EVE New Citizens Q&A

I have a account issue with several accounts. Possibly hacked. Yes I put in a petition and its been 3 days. I am beginning to reconsider reactivating my 4 accounts. Is there another option?

If you can't login try a few things:

- clear cache manually
- run repair.exe from the eve folder

If your password doesn't work and you somehow can't change it and suspect account issues you'll have to petition, do NOT put two petitions in for the same thing and especially not under "stuck". It won't help you at all and generally just pisses ppl off, generally not a good idea. Account issues like that due to its very nature take quite a while to investigate and CCP has a habit of giving no feedback on their actions/findings/ongoing investigations other than a brief mail at the end of it all.

Also, as a side note, most of the times customers are perfectly aware what happened so if you did something wrong and are trying to wiggle your way out of it then good luck with that.

Generally it's a mix up of accounts and characters, either you're using the wrong old/alt accounts (I once came back, added time to my account and found no chars and after a bit of a wtf moment and a petition realised I had activated the wrong one, they moved the account time to the right one and I was on my way).

You're one of a few hundred thousand customers, some of whom might have problems requiring petitions. As such you're not a special snow flake and will have to stand in line till it's your turn, especially due to the holiday season tons of people are reactivating old accounts and running into the same problem as you. If you can't deal with that then oh well.

Every forum is a support forum

Since when do you log in with character names.

I log in with my ACCOUNTname and then go to the selection screen of characters.

Af for CCP...PETITIONS, they are handled asap. Like if someone ask you something you drop everything you are doing all the time.

The show of impatience just shows me that you are not the guy who likely will stick to EVE for a long time.

I appreciate all the helpful ideas. I have ownership of the accounts as I have he original Email address which allows me to reset the password but that's all. I cant log in unless I have a character name of one if my accounts. I have tried every character I have ever used on every account I have listed and some are still listed as in game. Its not a memory or confusion problem. Its I am screwed till I get some help problem.

'Since when do you log in with character names'??

Well, sorry to say, you are demonstrating your lack of knowledge of current security processes. I recently reactivated and as an 'added security measure' you have to type in a character name EXACTLY to reactivate an account.

IMHO this is one of the most stupid security measures in any game, as I play a number of MMOs and have no idea what my character names are in many of them. I much prefer the 'secret question' approach.

OP - if it is any consolation - took 4 days for mine to get resolved - so yours should be anytime now.

Indeed - and it would be nice if that part could be automated rather than to have to wait on a ticket.

When I made a petition and a GM answered, litterally, within 3 minutes.

I cant help but suspect that people such as yourself have more to the story or you dont give enough info/put it under the wrong category when making the petition.
That and relax, you cant expect their customer service to run at 100% over a weekend and try to guess when the most petitions would be made. (hint, its a weekend and its during the hollidays, you're gonna have to deal with it)