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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

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Author
Smoking Blunts
ZC Omega
Goonswarm Federation
#21 - 2013-05-23 19:33:59 UTC
I don't need the launcher for voice comms. this is taken care of at corp, alliance and blue blob lvl.

I don't need your out of game channels, I have jabber.

currently the launcher is trying to sell us dust, more accounts we cant log in easy and plex's. dressing it up currently as anything more than a sales tool is just bad

OMG when can i get a pic here

Lord Haur
Star Frontiers
Brotherhood of Spacers
#22 - 2013-05-23 19:35:38 UTC
I believe you should be able to petition a GM to move the bonus SP to your desired character.

I've successfully petitioned to have the bonus remap we had as a gift at Christmas 2011 moved to a different character.
Kyria Stenory
Flying Blacksmiths
#23 - 2013-05-23 19:37:31 UTC
Quote:
Log off button removed

Well, that's not so bad... But can we expect a "switch character" button instead ? Not only it's missing for years, but it'd be really usefull to switch between our chars (trading char, main, cyno etc) instead of having to close the game, log in again.
Dersen Lowery
The Scope
#24 - 2013-05-23 19:38:04 UTC  |  Edited by: Dersen Lowery
I know that it seems a bit backwards, and it may take some setting up, but:

What if the launcher had a configuration option so you had the option of entering your login credentials, for all your accounts, without logging in? The launcher could then hit the API, grab all your characters, and then ask you for a "master account and password" so that you still had login security. Initially, this could be stored locally.

With that in place, the following scenarios become possible:

1) you click on one character, enter one username and password, and log in;

2) you shift-click on multiple characters, enter one username and password, and log in;

3) you shift-click on multiple characters, choose to Save Selection As..., pick 1-3 portraits to be used as a visual tag for the set (in the large-small-small style used in the current login screen. Then, when you want to log in your one-man mining op, or jump freighter moving team, or whatever, you just click on one saved set, enter one username and password, and log in.

The launcher would enter whichever account credentials were necessary behind the scenes.

Then, when you guys are ready to roll out master accounts... you already have them. You can just query the launchers for them, and boom, done. Per-account usernames and passwords could be phased out painlessly, because the customer doesn't deal with them anymore; the launcher takes care of that.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

Valtrinor
S0utherN Comfort
Test Alliance Please Ignore
#25 - 2013-05-23 19:42:14 UTC
CCP Atropos wrote:
... Since it is our goal to remove this login screen, the log off button doesn't make sense. ...


With due respect to being able to see the design purpose here, if that login screen is removed, how exactly do you propose people launch a new client quickly, with one click? This is currently achieved via having ExeFile.exe pinned to the taskbar and middle-clicking any EVE client already running (on Windows 7 and 8, pretty sure this was in Vista as well). One option would be retaining the launcher after starting clients, but this introduces unnecessary clutter and multiples the needed clicks tremendously. It also fails entirely to function in use cases with multiple unique settings sets (via the Junction trick).

Twitter: @Valtrinor

MItchell Jensen
Caldari Provisions
Caldari State
#26 - 2013-05-23 19:43:06 UTC
CCP Atropos wrote:
Smoking Blunts wrote:
can we still bypass the launcher using the bin folder eve.exe?

as I only want the game client on my pc. I do not want some bloated sales tool

You can, yes. The old login method still exists for the moment, however with login moved into the EVE Launcher then the concept of the old login screen simply doesn't make sense.

pmchem wrote:
What is the response of CCP to the concept of the login screen being iconic art?
https://forums.eveonline.com/default.aspx?g=posts&m=3070688#post3070688

Iconic art, and an excellent new player experience, which is now gone.

I agree that the old login screen was iconic, and I understand the passion with which many people have objected to it's deprecation. We've been discussing this quite extensively amongst the teams involved and we have some ideas that mesh with the move of login to the EVE Launcher and the desire to have an immersive experience akin to the current one.

Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link.Smile


If you end up finding it please tell one of the PR guys to throw it on Reddit :) If it's good enough to have a dev's recommendation, it deserves some more attention.

CCP Dropbear: rofl

edit: ah crap, dev account. Oh well, official rofl at you sir.

CCP Atropos
C C P
C C P Alliance
#27 - 2013-05-23 19:43:20 UTC
Par'Gellen wrote:
CCP Atropos, I noticed you skipped this customer's question (the very first one asked of you) so I'll requote it here for you. Please do not ignore this twice.

Madlof Chev wrote:
I'm not sure if this is a technical limitation, but the only way in which the new launcher would actually make it faster for me to launch multiple clients than it was before would be if it were possible to launch another client that you've signed in while a client is launching. This is pretty terrible to explain, so I'll do a FORUMDIAGRAM(tm)

Previous

>open launcher
>spam return key
>speed log in while alt-tabbing


New Launcher

>open launcher
>log in
>click play
>switch user
>log in
>wait for the client to launch fully

^^^^ This is where it gets slow - I can log in faster than the launcher will let me launch clients. I really don't want to sit through this if I need to log in a cyno chain quickly and from what I can tell, you want to remove the login screen, so going through ExeFile.exe won't work around this for long.

(To be honest, I can understand how it can be pretty demoralising for something you've worked on to get bypassed by a bunch of people [practically everyone I know in-game is launching from \bin\], but this really does represent a step back in terms of functionality.)

I'd also like a reply to this issue. Having to wait several seconds for the "Launching..." button to revert back to "Play" so we can launch another client is quite ridiculous. What are you thoughts on how this can be resolved?

We're actively working on these issues and if you check against Singularity you should see that switching user accounts resets the 'Launching...' state of the button.
Hagbard Solaris
Omega Eternal
#28 - 2013-05-23 19:45:11 UTC
On the original threadnaught, the first post was by CCP Phantom and he said:
"The main change is a new and improved landing page and a new login mechanism which will allow you to log into EVE Online using our SSO (single sign on) service. "

I ran the new launcher, signed on, and entered the game no problems. The launcher was still open, so I gated from the launcher to Account Management and clicked the Login button. My credentials were not passed to account management. I had to enter my name and password manually.
The only non-cosmetic reason for rolling out this disaster of a launcher was to allow the SSO credentials to pass to other Eve websites that use SSO. In your Dev Blog, you specifically mentioned that Account Management was one of the new SSO websited.

Why doesn't the SSO launcher not pass my SSO login information to the other SSO websites?

What if New Eden was a virtual prison and we're convicts in a prison pod somehwere?

Elfaen Ethenwe
Effluvium.
#29 - 2013-05-23 19:45:26 UTC
Whilst the free sp is nice, i'd much rather the abillity to use junctions as stated in this wiki post:

http://wiki.eveonline.com/en/wiki/Multiple_clients

I have 7 accounts, you've made life very difficult with this change!
Maximus Andendare
Stimulus
Rote Kapelle
#30 - 2013-05-23 19:45:42 UTC
CCP Atropos wrote:
Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link.Smile
Here ya go (this one looks awesome, if you guys could get the render time fast on the avatars:

http://farm9.staticflickr.com/8070/8191191887_8975bc2833_o.png

From this post: https://forums.eveonline.com/default.aspx?g=posts&m=3056173#post3056173

Enter grid and you're already dead, destined to be reborn and fight another day.

>> Play Eve Online FREE! Join today for exclusive bonuses! <<

Gelatine
EverBroke Geeks
#31 - 2013-05-23 19:46:08 UTC
I really don't like that you're even considering adding facebook and stuff to the launcher (as stated in CSM7 minutes.) I play EVE to get away from that crap.

Some players will want social media functionality and the like, but I won't accept it at all. I don't want another ram hungry application or a marketing focused browser shoehorned into the launcher. I want a basic launcher that gets me into the game and that's it. The bare minimum barrier to get into game .

Is that too much to ask?
Smoking Blunts
ZC Omega
Goonswarm Federation
#32 - 2013-05-23 19:46:38 UTC  |  Edited by: Smoking Blunts
CCP Atropos wrote:


One of the hot topics that many of you have voiced concern over is the ease of using multiple accounts at the same time, all with different accounts. You can rest easy on this count, since it is not our intent to remove or limit the functionality in this area--quite the opposite.




why should we take your word for this?
you have not outlined how your going to make it easier for us, you have dropped a hint at the following bad ideas.
saving settings in the 'cloud' is not going to help just take longer to load. 1 login for multiple accounts is well just less secure.

all you have done currently is make it much much more annoying.

OMG when can i get a pic here

Lord Haur
Star Frontiers
Brotherhood of Spacers
#33 - 2013-05-23 19:46:59 UTC
CCP Atropos wrote:
For a long time we've had two methods for logging into the EVE Universe: the EVE Client method, which communicates with the EVE backend servers for authentication using our proprietary networking library and the more modern method used by our web presence and DUST 514. This left us in a position where any future improvements to authentication security or flow would have to either extend the custom code or adapt to the new SSO method that was being developed. We opted for the later choice, and by doing so made the decision to move the login out of the EVE Client.

It's long been our goal that with a non-EVE Client application on the user's computer, we could start offering a whole range of EVE related services that are only available currently from within the EVE Client. This could be anything but as examples of things that we toyed with, consider out of game access to chat channels or always connected EVE Voice. With the login moved out of the game, and you having an authenticated session in the EVE Launcher, we can start exploring these options further.


Was it not possible to integrate the SSO method into the client itself? I would prefer the EVE Launcher to be as streamlined as possible, without suffering feature creep from it's role of validating the EVE client installation, patching and repairing as necessary and launching the EVE client. Using the window for advertisement and a news feed is acceptable to a degree - everybody was happy with the old Launcher.

You mention the possibilities of having access to chat channels and EVE Voice from outside the client, however I would prefer these be in the form of standalone applications bundled with the EVE client. If they're integrated into the launcher, that's more bloating that I don't want when I'm loading the game client.
Mag's
Azn Empire
#34 - 2013-05-23 19:47:01 UTC
Is there some way to stop the launcher checking the client, every time I start it up?

The old system was start Eve, paste password, log in.

The new system is start launcher, type in username, Ctrl v password, wait for it to check the client, log in, press play. I tend to simply go and make myself a cuppa while it checks. Not fun.

Destination SkillQueue:- It's like assuming the Lions will ignore you in the Savannah, if you're small, fat and look helpless.

Madlof Chev
Deep Core Mining Inc.
Caldari State
#35 - 2013-05-23 19:48:14 UTC
Maximus Andendare wrote:
CCP Guard wrote:
With the deployment of Retribution 1.2.4 and the deployment of the new launcher, we received reports internally and externally that people were unable to connect to Tranquility thanks to some misconfigured servers. While this issue was not universally experienced and over 30,000 pilots were able to log in normally before we fixed the issue, we do feel this special case does require a special thank you (for your patience) from CCP.

During tomorrow's downtime we will add 50.000 skillpoints (representing roughly a day’s worth of intense skill training) to the character with the highest number of skill points on each active account (the presumed main). Here’s a quick guide on how to apply those skillpoints.

We're sorry for the inconvenience and we hope you can use these skill points on your adventures.

Your voices have been heard loud and clear and we've been busy taking notes so we'd like to ask you to help us move forward in this thread and keep the feedback focused and constructive. Thank you.
There's no way to apply the sp to the pilot that's actually training at the time the sp is applied? I have several manufacturing characters that don't need anymore training but the account character training at the time could certainly use them!


As far as I'm aware you can petition to get the skillpoints moved to an alt if you need them there.
Par'Gellen
#36 - 2013-05-23 19:48:47 UTC
CCP Atropos wrote:
Par'Gellen wrote:
CCP Atropos, I noticed you skipped this customer's question (the very first one asked of you) so I'll requote it here for you. Please do not ignore this twice.

Madlof Chev wrote:
I'm not sure if this is a technical limitation, but the only way in which the new launcher would actually make it faster for me to launch multiple clients than it was before would be if it were possible to launch another client that you've signed in while a client is launching. This is pretty terrible to explain, so I'll do a FORUMDIAGRAM(tm)

Previous

>open launcher
>spam return key
>speed log in while alt-tabbing


New Launcher

>open launcher
>log in
>click play
>switch user
>log in
>wait for the client to launch fully

^^^^ This is where it gets slow - I can log in faster than the launcher will let me launch clients. I really don't want to sit through this if I need to log in a cyno chain quickly and from what I can tell, you want to remove the login screen, so going through ExeFile.exe won't work around this for long.

(To be honest, I can understand how it can be pretty demoralising for something you've worked on to get bypassed by a bunch of people [practically everyone I know in-game is launching from \bin\], but this really does represent a step back in terms of functionality.)

I'd also like a reply to this issue. Having to wait several seconds for the "Launching..." button to revert back to "Play" so we can launch another client is quite ridiculous. What are you thoughts on how this can be resolved?

We're actively working on these issues and if you check against Singularity you should see that switching user accounts resets the 'Launching...' state of the button.

Thank you for the reply and I appreciate you getting rid of that incredible annoyance. +1

"To err is human", but it shouldn't be the company motto...

Mag's
Azn Empire
#37 - 2013-05-23 19:49:52 UTC
Maximus Andendare wrote:
CCP Atropos wrote:
Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link.Smile
Here ya go (this one looks awesome, if you guys could get the render time fast on the avatars:

http://farm9.staticflickr.com/8070/8191191887_8975bc2833_o.png

From this post: https://forums.eveonline.com/default.aspx?g=posts&m=3056173#post3056173
Wow, I love that. That is indeed, awesome.

Destination SkillQueue:- It's like assuming the Lions will ignore you in the Savannah, if you're small, fat and look helpless.

CCP Atropos
C C P
C C P Alliance
#38 - 2013-05-23 19:52:10 UTC
Smoking Blunts wrote:
I don't need the launcher for voice comms. this is taken care of at corp, alliance and blue blob lvl.

I don't need your out of game channels, I have jabber.

currently the launcher is trying to sell us dust, more accounts we cant log in easy and plex's. dressing it up currently as anything more than a sales tool is just bad

One of the design points we had behind the new landing page was that we deliberately didn't want it to be an advertising portal. If you compare the old and new landing pages, you will find that the new one has much less. Don't forget the occasional in-game splash adverts that would appear on the old login screen either.

The space that's used in the bottom left for rotating images isn't just for advertising; it can be for anything. Of the three images currently in rotation, one is inviting you to watch a video on YouTube, another is for DUST 514 which is free to play and only the third, for the 10th Anniversary Collectors Edition, is for something that entails real money.

I really don't want the EVE Launcher to become a pure advertising platform either; by having the embedded browser in it, we can bring our video devblogs, Twitch.tv streams and other such things directly to the users, along with important information about patch notes (a link that has been frequently requested), account management and expansion information.
Obunagawe
#39 - 2013-05-23 19:52:22 UTC
Mag's wrote:
Maximus Andendare wrote:
CCP Atropos wrote:
Somebody posted some pretty tantalising ideas/concept art for a revamped character screen that were very intriguing; maybe someone with better forum search skills than I can find them and repost the link.Smile
Here ya go (this one looks awesome, if you guys could get the render time fast on the avatars:

http://farm9.staticflickr.com/8070/8191191887_8975bc2833_o.png

From this post: https://forums.eveonline.com/default.aspx?g=posts&m=3056173#post3056173
Wow, I love that. That is indeed, awesome.


And with that amount of resources needed, MUST MUST MUST be optional.
Unless of course CCP wants to **** multiboxers. Again.
CCP Guard
C C P
C C P Alliance
#40 - 2013-05-23 19:52:50 UTC
veera Haklar wrote:
Any way around the sp going to highest current sp toons on an account, The highest sp toon on my account is certainly not my main, and is infact a character i don't even use anymore, or should i just shut up and be greatfull? :p


I'm really sorry but we don't have a mechanism to allow players to choose which character the skill points go to. The pool is character specific so we have to choose the same criteria for everyone and this is the best criteria overall.

CCP Guard | EVE Community Developer | @CCP_Guard