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EVE Launcher update on May 21, 2013

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Fillingkillboards
State War Academy
Caldari State
#2221 - 2013-05-22 12:58:50 UTC
Accepting the EULA agreement every time I log on is indeed tedious pls fix.
Elani Riu
Riu Ventures
#2222 - 2013-05-22 13:02:46 UTC
I left Eve for nearly two years due to to the Incarna debacle.

Isn't it amazing CCP how little we have learned? Yes, this feature is that bad. Lets see how you handle this in the next 23 days. One misstep and I'm back out.

Scrapyard Bob
EVE University
Ivy League
#2223 - 2013-05-22 13:09:48 UTC
So if you've introduced Single Sign-On - then where are the long-promised, but never delivered, key-fob authenticators?

(And the new launcher support for multi-box accounts, where we had different graphics settings for some or all of those accounts is garbage.)
Hakaru Ishiwara
Republic Military School
Minmatar Republic
#2224 - 2013-05-22 13:12:09 UTC  |  Edited by: Hakaru Ishiwara
From another EVE-O GD thread:

Quote:
*snip*
And yet we pay for the EVE entertainment service, just as we pay for other business services that might fall under the "serious" category.

Dependencies on ancillary systems are just as critical for review as is the primary functionality of the newly implemented logic and UI. Regardless of what caused the failure, CCP's EVE subscribers were faced with a service that was rendered unavailable without some under the covers technical tinkering on a widespread scale. The perception was that the launcher had utterly failed even though it was content / data feeds which were buckling under some unknown pressures.

On top of these problems, there was little-to-no communication from CCP that they were intending to foist some significant new functionality on their users. Given a few days notice, players would have set their long-train skills and gotten assets out of harm's way. Instead of properly setting the expectation of a patch day, CCP surprised its customers in a bad way. This is a big no-no in the world of customer relationship management.

The challenge that CCP faces with poorly executed patch releases is one of a cumulative nature where CCP, on an annual basis, royally fucks up what they market as "expansions" with game breaking defects or functionality that is considered to be highly undesirable by their customers. The list is long with these ****-ups and EVE subscribers have even longer memories.

When CCP pulls a completely avoidable stunt like they did with this new launcher functionality release, the collective perception of CCPs ineptitude is acutely focused on what has gone wrong rather than on the future potential [some might say vaporware] of CCP's long-term initiatives.
Suggestions on how to do better?

1) Communication and Expectations Setting: Ensure that your customers have lead-time to prepare for patches. As much as I believe that patches should not contain game-breaking elements, history has proven that when EVE subscribers know about an impending patch, they are more flexible and forgiving if the execution does not go as planned.

2) Testing and Preparation: In hindsight, it is clear that the new launcher is highly dependent upon one or more content servers in order to work properly. Testing what happens to the launcher functionality when one or all of those content servers is unavailable seems like one of the most basic tests-cases associated with this project. It doesn't matter if the content server failure was unrelated to the patch, the fact remains that the launcher is susceptible to the failure of an external system. Assuming that external systems will be up and running for a major patch (yes, the launcher is the gateway to your service, CCP) and not preparing for unexpected failures / downtime is poor planning. Ensuring that the launcher can handle one or more failed external systems gracefully is critical.

+++++++ I have never shed a tear for a fellow EVE player until now. Mark “Seleene” Heard's Blog Honoring Sean "Vile Rat" Smith.
Khoharis Asanari
Praetorian Guard of Honour
#2225 - 2013-05-22 13:13:44 UTC
The launcher does not remember any of my logins and I have to acccept the EULA every single time I log in.
Eve Amarrian
Imperial Academy
Amarr Empire
#2226 - 2013-05-22 13:15:32 UTC
Congratulations CCP, fixing something that is not broken and break it in process, that's something not many software companies have balls to do!
David Campbell
Primas Custos
#2227 - 2013-05-22 13:16:30 UTC
Well that was disapointing...

I launched the launcher today, it patched and I expected to be finally able to see what all that fuzz was about. Unfortunately, nothing happened beyond that. No error message, no Offline message, just no launcher at all. Even in my task manager, no trace of it.

I tried reinstalling the game, same issues. I know I shouldn't complain, at least my settings are unchanged. But still, anyone has any ideas how to fix that ?
Launching the game through the .exe file will become tedious very fast. Especially if the old log in screen ends up being removed.
AndromacheDarkstar
Caldari Provisions
Caldari State
#2228 - 2013-05-22 13:17:24 UTC
CCP Guard wrote:
Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509


So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change .
AndromacheDarkstar
Caldari Provisions
Caldari State
#2229 - 2013-05-22 13:20:43 UTC
Glasgow Dunlop wrote:
can you not just roll back?

then leave it as was?

just saying . . .


Give this man a medal and a job at CCP
Ginger Barbarella
#2230 - 2013-05-22 13:21:00 UTC  |  Edited by: Ginger Barbarella
Adding to last post of terrible UI design...

3. Have to manually enter account login name if it's different from last successful login
4. Hitting TAB after #3 above takes me to the password field (as it should), but the value in the account name field reverts back to the last account name successfully logged on to.

Seriously, did whoever designed this interface EVER design a user interface before? No, seriously... Cuz, this is just bad. Period.

(And yes, I have over 20 years of PROFESSIONAL interface design in both web and c/s software)

And on a side note:
1) The "Logoff" button is gone, which means we have to QUIT and go thru the mess of a launcher again (unless running ExeFile.exe directly)
2) After doing the "log off safely thing" in space, and selecting the "Restart" option, it NEVER RESTARTS. IT just quit, taking us back to #1 above

"Blow it all on Quafe and strippers." --- Sorlac
CCP Guard
C C P
C C P Alliance
#2231 - 2013-05-22 13:21:58 UTC
AndromacheDarkstar wrote:
CCP Guard wrote:
Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509


So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change .


Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front.

CCP Guard | EVE Community Developer | @CCP_Guard
Aakkonen
Rift Watch
#2232 - 2013-05-22 13:22:48 UTC
I have no idea is it good feature to make players use command prompt and do some computer magic (I am very unexperienced in computers still) My launcher wont even start wehn I try it. I have to use repair tool + Bin\exefile launch just to get play eve -.-

Bad Jokes since -09.... Fly Safe! o7
Jarnis McPieksu
Aliastra
Gallente Federation
#2233 - 2013-05-22 13:24:12 UTC
Whoever pushed this live has no clue about EVE.

Yeah, in dream-la-la-land we get proper SSO global account with all our characters from all our legacy accounts, with no limitations how many of them may be logged at once, as many of them training as you pay subs for etc... but until that pipe dream happens, the launcher MUST (not "should" or "may") support existing multi-account play that pretty much everyone in EVE is doing. Max 5 account names remembered? Yeaaaahh... no.

Sadly the only practical way to feed CCP a clue-bag is to hit unsub. We already know from past dramas that CCP will fix their stuff very very quickly when the beancounter division shows up terrified, with alarming Excel sheets showing subs falling off a cliff.

Multi-account support poor in new launcher? Close accounts. Problem solved. CCP will go "eeek" when unsub numbers spike and problem gets fixed.

Personally I'm heading to vote about this "improvement" with my secondary accounts to account management just now.
Smoking Blunts
ZC Omega
#2234 - 2013-05-22 13:24:30 UTC  |  Edited by: Smoking Blunts
CCP Guard wrote:
AndromacheDarkstar wrote:
CCP Guard wrote:
Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509


So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change .


Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front.


there would be no issues if all the concerns raised BEFORE this was released were addressed, rather than just brushed off

OMG when can i get a pic here
Steijn
Quay Industries
#2235 - 2013-05-22 13:25:22 UTC
CCP Guard wrote:
AndromacheDarkstar wrote:
CCP Guard wrote:
Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509


So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change .


Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front.


Why was this rush released when its obviously not ready? Is it because you need it running before June 4th?
Ginger Barbarella
#2236 - 2013-05-22 13:28:29 UTC
CCP Guard wrote:

Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front.


Seriously, from a customer support perspective, do you guys think that's acceptable? A "workaround" for issues you acknowledge but refuse to call a bug or bad design?

"We know the accellerator in your car sticks, but we have a work-around to crashing into a wall and dying: just jump out of the car!"

C'mon, guys... Paying customers here...

"Blow it all on Quafe and strippers." --- Sorlac
Ginger Barbarella
#2237 - 2013-05-22 13:29:17 UTC
Steijn wrote:

Why was this rush released when its obviously not ready? Is it because you need it running before June 4th?



Internet meme aside, "QFT".

"Blow it all on Quafe and strippers." --- Sorlac
AndromacheDarkstar
Caldari Provisions
Caldari State
#2238 - 2013-05-22 13:30:28 UTC
CCP Guard wrote:
AndromacheDarkstar wrote:
CCP Guard wrote:
Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509


So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change .


Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front.


Im trying to sound as reasonable as possible but surely at this point with so many people angry and unable to use the client surely a rollback is better than trying to come up with fixes. Then the feature can be rolled out in a working state at a later date.
Luke Eskar
Tin Foil Hat Club
R I O T
#2239 - 2013-05-22 13:31:31 UTC  |  Edited by: Luke Eskar
GIVE ME BACK THE F***ING LOG IN SCREEN !!!!!!!!!!!!!!!!!!!!!!!!

also stop f***ing with things that don't need changing

.
Asuri Kinnes
Perkone
Caldari State
#2240 - 2013-05-22 13:33:55 UTC
Elani Riu wrote:
I left Eve for nearly two years due to to the Incarna debacle.

Isn't it amazing CCP how little we have learned? Yes, this feature is that bad. Lets see how you handle this in the next 23 days. One misstep and I'm back out.


Bye!

In other news, after all the fuss during the day yesterday, rebooted and entered game fine.

Launcher even works.

Bob is the god of Wormholes.

That's all you need to know.