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Thanks!
Off-topic (like all Minmatar V3 discussion here ), but maybe you can explain one thing from the designer/artist point of view.
What is minmatar ship "sails": hydrogen engine coolant heat sinks, ladar sensor systems, solar panels or decorative panels without functional purpose?

I disagree. Fixing regressions should take priority over future development. Otherwise you will keep adding new questionable features while your game as a whole is rotting to the point of being SO frustrating to play that everyone will just quit. So ok, now they pissed off maybe 20-50% of their customers (we are talking huge numbers here). They'll probably lose some subs, but they must somehow be thinking nothing they can't afford right now. Ok, maybe. But this fertilizer will be lingering along irritating people continuously. They are getting more bad rep. And it's a matter of discipline. If this is OK, another fkup like this is OK too. This is a pretty major one. This is way worse than NEX store. It might even be worse than the boot.ini fkup. I personally don't understand why everybody whined about the NEX store as much as they did. So what, you can go buy a few PLEX, get a faction fitted Vindicator and pwn 95% of ships out there. How is that not golden ammo already? Add to the fact that you can buy a toon with maxed skills. But I digress. So they need to keep moving with their release schedule, uh oh. So the next release will be some more fertilizer potentially. Add to that another 20-50% pissed off customers, some more lost subs. Before you know it in 3-4 fkups they will be out of business. Time to change the development culture a bit. CCP as a whole should admit another failure, change their development processes to prevent future epic fails and roll back the UI at least until all the issues are fixed.

Bottom line is


it is NOT ok to leave the bugs unfixed and move on to the next thing. Please fix it ASAP, your best bet at this point is really to roll back and fix it on backburner if your release schedule is tight. This UI stuff was really a completely optional thing. Rolling back might be painful but shouldn't take more than 2-3 days of p4 merging.

Oh I agree.
I work in a large IT company and when we screw up (it happens to everyone now and then) we have the customer banging down the door.
We try to minimise screw ups through change control, to minimise customer negitive impact.
One part of change control is to have a roll back option, should the implementation fail or not go according to plan, roll back, go over what went wrong.
It would not be acceptable for our customers to test apps in production. It's counter productive.
It gets tested on the Dev machines 1st.
Once everyone concerned is ok it gets installing on pre prod machines.
Here is where the customer gets to test it, once happy they sign it off for production.
Even then things can still go wrong, there is always an option to roll back.

Unfortunately this is apparently working as intended and happens to at least 2 of my accounts every single time I log in. What's even better is sometimes it results in the entire inventory of that station being inaccessible until I do a search in my assets search window and contract everything to my alt then cancel the contract before the last step.

From CCP's point of view (at least as far as I can tell as the customer) it appears that this workaround is the solution to the issue. It's like a bottled water factory that accidentally adds poison to the water and their idea of a fix is to tell everyone to pump out the contents of their stomaches after drinking each bottle.

Oh yeah.. something else.. we all make mistakes, that's unavoidable I think considering the costs of testing for a complex software project like EVE. Maybe CCP is low on cash and can't afford proper QA. After all it's a niche game. OK fine. Not really but fine. No not OK, shoulda listened to test server feedback. Anyway as someone said, 3 WEEKS into it, still no rollback??


YOU ALWAYS HAVE AN OPTION TO ROLL BACK, USE IT NOW, AND LEARN HOW TO RECOGNIZE QUICKLY WHEN TO USE IT.

CCP Goliath,

While I have no doubt everyone at CCP cares a great deal about EVE, it is the players who live and breathe this game. You build the construct, but we collectively are the game. When players spend hard-earned currency and invest years of their lives to develop a system that works well for them, only for it to be taken away and then told that their loss was a design choice or advertised as a feature, it's only natural that they experience grief. These players feel as though something inherently valuable was taken from them. Its a given that constructive criticism is more useful, but I'm having a difficult time condemning people for the different ways they express their dissatisfaction. This is painstakingly evident in my own posts on this forum, where after never complaining about anything at all, my own initial reaction to the way the new UI affected my gameplay was (paraphrased) "Who thought this was a good idea? Fire that guy." (Sorry 'bout that.) No, I don't feel this way any more, but as this was my very own heat of the moment response, I completely understand that people will express themselves in their own way and each individual is at their own stage in the grief process.

According to the Kubler-Ross model, there are 5 stages of grief. (DABDA)

1.) Denial (This can't be happening. Fix this. Roll it back.)
2.) Anger (Screw you CCP. Fire the guy who did this.)
3.) Bargaining (If you don't fix it, I'm unsubbing. Can we at least get x,y, and z?)
4.) Depression (I don't care anymore. Going play D3. Apathy.)
5.) Acceptance (Does not mean happiness and can be a long process.)

I'm pretty sure in my own case, I'm somewhere in stage 3. What can I get back? I can't stay angry in RL so certainly that can't happen in a game environment. I'm still hopeful that we'll get some lost functionality returned, but there's no guarantees. We still don't know what's going to be fixed or not. And for some, that uncertainty is difficult to bear and only adds to their dissatisfaction.

It may seem odd to use a grief model in this instance, but one can easily make the comparisons by reading over posts on this issue. The DADBA model has been succesfully applied to many instances of tragedy and disaster. I believe its applicable here as well.

Imo, that people are so passionate about EVE and react to the loss of functionality as profoundly as they have should be viewed as a compliment to their own dedication and to the value they have placed upon the product you help create.

They wouldn't be angry if they didn't care.





CCP Soundwave,

I'm unclear what this means. If dragging bays to the neocom is the best I can get, I'll take it. But I'll never concede that the ship hangar, station hangar, and corp hangar shortcuts shouldn't be restored as static buttons inside every station. These containers are parts of the station and they no longer exist. When I fly to a CHA, I see it in space. There it is. And here it also appears in my fancy, new tree-navigation UI. But when I dock in a station, there are no hangars. Those tiny little buttons were representations of real, physical parts of every station and now they're just files on a tree - a tree I'd rather not use. Their absence just doesn't make sense. And as I'm a pretty analytical guy, I have a tough time with things that don't make much sense. If you just added back those three shortcuts and made them permanent, a huge chunk of the complaints over in-station asset management would be solved. It seems like it would be an easy fix. But if I have to scroll and drag the files out of the tree and if I have to live with my hangars' erasure - so be it. Fix this, the lag, and get wrecks and cans to open in their own treeless windows and half the complaints would stop.

And I'd just like to offer a thank you to all devs for your continued feedback. I'm as dissatisfied as anyone at the amount of time my ship has sat idle since Inferno's release, but while this is a trying time for the playerbase, these exchanges are both necessary and appreciated.

Please continue to keep us posted on future UI iterations as frequently as possible.

Yonis Kador

Well said. Your connection to the grief model is spot on. I feel as if something I did almost every day that I really enjoyed has been taken from me (and I still pay for it). Does that make me sad? Of course it does. For me Eve is no where near as fun as it was before this UI disaster.

this. a million times this.

These fixes starting to make me happy finally.. So atleast i can work in station again.. Thanks for work and fixes!!

I would like to add some huge problem with new UI.

I dragged some missiles from one window to stack in other window and they disapeared. I have heard from more ppl about this (with other ammo). I dunnno how deep this problems go and I didnt make much of a problem out of it (it vas like 150 light missiles) but i can see this could be huge problem if stacking some expensive items.