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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

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Hagbard Solaris
Omega Eternal
#121 - 2013-05-23 21:35:55 UTC
Smoking Blunts wrote:
Hagbard Solaris wrote:


Then you open a browser window independently instead of using the launcher to gate to whichever SSO capable Eve website you wish to use. Then the SSO credentials from the launcher wouldn't be passed to the website. The purpose of SSO is to allow you to log in once and change between account management, forums, community etc without having to sign in at every website. If the launcher uses SSO then it should log you in to each of these websites as you click the link on the launcher. That way if you wish to post on the forums with the account you have logged in on the launcher, you don't need to sign in again. If you wish to post as someone else, you manually open a browser and log in as whomever you wish.


so why have the launcher then? the old client allowed me to do this.

SSO is all well and good if you only have 1 or 2 accounts, but when you run more than that, you now get screwed by SSO. this is what needs to be addressed and currently is not even a speck on ccp's radar


Because CCP Phantom said in the original Threadnaught that the Launcher would use the new SSO protocol. If you choose to use it, it makes gating around the Eve universe easier. If you choose not to use it, you don't have to. I was questioning whether the new launcher uses the SSO protocol as advertised, in which case it is not working correctly, or if CCP Phantom was inacurate when he said that it did.

What if New Eden was a virtual prison and we're convicts in a prison pod somehwere?
Asuri Kinnes
Perkone
Caldari State
#122 - 2013-05-23 21:36:56 UTC
CCP Guard wrote:
we do feel this special case does require a special thank you (for your patience) from CCP.

BWAHAHAHAHAHAHA!!!!

Guard made a funny!

Bob is the god of Wormholes.

That's all you need to know.
Doublewhopper
Temporary Assignment
#123 - 2013-05-23 21:37:10 UTC
CCP Atropos wrote:
Cevin North wrote:
Atpros, if you remove that function, id hope you got your launcher working for linuxc and mac users too.

Im not evil tempered but ill be majorly pissed off if u lock me out of eve becouse i run linux or smackintosh, since those clients are still messed up. ( see WineHQ if u dont beleave me)

Linux no. I posted a thread a few weeks ago in the Linux subforum specifically to let them know that we were working on a new Launcher and that usual caveats applied for supporting Linux. We don't support Linux, and so whilst I don't enjoy the fact that EVE Launcher returns a timeout error when run under Wine, I'm not going to dedicate significant resources for what appears to be an issue in Wine.

I'm open to dialog on the Linux issue however, since I'm well aware that the Linux gaming market is growing thanks in no small part to the work Steam and nVidia have been doing. That said, it's not a platform that we support and any time allocated to an unsupported platform will probably end up coming out of my spare time when I could be enjoying the wonderful Icelandic summer.

As for the Mac, you should note that we haven't released the update for the Mac yet, because we wanted to separate any possible issues to a single platform only. The problems that Mac users were reporting on the 21st were related solely to the service outage we had on our webservers.


You may want to revisit that thread of yours in the linux section again.

There is already a user providing his own coded launcher for eve using your new logon mechanics.

It comes complete with sourcecode on github.

You could integrate that solution into your broken-on-wine launcher and make it available via a checkbox or via a configuration file parameter.
Doc Fury
Furious Enterprises
#124 - 2013-05-23 21:37:44 UTC  |  Edited by: Doc Fury
Obunagawe wrote:
Atropos, do you realise that the launcher leaks memory horribly after you've closed it? Closing and reopening the launcher 10 times will result in 10 dead processes using a total of over 1GB RAM to do precisely nothing.

Just another bad thing to add to the list.



This^^.

Your marketing tool launcher does not close gracefully and always leaves at least 2 orphaned services running every time it is launched and closed. This never should have made it past QA/QC.

Also, storing character preferences and settings in the cloud is bad m'kay. If you don't know why, I'd suggest hiring someone who does, otherwise you risk repeating this debacle.

☼

There's a million angry citizens looking down their tubes..at me.
Par'Gellen
#125 - 2013-05-23 21:38:46 UTC
Vincent Athena wrote:
RadicalOne wrote:
1) start the new launcher
2) type in account name or select account name from drop down
3) type in password
4) press Enter (At this point i have indicated my intention to login with the credentials provided in 2) and 3) above)

5) Click on the 'PLAY' button (and i do mean click, the enter key doesnt work)

Step 5) above is completely pointless ! as already stated the user has indicated thier intention to login at step 4)
I can see why you (CCP) probably didnt make the "PLAY" button work by pressing the Enter Key. The user would need to press Enter twice lolz. But instead the user has to move the mouse to click on the "PLAY" button.
Any UI developer can see this is not an optimal design. Making the user stop and click on a button (without key shortcut) after the user has already told you what their intentions are is completely pointless !

Please explain what purpose this "PLAY" button serves that out-weights the inconvenience of extra clicks ? is this a UI login barrier for BOTS ? or just a shiny shiny button with extra clicks thrown in for the lolz ?

Its so in the future they can add other buttons, like "Test server" (connects to Sisi) "Chat" (Just gives you the chat window) "Trade" (Just gives you the tools to manage orders and station inventory), "Talk" (just Eve voice), "Skills" (Just lets you do your skill tree) and so on. Many of these would be enabled for both PC and mobile devices. In the future entering your credentials will not be sufficient to show your intention as to what you want to do, as there will be many things to do.

Now, what they could do is have all those buttons show up as soon as a password is typed in. Then instead of having to type in a password, hit Enter, then click a button, you just type your password and click a button.

+1 for understanding good UI design. Fewer steps is always better! I'd love to see what you mentioned in your last sentence!

"To err is human", but it shouldn't be the company motto...
Winter Archipelago
Autumn Industrial Enterprises
#126 - 2013-05-23 21:40:12 UTC
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.

Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.


If these skill points are left unused, do they count towards a clone's total SP in regards to clone cost? I have an alt (with a stopped training queue) who is on the cusp of a clone cost bump, who I don't want to go over (it has all the skills I want and need on it already).

For the Newbies: The 8 Golden Rules - The Magic 14 Skills - Finding the Right Corp - EVE University Wiki
Quiby San
#127 - 2013-05-23 21:41:40 UTC
Maybe try to move the former themed login background to the character selection screen?
That way we could get rid of the static, boring screen and keep the themed animations/models and (totally awesome) music as a nice welcome screen after logging in as well.

I often enjoy listening to the login screen music, while the graphics offer an amazing screensaver :D
Lucy Donaldson
Ministry of War
Amarr Empire
#128 - 2013-05-23 21:41:48 UTC
I just want to say that is shittest patch ever. Even new inventory system was as bad as ... this this... thing.
M Thomas
Adhocracy Incorporated
Adhocracy
#129 - 2013-05-23 21:46:25 UTC  |  Edited by: M Thomas
Do you guys/gals at CCP ever get sick of making the gameplay experience worse for the users almost everytime y'all try to improve something?
Numbe Shimbe
Concorded Saints
#130 - 2013-05-23 21:55:32 UTC  |  Edited by: Numbe Shimbe
This automatic stoopid download just cannot do it atm ..
I am quite pissed now trying around. You wanna constructive critic:
do your job and get me back online!

Back in game without launcher...
But honestly, whatafuck?
MaRU2760 133
Unit 439
#131 - 2013-05-23 21:57:22 UTC
CCP Atropos, this is getting irritating. You seem to be dancing around the issues, and not addressing them. Seems like the same old story. CCP (whatever) says "This the way it's going to be, no matter how much it irritates the players." Then CCP runs out the politicians, not the programmers, to obfuscate the situation.

You haven't been talking about solutions at all. Does that mean you can't fix it, won't fix it or don't believe the problem exists?
Alphea Abbra
Project Promethion
#132 - 2013-05-23 21:59:49 UTC
M Thomas wrote:
Do you guys/gals at CCP ever get sick of making the gameplay experience worse for the users almost everytime y'all try to improve something?
Quite obviously they do, this time they didn't hit the gameplay.
They managed to make logging in a chore.

Instead of bad gameplay to make players angry, CCP saved a step and gave us the launcher.
Goran Ashihara
School of Applied Knowledge
Caldari State
#133 - 2013-05-23 21:59:57 UTC
AFTER REINSTALING EVE from scratch !!!

1. https://client.eveonline.com/launcherv3
THIS screen is generated
http://s22.postimg.org/3kiez9vlt/FREEZE_01.jpg

2. The launcher generates massage

"OFFLINE MODE
You are seeing this because no connection could be made to the content server or something went wrong while loading the online content.

Restart Launcher"

Tried EVERYTHING that was posted in this and other threads.

What is it that you fixed with this patch exactly ?

I will NOT play until old launcher is rolled back or until a clean installation generates launcher that WORKS !!!
Sturmwolke
#134 - 2013-05-23 22:03:56 UTC
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

Excellent, you guys are finally starting to learn the intangible value of maintaining goodwill Big smile
This makes going through all those hassles and grief a little more bearable.

Thumbs up.
CCP Atropos
C C P
C C P Alliance
#135 - 2013-05-23 22:04:43 UTC  |  Edited by: CCP Atropos
Hagbard Solaris wrote:
This is incorrect. Eve Launcher and Eve websites are part of the same universe. This is more like Logging into Google Chrome and expecting it to also sign me in to my GMAIL account. Since Google Chrome and GMAIL are both part of google, this works. The same should work for Eve Launcher and Eve Forums.

If you log into Google in Chrome and then start up a second, different browser (as I said originally, Firefox for example) you won't be signed in in that second browser because the session is stored only in the one browser.

There are ways to allow a second session to be initiated but those aren't available yet, as I also detailed, due to the concerns I already laid out.
CCP Atropos
C C P
C C P Alliance
#136 - 2013-05-23 22:07:44 UTC
alexxander ref'chenko wrote:
i have yet to recieve any skill points,and as i said in the petition i filed i couldnt log in for 6 hours, i patched repatched "repaired" over and over and did the force refresh on the two pages like the wiki says, im suprised i didnt recieve any skill points :/ my launcher still doesnt work i STILL have to use the exefile.exe to login my toons :( and no one can help me fix this it seems im just told to keep doing what ive been doing, repatch repair force refresh repair delete repair....damnit man

If you can provide us with some logs, we can help you more. Saying "it doesn't work" doesn't provide us with enough context to help debug the issue.

If you've already filed a bug report, that's excellent, I've been filtering them to defects we're following up on and issues that need more investigation, and in some cases I've been asking for people to undertake further tasks such as clearing the EVE Launcher's cache and restarting or to provide more logs or information.
Doublewhopper
Temporary Assignment
#137 - 2013-05-23 22:08:14 UTC
Doublewhopper wrote:
CCP Atropos wrote:
Cevin North wrote:
Atpros, if you remove that function, id hope you got your launcher working for linuxc and mac users too.

Im not evil tempered but ill be majorly pissed off if u lock me out of eve becouse i run linux or smackintosh, since those clients are still messed up. ( see WineHQ if u dont beleave me)

Linux no. I posted a thread a few weeks ago in the Linux subforum specifically to let them know that we were working on a new Launcher and that usual caveats applied for supporting Linux. We don't support Linux, and so whilst I don't enjoy the fact that EVE Launcher returns a timeout error when run under Wine, I'm not going to dedicate significant resources for what appears to be an issue in Wine.

I'm open to dialog on the Linux issue however, since I'm well aware that the Linux gaming market is growing thanks in no small part to the work Steam and nVidia have been doing. That said, it's not a platform that we support and any time allocated to an unsupported platform will probably end up coming out of my spare time when I could be enjoying the wonderful Icelandic summer.

As for the Mac, you should note that we haven't released the update for the Mac yet, because we wanted to separate any possible issues to a single platform only. The problems that Mac users were reporting on the 21st were related solely to the service outage we had on our webservers.


You may want to revisit that thread of yours in the linux section again.

There is already a user providing his own coded launcher for eve using your new logon mechanics.

It comes complete with sourcecode on github.

You could integrate that solution into your broken-on-wine launcher and make it available via a checkbox or via a configuration file parameter.



Have to correct myself...there are two people with open source launchers now in that thread....please take a look and implement it into the official one...
Abulurd Boniface
Center for Advanced Studies
Gallente Federation
#138 - 2013-05-23 22:08:50 UTC
CCP Guard wrote:

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.



This, right here, is why you guys are so outrageously awesome.

It's sheer bliss to have such great people running an online community.

After logging in I did not notice a difference in the launch window. Maybe I have to reboot the machine.
Bienator II
madmen of the skies
#139 - 2013-05-23 22:09:43 UTC
wondering if you can add another checkbox next to autolaunch to automatically start the game with the currently active char, skipping char selection page alltogether

how to fix eve: 1) remove ECM 2) rename dampeners to ECM 3) add new anti-drone ewar for caldari 4) give offgrid boosters ongrid combat value
CCP Atropos
C C P
C C P Alliance
#140 - 2013-05-23 22:11:11 UTC
Mithril Ryder wrote:
I see PL is being mature as usual.

In all seriousness, this was a huge, huge (censored) of a deployment.

Any sort of new login method needs to support the following, natively, with nothing more complicated then your average eve player could be expected to figure out.

Multiple clients rapidly launched from a single install.

Multiple clients from more then one install location, while maintaining separate settings for each install path, even if an account logs in from more then one install path at different times.

Multiple clients using junction links (simlinks for you *nix dudes :) ), also maintaining separate settings for each install path, even if an account logs in from more then one install path at different times.

Any sort of cloud based settings storage *must* respect the fact that if I am logging into another machine (such as a laptop) it is possible that I want the same settings, but absolutely not the expectation. To that end, I propose the following:

The first time you log in for a given machine and install path combo, save that config info to the cloud as a non blocking background task by default.

When logging in on a new machine, where the install path is the same, don't import/use the cloud settings for that install path. If there is any local config use that, otherwise use eve defaults.

On the login screen have a checkbox "use default settings for this install from the cloud", when checked prompt the user "are you sure? existing settings will be replaced by the default cloud settings for this install path!"

On the in-game settings page, have an indication if the current client is in sync with the cloud, and if it is currently set as the default. Have a button to save the settings from that client as the default for that install path, have a confirmation prompt of course.

Once that is working, allow the cloud settings to also save more then the default. (use a randomly generated GUID stored locally in the launcher directory to track when you log in from a new computer). Allow the user to name each "computer" or "set", but assign defaults for speed.

On the login screen, have a "settings management" that opens up a list of your computers, where the settings for each install path can be set as default, or cloned between computers. If possible, separate things that are more hardware dependent (screen resolution, graphics settings) and universal (chat channels open, over view settings).

Could you tell me your reasons for having more than one installation (either physical or via junctions/symlinks) if you are able to start a client with a given set of settings.