gone.

I agree that the old login screen was iconic, and I understand the passion with which many people have objected to it's deprecation. We've been discussing this quite extensively amongst the teams involved and we have some ideas that mesh with the move of login to the EVE Launcher and the desire to have an immersive experience akin to the current one.
The thing is after logging in, instead of looking at a loading bar with a beautiful piece of SF art in the background (animated!), I'm now looking at a black screen with a crude loading bar that takes just as much time before forwarding me to the character select screen as before.

Suffice to say I take the SF art any day over the black screen...

CCP Atropos wrote:
Could you tell me your reasons for having more than one installation (either physical or via junctions/symlinks) if you are able to start a client with a given set of settings.
Although the question was directed at someone else, I will give you my reason why I have two installs, one for each of my accounts.
I have one computer and two screens. A main screen running at 1920x1080 and a secondary screen running at 1360x768. If I where to use the launcher from install one to launch both accounts, the one that goes to the main screen has all settings correct, but the one that goes to the secondary screen has not, resulting in everything in game being to big for that screen. The reason being: all adjustable UI fields in game (Chat, overview, Neocom, Inventory, Market, Station services, etc., etc.) have been optimized per account (account one > main screen, account two > secondary screen) to accommodate the respective screen size.
Vice versa, If I where to launch from install two, everything on the secondary screen is correct but on the main screen is way to small. So I either have to use two launchers, or (as I do now) launch both accounts from ...\eve\bin.

Which has as added bonus: Looking at beautiful animated SF art while logging in (see above)....Big smile

Here I used to have a sig of our old Camper in space. Now it is disregarded as being the wrong format. Looking out the window I see one thing: Nothing wrong with the format of our Camper! Silly CCP......

Jarnis McPieksu
Aliastra
Gallente Federation
#225 - 2013-05-24 09:06:43 UTC
Derimas II wrote:
I'm sick of hunting through all these forums for a fix...
CCP updated the launcher so that it didn't work, then we're told a work around then another patch comes out and I see it only tries to patch your client on C: which is an issue if your client is on another drive or from what others are saying doesn't work either way.

So now like what sounds like a lot of other paying customers I can't even log on to the game... we have a saying for this were I come from, well there are a few actually and one of the nicer one's is "this is **** poor"

So what happens now? am I expected to troll through 1000's of posts to maybe find a fix eventually?
Or do I just keep trying the client and it's endless update until it works?

You wouldn't want to be a new player trying to log on to this farce...


Right now it sounds like their patcher is just programmed wrong (against Microsoft guidelines) which means if you install to default Program Files location, it can break.

Current workaround; Reinstall EVE to some other drive/folder where you have full read/write permissions (Program Files is a special folder with special limitations - to protect it against things like malware modifying binaries without admin privileges)

This is also why it just works fine for many people - those already have it installed to, say, E:\EVE which is just a normal folder with no limitations.
Mara Tessidar
Perkone
Caldari State
#226 - 2013-05-24 09:13:12 UTC
As usual, the ISD is running rampant through the thread purging posts that do not meet the high quality propaganda standards for CCP. Glad to see nothing's changed around here.
Smoking Blunts
ZC Omega
Goonswarm Federation
#227 - 2013-05-24 09:23:17 UTC  |  Edited by: Smoking Blunts
Mara Tessidar wrote:
As usual, the ISD is running rampant through the thread purging posts that do not meet the high quality propaganda standards for CCP. Glad to see nothing's changed around here.


cant have customers telling them how bad there product just got

OMG when can i get a pic here

Chribba
Otherworld Enterprises
Otherworld Empire
#228 - 2013-05-24 09:47:02 UTC
With the introduction of SSO in the launcher, you could easily pull the characters from the account, why not add that to the "PLAY" option already.

Even in 2006 the client carried the option to via command line log on with a character of choice (even username/passwords were supported in command line!) - I get that you might have removed the username/password part - but still selecting character should never have been removed.

If you want to streamline the login flow this is the way to go, allow the selection of as much options as possible before you click PLAY - and for those that want to streamline even more - allow us command line options please.

"eve.exe /login user,pass,character" would do wonders for my flow at least.

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

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Veruca d'Artan
Imperial Shipment
Amarr Empire
#229 - 2013-05-24 10:21:57 UTC
CCP Atropos wrote:
Mithril Ryder wrote:
I see PL is being mature as usual.

In all seriousness, this was a huge, huge (censored) of a deployment.

Any sort of new login method needs to support the following, natively, with nothing more complicated then your average eve player could be expected to figure out.

Multiple clients rapidly launched from a single install.

Multiple clients from more then one install location, while maintaining separate settings for each install path, even if an account logs in from more then one install path at different times.

Multiple clients using junction links (simlinks for you *nix dudes :) ), also maintaining separate settings for each install path, even if an account logs in from more then one install path at different times.

Any sort of cloud based settings storage *must* respect the fact that if I am logging into another machine (such as a laptop) it is possible that I want the same settings, but absolutely not the expectation. To that end, I propose the following:

The first time you log in for a given machine and install path combo, save that config info to the cloud as a non blocking background task by default.

When logging in on a new machine, where the install path is the same, don't import/use the cloud settings for that install path. If there is any local config use that, otherwise use eve defaults.

On the login screen have a checkbox "use default settings for this install from the cloud", when checked prompt the user "are you sure? existing settings will be replaced by the default cloud settings for this install path!"

On the in-game settings page, have an indication if the current client is in sync with the cloud, and if it is currently set as the default. Have a button to save the settings from that client as the default for that install path, have a confirmation prompt of course.

Once that is working, allow the cloud settings to also save more then the default. (use a randomly generated GUID stored locally in the launcher directory to track when you log in from a new computer). Allow the user to name each "computer" or "set", but assign defaults for speed.

On the login screen, have a "settings management" that opens up a list of your computers, where the settings for each install path can be set as default, or cloned between computers. If possible, separate things that are more hardware dependent (screen resolution, graphics settings) and universal (chat channels open, over view settings).

Could you tell me your reasons for having more than one installation (either physical or via junctions/symlinks) if you are able to start a client with a given set of settings.

Yes I can give you a reason: seperate paths (junctions to save diskspace) makes sure that my chatlogs stay seperate per account
Pavaroti
Corporation Blabla
#230 - 2013-05-24 10:23:13 UTC
This new launcher is just crap.. say it how it IS!

I used to launch Eve, get a Cup of Coffee and listen the awesome music with the epic screen of which update we ever were (Retribution, etc.). And now? Now we got a Crap Launcher with the same **** we got in other MMOs.

THIS Way Eve will summon to the mainstream **** the other MMos are. It WAS Epic, it WAS unique... but now?

BIG FAIL ON THIS ONE ! Evil
KIller Wabbit
MEME Thoughts
#231 - 2013-05-24 10:49:25 UTC  |  Edited by: KIller Wabbit
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.

Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.


My most experienced toon on one account is a dead in JF pilot. His training has been done for some time.. Please give us a way to move the SP points around, or sell em!

EDIT: Second thought - you're looking for a DB handle right? How about to the toon in active training at the time of the SP award?
I Love Boobies
All Hail Boobies
#232 - 2013-05-24 10:56:40 UTC
Chribba wrote:
With the introduction of SSO in the launcher, you could easily pull the characters from the account, why not add that to the "PLAY" option already.

Even in 2006 the client carried the option to via command line log on with a character of choice (even username/passwords were supported in command line!) - I get that you might have removed the username/password part - but still selecting character should never have been removed.

If you want to streamline the login flow this is the way to go, allow the selection of as much options as possible before you click PLAY - and for those that want to streamline even more - allow us command line options please.

"eve.exe /login user,pass,character" would do wonders for my flow at least.

/c



The Prophet has spoken. Better listen to the man CCP.
Stalker ofeveryone
Native Freshfood
Minmatar Republic
#233 - 2013-05-24 10:59:26 UTC
I love the new launcher, it is very efficient.
Vaerah Vahrokha
Vahrokh Consulting
#234 - 2013-05-24 11:07:26 UTC  |  Edited by: Vaerah Vahrokha
Pavaroti wrote:
This new launcher is just crap.. say it how it IS!

I used to launch Eve, get a Cup of Coffee and listen the awesome music with the epic screen of which update we ever were (Retribution, etc.). And now? Now we got a Crap Launcher with the same **** we got in other MMOs.

THIS Way Eve will summon to the mainstream **** the other MMos are. It WAS Epic, it WAS unique... but now?

BIG FAIL ON THIS ONE ! Evil


What they don't get, is that we play with EvE for its unique and often amazing features.

They keep removing uniqueness (and also features), streamline it down to some low 2 digits IQ loluser target. A target that they still miss even dumbing down the game, because there are many more "normal users" who don't subscribe to EvE because of its shortcomings and bad usability than people who can't understand that "HellFIRE missile" means - OH MY GOSH - thermal damage.


Dear CCP, once EvE is like any other average MMO, will we keep bearing with the outdated graphics? With the most terrible PvE? With the low skill, mediocre "lol mouse clicker" ships control system? With horrors-just-above-draft-status like PI?

With things like the "user" (AH AH AH) POS / corporation / invention / manufacturing interfaces?


Once EvE will be brought down to be just another Korean thingie, with its mediocre bloatware launcher and no log in screen graphics to save on costs, will PvP alone keep EvE afloat?

I sincerely hope so, but I am not so sure. Because an average MMO is easily compared to the other average MMOs, and EvE does not stand a chance even against other products save for the PVP.

People, some or later, get TIRED of this never ending bullcrap.
Sidrat Flush
Deep Core Mining Inc.
#235 - 2013-05-24 11:34:14 UTC
Thanks for the free 50K skill points, would be really nice if we could have decided which character it was added to though.

Its time to stand up against the bad empire based CEO telling falsehoods about what new characters can accomplish and pushing them towards an in game experience of drudgery and loneliness keeping them in the shadow of ignorance for at nest their own profit at worse apathy towards all the experiences that Eve has to offer.

Xer Jin
XER'S LONE SOLOS CLUB
#236 - 2013-05-24 11:39:43 UTC
i don't like this launcher the old one was much more user / multiboxer friendly also you got rid of the play button thats not cool also now whenever you make a change to the launcher it takes 10 min to verify the client this sucks plz make a better launcher or bring back the old one
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#237 - 2013-05-24 11:42:30 UTC
Chribba wrote:
With the introduction of SSO in the launcher, you could easily pull the characters from the account, why not add that to the "PLAY" option already.

Even in 2006 the client carried the option to via command line log on with a character of choice (even username/passwords were supported in command line!) - I get that you might have removed the username/password part - but still selecting character should never have been removed.

If you want to streamline the login flow this is the way to go, allow the selection of as much options as possible before you click PLAY - and for those that want to streamline even more - allow us command line options please.

"eve.exe /login user,pass,character" would do wonders for my flow at least.

/c



This kind of thing, combined with a selectable settings directory would be pretty close to perfect. If somewhat riskier ;)

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter

J3ssica Alba
Federal Navy Academy
Gallente Federation
#238 - 2013-05-24 11:43:32 UTC
Thanks for the free sp especially considering that I could login normally =D CCP guard, best guard!
This is my signature. There are many others like it, but this one is mine.  Without me, my signature is useless. Without my signature, I am useless
Chounedi Hanaya
Ministry of War
Amarr Empire
#239 - 2013-05-24 11:43:46 UTC
What a hell it is?We must use this big square after Odyssey?Shocked
Daimon Kaiera
Deep Core Mining Inc.
Caldari State
#240 - 2013-05-24 11:44:30 UTC
50,000 free sp?

I'm fine with that. It's awesome.

.... . .-.. .--. / .. / .... .- ...- . / ..-. .- .-.. .-.. . -. / .- -. -.. / .. / -.-. .- -. -. --- - / --. . - / ..- .--. / ... - --- .--. - .... .. ... / ... .. --. -. .- - ..- .-. . / .. -.. . .- / .. ... / -. --- - / ... - --- .-.. . -. / ... - --- .--.