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EVE Launcher update on May 21, 2013

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CCP Phantom
C C P
C C P Alliance
#1041 - 2013-05-21 18:21:25 UTC
Kale Freeman wrote:
CCP, for the love of god please post something in this thread to tell us that you are working on the problem.

Our dev teams are indeed working on fixing the whole issue with top priority. Unfortunately in situations like these we cannot predict any ETA and giving a time frame would be very irresponsible. Be assured though that we are working as hard as possible to find a proper solution as fast as possible.

As CCP Guard pointed already to further background information in this news article and in that thread.

Please also accept our apologies for this unfortunate chain of events.

CCP Phantom - Senior Community Developer
Coffee Rocks
Caldari Provisions
Caldari State
#1042 - 2013-05-21 18:21:29 UTC
ComDS wrote:
Better idea... TABBED CLIENT! As many accounts as I can manage without the resource barrier of my PC.


I multiblox, and I don't understand what you mean .... I can tab launcher and each client?

..... anyways, back to OP, which is confirming no workaround to launching EVE. Guess I'll go see what this "outdoors" thing is everyone refers to.

.................
........
.....


My GOD, it's full of TREES.....

You never fly alone - Broadcast 4 Reps | Twitter: @thecoffeerocks | Steam: CoffeeRocks
TeeKay Latef
Seraphim Ltd
#1043 - 2013-05-21 18:21:29 UTC
yep, repair tool did the job for me. stil launched eve from the bin folder though
Stalex BigNoise
Sniggerdly
Pandemic Legion
#1044 - 2013-05-21 18:22:00 UTC
I know why they have problems:

1. Because they are CCP
2. Server Microsoft-HTTPAPI/2.0
Malcanis
Vanishing Point.
The Initiative.
#1045 - 2013-05-21 18:22:06 UTC
Obunagawe wrote:
Posting voicelessly in a bloated thread that will not be read. CCP does what they want. This is going to be Incarna all over again.


How times change. It used to be that this would be CCP's NGE.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016
KIller Wabbit
MEME Thoughts
#1046 - 2013-05-21 18:22:14 UTC
Teh Minez0r wrote:
Seems like we need to set a long time skill training not only for new expensions but also for launcher patches aswell now.
Seriously, are you guys testing your patches also from external or do you just use your internal connections and think everything is great? This is ridiculous...


Which would work well - if you actually had a heads up that the patch was coming.
Skippy Usenet
Imperial Academy
Amarr Empire
#1047 - 2013-05-21 18:22:20 UTC
can't post your error because I can't post HTML. Fun.

Will post what I can...
Quote:

Unable to download remote build number
Traceback (most recent call last):
File "lib\update.pyo", line 597, in run
File "lib\update.pyo", line 654, in IsUpdateRequired
File "lib\update.pyo", line 215, in __init__
File "lib\decorators.pyo", line 18, in __call__
File "lib\info.pyo", line 182, in GetRemoteBuildNumber
RemoteBuildNumberUnavailable: Unable to fetch build number from server
Marius Cornelius
Caldari Provisions
Caldari State
#1048 - 2013-05-21 18:22:23 UTC
Update on my connection issue. I manually downloaded and installed the new launcher and this is what I get.

"Unable to download remote build number Traceback (most recent call last): File "lib\update.pyo", line 597, in run File "lib\update.pyo", line 654, in IsUpdateRequired File "lib\update.pyo", line 215, in __init__ File "lib\decorators.pyo", line 18, in __call__ File "lib\info.pyo", line 182, in GetRemoteBuildNumber RemoteBuildNumberUnavailable: Unable to fetch build number from server Locals by frame, innermost last: Frame __bootstrap in threading.pyo at line 503: self = Frame __bootstrap_inner in threading.pyo at line 530: self = Frame run in lib\update.pyo at line 635: self = self._Thread__args = () self._Thread__block = , 0)> self._Thread__daemonic = False self._Thread__ident = 3756 self._Thread__initialized = True self._Thread__kwargs = {} self._Thread__name = 'UpdaterModuleThread' self._Thread__started = self._Thread__stderr = self._Thread__stopped = False self._Thread__target = None self.average = 0 self.cache = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache' self.folder = u'C:\\Program Files\\CCP\\EVE' self.hashdb = self.info = self.isNotRunning = self.isRunning = self.proc = None self.server = 'TQ' self.settings = self.successful = False self.throttle = 0 self.view = > Frame IsUpdateRequired in lib\update.pyo at line 656: args = [u'C:\\Program Files\\CCP\\EVE', , u'C:\\Program Files\\CCP\\EVE\\launcher\\cache', ] self = self._Thread__args = () self._Thread__block = , 0)> self._Thread__daemonic = False self._Thread__ident = 3756 self._Thread__initialized = True self._Thread__kwargs = {} self._Thread__name = 'UpdaterModuleThread' self._Thread__started = self._Thread__stderr = self._Thread__stopped = False self._Thread__target = None self.average = 0 self.cache = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache' self.folder = u'C:\\Program Files\\CCP\\EVE' self.hashdb = self.info = self.isNotRunning = self.isRunning = self.proc = None self.server = 'TQ' self.settings = self.successful = False self.throttle = 0 self.view = > Frame __init__ in lib\update.pyo at line 217: cache = u'C:\\Program Files\\CCP\\EVE\\launcher\\cache' folder = u'C:\\Program Files\\CCP\\EVE' hashdb = info = self = url = 'http://cdn1.eveonline.com/%(build)s/RepairData_%(build)s.dat' Frame __call__ in lib\decorators.pyo at line 18: args = (u'C:\\Program Files\\CCP\\EVE',) self = Frame GetRemoteBuildNumber in lib\info.pyo at line 182: folder = u'C:\\Program Files\\CCP\\EVE' url = 'http://client.eveonline.com/patches/premium_patchinfoTQ_inc.txt'


In addition, I am having problems sending this ticket so it appears you have a ton of problems right now.
The new launcher allows me initial login, but when it wants verification of the account I want to login too, the play button (and all other links in launcher) are broken/non-functioning.
zloy negra
Viziam
Amarr Empire
#1049 - 2013-05-21 18:22:32 UTC
IF U CANT LOGG IN GAME FROM LAUNCHER JUST LAUNCH !!!!!! EXEFILE.EXE !!!!!! FROM: C:\Games\Eve\bin !!!!
its all.
Destination SkillQueue
Doomheim
#1050 - 2013-05-21 18:22:37 UTC
Pelador Rova wrote:
Or you could wait till CCP have an official fix than taking hax from other players which I'm unsure invalidates your ToS in the process?

What hax? The manual installation of a patch and launching the EVE executable directly? The automated process of patching and using the launcher are in no way necessary to play the game or patch it. They just automate things and make the process more convenient for the players and CCP. What people are doing is just giving ways to bypass the currently broken automation by doing things manually in an effort to gain access to the game and it works just fine. If you want to wait, feel free to do so.
Yodi jekkel
Pator Tech School
Minmatar Republic
#1051 - 2013-05-21 18:22:56 UTC
but i cant so its almost time for a social life...
Makkuro Tatsu
Spontaneous Massive Existence Failure
#1052 - 2013-05-21 18:23:03 UTC
[quote=CCP Guard]We've put up a thread for possible workaround here as well: https://forums.eveonline.com/default.aspx?g=posts&t=238230&find=unread

What about Mac users? Have I missed CCP talking about workarounds for those of us using OS X instead of Windows?
shubelia
Perkone
Caldari State
#1053 - 2013-05-21 18:23:16 UTC
CCP Phantom wrote:
Kale Freeman wrote:
CCP, for the love of god please post something in this thread to tell us that you are working on the problem.

Our dev teams are indeed working on fixing the whole issue with top priority. Unfortunately in situations like these we cannot predict any ETA and giving a time frame would be very irresponsible. Be assured though that we are working as hard as possible to find a proper solution as fast as possible.

As CCP Guard pointed already to further background information in this news article and in that thread.

Please also accept our apologies for this unfortunate chain of events.



how about a rollback of the change?
ZippinAlong
Zippy's Retirement Fund
#1054 - 2013-05-21 18:23:19 UTC
This is CRAP! Every few days I get a update request... and now it flat out doesn't work.. Quit updating things before they have gone to test mode on a computer of your own!

Anyone in the technical world should know before deploying a mass scale update - it needs to be tested and retested to prevent mass non working programs and such.

Get it right CCP.
TheEvilGuitarist
Sorrowful Inc.
#1055 - 2013-05-21 18:23:36 UTC
I got the offline issues as well, I downloaded the link in the first post and installed the new launcher which did launch however I got a huge long error message.

So I tried the the repair.exe and bin exefile solution suggested by a few other players and can get logged into the game now, for anyone trying this the repair tool does take some time to load then to do its thing but it seems to work eventually.

CCP: I appreciated that mistakes happen and things go wrong however, the lack of communication about this issue is not forgivable. It should not be down the the players to come up with a workable fix/workaround to get the game working, I have spent so long tonight looking at this thread and trying the things suggested that by the time I have finally got logged in I'm in no mood to play Eve anymore.
Arwyn Langlore
Republic Military School
Minmatar Republic
#1056 - 2013-05-21 18:23:37 UTC
OFFLINE MODE
You are seeing this because no connection could be made to the content server or something went wrong while loading the online content.

This is the message i get when i start up the launcher
Jaque Lores
Science and Trade Institute
Caldari State
#1057 - 2013-05-21 18:23:40 UTC
I solved my "Incompatible protocol" issue by following this:
https://forums.eveonline.com/default.aspx?g=posts&t=238161

At first my repair tool did absolutely nothing - My pc just loaded for a while and then nothing happened.

I then tried to access the links mentioned in this post:
https://forums.eveonline.com/default.aspx?g=posts&m=3061535#post3061535

First file loaded instantly, second file didn't seem to load at all. I left a tab open for each file and after 10 minutes or so the last file loaded aswell.
From this i concluded that perhaps the repair tool was suffering under the same issues.
I therefore tried to start the repairtool yet again, and then just let it stay open (in my earlier tries I had force closed it through the task manager) - And hurray, my patience payed off. The repair tool started and after yet another several minutes of waiting it started fixing eve.

I can now use the exefile to start the game and log in - No more "Incompatible protocol"!

So in conclusion: Have patience.. Lot's of patience :)
Tyrion Macularius
Sebiestor Tribe
Minmatar Republic
#1058 - 2013-05-21 18:24:03 UTC  |  Edited by: Tyrion Macularius
Hi. This is the exception error window I am getting after manually downloading and installing the launcher.

....Well it would have been if I could paste it here without being told I am not allowed to have HTML included...

Oh well, +1 post for me...
Panhead4411
Rothschild's Sewage and Septic Sucking Services
The Possum Lodge
#1059 - 2013-05-21 18:24:10 UTC
CCP Guard wrote:
What I can tell you is that that investigation into what is causing the massive load issues to our web servers is underway and we're not going home until this is fixed. We're really sorry for all the trouble.

Might it be that thousands of your customers who got stuck with your broke crap suddenly (for some strange reason) got on your website to figure out wth happened?

http://blog.beyondreality.se/shift-click-does-nothing    < Unified Inventory is NOT ready...
Nex Killer
Perkone
Caldari State
#1060 - 2013-05-21 18:24:19 UTC
CCP Phantom wrote:
Kale Freeman wrote:
CCP, for the love of god please post something in this thread to tell us that you are working on the problem.

Our dev teams are indeed working on fixing the whole issue with top priority. Unfortunately in situations like these we cannot predict any ETA and giving a time frame would be very irresponsible. Be assured though that we are working as hard as possible to find a proper solution as fast as possible.

As CCP Guard pointed already to further background information in this news article and in that thread.

Please also accept our apologies for this unfortunate chain of events.


Why not just reback the update and fix it...