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eve store tracking

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A Scriv
Overnight Pipe Inspection Service
Curatores Veritatis Alliance
#1 - 2012-11-08 17:56:09 UTC
after buying a couple of things from the store before it closed for the winter, i am unable to track my package.
was just wondering if theres a way of getting a tracking number?
Roll Sizzle Beef
Space Mutiny
#2 - 2012-11-08 17:57:53 UTC  |  Edited by: Roll Sizzle Beef
A Scriv
Overnight Pipe Inspection Service
Curatores Veritatis Alliance
#3 - 2012-11-08 19:15:08 UTC
rofl

hope not shipping was 4 times more than what i bought. so dont want it bouncing back cause i wasnt in to collect them
James Amril-Kesh
Viziam
Amarr Empire
#4 - 2012-11-08 19:35:17 UTC
Strong Drop

Enjoying the rain today? ;)
Aziesta
Ternary Solntse Industries
Xagenic Freymvork
#5 - 2012-11-08 21:09:01 UTC
Their site has an email listed. Have you tried that?
Ravnik
Infinate Horizon
#6 - 2012-11-09 09:55:17 UTC
I ordered something last month as well. I have e mailed the store 3 times now and had no response. Is this normal service from them? Im going to file a dispute with paypal if i dont get an answer by the end of today.

The light that burns twice as bright burns half as long - and you have burned so very, very brightly..........
A Scriv
Overnight Pipe Inspection Service
Curatores Veritatis Alliance
#7 - 2012-11-09 11:57:48 UTC
i hvent tried an email, as going to the eve store gives a pretty much blank page
Destination SkillQueue
Doomheim
#8 - 2012-11-09 12:02:18 UTC
A Scriv wrote:
i hvent tried an email, as going to the eve store gives a pretty much blank page


Source: EVE Store Closing Announcement wrote:
CCP is getting ready to make an overhaul to the EVE Store. The store will be going offline on October 31st for a revamp of the service and it won’t be back until sometime in 2013.

Ravnik
Infinate Horizon
#9 - 2012-11-09 12:05:08 UTC
Destination SkillQueue wrote:
A Scriv wrote:
i hvent tried an email, as going to the eve store gives a pretty much blank page


Source: EVE Store Closing Announcement wrote:
CCP is getting ready to make an overhaul to the EVE Store. The store will be going offline on October 31st for a revamp of the service and it won’t be back until sometime in 2013.



Yea, saw this on their site. It also says they will reply to mails within 1 - 2 working days. Hasnt happened Sad

The light that burns twice as bright burns half as long - and you have burned so very, very brightly..........
ISD Suvetar
ISD Community Communications Liaisons
ISD Alliance
#10 - 2012-11-09 12:42:31 UTC  |  Edited by: ISD Suvetar
Hi,

The front-page of the store show's you what you can do in this case:

http://store.eveonline.com/

Just in case that doesn't work, here's the relevant info:

Quote:

If your order status has not been updated to reflect the change in shipping, please be patient as our team manually updates the shipping statuses. We apologize for the delay and do appreciate your patience. Responses to email inquiries will be replied to within 1-2 days and for all questions regarding orders please contact store@eveonline.com


Thanks!

[b]ISD Suvetar Captain/Commando Community Communication Liaisons (CCLs) Interstellar Services Department[/b]
Ravnik
Infinate Horizon
#11 - 2012-11-09 12:53:15 UTC
ISD Suvetar wrote:
Hi,

The front-page of the store show's you what you can do in this case:

http://store.eveonline.com/

Just in case that doesn't work, here's the relevant info:

Quote:

If your order status has not been updated to reflect the change in shipping, please be patient as our team manually updates the shipping statuses. We apologize for the delay and do appreciate your patience. Responses to email inquiries will be replied to within 1-2 days and for all questions regarding orders please contact store@eveonline.com


Thanks!


Thanks Suvetar. What do i do when they havnt replied? Its been nearly 10 days since my first mail, and i have mailed twice since?

The light that burns twice as bright burns half as long - and you have burned so very, very brightly..........
ISD Suvetar
ISD Community Communications Liaisons
ISD Alliance
#12 - 2012-11-09 12:56:20 UTC
Hi Ravnik,

I've just asked my superiors at CCP; I'll let you know what I find out.

[b]ISD Suvetar Captain/Commando Community Communication Liaisons (CCLs) Interstellar Services Department[/b]
CCP Falcon
#13 - 2012-11-09 13:01:33 UTC
Ravnik wrote:
ISD Suvetar wrote:
Hi,

The front-page of the store show's you what you can do in this case:

http://store.eveonline.com/

Just in case that doesn't work, here's the relevant info:

Quote:

If your order status has not been updated to reflect the change in shipping, please be patient as our team manually updates the shipping statuses. We apologize for the delay and do appreciate your patience. Responses to email inquiries will be replied to within 1-2 days and for all questions regarding orders please contact store@eveonline.com


Thanks!


Thanks Suvetar. What do i do when they havnt replied? Its been nearly 10 days since my first mail, and i have mailed twice since?


The EVE Store are currently dealing with outstanding orders and are clearing out in preparation for relaunch in the future.

It may take a while to receive a response, but so long as you've emailed them, we ask that you be patient and they'll get back to you as soon as they can.

Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Ravnik
Infinate Horizon
#14 - 2012-11-09 13:13:12 UTC
Ok thanks guys, will wait a bit longer

The light that burns twice as bright burns half as long - and you have burned so very, very brightly..........
A Scriv
Overnight Pipe Inspection Service
Curatores Veritatis Alliance
#15 - 2012-11-09 18:09:08 UTC
thanks suvetar and falcon, i presume when shipment gets updated ill recieve an email?

ill just be abit more patient
A Scriv
Overnight Pipe Inspection Service
Curatores Veritatis Alliance
#16 - 2012-11-21 18:20:09 UTC
excellent, it turned up yesterday. without an email saying it was on its way, without any tracking and by royal mail

ah well atleast it got it before the birthday for which its a present