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There are two issues that makes people go "vitriolic".

1) In the past you released many unfinished / buggy features but those were just bugs.

This time is the very fundamental design that is done wrong.
SCRUM allows for quick and decently easy refactoring, but cannot help when the design choices are just wrong.

It's not enough to write the tests, somewhere down the line you have also to think about the design and how it will affect the users.


2) When the beta testers provided feedback you programmers thought to know better than end user.

This is a problem I have seen in 20 years of career many, many times.
You have to step down off the "I am dev" throne and listen to the puny end users.
Some of them could be totally illitterate but you'll see them using the legacy software at blazing speed and could teach you optimized use cases you never thought about.


Both of the above issues are usually caused by junior software engineers, I'd honestly like to know how a senior could give the deploy authorization.

Honestly thought you're READY? Despite the feedback on SiSi? you gotta be pulling our leg... can't you really tell Unified Inventory have some issues before you deployed it on TQ, or you're just acting as if nothing is wrong to meet a deadline?

** I want an account freeze, i'm not paying an MMO to be a beta tester, and i don't play to be frustrated, mad, irked, angered, fuming or blood-boiling at something, i play for fun and relaxation, Eve currently is not giving me that!

CCP Goliath:
You want that we calm down. Understandable! But to calm down; WE ALL need something from you.. a clear word WHAT fantastic improvements CCP will re implement or new invent.
You have to understand that a simple phrase like "We listen to you.." or "We will improve the UI a little bit more.." is just not enough. Give us something .. something more than a empty cliché. Give us a clear direction where we can see which way CCP is going.
The best would be the current list of the planned improvements. NOT a hightech masterplan with all details; just some REAL functions what you are planning to implement in this, at present, terrible unified UI.
MOST of us want just the 100% copy of the old UI. Perhaps 100% is not possible. But give us a hint how near you want to come to the old UI.

- Will it be possible to have hundreds of seperate windows again? Seperate windows with seperate informations leads to a massive reduces calculation work and therefore less lag.
- Can we have ALL our former options in the right click menue back? An easy to install functionality; but important for the community.
- Will it be possible again to open cargo containers; wrecks and ships within a several window per simple double click at this container? And please abandon every try to implement a further mysterious shortcut with 'SHIFT + X'

If you have a closer look to ALL of the former statements from CCP, you will clearly see that not one of them will explain what will be CCP's next steps. A little bit less lag here; some mysterious improvements there.. Nothing substantial just empty words.

Come on CCP. You can do it better (I think). Bring more facts into this discussion. WHAT functions can we await with the next main patch? If you just say "Improvements" and "Some great stuff" you can bet that a lot of people have another view of Improvements and greats stuff.. and might be very disappointed about your (hard) work. The next rage would be pre-programmed. We should calm down? Than you must deliver facts. Its just as simple.

Hm.. Chokichi Ozuwara. Now that you said this I think you are right. I have to ask; what was the statement from the CSM (at whole or in parts) concerning this UI again? Was there any? Do they have a own opinion concerning this unified UI issue?

Sadly but truth. It is irrelevant for me, who does NOT represent my interests. THIS 'CSM' does not speak in my name! It is NOT my substitute and I must ask whats their function in EvE?

Unnecessary ballast!

one minor improvement request: please make item selections persist across window resizing. sorry if this came up before.

what happens to me all the time is that i dock up with loot, doubleclick to get my ships cargobay open, select all the loot i want to drop off, unselect my ammo and whatever i want to keep, and then notice that the tree view isnt open... i think you can guess what happens next ;)

i know i can work around it with alt-g, its would just be more convenient if you could resize a window or open/close the tree view and have the selection in the open folder carry over.

Actually it does. It shows the measure of negativity associated with Inferno's UI feature. The more vitriol you get from the users, the more it points to faulty decision making or process - from both the low level and high level stakeholders. Infact, if you get more than enough of it, the issue gets the attention of the higher levels. It's the standard escalation path for nearly all companies.

Now, you or CCP at this point in time is in no position to bemoan the heavy flak from players. They wasted a lot of their time wrestling with the broken UI, you'd think many would be happy to write constructively? This thing was clearly broken from inception and you don't need me to tell you that as a professional in your work - because you're already aware it was broken. Many of us is/were professionals in their own right, it's not exactly rocket science to deduce/see where it went wrong.

Stop antagonizing the players because it makes you look very bad. Years from now, a dev who posted moronically will be remembered.

So the inability of the current staff to provide a quality product to paying customers should go unchallenged by those customers? Of course not.

Believe it or not customers are SUPPOSED to complain like this when disasters like this happen. Failure to do so leaves you lot thinking we are content with the current staff's management abilities and descision making. WE ARE NOT! Obviously.

I see by your sig that you are in QA. How did even one tenth of this UI disaster make it past you? Yes you personally CCP Goliath! How? With all the feedback from the test server and your own personal experiences (I'm assuming you actually fired up the client and tried it out), how did you, CCP Goliath, not send it back to the designers and declare it not acceptable?

Running a company is about much much more than drinking coffee and laughing at customers that complain (this is how most of us see the current managment of CCP). This especially applies to the higher-ups who ultimately own the responsibility of the screw ups under them. This is how it works in a corporate environment. Don't believe me? Look it up.

Why do I even have to explain this stuff to a company as big as CCP?

We need someone in charge of the whole operation that is concerned with the final product. Teams of employees (be it devs, QA people, testers, or even an entire company) are only as good as their leaders who direct their efforts.

As far as I'm concerned Hilmar is still fired and I'd LOVE the job. I'm not kidding. You'll never find another person who cares more about Eve. Send me the paperwork and I'll be on the next plane. I'm THAT serious!

gd damn, quote instead edit :/

ccp quote :We’ve been hogging a lot of releases for the Unified Inventory recently and at some point we’ll need to go back to our regular release calendar.

yup you didnt listen to test servers and didnt listen to us who told yous its was crap system :even after all the patches and fixes its still way slow and crap .who every thought off the inventory in an tree form must be blind .why have to keep scrolling threw them i dont know corp hanger with tabs and there names an ship icon on the left. And bring back the corp hanger tab on the right side be nice to once again click open up can see all corp hangers and there names and at bottom tab members hangers .also open containers easy by double clicking them and allowing multi windows open up with out no problems argh the good old days sadly eve at the moment is very slow and hard to move stuff around fast if your got an few toons that you use at once . 8yr player not playing as much at the mo to much off an pain in arse

Nice!

Honestly, if you add the ship hanger and item hanger back, it will go a long way to making this system as easily usable as the last one. You'd probably want different icons for them though and not the generic one we get now cause if you have hanger bay, drone bay and cargo bay all open at the same time, having to hover/click and figure out which is which will add another source of frustration.