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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

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Swidgen
Republic University
Minmatar Republic
#61 - 2013-05-23 20:16:48 UTC  |  Edited by: Swidgen
CCP Guard wrote:
During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main).

That's nice, thank you, even though I wouldn't have minded not getting any free SP. What I do mind is that today's launcher updates for the sisi test server break things there (on sisi, not TQ) even worse than yesterday's fiasco. There is a clear disconnect between what you're trying to accomplish with this new launcher business and the ability to competently put those design goals into practice.

There's still the issue of multiple "launcher.exe" processes left running after using the launcher, both on TQ and Sisi. My consulting rate is $100 an hour for software quality assurance and debugging (4 hour minimum). Please email me your payment preference, and I'll get right on that bug report you want me to file.
Kenisk
Aliastra
Gallente Federation
#62 - 2013-05-23 20:18:37 UTC
Since the new launcher and patch, if thats what you want to call it. Here are the issues that have been seen and still waiting to resolve. I have sent petitions, but of course I might get an answer sometime around christmas.


The new launcher is much slower. And in Windows XP on a laptop of mine , if you start the launcher it injects 5 tasks in task manager. Then if you quit the game and launcher, 4 tasks hang, and will not close.

Experience of others in multiple OS's have shown that the patch was crappy. and then required a log out of 2-3 times to regain all settings to the users. In certain cases , members have run repair, and then had to delete and do a total re-download of the client, and had to reset everything manually.

I guess this either reflects on **** poor quality control of the new software. Or a total lack of caring of the project manager, or personal. 50,000 SP for the inconvenience which is still happening, as others are still coming back into game, and the rest of us have to be their trainers. I believe 50K SP is a drop in the bucket. Why not save the programming team the trouble of using calculators for the SP, and just refix the new software you have already hosed.

6 years in this game, and the last few updates and patches have been the absolute worst. Look internally to strengthening your teams work ability, and less on covering up your screw ups.
Mara Rinn
Cosmic Goo Convertor
#63 - 2013-05-23 20:19:55 UTC
CCP Guard wrote:
We weren't early enough with the deployment announcements. We were not happy with our communication on that day in general.


Thank you for the acknowledgment, and here's to the lovely future of release schedules with long announcement lead times and no unexpected issues! Skál!
Vaerah Vahrokha
Vahrokh Consulting
#64 - 2013-05-23 20:23:01 UTC
Mara Rinn wrote:
Vaerah Vahrokha wrote:
Phase 2: master account / single sign on.

It's an extension of the above.

Now when you check an account name, it automatically expands and shows the 3 characters in that account. The user chooses which character to play with a simple checkbox.

One button to start all the selected characters, no hassle, no need to select characters in game any more => usability.

This hierarchical selection is more difficult to code, but you can implement it well past Odyssey.


Screenshot.


Or simply have each account represented by a drop-down box displaying the 1-3 characters on that account with a checkbox to launch a client for that account.

Or with amalgamated accounts, simply have two columns: one for number of paid login slots (aka "subscriptions"), the other with all the characters associated with this account. Player drags characters into login slots, clicks "Play", launcher spawns the required clients, connected to the selected character(s).


Drop boxes are good for occasional, not repeating data entry. We are talking about gamers that want a smooth experience, not office workers.
What I propose does not cause issue with people using keyboard, those who like to TAB through controls, those who like to "point and click" without rolling in and out stuff and even - for the future - those who will use a touch screen to select the characters.

Anyway, almost any approach including yours is going to be quicker and more practical than the current implementation.
MaRU2760 133
Unit 439
#65 - 2013-05-23 20:23:26 UTC
The timing of the release announcement would have been fine, if you had also taken the time to QA the application before releasing it.

One of the things that really irritated me on release day was that EveMon was telling me that Tranquility was online and 30,000 characters were active.

My computer isn't special in any way. I'm running Windoze 7 and haven't moved any files, or done anything tricky to Eve. But the new launcher didn't work for me. How is my system different from all those others?

What I expect to see with each new release and upgrade is something that has been tested and will work on more than 90% of the player's computers. It doesn't appear that is what I got, and I was very disappointed,

The question remains, though, "If a significant percentage of the playerbase is still having problems after three days, why didn't you roll it back?" That really seems strange to me.
Swidgen
Republic University
Minmatar Republic
#66 - 2013-05-23 20:27:50 UTC
CCP Atropos wrote:
We're actively working on these issues and if you check against Singularity you should see that switching user accounts resets the 'Launching...' state of the button.

Is this a joke? The launcher update pushed out for Sisi today is broken even worse than yesterday's debacle. It hangs up at "downloading launcher update" and you'll never even see the "Play" button without jumping through a few more hoops. Triple facepalm well deserved!
Danni stark
#67 - 2013-05-23 20:27:54 UTC
while i personally wasn't disrupted too much by the change, the free SP will be awesome, and this just really does illustrate why CCP are so loved and why EVE is as good as it is.

although i still have no idea why people bother with the launcher, it's completely useless and redundant.
Vaerah Vahrokha
Vahrokh Consulting
#68 - 2013-05-23 20:29:47 UTC
MaRU2760 133 wrote:

The question remains, though, "If a significant percentage of the playerbase is still having problems after three days, why didn't you roll it back?" That really seems strange to me.


Making software ready for a possible rollback is a task with challenges and cost and also requires a specific, conservative corporate attitude.

I.e. I developed such kind of software for the military. Their budgets were not tight, their delivery schedule was not super-tight, they knew that things *can* go wrong.


CCP budget is not of such size, they timed this delivery with a very small window (right before Odyssey, it HAS to be pushed out before it, as Odyssey prolly don't even have a log in screen coded at all) and CCP management are very, VERY overconfident and prone to these incidents.
Zappity
New Eden Tank Testing Services
#69 - 2013-05-23 20:29:55 UTC
Put SP on the actively training character. You know they want the SP - just logical.

Zappity's Adventures for a taste of lowsec and nullsec.

Rommiee
Mercury Inc.
#70 - 2013-05-23 20:29:56 UTC
Danni stark wrote:
while i personally wasn't disrupted too much by the change, the free SP will be awesome, and this just really does illustrate why CCP are so loved and why EVE is as good as it is.

although i still have no idea why people bother with the launcher, it's completely useless and redundant.


You know that they will be disabling the eve.exe option shortly, yes ?

Do you still think that CCP are awesome, as next time they break the launcher, there will be no workaround.
CCP Atropos
C C P
C C P Alliance
#71 - 2013-05-23 20:30:18 UTC
Swidgen wrote:
CCP Atropos wrote:
We're actively working on these issues and if you check against Singularity you should see that switching user accounts resets the 'Launching...' state of the button.

Is this a joke? The launcher update pushed out for Sisi today is broken even worse than yesterday's debacle. It hangs up at "downloading launcher update" and you'll never even see the "Play" button without jumping through a few more hoops. Triple facepalm well deserved!

I've already posted in another thread regarding the update on Singularity: see the following posts: 1, 2 and 3
Par'Gellen
#72 - 2013-05-23 20:30:22 UTC
Vaerah Vahrokha wrote:
Drop boxes are good for occasional, not repeating data entry. We are talking about gamers that want a smooth experience, not office workers.
What I propose does not cause issue with people using keyboard, those who like to TAB through controls, those who like to "point and click" without rolling in and out stuff and even - for the future - those who will use a touch screen to select the characters.

Anyway, almost any approach including yours is going to be quicker and more practical than the current implementation.

100%
Anyone worth a hill of beans in UI design knows to avoid drop boxes and listviews like the plague. They have their places and are very good at what they do but they are not the "go-to" option when a more user friendly option is available. Personally I can live with them but I'd rather see a better UI.

"To err is human", but it shouldn't be the company motto...

MaRU2760 133
Unit 439
#73 - 2013-05-23 20:33:21 UTC
Vaerah Vahrokha wrote:
MaRU2760 133 wrote:

The question remains, though, "If a significant percentage of the playerbase is still having problems after three days, why didn't you roll it back?" That really seems strange to me.


Making software ready for a possible rollback is a task with challenges and cost and also requires a specific, conservative corporate attitude.

I.e. I developed such kind of software for the military. Their budgets were not tight, their delivery schedule was not super-tight, they knew that things *can* go wrong.


CCP budget is not of such size, they timed this delivery with a very small window (right before Odyssey, it HAS to be pushed out before it, as Odyssey prolly don't even have a log in screen coded at all) and CCP management are very, VERY overconfident and prone to these incidents.


You're saying it isn't as simple as just going back to the previous version of the Login screen? I didn't know that. TY
Swidgen
Republic University
Minmatar Republic
#74 - 2013-05-23 20:34:01 UTC
Rommiee wrote:
You always apologise afterwards and promise to do things better in the future, but surprise surprise it happens again, and again, and again. You never seem to learn by past mistakes and never keep your word about changing your procedures.

A great Icelander once said, "Watch what they do, not what they say". Fearless. Or awesome. Or something.
Smoking Blunts
ZC Omega
Goonswarm Federation
#75 - 2013-05-23 20:35:14 UTC
CCP Atropos

when are you removing the ability to use the bin folder eve.exe?

is it going to be on june the 4th or can we keep using this after the path on that day?

OMG when can i get a pic here

Aarin Wrath
Dominion Strategic
#76 - 2013-05-23 20:35:42 UTC
CCP Guard wrote:

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.


Dang CCP thanks!
You guys keep up with the awesome!
Big smile
Hagbard Solaris
Omega Eternal
#77 - 2013-05-23 20:35:53 UTC
Hagbard Solaris wrote:
On the original threadnaught, the first post was by CCP Phantom and he said:
"The main change is a new and improved landing page and a new login mechanism which will allow you to log into EVE Online using our SSO (single sign on) service. "

I ran the new launcher, signed on, and entered the game no problems. The launcher was still open, so I gated from the launcher to Account Management and clicked the Login button. My credentials were not passed to account management. I had to enter my name and password manually.
The only non-cosmetic reason for rolling out this disaster of a launcher was to allow the SSO credentials to pass to other Eve websites that use SSO. In your Dev Blog, you specifically mentioned that Account Management was one of the new SSO websited.

Why doesn't the SSO launcher pass my SSO login information to the other SSO websites?



I'm still waiting to find out if the new launcher will indeed provide SSO capability as you claimed it would. Can I expect this promised functionality to be implemented soon?

What if New Eden was a virtual prison and we're convicts in a prison pod somehwere?

Salpun
Global Telstar Federation Offices
SLYCE Pirates
#78 - 2013-05-23 20:37:16 UTC  |  Edited by: Salpun
I am more concerned with the ghost launchers populating my computer Twisted

CCP needs more Web Devs for sure.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.

veera Haklar
Doomheim
#79 - 2013-05-23 20:37:36 UTC
Zappity wrote:
Put SP on the actively training character. You know they want the SP - just logical.


This makes much more sense than giving it to the highest sp, not sure why this isn't how it's being done.
Don't want to sound whiney about a free gift, but it'd be nice if some of us actually got to use said gift.
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#80 - 2013-05-23 20:38:08 UTC
While CCP Explorer probably passed on my blog post, I just want to make sure it's covered:

I run multiple clients, on 3 different screens, using the Fixed Window option.

I do this using junctions, to have three different sets of settings, to specify which 'adapter' to use for each client.

I used to run the launcher once from each location with it quitting after starting the eve client; when when switching alts, just logged out, leaving the client up on that screen to log in.

Now:
I start the launcher, log into it, and start up one client.
Then I run the exefile.exe from the two other junctions.
When switching alts, the ones running from the exefile worked as before. The one from the launcher drops to launcher and then back in (assuming the SSO works right, after a significant delay)


It'd be nice to have a launcher that could pick which set of settings to use when you hit play. Ideally remembered from the user account. (and ideally with multiple logins at the same time)

Or a launcher which could run from a junctioned exe at the same time as another copy, as long as it's got a different path.

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter