These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE Information Portal

 
  • Topic is locked indefinitely.
 

EVE Launcher update on May 21, 2013

First post First post
Author
Previous Topic Next Topic
Smoking Blunts
ZC Omega
#2201 - 2013-05-22 12:14:19 UTC
CCP Aporia wrote:


Since there were no technical concerns left with the Windows version of the new launcher, then yes, we did roll it out. That at the same time an external problem with our web servers pops up is a really bad coincidence, but that could have happened everywhere.

We've noted the concerns that people have about how it changes the way one has to do multi-boxing stuff and we are working on improvements on this. With that regard, though, let it be said that with all the various ways in which people are multi-boxing then it's near impossible to not annoy some parts of our userbase which do this. We do not really like that either and are sorry about this, but it's a situation that we have kind of forced on ourselves by never having done proper support for multi-boxing, and adding proper support now is going to cause some pain to you and us.


this quote is from the test server feedback from the launcher.

knowing that there were previsions made into the old launcher purely for mutiboxers, you removed them all and thought it was fine to upset everyone that used them in the hope that one day soon(tm) you might get round to some half baked solution to what we already had.
I don't want my settings saved on some cloud server, I do not want 1 password for 8 accounts to share(how dam insecure is that ffs), I don't need the headache of picking from a list of 23 toons over those 8 accounts.

id love it to remain as simple and as straightforward as it was. the way you broke with this badly set out, badly thought out laucher update

OMG when can i get a pic here
Inspector Blake
Corporation N
#2202 - 2013-05-22 12:18:01 UTC
The launcher only saves 5 account names, I have 8 so it is a pain.

If I type in a different name to one saved 90% of the time when I go to enter my password it wipes the new name and picks one of the saved ones.

Just had all my accounts dc (my internet connection is fine) and the launcher is telling me the game is offline so cant log in at all.
Phoenix Jones
Small-Arms Fire
#2203 - 2013-05-22 12:18:25 UTC  |  Edited by: Phoenix Jones
Ginger Barbarella wrote:
1. New launcher doesn't remember logged-in account names; only retains last account name successfully logged in
2. Interface is slow, meaning it now requires an extra click, client verification is SLOOOOW, getting mouse to the right place isn't intuitive, etc

The "speed" that I can log is is now much slower than before. Ignoring #1 above (even tho that's big), I could just type the first letter of the account, down-arrow to select from list of cached account names, hit tab, enter password, and I was in. Takes longer now, and that's VERY annoying.


+1 to that. Fixes needed listed below:

1) Save account names across the launcher
2) Create ingame "Log To Character Select Screen".
3) Let the "Enter/Return" key actually activate the Play key (It activates the Log In key, but not the play key on the launcher.
4) Ingame, remove the "You have been successfully logged off /restart/quit" screen, and either just dump us back to the character login screen, or close the game.\
5) Actually, Restart no longer works at the logged off screen
6) Logged off Screen says "Connection Lost" (Did not notice before, so dunno if that has always been).

The "would be nice selections"

1) Allow the launcher to log in more than 1 account at a time (heck unified launcher, then let it log in more than 1 person at a time.
2) Have monitor setting in the launcher (Launch on monitor 1, launch on monitor 2, etc).

That is all.

Yaay!!!!
Gustav Mannfred
Summer of Mumuit
Remember Mumuit
#2204 - 2013-05-22 12:19:46 UTC
i just went to the bin folder and im using the exefile.

MUCH faster and more confortable.

The idea with the launcher is not bad, but the login screen was faster, because to swich between an character, i now have to:
close eve>reboot launcher>reenter password>Select character

the old was:
logout>reenter password>select character

i'm REALY miss the old stuff. 

https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=24183
War Kitten
Panda McLegion
#2205 - 2013-05-22 12:22:16 UTC
CCP Aporia wrote:


Since there were no technical concerns left with the Windows version of the new launcher, then yes, we did roll it out. That at the same time an external problem with our web servers pops up is a really bad coincidence, but that could have happened everywhere.

We've noted the concerns that people have about how it changes the way one has to do multi-boxing stuff and we are working on improvements on this. With that regard, though, let it be said that with all the various ways in which people are multi-boxing then it's near impossible to not annoy some parts of our userbase which do this. We do not really like that either and are sorry about this, but it's a situation that we have kind of forced on ourselves by never having done proper support for multi-boxing, and adding proper support now is going to cause some pain to you and us.



"...near impossible to not annoy some parts of our userbase which (multi-box)."

So you went ahead and annoyed all of us eh? Good choice.

You could have said something ahead of time to manage expectations in the devblog.

You could have at least provided ONE workaround or useable solution ahead of time.

You chose to just throw what you had "technically working" out there. Nice.

I don't judge people by their race, religion, color, size, age, gender, or ethnicity. I judge them by their grammar, spelling, syntax, punctuation, clarity of expression, and logical consistency.
Amarrius Ibn Pontificus
Legion Air
#2206 - 2013-05-22 12:23:51 UTC  |  Edited by: Amarrius Ibn Pontificus
CCP Aporia wrote:


Since there were no technical concerns left with the Windows version of the new launcher, then yes, we did roll it out. That at the same time an external problem with our web servers pops up is a really bad coincidence, but that could have happened everywhere.

We've noted the concerns that people have about how it changes the way one has to do multi-boxing stuff and we are working on improvements on this. With that regard, though, let it be said that with all the various ways in which people are multi-boxing then it's near impossible to not annoy some parts of our userbase which do this. We do not really like that either and are sorry about this, but it's a situation that we have kind of forced on ourselves by never having done proper support for multi-boxing, and adding proper support now is going to cause some pain to you and us.


There's a fundamental problem that isn't the launcher on itself but instead the issue is with the epiphany that CCP believes to have had with the SSO.

The SSO would work wonderfully both with the client and in all websites using our eve account credentials if we were limited to a single account per person as well. This limitation could be from simply banning multi accounting (I know, right?) or creating a system in which you can get all your toons into the same account (and with the new spend plex, train an alt simultaneously, there's no reason not to get this done).

SSO vs. multi accounting players just doesn't work and CCP would have been better off sorting the multiaccounting thing before moving into the SSO.
Steijn
Quay Industries
#2207 - 2013-05-22 12:26:07 UTC
Amarrius Ibn Pontificus wrote:

CCP Aporia wrote:


Since there were no technical concerns left with the Windows version of the new launcher, then yes, we did roll it out. That at the same time an external problem with our web servers pops up is a really bad coincidence, but that could have happened everywhere.

We've noted the concerns that people have about how it changes the way one has to do multi-boxing stuff and we are working on improvements on this. With that regard, though, let it be said that with all the various ways in which people are multi-boxing then it's near impossible to not annoy some parts of our userbase which do this. We do not really like that either and are sorry about this, but it's a situation that we have kind of forced on ourselves by never having done proper support for multi-boxing, and adding proper support now is going to cause some pain to you and us.


There's a fundamental problem that isn't the launcher on itself but instead the issue is with the epiphany that CCP believes to have had with the SSO.

The SSO would work wonderfully both with the client and in all websites using our eve account credentuials if we were limited to a single account per person as well. This limitation could be from simply banning multi accounting (I know, right?) or creating a system in which you can get all your toons into the same account (and with the new spend plex, train an alt simultaneously, there's no reason not to get this done).

SSO vs. multi accounting players just doesn't work and CCP would have been better off sorting the multiaccounting thing before moving into the SSO.


They have partly sorted the multi-accounting with the new launcher, by releasing it and getting plenty to unsub the extra accounts. I guess in CCPs eyes thats progress.
Smoking Blunts
ZC Omega
#2208 - 2013-05-22 12:28:47 UTC
CCP Cascade wrote:


So... to the big question: What have we done to support multiboxing:

1. You can make the Launcher only appear when there is an update by selecting that under the startup tab in the settings for the Launcher. That means that the EVE client will start just like it did before, unless there is an update. This is good for those who have installs in multiple locations.

2. Those who have multiple installs or multiple computers at home; You can use the patch import/export feature to import and export patches between installs and computers. Check out the export/import section here

3. If you want to start multiple clients you can just click "Play" again and it will start a new client instance. If you don't want the Launcher to stay after the client is started, you can set this in the settings menu.

How does this sound?.



this is from the march 2012 blog when the launcher first got introduced. can we get this guy back on this project pls

OMG when can i get a pic here
Jocca Quinn
Pator Tech School
Minmatar Republic
#2209 - 2013-05-22 12:28:58 UTC
Hmm how many pages are required for this topic to be classed as a threadnaught ?

I am very afraid that these problems with the launcher, CCP changing something that works for something that is shiney is a symptom that perhaps the awesome! is back.

Some of the main features of Odyssey like the new system scanner, the mini hacking game, the click as fast as you can to grab the cans thing all remind me of CCP running up to Incarna. Changing things that work for something more shiney, rather than addressing major game issues (POS, corp management interface 0.0 stagnation etc etc etc)

I wonder how Ripard's snapcount numbers will look in 6 months.
Karak Terrel
Foundation for CODE and THE NEW ORDER
#2210 - 2013-05-22 12:29:14 UTC
CCP Atropos wrote:

The new login functionality that we deployed today is designed to start changing the way users log into the EVE Universe; whilst it is often true that one shouldn't change something if it isn't broken, such a cliché doesn't allow for changing priorities. Our goal was that by rolling out the new login method, and supporting the single sign on service, we could lay the groundwork to start moving people away from the messy multiboxing setups that have traditionally never been supported by us as a company, and towards something that makes more sense for CCP and the services we provide.


Well, if you try to replace and improve how people use the launcher to multibox, go on improve it AND THEN YOU RELEASE!!

What you DON'T DO is to replace a working thing with your "groundwork" an then tell us you will implement all the awesome replacements for the functionality you just trashed later!!

NO, just NO!

I can't believe anyone would think this was a good idea. Seriously in what world?!

Plz, do the right thing, rollback and apologize for the inconvenience. Tell us you learned something from this mistake and you will release the launcher when it is ready and all the people on the testserver are happy with it.
Andski
Science and Trade Institute
Caldari State
#2211 - 2013-05-22 12:32:54 UTC
just curious, what problems was this new launcher intended to solve?

Twitter: @EVEAndski

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths."    - Abrazzar
Amarrius Ibn Pontificus
Legion Air
#2212 - 2013-05-22 12:35:03 UTC
Karak Terrel wrote:

Plz, do the right thing, rollback


That.
Mr Kidd
Center for Advanced Studies
Gallente Federation
#2213 - 2013-05-22 12:35:36 UTC  |  Edited by: Mr Kidd
Might I make a suggestion?

First, let me say, the new launcher is a big pain in the ass. First time I tried to log into Eve after you, CCP, deployed it, it couldn't install a file and I had to abort it. Trying to launch it again presented errors immediately complaining it couldn't run. Thank god for the repair.exe.

Second is the reset of game settings requiring a restart of the launcher and client to fix. Bullocks!

It's obvious you don't test anything CCP.

So, my suggestion: Tie your payments systems into the launcher.....make it the only place we can make payments to you, activate hours for plex, purchase plex from you. Then, I'm sure, you'll get it right EVERYTIME!

EDIT: CCP.....I've been thinking about what it really means...Crowd Control Productions, nah. Clowns Choking on Peenis' is more like it.

Don't ban me, bro!
MOUNT EVEREST
Mysterious Island 0001
#2214 - 2013-05-22 12:39:04 UTC
Subject: New launcher software
Executive Summary:
Why did you mess up my settings? A whole bunch of stuff is all screwed up.

Details:
You know, I think I may just stop playing altogether. Most of the things I want I can't have anyway. ...and the single signon is a goof. I signed in to the game, then I had to sign into the EVE gate too.
I realize I'll eventually get the hang of all the new stuff if I continue to play... but the point I'm trying to make is you changed some stuff that messes up my routine, messes up the way I've been playing. You put a traffic jam in my busy day, and I damn well don't appreciate it.
So, you've angered me. Again.
Now, would I be doing my life a favor to just quit wasting my time using software made by people who just can't seem to provide me with a satisfying user experience? At this point, who knows?
Maybe so.


And I wasted even more time with this attempt at a constructive forum post... because whoever is patting themselves and their buddies on the back at CCP needed to hear this.
Verran Skarne
4 Marketeers
#2215 - 2013-05-22 12:41:07 UTC  |  Edited by: Verran Skarne
So, something I thought I would share. One of my alliance mates has had a horrible time with the launcher not picking up her settings no matter what she did.

She's running Windows 7 Home Premium (EN-UK)

We corrected this by having her run the launcher as Administrator on her system (right-click shortcut, Run As Administrator). Now it works like a champ.

Several other folks in my alliance reported similar success by doing this.


To summarize...


SYMPTOMS: When you start the launcher and launch the game, none of your settings are visible. This can happen every time the launcher starts or possibly only sometimes.


WORKAROUND: Run the launcher as administrator and it should have better success with remembering settings, etc.


ANALYSIS:

It would seem that the new launcher is not properly requesting an elevated token on its own when it's executed by the user. This is something the application has to do, as any recent version of Windows is going to assume least privileged mode by default in order to try and protect the user.

I'm not sure why the launcher might need an elevated token but the "rules" of UAC/elevation are fairly simple and straightforward, documented here (this is the Vista article, I'm sure there's an updated version for 7/8 somewhere on MSDN): http://msdn.microsoft.com/en-us/library/windows/desktop/bb756922.aspx

Edit: Just in case any other technical people are experiencing the missing settings problem and want to dig deeper into why it's happening, the easiest way to do it in my experience is probably going to be to use Process Monitor to see where the Access Denied comes back when running the launcher non-elevated. Once you have that information, if you're not a CCP developer but you understand how Windows security works, you can at least make an educated guess about what it wants that it's not getting :). If you are a CCP developer, and you have access to debug symbols for the launcher, you could step through it in windbg or kd and find the thread where the Access Denied is getting returned. Alternatively, if you already know what thread(s)/function(s) tries to do that access you could just go straight to the source code to see what's up. My very very rough guess is that something isn't calling InitializeSecurityContext like it should be, but that's a blind guess on my part. Either that or it's doing something silly like trying to write to HKLM (which will always be blocked to unelevated access, and that failure causes it to bail out of the code path entirely. Anyway, hopefully it helps with tracking down what the root cause of this particular launcher issue is. Now, sadly, back to the day job for me. Maybe if I'm lucky all these launcher woes will be addressed by the time I get home from work this evening :)


Hopefully this helps the CCP developers out and in the meantime, hopefully the workaround helps others having similar issues :)
Vaerah Vahrokha
Vahrokh Consulting
#2216 - 2013-05-22 12:43:26 UTC
Andski wrote:
just curious, what problems was this new launcher intended to solve?


Some of us had many accounts. This issue is being dealt with. Blink

EvE Online portal | EvE markets tutorials
Vaerah Vahrokha
Vahrokh Consulting
#2217 - 2013-05-22 12:47:53 UTC
More issues I found:

1) On one computer I get asked for the EULA agreement ALL the time. This is driving me nuts. I never get asked to type in a character in my account.

2) On the other, I don't get asked the EULA but every time I get told my IP hasn't been known or something like that and I have to type my characters names all the time.

3) When I exit the game, now on one computer something screwy happens with the pallette (though I am on 16M colors Shocked) and when I exit EvE, the windows desktop becomes of shades of pink and yellow!

EvE Online portal | EvE markets tutorials
Bronco Platz
Doomheim
#2218 - 2013-05-22 12:48:45 UTC
Vaerah Vahrokha wrote:
Andski wrote:
just curious, what problems was this new launcher intended to solve?


Some of us had to many accounts. This issue is being dealt with. Blink


FYP

This signature is under NDA. Sorry.
Eternal Error
The Scope
Gallente Federation
#2219 - 2013-05-22 12:56:18 UTC
New launcher is garbage. Takes long as hell to validate client (for no reason I might add) and takes much longer to load up multiple accounts.

Give me back the old one.
Mr Kidd
Center for Advanced Studies
Gallente Federation
#2220 - 2013-05-22 12:57:29 UTC
One other thing CCP. You need to update your corporate policies. When you get +110 pages in <24hrs of feedback on a new feature that you've rolled out and 99.9% of it is bad and complaints, you need to institute the old Roman practice of decimation, starting with the CEO.


Don't ban me, bro!