EVE General Discussion

Yeah so be grateful it doesn't take till next expansion to get a response, I salute our noble game masters and customer support for undertaking a task that must seem a bit Sisyphus-like at times. o7

I prefer Herculean. At least that offers the positive illusion that we are heroes toiling to accomplish great works instead of sinners condemned to fruitless toiling in a recurring hell.

That would actually more than likely stop all the bitching about petitions altogether.

Surely it wouldn't be hard to implement?

ONE THOSAND PATITIONS AND I AM LAST OF ALL!!!

THIS IS OUTRAEGE. I DEMAND FULL SERVIXE BECAUS I AM PAY 15 DOLLAH IN A MONTH TO PLAY. I AM ALSO MOAR IMPOTANT AS OTHER PLAYA. CPP KILLED MY RIGTER SHIP AND I WANT REIMBURSE BCAUSE I NOT KNOW WHY I CANNOZ WIN A IN FIGHT VS CONCORD AHIP

giving some perspective in then forums every now and then is cool. always giving absolute numbers is not. after all, this is still the Internet

I really wonder if a triage system would improve customer care significantly. Just taking next one in the queue gives you no opportunity to knock out a 100 simple things in a short period of time. Is it really better to satisfy the one 2 day investigation type problem first rather than improve customer satisfaction 100% overall?

Ok, so its admittedly your fault.... and you title the thread "Customer Service Sucks". There has to be at least 3 disclaimers on the pages that discuss the plex restart offer and EVERY SINGLE ******* ONE OF THEM says it is a ONE (1) time offer that will not be repeated and can not be petitioned.

So what I really want to know is why you are admitting to being dumb and then complaining that they won't fix your ineptitude? They told you at the door, if you **** up, oh well....

Well, you ****** up...

I´m getting there now. There's this annoying thing here in Iceland they call "daytime" and it's all about not drinking and stuff. I hope you guys don't have to suffer through it as well.

Speaking as a former call-center agent, I'd like to correct what appears to be a misconception on the part of the OP: 'Pay bill' doesn't get you an agent any faster than other options, nor do we have any control over which calls we take. We sit in the chair and we answer them as they come, whether they're billing issues or a a rate-plan change.

As for the long delay -- It's likely your just got lost in the shuffle (it's an unavoidable consequence of having so many petitions to sort through). All I can suggest is re-submitting the petition in the morning, making sure to mention that you've been waiting for while.

And finally -- Every single time I heard the word 'unacceptable' used, it was in reference to something that was completely and utterly beyond my control. Take a deep breath; the customer service agents are likely just as frustrated about not being able to help you as you are about your issue (we're just really really experienced at not letting it show on the phone).

So...to wrap this up:

Folks, plrease remember: (properly-trained) customer service agents do care about your issue, they are doing all they can to fix it, and they can only do so much. Give 'em the benefit of a doubt the next time you call, and you might find a few extra SMS credits on your account for being such a patient customer. (We can do that, within reason, by the way -- but don't directly ask, because then we have to say 'no').

Man. Here I was under the impression that Icelanders, descendants of the feared Vikings, were Tough Guys. Down here in Texas we never let some oversized greenhouse heater interfere with getting a good buzz on. Heck, we even have a dedicated hydrating beverage specially designed for excessive consumption when it's miserable hot (i.e. beyond 35 degC to you): light beer. It can be found in all the local merchants(*) and is available in convenient 6-, 12-, 24-, and 30- unit packages.

TL;DR: Pansy Icelanders...

MDD
(*) Unless you have the great misfortune to be located in one of the Baptist-infested "dry" areas...

Ah this explains it.

I read through your first couple of whiny and self important posts and thought "Wow, when I was working in customer services in a call centre this is exactly the type of customer that annoyed me the most". Then you say you worked in customer services and it all makes sense, I'm an awful customer because I know all the levers to press and people to complain to in order to get things done quicker. I do it because if I'm feeling selfish I don't care about the guys on the phone or the other customers, I've been put out and I'm being a selfish individual.

That is essentially what all your posts are in this thread. Your first post is rude but I can understand your frustration, you then lash out at a dev who didn't read your first post but was clearly offering advice (in that way that you know they mean well but they aren't the sharpest tool in the shed, no offence ;) ), then afterwords you back track and bit and tell them "I work in customer service and we did it better".

I took great pleasure in customer like that as I single handedly demolished any arguments they had and put them in the position of saying "I'm being a selfish prick and I don't care that I am" or waiting their turn like everyone else. If CCP had done something wrong to you, or their software had caused problems etc and it hadn't been fixed then I would be like "Fair enough, someone get something for this guy as an apology".

Instead you're like those moron customers I'd get ringing me who had done something with their phone they shouldn't have done or whatever, I'd help out and give them a time and then they were unhappy with it.

Put it this way, just be lucky I'm not the one dealing with your query, otherwise I probably wouldn't have even moved your petition into the right queue for you (something you also did wrong). I would have let you wait your turn to let my team fix the problems you caused.

Oh also if you bought the PLEX with isk then you're not even a paying customer, so all the rubbish about "usually you get a faster answer with billing then changing a price plan" is inconsequential. Using your logic you should be a LOW priority as you're not contributing money.