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EVE Launcher update on May 21, 2013

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CCP Guard
C C P
C C P Alliance
#2241 - 2013-05-22 13:38:24 UTC
Steijn wrote:
CCP Guard wrote:
AndromacheDarkstar wrote:
CCP Guard wrote:
Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509


So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change .


Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front.


Why was this rush released when its obviously not ready? Is it because you need it running before June 4th?


We cannot give you all the answers right at this moment. At the moment people are either having meetings to go through this and/or working on solutions. It would be rash to say too much right now. We can only ask for your patience while we decide the next steps and we will get back to you with any information that we have to share.

CCP Guard | EVE Community Developer | @CCP_Guard
Zanzibar Heroshima
Daeuuas.
#2242 - 2013-05-22 13:39:44 UTC  |  Edited by: Zanzibar Heroshima
Can't we just roll it back? The old launcher worked fine, looked better, and could actually connect me to TQ.

As it is i'm having to launch the game using the exe file, which'll work fine until you come to patch the game again.
Lodocran
Aliastra
Gallente Federation
#2243 - 2013-05-22 13:39:51 UTC
Dear windows users:
You have my sincere sympathy regarding all the issues brought along with the new launcher. As I understand, it's quite a few :s


Dear CCP;
You have me worried, and I'm not sure I want a new launcher for the mac clients anymore.
I know you people are eager to expand and upgrade the user-interaction the Eve universe, and a few missteps are bound to happen. And we are all very exited about Odyssey. Please don't ruin that excitement with stuff like this.

"The most persistent principles of the universe are accident and error."
Slappy Andven
Gildinous Vangaurd
The Initiative.
#2244 - 2013-05-22 13:39:58 UTC
CCP Guard wrote:
We cannot give you all the answers right at this moment. At the moment people are either having meetings to go through this and/or working on solutions. It would be rash to say too much right now. We can only ask for your patience while we decide the next steps and we will get back to you with any information that we have to share.


This update is terrible. Please revert to the previous behavior.

-- 

Slappy Andven

CEO Natural Born Killas
Ginger Barbarella
#2245 - 2013-05-22 13:40:21 UTC
CCP Guard wrote:

We cannot give you all the answers right at this moment. At the moment people are either having meetings to go through this and/or working on solutions. It would be rash to say too much right now. We can only ask for your patience while we decide the next steps and we will get back to you with any information that we have to share.



Quality Assurance. That's all we're saying, man.

"Blow it all on Quafe and strippers." --- Sorlac
Arkon Olacar
black.listed
#2246 - 2013-05-22 13:43:57 UTC
Ginger Barbarella wrote:
CCP Guard wrote:

We cannot give you all the answers right at this moment. At the moment people are either having meetings to go through this and/or working on solutions. It would be rash to say too much right now. We can only ask for your patience while we decide the next steps and we will get back to you with any information that we have to share.



Quality Assurance. That's all we're saying, man.

Or at least a form of testing before you throw an incomplete, unwanted pile of horse manure at us.
Steijn
Quay Industries
#2247 - 2013-05-22 13:48:12 UTC  |  Edited by: Steijn
CCP Guard wrote:
Steijn wrote:
CCP Guard wrote:
AndromacheDarkstar wrote:
CCP Guard wrote:
Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509


So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change .


Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front.


Why was this rush released when its obviously not ready? Is it because you need it running before June 4th?


We cannot give you all the answers right at this moment. At the moment people are either having meetings to go through this and/or working on solutions. It would be rash to say too much right now. We can only ask for your patience while we decide the next steps and we will get back to you with any information that we have to share.


Appreciate the honest answer. I guess its as close as we are likely to get to 'yea we know we fcked up, we now just need to find the best solution to fix this.'
Oliver G
G Enterprises
#2248 - 2013-05-22 13:48:26 UTC
CCP Guard wrote:
Steijn wrote:
CCP Guard wrote:
AndromacheDarkstar wrote:
CCP Guard wrote:
Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509


So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change .


Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front.


Why was this rush released when its obviously not ready? Is it because you need it running before June 4th?


We cannot give you all the answers right at this moment. At the moment people are either having meetings to go through this and/or working on solutions. It would be rash to say too much right now. We can only ask for your patience while we decide the next steps and we will get back to you with any information that we have to share.


Hm, just as a warning: "with any information we have to share" is quite an ambiguous way of putting it. The information you guys WANT to share and the information you guys SHOULD share (after the proper time of preparing it) may actually differ.

However, you owe it to the paying customers to properly analyze the situation, admit mistakes that have been made during the whole design/development/QA/unroll period and write a proper Dev-Blog about it. I am quite sure that many people would actulally like reading about what went wrong. Remeber the boot.ini fail? You had a good Dev-Blog about that too that explained it and settled the topic for me. **** happens, after all. Maybe, just maybe, while you guys write such an article (and reflect about the situation in order to write it) you come up with some insight on how to do things better in the future.
Rengerel en Distel
#2249 - 2013-05-22 13:51:07 UTC
Arkon Olacar wrote:
Ginger Barbarella wrote:
CCP Guard wrote:

We cannot give you all the answers right at this moment. At the moment people are either having meetings to go through this and/or working on solutions. It would be rash to say too much right now. We can only ask for your patience while we decide the next steps and we will get back to you with any information that we have to share.



Quality Assurance. That's all we're saying, man.

Or at least a form of testing before you throw an incomplete, unwanted pile of horse manure at us.


It's been on the test server for a few weeks, i'm sure you logged on there to help test it, right? There's no way people would come to forums bitching about a lack of testing on every possible computer configuration without testing it themselves, i'm sure.

With the increase in shiptoasting, the Report timer needs to be shortened.
Fam Trinly
Russian SOBR
#2250 - 2013-05-22 13:51:50 UTC  |  Edited by: Fam Trinly
new updated launcher does not let to log (no-SSO interface) or start client in unsupported wine/Linux,
Idea the workaround is to start not Eve.exe as usual, but ../bin/ExeFile.exe

just bring button "Play EVE" (to run ExeFile) back

and why don't you CCP test this launcher changes on test cluster Singularity ? where is continuous integration and QA ? it's a shame X
Vaerah Vahrokha
Vahrokh Consulting
#2251 - 2013-05-22 13:53:44 UTC
Steijn wrote:
[
Appreciate the honest answer. I guess its as close as we are likely to get to 'yea we know we fcked up, we now just need to find the best solution to fix this.'


It reminds me of the inventory screwup. And the incarna screwup before it. And the gold ammo screwup. And the PI screwup. And.... well you see the gist, I could go on forever.

CCP = the boot.ini company.



Fun thing, there are as bad producers in the industry and they would not even acknowledge NOR fix their screwups. Yes, EA I am looking at you.

EvE Online portal | EvE markets tutorials
flakeys
Doomheim
#2252 - 2013-05-22 14:02:08 UTC
Vaerah Vahrokha wrote:
Steijn wrote:
[
Appreciate the honest answer. I guess its as close as we are likely to get to 'yea we know we fcked up, we now just need to find the best solution to fix this.'


It reminds me of the inventory screwup. And the incarna screwup before it. And the gold ammo screwup. And the PI screwup. And.... well you see the gist, I could go on forever.

CCP = the boot.ini company.



Fun thing, there are as bad producers in the industry and they would not even acknowledge NOR fix their screwups. Yes, EA I am looking at you.



How about SOE .... NGE anyone ? Blink

We are all born ignorant, but one must work hard to remain stupid.
Structured Chaos
Federal Navy Academy
Gallente Federation
#2253 - 2013-05-22 14:04:07 UTC
I don't log in for 2 days and come back to this abomination of a launcher. Way to completely screw up something that worked fine.
Damasa Cloudwalker
Cloudwalker Enterprises
#2254 - 2013-05-22 14:04:51 UTC
Came back after a 5 month break because I didn't like the Retribution update and the immersion killing fantasy sound effects, but this "launcher" is just LOL.

Canceled in half the time it took to sub, and I suggest everyone else vote with their wallet and leave this circa 2003 game behind.

In-game sounds muted since Retribution, F10 Jumper since Odyssey
Suzuka A1
Caldari Provisions
Caldari State
#2255 - 2013-05-22 14:08:34 UTC
Is anyone else having the problem of the launcher not remembering your account usernames? (No I did not read through all 112 pages of this thread, but I did run multiple searches.)

My Singularity launcher remembers my different accounts...so why does the TQ launcher hate?!

Never forget the battle of Z9PP-H  What actually happened: http://www.youtube.com/watch?v=UgcUwTmHY74 Battle Report: http://www.kugutsumen.com/showthread.php?42836-They-Might-Be-Giants-The-Southwest&p=497626&viewfull=1#post497626
Angelus Ryan
One Ronin
#2256 - 2013-05-22 14:12:02 UTC
Suzuka A1 wrote:
Is anyone else having the problem of the launcher not remembering your account usernames? (No I did not read through all 112 pages of this thread, but I did run multiple searches.)

My Singularity launcher remembers my different accounts...so why does the TQ launcher hate?!


To save you looking it up: Yes, people have this issue.
Susiqueta Muir
NEXUS Holdings Inc.
#2257 - 2013-05-22 14:14:27 UTC
Why do I have to keep accepting the EULA EVERY time I log on?

Every.Single.Time...

Bad form CCP... Bad Form...
Ginger Barbarella
#2258 - 2013-05-22 14:15:19 UTC
Rengerel en Distel wrote:

It's been on the test server for a few weeks, i'm sure you logged on there to help test it, right? There's no way people would come to forums bitching about a lack of testing on every possible computer configuration without testing it themselves, i'm sure.


The test server IS NOT and SHOULD NOT be a replacement for proper quality assurance. You want to crowd-source the development and feedback on a product? Awesome, rock and roll. But as soon as you want to make a product PUBLIC to a PAYING userbase, you have certain responsibilities to test the product in-house with documented QA procedures. The stakeholders and shareholders in the company CCP Games should expect no less. Wagging a finger in the direction of a test server means precisely nothing beyond the Alpha stage of a product. If you choose to give CCP a pass on this that's your prerogative, but I can't. This kind of thing happens YEARLY here, which leads me to believe one of two things: either a) there is no established QA process in place, or b) that QA process is ignored or short-circuited somewhere along the line. Management at CCP should pay close attention to that point.

"Blow it all on Quafe and strippers." --- Sorlac
In Spirit
Federal Navy Academy
Gallente Federation
#2259 - 2013-05-22 14:15:33 UTC
Also, apparently this "improved" launcher runs with more lag than running 3 different games on 3 different screens at max settings.
Par'Gellen
#2260 - 2013-05-22 14:17:10 UTC
Aourina wrote:
Grats to CCP for rolling out a buggy launcher; don't you have a QA team making sure this doesn't happen?

I wish... I wish this cat was in charge of CCP's QA.
http://oi40.tinypic.com/fk5tn7.jpg

"To err is human", but it shouldn't be the company motto...