EVE New Citizens Q&A

I think you very aware though that CCP is not a group of 2 happy free-time coders, but a commercial company, yes

1) why do you invest into an extension ? to please the crowd? ok. but what is the real reason to do it:
- to extend your product line, keep your customer base and if possible extend it.
its. an. investment. for new or continuing profit.

to do so you need a) managers b) designers c) architects d) coders e) qa f) some community managers (+ admin and some others i leave out now)


2) why do or should you extend your complex product documentation
- to provide means for new players to get hold of your product ie extending your customer base and market share

to do so you need a) ~1/2 manager b) a documentation professional. if possible with EVE background.

you notice that the work on your documentation can be done without hampering your extension. you achieve it by either placing active staff on it, or if the guys are already 100% assigned by calling your favorite head hunter and getting the guy(s) you need through hiring. even part time or with a limited contract if required.
you may notice, we still dont spend any more word about "community" whatsoever here than is involved creating the new extensions. we still talk about biz and investment decisions here to get hold of new players and/or keep existing players happy (which equals recurring revenue, the holy grail of the software world).

Both options (1) and (2) are valid to pull and neither (1) nor (2) will block the other if sufficient profit is being recognized (forecast is positive with x% mere profit). The continuous work on the quality of the tutorials and documentation throughout the last years seem to show that the problem and potential was recognized. One remains just wondering why its such a big deal to get the internal "go" for the missing bits improving the user experience. From my vp it looks like a commercial no-brainer to justify the investment especially since the company prepares to go IPO after DUST.

best,
kriegskind

// sic transit gloria mundi

The "it's a wiki so you can't complain about it" argument doesn't work because CCP itself redirects to it constantly. Every tutorial blurb ends with "for more info, visit the wiki page". If they're going to officially sanction it to the point of using it as in-game reference for everyone, it's largely their responsibility to keep it updated.



EVE-U wiki is miles ahead of the official wiki but even it has some issues precisely because of the amount of different pages. Moving a few numbers in an article about a mining ship that suddenly became a logistics ship is is simple and obvious, but then hunting the wiki for every guide suggesting the now nonexistant ship to new miners...

And guess what. CCP has every available personal busy with stuff. And still they grow each year with new players coming to EVE.

You DO know that CCP is a small company. They aren't huge like Electronics Arts or other game companies out there. They are a very small company and thus don't have hundreds of employees they can just mess around with.

Maybe EVE is just the game for YOU....doesn't make CCP nor EVE wrong.


In before:

A.) Rage quit whining post within 3 months.

B.) Never hear from the person again, because he stopped playing quietly.

Closest thing to an EVE manual, but it is also not up-to-date, as EVE changes a lot to keep things interesting:

Industrial-Size Knowledgebase (ISK)

EDIT: Bounties are meaningless. Don't let them bother you. Most of my characters have bounties, including ones that never undock.

I have removed some trolling from this thread.