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Issues, Workarounds & Localization

 
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possible fix for Closed Socket error.

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shaun 27
Brothers of Tyr
Goonswarm Federation
#241 - 2012-08-30 17:40:07 UTC
OK after getting this socket error i started doing some testing and seems an old piece hardware solved my problem.

So after using a wireless dongle (netgear wg111v2) i roughly got a socket error 90% time. So me thinking its an old piece hardware went out and bought a Linksys Wireless N300 PCI Dual-Band Adaptor. Again i was getting the socket error 60% time. So i decided to use a mobile dongle even worse on socket errors in fact mobile dongles are so bad eve isnt playable for more then 3 mins. Soooo after all that i only had one piece of hardware left. It was a wireless range extender very old one to today's standards (sitecom wl-130). so i set this up to connect and relay from my router as i Cant directly connect to my router and well not 1 and yes i mean not 1 socket error or disconnect. Now i have been testing this on and off over the last 2 weeks to make sure and it works a treat.

So if this is an isp problem ccp how come both the netgear wg111v2 and a brand new Linksys Wireless N300 PCI Dual-Band Adaptor gets socket errors's yet a sitecom wl-130 connected to the same router (and internet) then connected vie Ethernet to my pc doesn't get 1 disconnect. Also note that i don't get any disconnects in any other online game or even when im playing BBC i player all completely fine on all the hardware i mentioned above.

Also note that even though my wireless range extender is plugged in vie eithernet it still uses a wirelss signal for the internet off my router.

Also uk based.
Panhead4411
Rothschild's Sewage and Septic Sucking Services
The Possum Lodge
#242 - 2012-08-30 19:17:05 UTC
To the 'its wireless' ppl....were you getting this using that same 'crappy' wireless before inferno? My guess is no.

This is a mass problem that has only popped up after Inferno. CCP changed something in the code is my guess, to make it less 'tolerant' of non-stellar connections.

I have a great internet connection, to everywhere BUT Eve related things. Today i experienced something like 8 socket closed errors in about 20 minutes.

http://blog.beyondreality.se/shift-click-does-nothing    < Unified Inventory is NOT ready...
Lady Naween
Ministry of War
Amarr Empire
#243 - 2012-08-31 16:13:02 UTC
CCP Sputnik wrote:
Sladd Manos wrote:
I was also having this issue. I tried restarting my laptop, modem, and router, none of that helped. I realized I began having the problem after I started using steam. I opened task manager and steam was running in the background. Ended that process and havent had the error since.


Can somebody else verify that Steam is causing Close Socket errors?


nope!!! it isnt steam
Inflatable Girlfriend
Solar Trade and Industry
#244 - 2012-08-31 22:57:17 UTC
I went and did a total re-installation of my desktop full format installed windows 7 64 bit again then installed eve fresh

still getting the socket errors pretty often in fact i got a whole 5 minutes before first one hit after the fresh installs

ccp needs to get in touch with century link and the other ISP's their client refuses to get along with and work out the issues

i mean seriously did the big mean ISP say ur servers look fat or something ?

if i am unable to find a free way to fix this issue to make eve actually playable then i will have to just unsub all my accounts and stop playing i cant afford to go with the more expensive ISP just cause ccp wants me to.


maybe its a conspiracy with cable and ccp to keep the rest of us down :(
Rainbow Room
Doomheim
#245 - 2012-09-01 17:18:20 UTC
Have you all tried this and changed the socket?

Eve Support Post
Inflatable Girlfriend
Solar Trade and Industry
#246 - 2012-09-01 19:54:25 UTC  |  Edited by: Inflatable Girlfriend
well i tried port forwarding through the modem settings and it seemed like it was working right after i got about 2.5 hours then a dc then got another hour after that got on this morning and bam dc every 5 min.

ill try the other port thing but not sure it will help :(

EDIT:

changing port has not changed a thing still randomly getting socket closed

if there is no viable fix soon i guess i unsub my accounts till ones comes available (no u cant have my stuff cause it's better off collecting space dust)
Tempest Alpha
Sarz'na Khumatari
#247 - 2012-09-02 17:31:26 UTC
CCP:

Any updates on this?

I can't keep connected reliably for any length of time.
I have cleared all my caches.
My network is incredibly stable unless Eve is closing sockets.
I agree with the above sentiments. I have 5 paid accounts and not being able to enter space for fear of another loss is making me reconsider how I spend my money.

T
Gungankllr
DAB
Solyaris Chtonium
#248 - 2012-09-03 01:46:23 UTC
Time Warner Internet in Central Texas.

Running eve from a laptop.

I get socket closed errors all the time.

I've been subscribed since about 2003, would like to know what CCP is doing to sort this out.
Polkageist
Sebiestor Tribe
Minmatar Republic
#249 - 2012-09-03 14:10:58 UTC  |  Edited by: Polkageist
My alt has this problem as well, just subbed after one year offline... i run 2 clients, my alt suffers from socket closed since today every few minutes, my main is having no problems yet sitting comfortably in station.

last i tried loggin in my alt it could not connect
Mpat120 M256
Latter Day Saints
Dark Taboo
#250 - 2012-09-03 17:33:34 UTC
Same here, both main and alts get Socket Disconnects within 5 min of login. Can be sitting in station, warping to a gate, standing on my head.....

Im in OK on Fidelity.

TraceRoute to 87.237.39.180 [srv180-h.ccp.cc]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net

2 7 0 0 4.69.145.62 vlan60.csw1.dallas1.level3.net
3 0 0 0 4.69.151.130 ae-62-62.ebr2.dallas1.level3.net
4 34 34 34 4.69.137.122 ae-3-3.ebr2.newyork1.level3.net
5 34 46 45 4.69.148.42 ae-82-82.csw3.newyork1.level3.net
6 34 34 35 4.69.134.73 ae-81-81.ebr1.newyork1.level3.net
7 103 103 103 4.69.137.73 ae-43-43.ebr2.london1.level3.net
8 103 103 108 4.69.153.142 ae-59-224.csw2.london1.level3.net
9 104 106 106 4.69.139.102 ae-25-52.car5.london1.level3.net
10 105 105 105 212.187.160.62 packet-exch.car5.london1.level3.net
11 105 105 105 87.237.36.248 srv248-e.ccp.cc
12 105 105 135 87.237.39.180 srv180-h.ccp.cc

Trace complete
Riot Girl
You'll Cowards Don't Even Smoke Crack
#251 - 2012-09-04 09:15:11 UTC  |  Edited by: Riot Girl
I'm in UK and I get socket errors a lot. I also have issues where the whole client will become unresponsive while the server still thinks I'm playing. It won't let me shut down the program and I lost an expensive ship because of this. Considering unsubscribing as I cannot make progress if my ships get blown up faster than I can earn the isk to replace them.

Also it's not just the game client. This forum is also laggy as hell for me sometimes, but every other website loads fine.

Oh god.
Polkageist
Sebiestor Tribe
Minmatar Republic
#252 - 2012-09-04 09:22:57 UTC
Riot Girl wrote:
I'm in UK and I get socket errors a lot. I also have issues where the whole client will become unresponsive while the server still thinks I'm playing. It won't let me shut down the program and I lost an expensive ship because of this. Considering unsubscribing as I cannot make progress if my ships get blown up faster than I can earn the isk to replace them.

Also it's not just the game client. This forum is also laggy as hell for me sometimes, but every other website loads fine.


i also had the unresponsive client yesterday, wouldnt let me close the client(s). was hanging for around 30 seconds while trying to close the program before it worked again.

also alot of socket errors yesterday. I think mostly on clients running in the background. i.e not on the client im actually playing...
Riot Girl
You'll Cowards Don't Even Smoke Crack
#253 - 2012-09-04 09:28:55 UTC
I only use one client and I have 10mb internet which should be fine for online games. Right now speedtest is reading 6mb, which is lower than it should be, but still fine for playing games yet Eve is still lagging sporadically and so is this forum. Every other website is fine and other games I've tried don't have this problem either.

Oh god.
Mining Slavery
Die Gilde
New WorId Order
#254 - 2012-09-04 09:58:25 UTC
I've issues from time to time as well. Also using DTAG.DE

traceroute to 87.237.38.200 (87.237.38.200), 30 hops max, 60 byte packets
1 fritz.box (192.168.178.1) 0.298 ms 0.429 ms 0.459 ms
2 217.0.117.194 (217.0.117.194) 17.489 ms 17.699 ms 17.684 ms
3 87.186.199.238 (87.186.199.238) 19.489 ms 19.925 ms 19.929 ms
4 b-ea6-i.B.DE.NET.DTAG.DE (62.154.47.66) 19.038 ms 19.134 ms 19.424 ms
5 194.25.210.46 (194.25.210.46) 40.188 ms 40.200 ms 40.186 ms
6 vl-3205-ve-136.ebr2.Berlin1.Level3.net (4.69.161.13) 20.697 ms 17.748 ms 17.898 ms
7 4.69.200.173 (4.69.200.173) 27.491 ms 4.69.200.161 (4.69.200.161) 29.158 ms 4.69.200.173 (4.69.200.173) 30.872 ms
8 ae-46-46.ebr1.Amsterdam1.Level3.net (4.69.143.201) 32.714 ms ae-45-45.ebr1.Amsterdam1.Level3.net (4.69.143.197) 33.799 ms ae-48-48.ebr1.Amsterdam1.Level3.net (4.69.143.209) 33.036 ms
9 ae-1-100.ebr2.Amsterdam1.Level3.net (4.69.141.170) 34.204 ms 35.073 ms 35.068 ms
10 ae-45-45.ebr2.London1.Level3.net (4.69.143.70) 40.979 ms ae-46-46.ebr2.London1.Level3.net (4.69.143.74) 41.138 ms 41.297 ms
11 ae-56-221.csw2.London1.Level3.net (4.69.153.130) 41.987 ms ae-58-223.csw2.London1.Level3.net (4.69.153.138) 52.938 ms ae-59-224.csw2.London1.Level3.net (4.69.153.142) 44.027 ms
12 ae-25-52.car5.London1.Level3.net (4.69.139.102) 69.246 ms 69.250 ms 67.999 ms
13 PACKET-EXCH.car5.London1.Level3.net (212.187.160.66) 41.633 ms !X 43.607 ms !X *


Just wondering that I'm not even able to see the last ccp network hops :)
Polkageist
Sebiestor Tribe
Minmatar Republic
#255 - 2012-09-04 10:03:06 UTC
I keep having these problems.

Also had problem where client freezes.

this is bad and horrible situation. please fix !
Brawyn78
4 Marketeers
Rura-Penthe
#256 - 2012-09-05 21:12:48 UTC
I'm new to troubleshooting so in the immortal words of CCP GingerDude "Please Be Gentle"

I was getting the socket closed error repeatedly and remembered from a networking class that this error can be caused by port conflicts.... So I did a little poking around my computer.

Here's what I did and so far haven't had a socket closed since (2 days as of this post):

Went into my firewall settings (standard Windows firewall for me)
Did a little housecleaning on outdated exceptions
Manually added an exception for port 26000
Restarted EVE to try to get a socket closed error to log it
Haven't been able to get the socket to close

Let me know if more info is needed I'd be happy to help
Riot Girl
You'll Cowards Don't Even Smoke Crack
#257 - 2012-09-06 05:32:19 UTC
What exactly is port 26000?

Oh god.
poppeteer
Pator Tech School
Minmatar Republic
#258 - 2012-09-06 06:02:12 UTC
No issues prior to Inferno. Constant since and spiraling into unsub territory.

Actions taken;

- 1 complete Windows (7 ultimate) re-install
- 2 complete EVE re-installs
- 4 complete (and seperate from re-install) cache / settings clears
- too many repair.exe to count (all processes killed prior)


Wired connection. Single unit modem / router. Same ISP for last 3 years. No steam (before and after).
Firewall rules? Nice and clean post win7 re-install.

Last night, the night I say 'stuff it.' and fly around purely consolidating random asset spread, no issues.

All other nights in recent memory - absolute minimum of 2 socket, up to a maximum of about 10 within 2 hours before I log in disgust.
Brawyn78
4 Marketeers
Rura-Penthe
#259 - 2012-09-06 22:17:29 UTC
Riot Girl wrote:
What exactly is port 26000?



Port 26000 is I believe the port EVE uses by default (at least that's why I manually set the exception)
Herr Hammer Draken
#260 - 2012-09-07 22:23:45 UTC
I have been noticing a commonality when I have got closed socket errors. It appears to me the the socket closes and I get disconnected when the chat server gets out of sync with the game server.

Chat is very different from the game. Local chat is the same as the game room you are in. But you also have corp chat and or how many other chat windows open? Fleet etc... Many players in these other chats are not in local with you. I think somehow this chat link gets out of sync and the game disconnects.

Also the dust players are having a far worse time with closed socket errors. The game (dust) is very close to unplayable as the closed sockets hit them 10 times worse than eve. It also appears this is due to a shared chat between platforms. Before the chat was opened from dust to eve disconnects were not that bad in dust.

Herr Hammer Draken "The Amarr Prophet"