EVE General Discussion

Pretty much that, I did a most dumb ass thing ever yesterday I contracted a plex to another char of mine to add account time. I did this whilst using hours for plex.

I was then side tracked by a incoming gang so helped out, forgetting my other chars time was running out. As I used hours for plex thats no longer available to me at this time.

My dumb ass fault, my problem.

But why under billing in petitions you'd think you'd have more people power to sort these issues out. Like when you call your cell company you know for a FACT if you pushed the number for "pay bill" Its gonna get answered significantly faster than say "change price plan"....

All I want is 5 minutes to log in accept the contract and bang my game time on. Its Saturday I would like to get online and play some Eve.

Its been 24 hours now and I think for a billing issue that's on the border of unacceptable.

It would take someone literally a few seconds to help me out but no..

I'm a paying customer too and i demand that my issues will be resolved before your issues !

Why do people in these threads always act as if the number of GMs is permanently fixed to some arbitrary, yet insufficient, number.

It's a quiet time of the year and no special promotion or expansion has caused a surge in players or support requests.

If CCP can't keep queues down during such a time, then they just don't have enough GMs - and they can't even use the usual "but we are hiring GMs (for mediocre pay, in frikking Iceland, trololol)" excuse this time around.

IIRC we were fed the "we are working to improve the quality of our customer service" line for several years (roughly 2008 to 2010) right up to the point where the public complaints about petition queues started to skyrocket.

I can vividly imagine some well-meaning management guy making up a business case to justify better GM training "see, if we reduce outsourcing and give better training to our own GMs their responses will be more helpful to the players and as a result there will be less petition responses by players and less requests for petitions to be escalated. The savings by being able to handle petition cases faster will outweigh the increased cost of training by far!"
So the number of users/GM is increased but the "better responses = less replies" effect never materializes and the petition queue grows and grows (and management counts on heroic overtime efforts by the GM team to cut the queue down once every few month to prevent total collapse).

Maybe CCP missed that even having an outsourced GM who only follows a basic script is better than not getting a timely response to your petition at all?

How hard can it be to call sitel and tell them to get you a few more junior GMs?

TLDR;

TTLDR;

Damn dude, you really ARE a douce

Hey I said Its my fault, my problem! I admit this is my mistake.

All I was trying to suggest is that perhaps some petition options should come first as they're deemed fastest to sort out.

Billing issues are generally quick and easy I would have thought unless it was something like being charged when you shouldn't have been.

Yes I used my plex for hours on this character properly but when the call to arms came, I went..... totally forgetting about my other char which in turn led him to run out of hours for plex.

My fault and yes it sucks.

On the other hand Im totally agreeing with the previous poster named Diotima Saraki.

If CCP cannot keep petitions down in a time such as now with nothing huge happening therefore has the biggest slice of man power available there is something wrong. I understand petitions must literally flood in but alot of them must be quick and easy to sort out.

I'm not asking to be above the rest, that's ridiculous. However I have not asked for the moon on a stick & I think at almost 2 days for such a tiny small request it's a little long.

There's an option in Account Management called Hours 4 Plex which is designed to allow you self help in this exact situation:

More here: http://community.eveonline.com/devblog.asp?a=blog&bid=871

I also didn't read the OP. Highfive o/

Except for stuck petitions they IMO should be dealt with in order.

Having said that, I've had a petition open since last Wednesday, as it's not urgent I'm not that concerned, but for a subscription based game I think GM response times are poor for petitions other than "stuck".

You forgot "Harrassment". "Stuck" and "Harrassment" both get responses very fast.

Is that the best you got? I was at least hoping for a somewhat wittier retort than that effort.

I give you 1 thumb down and a fart.