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possible fix for Closed Socket error.

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Sir Abs
Doomheim
#161 - 2012-07-29 08:32:59 UTC
cant even run eve this morning tried 10 times get as far as choosing character then black screen then socket closed this is a joke is there any solution at all

UK PLAYER

PROVIDER : BT BROADBAND -Never had an issue until now ( last 3 weeks and getting worse)


Any solutions welcome :)
Stephen Fleck
Deep Core Mining Inc.
Caldari State
#162 - 2012-07-30 18:09:19 UTC
Started getting frequent socket closed after inferno patch it seems. It happens pretty regularly now almost to the point where im thinking of canceling account until something is done for the game at this point is near unplayable consistently. Space is harsh enough without having to worry about a crash every time i undock. Been playing since 09 and NEVER had this issue until now. Nothing has changed in my setup since then. Comcast cable/fiber, East cost(Georgia) USA.
Fumika Karusaka
Karusaka Family
#163 - 2012-08-01 08:02:26 UTC
Alright time for my report.

Playing on Windows 7 (64)
I move my computer around a bit so I can give you some interesting results.

Firstly the socket closed error (SCE) mostly happens while I am on ADSL, I have almost never had the error on 3G.

Secondly the SCE happens more frequently while using my mates ADSL which is hosted at Internet Solutions (IS) than at my work place which is also running ADSL from IS.

Thirdly the SCE happens at my work place more frequently if I am tabbed out of the game than if I leave the game open.

Fourth is that on 3G (Vodacom) as I said I have almost never experienced the issue and I ran the 3G straight from my computer using a dongle, however now I am running the 3G threw a 3G router and now have encountered the error perhaps once every 3 or 4 days.

I did try many things on my computer to not have this problem (simple things at first, then VPNing afterwards) but most of it doesn't seem to make any difference.

Alright that is it, I hope this helps you guys solve this error.

Evil is not just an alignment, it's a perspective
Forger Lanis
The Augen Nation.
#164 - 2012-08-01 14:10:50 UTC
For the last four days I have been able to play for hours without any problems whatsoever. Today the socket error returned. It is not my connection or my PC, I am 100% convinced. Everything else works flawlessly (other gamets etc) and EVE did the first two months I played. I have not intstalled/uninstalled any software or hardware nor have I changed any settings. I completely disabled my firewall but the problem remains.
Phyrus Emperor
Helios Society
#165 - 2012-08-03 10:46:44 UTC
As I've mentioned in a post I created recently, I also got the Socket Closed error last night. And ever since I can't even get to my character selection screen. It pops up everytime when my logon is 'Authencating'. Its been more than 13 hours now since it first started and I still can't log on.
I've gotten this error before, but normally only once or twice a week, which was still bearable.
But knocking me off for 13 hours straight is just crazy.

Here is the post I made where I describe it in more detail:
https://forums.eveonline.com/default.aspx?g=posts&t=139931&find=unread
Mr Ward3n
Deep Core Mining Inc.
Caldari State
#166 - 2012-08-05 19:05:21 UTC
The last few weeks I have been getting around 10 + disconnects a day, Normally a few per hour.

I seem to disconnect quicker if I have two clients running at once.

My ISP is Virgin Media (UK)

It's driving me totally nuts.

Traceroute has started…

traceroute to srv200-g.ccp.cc (87.237.38.200), 64 hops max, 72 byte packets
1 cpc6-nrte24-2-0-gw.8-4.cable.virginmedia.com (82.5.28.1) 13.566 ms 38.754 ms 8.386 ms
2 nrth-core-2a-ae2-1726.network.virginmedia.net (213.106.254.89) 11.211 ms 15.831 ms 8.207 ms
3 nrth-bb-1a-ae2-0.network.virginmedia.net (213.105.159.205) 42.276 ms 9.014 ms 8.364 ms
4 popl-bb-1b-as4-0.network.virginmedia.net (213.105.64.18) 9.403 ms 12.322 ms 11.639 ms
5 popl-bb-1a-ae0-0.network.virginmedia.net (213.105.174.229) 11.801 ms 12.044 ms 12.224 ms
6 popl-tmr-1-ae4-0.network.virginmedia.net (213.105.159.2) 11.833 ms 11.672 ms 20.178 ms
7 amst-ic-1-as0-0.network.virginmedia.net (213.105.175.6) 19.783 ms 20.585 ms 19.938 ms
8 nl-rt-dc2-ice-ir01.kpn.net (195.69.144.89) 33.255 ms 23.632 ms 23.900 ms
9 rt-rou-1022.nl.eurorings.net (195.190.227.223) 33.060 ms 23.636 ms 20.347 ms
10 ldn-s2-rou-1021.uk.eurorings.net (134.222.229.222) 29.256 ms 30.549 ms 29.087 ms
11 ldn-s2-rou-1041.uk.eurorings.net (134.222.228.94) 31.142 ms 28.446 ms 32.124 ms
12 134.222.109.115 (134.222.109.115) 22.936 ms 19.500 ms 19.689 ms
13 srv248-e.ccp.cc (87.237.36.248) 20.186 ms 19.815 ms 19.874 ms
14 srv200-g.ccp.cc (87.237.38.200) 24.223 ms 20.055 ms 27.554 ms

Traceroute Complete
Aldo Hanso
Triumvirate Enterprises
#167 - 2012-08-06 00:06:49 UTC
I, too have had this socket disconnect problem occurring a lot recently. I am still learning a lot about all the technical information, as I don't understand what VPN, tracerts, etc are, so I don't have any real concrete information to add, other than I have been experiencing this in the past few weeks. In fact, I had my first one occur while I was in a PvP engagement, and so I lost my ship. I have had the socket disconnect running one account, running two accounts, and while doing a variety of activities, and I haven't identified a specific pattern. It only started for me in the last month. This has totally destroyed my enjoyment of the game, and am desperately looking for solutions. I don't run Steam (don't even know what that is), I don't run other programs while playing, and I have a fairly stable internet, Centurylink in Central Colorado. I have noted that it disconnects while I am engaged in something critical, like PvP or dual-box mining in low security space, and never while I'm updating PI or station trading. I suspect this is a coincidence, but am not sure.

Aldo Hanso
avior newmark
Eclipse Industrials
Quantum Forge
#168 - 2012-08-07 22:35:22 UTC
Many, many frequent disconnects
watching the tcpstream on wireshark it looks like the server just stops responding
this has become much worse in the last 2 days for me
isp is AAISP
win7 64 bit
ADSL


mike@mars ~
$ tracert 87.237.38.200

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms xxxxxxxxxxxxxxxxxxx [xx.xxx.xx.1]
2 26 ms 25 ms 25 ms a.gormless.thn.aa.net.uk [90.155.53.51]
3 26 ms 26 ms 26 ms d.aimless.thn.aa.net.uk [90.155.53.44]
4 27 ms 26 ms 27 ms 195.50.95.65
5 26 ms 26 ms 27 ms PACKET-EXCH.car5.London1.Level3.net [212.187.160.62]
6 26 ms 26 ms 28 ms srv248-e.ccp.cc [87.237.36.248]
7 26 ms 27 ms 38 ms srv200-g.ccp.cc [87.237.38.200]
Jaxom Silpheed
State War Academy
Caldari State
#169 - 2012-08-08 00:42:49 UTC  |  Edited by: Jaxom Silpheed
Anyone else here running a torrent program? I was getting no socket errors yesterday, but was getting them every time I logged in today within minutes.

Since exiting my torrent program (uTorrent) I have not had a socket error in an hour. It may not be responsible, as it has previously always been on, when I've been getting the errors or not.

I'll update later if it's still stable.

Final edit: Left client running for 8 hours, no crash. Will try tomorrow and see if there is a difference having the torrent client active, then loaded but inactive.
Vixen Soul
Perkone
Caldari State
#170 - 2012-08-08 18:39:29 UTC
This happens on my laptop. After awhile of playing, the game will crash with the error (Socket closed).

This happened on my old laptop too, but never on my desktop. Possible laptop only issue?

SoulCreative
Athena Lark
The Scope
Gallente Federation
#171 - 2012-08-09 00:52:40 UTC
This has been a problem for me from the beginning, but tonight it has been absurd. I can't stay on for more than two minutes, if I can even log on at all.
Mari Sinn
Balanced Industries
#172 - 2012-08-09 11:39:29 UTC
I've had the socket closed issue too, but it's clearly because my internet connection had dropped. When I get the socket closed notification I usually try opening a browser. Firefox will try to go to my homepage but it won't find Yahoo for a few minutes until my internet connection has resumed. I'll turn and look at my modem, and I'll see that some of the normally green lights are either off or flashing meaning the modem is searching for an active internet connection. I haven't noticed a time when I got the socket closed message without a corresponding loss of my internet.

I did set my router to ask for a static IP address tonight. Maybe it'll keep my connection alive longer each day, but I doubt it. I've had the same IP address for at least the last 38 days. It can't hurt unless Comcast decides that I've had the address to long and fails to renew the address for me.
Luna Macardie
Brotherhood of Militant Scientist
#173 - 2012-08-10 23:14:33 UTC  |  Edited by: Luna Macardie
I started getting the error after patch 1.2.2. I never got this error before. I suspect patch 1.2.2 has something to do with this?

ISP: PLDT MyDSL
Location: Philippines


Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 1162 ms 3 ms 4 ms 192.168.1.1
2 * 64 ms 23 ms 112.205.128.1.pldt.net [112.205.128.1]
3 22 ms 24 ms 22 ms 122.2.135.69.pldt.net [122.2.135.69]
4 49 ms 29 ms 23 ms 210.213.133.26.static.pldt.net [210.213.133.26]

5 25 ms 64 ms 24 ms 210.213.128.54.static.pldt.net [210.213.128.54]

6 28 ms 24 ms 26 ms 210.213.129.9.static.pldt.net [210.213.129.9]
7 104 ms 28 ms 24 ms 210.213.128.21.static.pldt.net [210.213.128.21]

8 40 ms 29 ms 24 ms 210.213.130.137.static.pldt.net [210.213.130.137
]
9 207 ms 209 ms 209 ms so-4-0-0.edge5.Seattle1.Level3.net [4.30.140.1]

10 211 ms 209 ms 209 ms ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]

11 245 ms 244 ms 244 ms ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
12 287 ms 249 ms 249 ms ae-3-3.ebr1.Chicago2.Level3.net [4.69.132.62]
13 261 ms 249 ms 273 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
14 267 ms 274 ms 269 ms ae-2-2.ebr2.NewYork2.Level3.net [4.69.132.66]
15 268 ms 274 ms 264 ms ae-1-100.ebr1.NewYork2.Level3.net [4.69.135.253]

16 272 ms 274 ms 274 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
17 361 ms 359 ms 359 ms ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
18 363 ms 359 ms 364 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]

19 423 ms 364 ms 344 ms ae-25-52.car5.London1.Level3.net [4.69.139.102]

20 460 ms 349 ms 349 ms PACKET-EXCH.car5.London1.Level3.net [212.187.160.62]
21 352 ms 353 ms 354 ms srv248-e.ccp.cc [87.237.36.248]
22 355 ms 354 ms 359 ms srv200-g.ccp.cc [87.237.38.200]

Normally I am about this laggy. What isnt normal is the socket error i get 1-2 mins. I also notice a slight delay in the client verification part in the launcher of about 5 secs. Prior to the patch, game client started running in about 1 min after running the launcer
Stephen Fleck
Deep Core Mining Inc.
Caldari State
#174 - 2012-08-11 02:06:53 UTC
Problem is way out of control now. Cant stay connected more then 20 minutes at a time. No point in paying for this game anymore if its never gonna be fixed. And for those who think its my connection i play many mmo's(wow,bf3,cod)without a problem all day. Appareantly thye have no idea what to do to resolve this problem or they just assume let us who are having problems slowly go away one by one.
Constantinee
Deep Core Mining Inc.
Caldari State
#175 - 2012-08-11 05:57:57 UTC
Cant stay connected for more than 5 minuets now, remind me again why im paying for this **** ccp?


C:\Users\Administrator>tracert 87.237.38.200

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1 10 ms 1 ms 1 ms THEMACHINE [192.168.1.1]
2 32 ms 16 ms 36 ms 76.109.224.1
3 10 ms 10 ms 11 ms te-8-2-ur02.northpoint.fl.pompano.comcast.net [6
8.86.160.93]
4 50 ms 16 ms 14 ms te-3-1-ar01.stuart.fl.pompano.comcast.net [68.87
.162.37]
5 21 ms 23 ms 29 ms te-0-4-0-5-ar03.northdade.fl.pompano.comcast.net
[68.85.127.205]
6 21 ms 34 ms 23 ms he-0-7-0-0-cr01.miami.fl.ibone.comcast.net [68.8
6.93.81]
7 40 ms 42 ms 44 ms pos-0-12-0-0-cr01.56marietta.ga.ibone.comcast.ne
t [68.86.85.5]
8 46 ms 46 ms 47 ms he-0-7-0-0-cr01.ashburn.va.ibone.comcast.net [68
.86.89.165]
9 47 ms 46 ms 45 ms be-15-pe04.ashburn.va.ibone.comcast.net [68.86.8
4.222]
10 130 ms 216 ms 130 ms 202-126-245-83.packetexchange.net [83.245.126.20
2]
11 132 ms 133 ms 132 ms srv245-e.ccp.cc [87.237.36.245]
12 133 ms 136 ms 139 ms srv248-e.ccp.cc [87.237.36.248]
13 163 ms 133 ms 144 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.

plz help because u cant seem to answer any petitions...

Constantinee video archive. http://www.youtube.com/user/Constvids?feature=mhee
Ysmir Minayin
Imperial Academy
Amarr Empire
#176 - 2012-08-11 07:09:11 UTC  |  Edited by: Ysmir Minayin
Same issues as everyone else, from pingplotter:

Target Name: srv200-g.ccp.cc
IP: 87.237.38.200
Date/Time: 11/08/2012 4:01:28 PM to 11/08/2012 5:04:12 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 1500 0 0.0 0 9 0 bipac7800n.local.local [10.0.1.254]
2 1500 1500 100.0 0 0 0 [-]
3 1500 47 3.1 2 215 28 core-32-25.grapevine.net.au [203.129.32.25]
4 1500 71 4.7 2 271 27 ve4089.core01.gate.transact.net.au [202.55.149.57]
5 1500 42 2.8 6 209 31 te-1-0-0-2.icr1.syd1.transact.net.au [202.55.144.169]
6 1500 34 2.3 7 187 31 as7718.syd03.nsw.VOCUS.net.au [114.31.192.173]
7 1500 32 2.1 7 197 31 ip-214.192.31.114.VOCUS.net.au [114.31.192.214]
8 1500 29 1.9 162 378 186 pos-1-2-2.bdr02.sjc01.ca.VOCUS.net.au [114.31.199.46]
9 1500 22 1.5 162 390 189 10gigabitethernet3-2.core1.sjc1.he.net [64.71.184.45]
10 1500 27 1.8 162 410 190 10gigabitethernet2-1.core1.sjc2.he.net [72.52.92.118]
11 1500 1500 100.0 0 0 0 [-]
12 962 22 2.3 164 343 193 xe-5-2-0.cr1.sjc2.us.above.net [64.125.27.90]
13 957 22 2.3 219 402 248 xe-3-0-0.cr1.ord2.us.above.net [64.125.26.230]
14 599 18 3.0 223 410 260 xe-2-0-0.cr1.lga5.us.above.net [64.125.24.33]
15 1500 64 4.3 301 559 329 ge-2-1-0.mpr1.lhr3.uk.above.net [64.125.26.38]
16 1500 87 5.8 301 765 340 213-152.240-254.PXu259.above.net [213.152.240.254]
17 1500 91 6.1 301 959 346 srv245-e.ccp.cc [87.237.36.245]
18 1500 104 6.9 301 484 328 srv248-e.ccp.cc [87.237.36.248]
19 1500 30 2.0 303 630 329 srv200-g.ccp.cc [87.237.38.200]

It's worth noting that I don't have any issues with anything else, not other games, not Webex/Teamviewer, not streaming, not downloading, etc. etc.

I'm also pretty irked at the way CCP has handled this - I've had a petition open for a bit more than four days with no response - not even a 'check the forums' or 'ask your ISP' brush off. Seriously - worst support of any MMO I've ever played.

EDIT: Packet capture - https://www.dropbox.com/s/p9sw2zhotw4wzq4/Packet%20Capture%20filtered.pcapng after socket error: https://www.dropbox.com/s/pvekq315zjo1l0n/Connection%20Lost%20-%20Socket%20Was%20Closed.png
BigDaddyMcFatSacks
Space Olympics LLC
#177 - 2012-08-11 16:35:13 UTC
We need some kind of official response here or something CCP. This is too widespread to be all the users faults. Especially when most us didnt have this problem then it reared its ugly head.

Its not because you run torrents because i never do and it happens to me.

Its not laptop/desktop specific it happens to both of mine.

Sometimes i can play for hours, sometimes minutes. usually its both my clients that drop. But the last few, have been just one of the two having SCE. So what the **** is up with that?

A little response here would be nice. Im certainly not gonna continue paying if this **** doesnt get fixed asap...
hammyhamm
State War Academy
Caldari State
#178 - 2012-08-11 17:00:50 UTC
I live a hemisphere away and have this problem quite frequently. Something I have noticed from everyone in this thread is that the common thing between us is playing EVE on an ADSL connection.
Gre gore
State War Academy
Caldari State
#179 - 2012-08-11 18:07:19 UTC
I've also this problem since the last patch.... Can't stay log more than 5-10 minutes.

My ISP : Orange
Location : France



Quote:
tracert 87.237.38.200

Détermination de l'itinéraire vers srv200-g.ccp.cc [87.237.38.200]
avec un maximum de 30 sauts :

1 2 ms 1 ms 2 ms livebox.home [192.168.1.1]
2 36 ms 36 ms 35 ms ARouen-552-1-123-1.w92-152.abo.wanadoo.fr [92.152.234.1]
3 34 ms 35 ms 35 ms 10.125.158.74
4 36 ms 36 ms 61 ms ge-3-1-0-0.ncrou101.Rouen.francetelecom.net [193.253.83.250]
5 68 ms 38 ms 38 ms ae44-0.niaub201.Aubervilliers.francetelecom.net[193.252.159.65]
6 40 ms 39 ms 39 ms 81.253.184.10
7 38 ms 38 ms 36 ms te1-3.parse1.Paris.opentransit.net [193.251.128.162]
8 39 ms 38 ms 39 ms kpn-1.GW.opentransit.net [193.251.252.246]
9 57 ms 63 ms 57 ms sdns-s1-rou-1101.FR.eurorings.net [134.222.232.97]
10 58 ms 66 ms 56 ms ldn-s1-rou-1021.UK.eurorings.net [134.222.232.121]
11 56 ms 51 ms 52 ms ldn-s2-rou-1021.UK.eurorings.net [134.222.231.166]
12 56 ms 56 ms 55 ms ldn-s2-rou-1041.UK.eurorings.net [134.222.228.94]
13 52 ms 51 ms 52 ms 134.222.109.115
14 75 ms 51 ms 52 ms srv248-e.ccp.cc [87.237.36.248]
15 52 ms 51 ms 52 ms srv200-g.ccp.cc [87.237.38.200]

Itinéraire déterminé.


Thx for a quick solution...

NB : when the client still on this screen : my connection is lost, but when I close the client, connection is back online...
Ziirn
Questionable Ethics.
Ministry of Inappropriate Footwork
#180 - 2012-08-11 20:02:58 UTC  |  Edited by: Ziirn
Got slow gameplay and disconnects all day today.
Never had this problem before.
Only EvE that I have problems with.
Steam not installed.

Location: Sweden
ISP: Bahnhof (100/100Mbit fiber)

Edit:

Been working today. Posting a traceroute from today.

Nmap scan report for srv200-g.ccp.cc (87.237.38.200)

Host is up (0.041s latency).

TRACEROUTE (using proto 1/icmp)

HOP RTT ADDRESS

1 2.00 ms xxxxxxxxx (removed)
2 2.00 ms gw4.a230.priv.bahnhof.se (79.136.19.1)
3 5.00 ms 93.182.128.106
4 6.00 ms ve-mlm-allbohus-A243-gw.bahnhof.net (85.24.153.34)
5 5.00 ms cph-cr1.mmo-cr1.bahnhof.net (46.59.112.59)
6 15.00 ms cph-cr1.mmo-cr1.bahnhof.net (85.24.151.246)
7 15.00 ms mmo-cr1.sto-cr1.bahnhof.net (85.24.151.128)
8 15.00 ms s-b3-geth3-0-17.telia.net (213.248.97.41)
9 16.00 ms s-bb2-link.telia.net (213.155.131.124)
10 20.00 ms hbg-bb2-link.telia.net (80.91.245.51)
11 34.00 ms ldn-bb2-link.telia.net (80.91.249.14)
12 34.00 ms ldn-b3-link.telia.net (213.155.133.5)
13 34.00 ms eveonline-ic-138015-ldn-b3.c.telia.net (213.248.83.198)
14 34.00 ms srv248-e.ccp.cc (87.237.36.248)
15 34.00 ms srv200-g.ccp.cc (87.237.38.200)

It was around jump 11-13 that closed all the time for me. Don't have that saved since ran a traceroute in command promt and didn't save that.