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Mining ( at least for me ) is now much easier, thank you for the updates CCP! Unfortunately I have to agree with the majority here that there are a lot of problems, too many not to be noticed by a little investigating on SiSi and/or QA. From what I hear, people have brought this up during SiSi feedback, but little was done. Iteration is not a dirty word, I look forward to the performance fixes!

so set up tabs then. It's a little extra work but you CAN do it. you can even save out your UI set up and transfer to to other players can't you?

i would like to pin some hangars to the top of the tree view, with my active ship and item hangar pinned by default but depinable on request (is that even a word ?)

CRAZY idea here. Next time leave it on the test server until implementing it won't require you to rapid fire releases for it? I know, I know. Crazy talk. Waiting until you have a presentable product before shoving it down peoples throats? What will us zany kids think of next, right?



Wow. Just making my case for me now. Even the GAME hates you for releasing the unified inventory. Oddly, that makes me feel warm and fuzzy. I like this feeling. I get my revenge vicariously through your attempts to shovel your own ****. I love it.



This is honestly the first time I REALLY wanted to paste in the picard facepalm. Do you guys even PLAY the game? I'm sorry, I'd rather believe you're lying to us here than to believe that you actually thought it was ready.

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No. They're putting in work hours for a paycheck because we pay their patechecks, and potentially for a genuine love of the game they've been building for god knows how long. Definitely not to spite us. That's usually managements job. To look good by rushing production on something, and inevitably failing.



Or, for us folks who don't want to rely on faith, we can simply point out that it's their JOB to release stable working products. As they failed in that metric quite miserably, it's kinda our job to heckle them about it. A great deal. Sorry, this update isn't nowhere near as necessary as you seem to claim. It was a poor rush job, nothing more. Someone thought they could get away with a bare minimum, and they were wrong. This is like grabbing a car frame out of an auto plant and talking about how you got it because you needed a new car. Just makes you a ******* idiot for not getting a completed car.

I am still very unhappy with this system.

More clicks DOES NOT = more fun.

Then do the job right the first time and don't ignore negative feedback. Most folks posting negative feedback aren't just there to feed their ego's, they're laying out what the problems are. You guys dug your grave here. We're just shoveling the dirt back in on you at this point. This isn't really rocket science guy. Not rolling out universally despised "features" is a no-brainer. If you can't do something that simple, why should we treat you with respect? We pay with certain expectations, and you just violated our expectations like a drunken prom date. Again, we PAY you. You do this FOR PROFIT. Not out of the kindness of your heart. As such, when you monumentally **** up then turn around and tell us we're just too stupid to give it a chance, don't expect a bunch of friendly replies. Especially since we can't man up, grab our nuts (Or ovaries for the ladies) and code this **** ourselves. We're helpless babies. All we can do is make noise until you get off your ass and do your job. This is made all the worse because the entire situation exists only because CCP, in it's infinite arrogance, ignored almost all the feedback on this subject. That's where the hate comes from.


Also, is it really that hard to put the Ship Hangar and Item hangar buttons back on the neocom, and add all the bays back into the right click menus? Why don't we have those back yet? Better yet, why were they ever removed?

I really hope, when you get out from under this mess, that you take a good, hard look at why you got into it, and why its taking you so long to get out of it.

The first is the big issue, of course. But you've gotten into such messes with such regularity, that I think you really have to search deeply and understand *why* you keep making these mistakes.

The "why is it taking so long to fix" is a tougher nut to crack, because, in ordinary development time. it's NOT so long. But in terms of player experience -- in terms of what you NEED to achieve -- you need to streamline where you can. Your revision control system sounds like one issue.

I rejected Perforce due to its limitations, about 13 years ago. I've helped migrate away from Perforce at another job 5 years ago -- that decision had been made when I got there, so it's not just my own opinion.

My current work finds even SVN to be a barrier, and we're seriously looking at git.

But of course, the tool is only a part of the picture, it's how you use it.

Whatever you do; QA is going to be a challenge, but the easier you make it to manage the changes, the less pressure you'll put on QA.

But if I could make one suggestion: In these circumstances, stop managing to release dates, and manage to QA-able user stories. Set the target on what you can achieve in a short time and test, and push it out once it satisfies QA.

You'll get a better product with less pressure. Let us know the feature goals and the progress, and we'll be happy to deal with the date uncertainty.

Give us a chance to interact on those feature goals, and the whole effort will be better focused.

There are a lot of things I'll call into question -- skill is one. Not coding skill, not even design skill.

Something much more advanced and difficult, actually, but vitally important.

Skill in working with the customer. All aspects, from understanding the customer needs to handling upset customers.

I will agree that some of the responses go beyond reasonable bounds. But you know what?

That's your job -- all of you -- to deal with. Because you're going to have some customers who act like jerks. And you're going to take their money anyway, and try to make even them happy, because happy jerk customers bring in more paying customers, and angry customers, jerks or not, drive customers away.

You've done some things right on this point, others, like this post, not so much. I'd have suggested just responding "thank you" instead.

But really, rather than refining your skills in dealing with angry customers, I'd rather see you focus on better connecting to your customers.

This is not something that the CSM can help you with.

You have a major problem with monolithic releases. I quite understand how hard it is, to put up a feature on SiSi, and then NOT release it, when everything else that's being tested on SiSi is ready for release, and it's all part of one tested package.

I understand, it would have been difficult to NOT release the unified inventory.

But that's an organizational skill I think you urgently need to learn. It's an *advanced* skill, no question about it!

But don't neglect the "dealing with angry customers" skills either. You're always going to have angry customers.

Say, for example, the bug that causes a POS to pack up and move 120 km away from where it was anchored, leaving its modules behind, and everything stuck, so it can't be fixed except by blowing stuff up. Not a common bug, but a real pain to deal with -- and non-responsive responses to the petitions. The people who put up the POS are annoyed. The people who helped them (including me) are annoyed. The people who had to help destroy your screwed up hardware (including me) are annoyed.

Every contact makes a difference. Maybe a hundred people know about the above incident, and your (CCP)'s lack of useful response. Now, maybe several thousand. Every contact has a multiplier effect -- usually higher for angry customers than happy ones, unfortunately.

Not more than 20 people would know about it, had it been dealt with appropriately -- and they would have very different feelings about it. I would not be nearly so annoyed, had the response been appropriate.

Now, take that, and scale it up, and apply it to this situation. EVERY player is affected, and on an ongoing basis. You have basically alienated virtually your ENTIRE customer base (again).

Practice not taking criticism as a blow to your ego, and instead, approach it analytically. Why is the customer angry? What can I do to help? What could we have done to have kept him happy? Can we make him happy again?

I don't mean to cause you to freeze up in fear of making a mistake in dealing with your customers, though! On the contrary, what's needed is the courage to face the anger, and accept it, learn from it.

You (as a team) have done so admirably at points in this, and not so admirably at others. And, overall, better than in the past.

But the very LAST thing you want to do, is to get angry with the customer reaction. As you did here, a bit.

Even if you can't help think and feel it -- you're human! -- don't say it.

And fix the @#$% forum software!

ok.. my final conclusion is this new UI is total junk. its definitely much worse than it was before in every single aspect.

eve looks like a new bike i am gonna buy... i just hope the manufacturer doesnt come along and say i would have more fun with it with square wheels under it