These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Player Features and Ideas Discussion

 
  • Topic is locked indefinitely.
 

Going on 3 days wait on a Payment Issue Ticket. Not Impressed.

First post
Author
Previous Topic Next Topic
Titus Melchior
#1 - 2012-06-20 05:18:58 UTC
This is in no way a critique of CSRs, as the contact I've had with them (lost accounts) has been flawless and cordial.
My issue lies with the whole inefficiency and lack of transparency of the petition process. The lack of real-time communication options probably exasperate the situation to some degree as well.

Elements I'm sure other customers would appreciate:

1- Priority (right under stuck issues) of petitions concerning real world currency.
2- An automated reply system which shows updated queue time information. Updates every 24 hrs (updated queue time).
3- Training and allowing more CSRs to deal with higher tier issues (if that's not the case already).


Please don't categorize this under "rawr, CCP suxxorz, stealin' mah moneyz". My impression thus far is still quite positive.


Lost Greybeard
Drunken Yordles
#2 - 2012-06-20 05:20:56 UTC
This is the wrong forum for this post. Gimme a sec, I'll see if I can do a mod-alert and get you transferred to New Features and Suggestions or whatever, haven't had to do it since before the new forums became viable.
Titus Melchior
#3 - 2012-06-20 05:22:46 UTC
Lost Greybeard wrote:
This is the wrong forum for this post. Gimme a sec, I'll see if I can do a mod-alert and get you transferred to New Features and Suggestions or whatever, haven't had to do it since before the new forums became viable.


Hey thanks a lot for that Greybeard. Apologies for the mishap.
Surfin's PlunderBunny
Sebiestor Tribe
Minmatar Republic
#4 - 2012-06-20 05:23:31 UTC
Wait, how many accounts in Eve right now?

And according to Eve forums half of them are filing petitions at the same time

"Little ginger moron" ~David Hasselhoff 

Want to see what Surf is training or how little isk Surf has?  http://eveboard.com/pilot/Surfin%27s_PlunderBunny
Xercodo
Cruor Angelicus
#5 - 2012-06-20 05:27:35 UTC
Yup all of these issues are granted and legitimate.

1) Accounts being compromised and currency issues ARE high on their list but take a long time to process, they try to get all the details before they act (and these details can change HOW they act on an issue).
2) This one doesn't really have any excuses. We really need a system that gives an idea how far along in line we are and expected wait times and of course at least a simple confirmation message that they got it and it is in line to be resolved.
3) They're actually working on this I heard they are hiring but they can't find enough people (they are based in Iceland after all).

Oh and look at this, it seems they're hiring for a guy to solve #2 http://www.ccpgames.com/en/jobs/job-details.aspx?jobid=382

The Drake is a Lie
Surfin's PlunderBunny
Sebiestor Tribe
Minmatar Republic
#6 - 2012-06-20 06:06:20 UTC
Xercodo wrote:

3) They're actually working on this I heard they are hiring but they can't find enough people (they are based in Iceland after all).



Heard from a 5th or 6th party (or maybe some random heresay) that CCP is a horrible place to work

"Little ginger moron" ~David Hasselhoff 

Want to see what Surf is training or how little isk Surf has?  http://eveboard.com/pilot/Surfin%27s_PlunderBunny
Sin Pew
Ministry of War
Amarr Empire
#7 - 2012-06-20 06:24:55 UTC
Surfin's PlunderBunny wrote:
Xercodo wrote:

3) They're actually working on this I heard they are hiring but they can't find enough people (they are based in Iceland after all).



Heard from a 5th or 6th party (or maybe some random heresay) that CCP is a horrible place to work
Thanks for the heads up, I was almost on the plane to Iceland.

[i]"haiku are easy, But sometimes they don't make sense, Refrigerator."[/i]
ISD Stensson
The Scope
Gallente Federation
#8 - 2012-06-20 07:36:27 UTC
Thread moved from "EVE New Citizens Q&A" to "Features & Ideas Discussion" forum.

[b]ISD Stensson Captain Community Communication Liaisons (CCLs) Interstellar Services Department[/b]